Social Media Account Manager

Job Title : Senior Support Engineer

Experience : 5+ Years

Location : Remote

Employment Type : Contract

About the Role :

We are hiring a Senior Support Engineer to provide production support for enterprise data products, APIs, and customer-facing applications supporting a leading telecommunications client. You will be responsible for incident triage, stakeholder communication, issue coordination, and ensuring SLA-driven support while working closely with SRE, Data Engineering, API, ML, and Cybersecurity teams.

Mandatory Skills :

Technical Support, Production Support, Incident Management, ServiceNow/Jira Service Management, SQL, Postman, REST APIs, ITSM, SLA Management, Troubleshooting, Stakeholder Management

Key Responsibilities :

• Monitor and triage production incidents across APIs, web portals, and data platforms.
• Perform initial troubleshooting using logs, SQL, and API testing tools.
• Log, prioritize, and track incidents using ITSM tools.
• Coordinate with engineering teams for issue resolution and follow up until closure.
• Communicate incident status, resolution timelines, and maintenance updates to stakeholders.
• Maintain support documentation, runbooks, FAQs, and knowledge base.
• Identify recurring issues and recommend long-term improvements.

Required Skills :

• 5+ years of experience in Technical Support, Production Support, or Service Desk.
• Strong experience with Incident Management and SLA-driven support.
• Hands-on experience with ServiceNow, Jira Service Management, or similar ITSM tools.
• Working knowledge of SQL, REST APIs, and Postman/API testing.
• Excellent troubleshooting, communication, and stakeholder management skills.
• Understanding of data privacy and enterprise support processes.
• ITIL Foundation Certification is a plus.

Why Join Us ?

• 100% Remote Opportunity
• Work with a leading global telecommunications client.
• Collaborate with cross-functional teams including SRE, Data Engineering, ML, API, and Cybersecurity.
• Opportunity to support enterprise-scale data platforms and mission-critical applications.

Dear Candidates,

We have an urgent requirement for the role of Assistant Manager – Angular Developer. Please find the details below:

Experience (YOE): 5–8 Years

Location: Bengaluru / Delhi / Hyderabad (Bengaluru – Ecospace preferred)

Joining: Immediate joiners preferred

Job Description:

• Strong experience in front-end development with a focus on Angular (latest version).
• Develop scalable, high-performance web applications.
• Design, code, debug, test, and optimize user-facing features.
• Ensure responsiveness, cross-browser compatibility, and application security.
• Collaborate with backend teams, UI/UX designers, and stakeholders.
• Perform unit and integration testing; troubleshoot and resolve issues.
• Follow coding standards and Agile methodologies.

Technical Skills Required:

• Angular (19+), JavaScript, TypeScript, HTML5, CSS3
• RxJS, NgRx (or other state management tools)
• REST API integration
• Git, JIRA, Confluence
• CI/CD tools (Jenkins, Docker, Azure DevOps)
• Good understanding of performance optimization and security practices

Nice to Have:

• Exposure to Node.js and backend integration
• Experience with microservices architecture

Qualification:

• Bachelor’s or Master’s degree in Computer Science or related field

Role Proficiency:

Analyse the business needs of a client in order to recommend and evaluate solutions to those needs independently. Perform Business Analysis tasks independently and be able to guide junior BAs

Additional Comments:

Lead Business and Quality Analysts JD:

• Expertise in requirement elicitation techniques

• Understands and analyzes the business and systems requirements

• Experience in leading a team

• Proficient in prioritizing the works for team members after discussing with business stakeholders

• Proficient in tracking the deliverables on time

• Assists in creating and refining the Product backlogs

• Coordinates directly with the Development Team and business users to ensure technical compatibility and user satisfaction

• Ability to conduct agile ceremonies including cross-team discussions.

• Proficiency in creating project artifacts like BRD, FRD, SRS etc.

• Creation of User stories and Acceptance criteria out of the project artifacts

• Team coordination skills to conduct feasibility analysis of business requirements

• Proficiency in designing UI prototypes (Mockup designs).

• Ability to collaborate with the design team to develop customer-centric designs

• Designs the test plan and test cases and estimates the testing effort

• Bug creation and tracking

• Ability to conduct business demo presentations.

• Identifies the test approach to be used

• Test data and Test environment management

• Executes the test cases and reports the test results to the team

• End to End testing, Regression testing, Sanity Testing

• Proficient in any test management tool/Defect Tracking tool

• Ability to track the requirements coverage while testing the system.

• Performs all other related duties that may be assigned from time-to-time Requirements:

• Overall experience: 10+ years

• At least 6 years experience as Business Analyst

• At least 3 years of experience in Quality Assurance(Manual Software Testing)

• Experienced working in and utilizing various business analysis techniques with Agile.

• Experience working as part of a multi-function project team, including interacting with multiple stakeholders

• Strong analytical and problem-solving skills

• Meticulous attention to details.

• Excellent communication skills

• Knowledgeable with any test management and defect management applications Other Requirements:

• Candidate must possess at least a Bachelor's/College Degree, preferable in Computer Science / Information Technology / Engineering • Background in Retail business is a plus

• Amenable to working mid shift schedule

• Expertise in Mockup UI creation

• Expertise in Impact Analysis

• Expertise in JIRA & Confluence

Skills: Jira, Confluence, Business Analysis

Desired Skills & Mindset:

We are looking for candidates who have demonstrated both a strong business sense and deep understanding of the quantitative foundations of modelling.

• Excellent analytical and problem-solving skills, including the ability to disaggregate issues, identify root causes and recommend solutions

• Statistical programming software experience in SPSS and comfortable working with large data sets.

• R, Python, SAS & SQL are preferred but not a mandate

• Excellent time management skills

• Good written and verbal communication skills; understanding of both written and spoken English

• Strong interpersonal skills

• Ability to act autonomously, bringing structure and organization to work

• Creative and action-oriented mindset

• Ability to interact in a fluid, demanding and unstructured environment where priorities evolve constantly, and methodologies are regularly challenged

• Ability to work under pressure and deliver on tight deadlines

Qualifications and Experience:

• Graduate degree in: Statistics/Economics/Econometrics/Computer

Science/Engineering/Mathematics/MBA (with a strong quantitative background) or

equivalent

• Strong track record work experience in the field of business intelligence, market

research, and/or Advanced Analytics

• Knowledge of data collection methods (focus groups, surveys, etc.)

• Knowledge of statistical packages (SPSS, SAS, R, Python, or similar), databases,

and MS Office (Excel, PowerPoint, Word)

• Strong analytical and critical thinking skills

• Industry experience in Consumer Experience/Healthcare a plus

Proficient in ReactJS and its core principles such as state management, hooks, and component lifecycle

Strong understanding of JavaScript, HTML, CSS, and related web technologies

Experience with Redux or other state management libraries

Knowledge of modern front-end builds tools such as Webpack and Babel

Understanding of REST APIs and experience integrating them with a ReactJS front-end

Familiarity with Git and version control practices

Responsibilities:

Developing user-facing features using ReactJS

Building reusable UI components and libraries for future use

Ensuring the technical feasibility of UI/UX designs

Optimizing components for maximum performance across a wide range of devices and browsers

Collaborating with cross-functional teams to solve complex problems

Participating in code reviews and ensuring code quality through testing and debugging

Staying up-to-date with the latest industry trends and technologies related to ReactJS.

What you need to have:

Industry Type: IT Software

Experience:2-5 yrs (IT Software Products Sales)

Job Type: Full Time

Offered Salary: Upto 9 LPA

Qualification: BE/B.tech/MBA

Candidates with smart presentation skills and go-getter approach (both freshers and experienced) can apply for the Sr. BDA position

Job description

Roles and Responsibilities

• Developing new clients for Company’s Cloud/ Saas based software products and services.
• Responsible for end-to-end sales cycle, right from lead generation to deal closure with BANT Approach
• Effectively communicate with prospects to convey the promising brand image and product USP via cold call, email marketing, LinkedIn or phone to establish rapport and set up meetings
• Organizing Online & Offline demo to the potential clients
• Research on the prospective clients in the target market, pursue leads and follow up.
• Prepare RFP, RFQ, Estimations, Negotiations with prospects
• Plan and oversee new sales & marketing initiatives
• Manage and update company database and customer relationship management systems (CRM)
• Work collaboratively with Sale, marketing, and other internal team to validate targeting strategy.
• Depending on business requirements, BDM may be required to travel across country for developing the existing or newer opportunities.

Desired Candidate Profile

Qualification: MBA/BE or Equivalent

Experience of Marketing Management and outbound B2B sales, coupled with MBA (Sales & Marketing) qualification and a track record of success in ERP /Software Solution Sales

• Candidates should be able to build relationship with corporate customers, understand the technical requirement of customer
• Team oriented person should possess excellent verbal & written communication and presentation skills and an expert in understanding the customer requirement.
• Must be able to achieve overall sales target & servicing clients with the objective of increasing the market share of the company.
• Willing to travel extensively all over India.
• Candidate should have an excellent track record of achieving deadlines on time and ability to meet and exceed revenue targets.

Preferred

• ERP, CRM and Cloud Experience and Internet Promotions and Sales.
• Area of Expertise :- Customer Development, Public Relation, Customer Service, Lead Generation

1. Designing and developing advanced applications for android platforms.
2. Collaborate with UI/UX designers as well as the software engineers to make sure that each app is presentable.
3. Test the applications, identify any bugs and resolve them
4. Manage tasks within Agile framework and controlled JIRA workflow.
5. Document architecture and implementation for internal and external components.

1. 1+ years of experience in Android Development .
2. Previous experience working in a fast paced start up is a plus.
3. Released at least 1 app or have a project in works that you can tell us about.
4. Experience publishing a high-quality android application to the google store.
5. Solid understanding of the full mobile development life cycle.
6. Experience working with Android SDK and Android studio.
7. Good in JAVA (j2se) and Kotlin
8. Experience with APIs (OAuth, XML, JSON, REST, etc. )
9. Ability to understand business requirements and convert them into technical requirements.

• Determine and define project scope and objectives
• Predict resources needed to reach objectives and manage resources in an effective and efficient manner
• Prepare budget based on scope of work and resource requirements
• Track project costs in order to meet budget
• Develop and manage a detailed project schedule and work plan
• Provide project updates on a consistent basis to various stakeholders about strategy, adjustments, and progress
• Manage contracts with vendors and suppliers by assigning tasks and communicating expected deliverables
• Utilize industry best practices, techniques, and standards throughout entire project execution
• Monitor progress and make adjustments as needed
• Measure project performance to identify areas for improvement