Survey Analytics

Job Title: Incident Manager – Fault Management

Function: Incident, Problem & Change Management

Department: NOC Operations / Command Centre / Service Operations

Experience: 6–10 Years

Employment Type: Full-Time

Shift: 24x7 Rotational (as per business requirement)

Location: Gurgaon / Mumbai / Pune (or as per project needs)

Job Summary

We are looking for an experienced Incident Manager to lead fault management operations, ensuring rapid restoration of services and minimal business impact. The role focuses on Incident, Problem, and Change Management, acting as a central point of coordination during major incidents and ensuring compliance with ITIL processes, SLAs, and governance standards.

The ideal candidate will have strong operational leadership, stakeholder communication, and escalation management skills within complex IT / Telecom environments.

Key Responsibilities

Incident Management

• Own and manage P1/P2/P3 incidents end-to-end in line with ITIL standards.
• Act as Incident Commander during major incidents, leading bridge calls and coordinating technical teams.
• Ensure timely incident detection, logging, categorization, prioritization, and resolution.
• Drive restoration efforts and ensure adherence to SLAs, OLAs, and KPIs.
• Provide regular incident status updates to customers, management, and stakeholders.
• Ensure proper incident documentation, closure notes, and audit readiness.

Fault Management & Monitoring

• Oversee proactive fault detection through NOC monitoring tools.
• Ensure alarms and alerts are correlated, triaged, and assigned appropriately.
• Coordinate with L2/L3 engineering teams for fault isolation and resolution.
• Identify recurring faults and initiate preventive actions.

Problem Management

• Lead Root Cause Analysis (RCA) for recurring and major incidents.
• Facilitate Post-Incident Reviews (PIRs) and track corrective and preventive actions (CAPA).
• Maintain problem records and trend analysis to reduce repeat incidents.
• Work closely with engineering and vendors to drive permanent fixes.

Change Management

• Govern changes to production environments to minimize risk.
• Review and validate Change Requests (CRs), MOPs, rollback plans, and impact assessments.
• Participate in CAB (Change Advisory Board) meetings.
• Ensure changes are executed as per approved windows with pre/post validation.
• Track change-related incidents and drive improvement actions.

Stakeholder & Vendor Coordination

• Act as a single point of contact during service-impacting events.
• Coordinate with internal teams, service providers, OEMs, and vendors.
• Manage customer communication during outages and critical events.
• Escalate issues appropriately to senior management when required.

Governance, Reporting & Continuous Improvement

• Prepare and publish incident, problem, and change management reports (daily/weekly/monthly).
• Monitor and improve operational KPIs and SLA performance.
• Drive process improvements aligned with ITIL best practices.
• Maintain SOPs, runbooks, escalation matrices, and communication templates.
• Support audits, compliance reviews, and regulatory requirements (if applicable).

Required Skills & Competencies

Technical & Process Skills

• Strong expertise in ITIL Incident, Problem, and Change Management.
• Experience working in NOC / Command Centre / Telecom / Enterprise IT Operations.
• Good understanding of infrastructure domains:
• Network (LAN/WAN/SD-WAN)
• Security (Firewalls, SOC coordination)
• Data Center / Cloud (basic understanding)
• Familiarity with monitoring tools (SolarWinds, Netcool, Splunk, PRTG, etc.).
• Hands-on experience with ITSM tools such as ServiceNow, Remedy, Helix, Jira.

Soft Skills

• Strong leadership and decision-making abilities during high-pressure situations.
• Excellent verbal and written communication skills.
• Strong stakeholder and customer management capability.
• Analytical mindset with attention to detail.
• Ability to work independently and in cross-functional teams.

Education & Certifications

• Bachelor’s degree in Engineering, IT, Computer Science, or related field.
• ITIL Foundation (mandatory); ITIL Intermediate/Expert is a plus.
• PMP / PRINCE2 / Agile certifications are advantageous.

Experience

• 6–10 years of experience in Incident / Problem / Change Management roles.
• Prior experience handling Major Incidents in 24x7 operations environments.
• Experience in Telecom, BFSI, Managed Services, or Large Enterprise IT preferred.

Key Performance Indicators (KPIs)

• Incident response and resolution times.
• SLA and availability compliance.
• Reduction in repeat incidents.
• Quality and timeliness of RCA reports.
• Change success rate and reduction in change-related incidents.

Job Title: Business Development Executive(BDE)

Shift: Night Shift (US/International Market)

Location: Remote (Candidate must be based in Indore or Chennai)

Experience: 0–1 Year (Freshers with good communication are welcome)

Key Responsibilities:

• Identify and connect with potential clients through various channels (LinkedIn, email, calls, etc.)
• Generate leads and build a strong pipeline for sales
• Conduct client calls/meetings to understand their requirements and propose suitable services/solutions
• Coordinate with internal teams to align on client needs and solutions

Requirements:

• Excellent communication skills (written & verbal) in English
• Confident and proactive in handling client communication
• Strong interpersonal and persuasion skills

Job Summary:

We are looking for a highly skilled senior .NET Full Stack Developer with 7+ years of experience to join our dynamic team. The ideal candidate should have strong expertise in .NET 8, Microservices Architecture, SQL, and various design patterns. Prior experience in the banking or financial services domain is highly preferred. The role requires excellent communication skills, client interaction abilities, and a strong understanding of agile methodologies. You will be responsible for designing, developing, and maintaining scalable applications while collaborating closely with clients and cross-functional teams.

Key Responsibilities:

1. Design, develop, and maintain robust, scalable, and high-performance applications using .NET 8 and related technologies.
2. Develop and implement Microservices Architecture to build modular and scalable solutions.
3. Work on both frontend and backend development, ensuring seamless integration.
4. Apply design patterns such as SOLID principles, Repository Pattern, CQRS, and DDD for optimized application development.
5. Develop and optimize complex SQL queries, stored procedures, and database structures to ensure efficient data management.
6. Collaborate with business stakeholders and clients to gather requirements and provide technical solutions.
7. Ensure security, performance, and scalability of applications, particularly in banking and financial environments.
8. Actively participate in Agile/Scrum development cycles, including sprint planning, daily stand-ups, and retrospectives.
9. Communicate effectively with clients and internal teams, demonstrating strong problem-solving skills.
10. Troubleshoot and debug technical issues, ensuring high availability and smooth performance of applications.
11. Mentor and guide junior developers, conducting code reviews and knowledge-sharing sessions.
12. Stay updated with the latest technologies, frameworks, and best practices in .NET development and Microservices.

Required Skills & Experience:

1. .NET 8 (C#, ASP.NET Core, Web API) – Strong hands-on experience in enterprise-level application development.
2. Microservices Architecture – Experience designing and implementing scalable, loosely coupled services.
3. Frontend Technologies – Knowledge of Angular, React, or Blazor for UI development.
4. Design Patterns & Best Practices – Strong understanding of SOLID principles, Repository Pattern, CQRS, Factory Pattern, etc.
5. SQL & Database Management – Expertise in MS SQL Server, query optimization, and stored procedures.
6. Agile Methodologies – Solid understanding of Scrum, Kanban, and Agile best practices.
7. Banking/Financial Domain (Preferred) – Experience in core banking systems, payment gateways, or financial applications.
8. Client Interaction & Communication Skills – Excellent verbal and written communication, with the ability to engage with clients effectively.
9. Logical & Analytical Thinking – Strong problem-solving skills with the ability to design efficient solutions.
10. Cloud & DevOps (Preferred) – Exposure to Azure MANDATORY /AWS, Docker, Kubernetes, and CI/CD pipelines.
11. Version Control & Collaboration – Proficiency in Git, Azure DevOps, and Agile tools (JIRA, Confluence, etc.).

Preferred Qualifications:

1. Bachelor's or Master's degree in Computer Science, Engineering, or a related field.
2. Certifications in Microsoft .NET, Azure, or Agile methodologies are a plus.

JOB TITLE/HEADLINE: Sr. Manager / Manager – Marketing

EMPLOYMENT TYPE: Full time, permanent.

REPORTING TO: CBO

LOCATION: Mumbai

WHAT WE EXPECT FROM YOU:

• Establish positioning, identify target audiences, and develop marketing plans with specific objectives across different channels and segments
• Planning marketing campaigns, including Email/SMS, Social Media, SEM, display advertising, affiliate marketing & media/PR relations
• Drive customer activation, engagement and retention through marketing strategies
• Creating / Strategizing the right content for various media
• Coordinating marketing strategies with the sales, financial, IT, and product departments.
• Maintaining our social media presence across all digital channels
• Measuring and reporting on the performance of all marketing campaigns
• Identify trends and insights, and optimize spend and performance based on the insights
• Brainstorm new and creative growth strategies
• Plan, execute, and measure experiments and conversion tests
• Collaborate with internal teams to create landing pages and optimize user experience
• Instrument conversion points and optimize user funnels
• Collaborate with agencies and other vendor partners
• Evaluating and optimizing marketing and pricing strategies.
• Analyzing market trends and preparing forecasts.
• Generating new business leads.
• Increasing brand awareness and market share.
• Overseeing branding, advertising, and promotional campaigns.
• Managing the marketing department's staff.
• Preparing and presenting quarterly and annual reports to senior management.

OUR IDEAL CANDIDATE:

• BS/MS/MBA degree in marketing or a related field from premier institutes
• Proven working experience in marketing
• Demonstrable experience leading and managing SEM, SMM, Affiliate Marketing, Marketing database, email, and/or display advertising campaigns
• Experience in optimizing landing pages and user funnels
• Solid knowledge of website analytics tools (e.g., Google Analytics, AdWords, DART etc.)
• Strong analytical skills and data-driven thinking

YOU WILL LOVE WORKING WITH FATAKPAY BECAUSE:

• We value balance. We are committed to providing an environment where you can balance great work with a great life.
• We’ll invest in your career. Our company’s proliferating, and we’ll allow you to do the same. You’ll have access to several professional development opportunities so that you can keep up with the company’s evolving needs.
• We offer competitive compensation packages. We deeply value the talent our team brings to the table and believe that fair and equitable total compensation packages are part of our commitment to everyone who works here.
• Multicultural workplace. A multicultural and diverse team of colleagues from different states.
• An opportunity to wear many hats
• An entrepreneurial crew that supports risk, intuition, and frequent experimentation
• The opportunity to make an impact in a transformative industry
• A chance to build and lead a highly talented and driven team

OTHER PERKS & BENEFITS:

• Progressive and flexible work hours that match your personality and lifestyle.
• Compensation could include stock options for significant upside.
• Health benefits
• Cool gadgets and swags
• Attractive wellness programs
• Competitive performance bonus
• Paid sick leave
• Paid maternity and paternity leave
• Career development training.

ABOUT THE COMPANY:

Fatakpay Digital Private Ltd (Fatakpay) is a digital-only lending platform that provides short-term personal loans (STPL) through QR-based credit lines. It was founded by four IIT- B, Erasmus University alum, and 70+ years of combined experience in Tech and Finance.

The solution provides a 100% digital and paperless quick, transparent and secure way to transact in multilingual format with a ‘scan now, pay later’ facility and easy repayment options.

We're a company that strongly believes in teamwork, design, creativity and tech. We love to build the best possible Financial Tech products that make the world a better place.

JOB DESCRIPTION

We are hiring an enthusiastic Business Development Executive with excellent communication and persuasion skills. As a BDE, you will be responsible for developing new business opportunities and managing client relationships. This entry-level position is ideal for recent graduates looking to start their careers in sales and business development.

Key Responsibilities:

• Becoming familiar with the company’s products and services.
• Attracting new clients through direct contact and collaboration with the marketing department.
• Researching to find and connect with prospective clients.
• Maintaining relationships with existing clients.
• Identifying new business opportunities.
• Developing and implementing new sales strategies to grow the business.
• Maintaining and updating sales and business development reports.
• Helping the marketing department with promotional projects.
• Negotiating with clients to secure deals at attractive prices.
• Reviewing clients’ feedback and making necessary changes
• Learn about the product and services of the company.
• Acquire new clients by selling our products.
• Meet the quarterly, monthly, and annual sales targets.
• Attend conferences, meetings, and events on the company’s behalf.
• Maintaining strong relationships with existing clients.
• Negotiate with clients and give them the best deals.
• Compile and analyze data to identify trends.
• Keep records of sales and revenue.

Required Skills & Qualifications:

• Freshers Can Apply. with strong Interpersonal Skills
• Any Bachelor’s degree (BTech, BCA, BE) preferred.
• Prior experience as a business development executive.
• Ability to generate revenue by identifying new business opportunities.
• Excellent written and verbal communication.
• Ability to convince potential clients.
• Familiarity with CRM tools.
• Ability to work well within a team.
• Extensive presentation skills.
• Excellent multi-tasking skills.

If you are passionate and want to work on exciting projects, send your resume to [ resume@webreinvent ] or visit [webreinvent.com] for more details.

BANKIT Services Private Limited is an assisted B2C company. The vision of the company is to make “Millionaire Agents Network” (MAN) i.e. to maximize the number of agents who are able to make Rs. 10L as revenue in a year by delivering various BANKIT services. We are going towards our target of opening BANKIT outlets and KIOSKS at every city, every village even in remote areas of country to experience all the citizens the easiest, fastest & safest Digital payment platform and all the Digital services under one roof. In order to serve the under digital and under banked population in India, we have prepared an assisted agent led model which works to offer digital and financial services to the last mile. Banking and financial services along many value-added services are available for end customers through BANKIT channel partners in their neighborhood. Services like Domestic Money transfer, Cash Withdrawal, Prepaid Cards, Recharges, Bill Payments, Travel Bookings etc. are made available 24X7 through our proprietary web and mobile applications. These applications are made very user friendly as per the needs of the target users and are built using the state-of-the-art technology to make the transactions secure and instant.

Founded- 2010

Specialties - Domestic Money Transfer, Travel & Stay, Prepaid Cards, UPI, AEPS, BBPS, QR Code, Cash @ POS, Agent Mobile App, Money Remittance, Blockchain, Micro ATM, E-KYC, Merchant Network, FinTech Company, Digital India, and PAN CARD Center

About Role:

Full Stack Developer/Software Developer

Experience: 1+ years

Salary bracket- Industry Fit

What you need to have:

Technical Leader reporting to the CTO/CEO. Your responsibilities include the following, but are not limited to:

1. Architecting, Designing and Developing Software Programmes based on requirements provided
2. Designing and Developing with a high quality of code that is modular, scalable and re-usable at all times
3. Promote SRE (Site Reliability Engineering) to ensure all of the services are Highly-Available and Fault Tolerant at all times
4. Communicate effectively the system requirements to other software development teams
5. Involve pro-actively with client and their requirements
6. Evaluate and select appropriate software or hardware and suggest integration methods
7. Oversee assigned programs (e.g. conduct code review) and provide guidance to team members
8. Assist with solving technical problems when they arise
9. Ensure the implementation of agreed architecture and infrastructure
10. Address technical concerns, ideas and suggestions
11. Monitor systems to ensure they meet both user needs and business goals