Short Run - Brand Partnerships

About us:  

Burgundy Brand Collective is one of India's fastest-growing specialty retail companies with stores in 9 cities. The company partners with best-in-class international luxury brands to offer Indians a window to the finest food and lifestyle themes from across the world. Our brand portfolio includes Royce’ Chocolate- a premium Japanese confectionery brand, Onitsuka Tiger - a leading Japanese fashion and lifestyle brand, Provenance Gifts – a marketplace for curated gourmet gifts, Papabubble – an artistic, youth-oriented global candy brand and Ligne Roset – a luxury French contemporary furniture brand. The plan is to aggressively (yet astutely) scale out a portfolio of international brands pan-India. 

Customer Experience Executive

Location: Prabhadevi, Mumbai

Job Description

• Respond promptly and professionally to customer inquiries received through email, social media and chat platforms

• Provide accurate information and support to customers, addressing their concerns and resolving any issues

• Maintain a high level of customer satisfaction by delivering exceptional service and exceeding customer expectations

• Ensure timely and effective follow-up on customer queries and escalations to ensure satisfactory resolution

• Maintain a thorough understanding of company products, services, policies, and procedures to provide accurate and up-to-date information to customers

• Collaborate with internal teams to resolve customer issues and improve overall customer experience

• Meet or exceed productivity and quality standards set for the role

• Maintain customer data and records accurately in the designated systems.

Qualifications & Requirements

• Graduate degree

• Candidate should have 2 - 5 years of experience in a similar role

• Strong written communication skills, including proper grammar, punctuation, and attention to detail

• Previous experience in customer service or a similar role is preferred

• Proficiency in typing with a high level of accuracy and speed

• Ability to multi-task and effectively manage time in a fast-paced environment

• Good problem-solving skills and the ability to think critically

• Excellent interpersonal skills with a customer-centric approach

• Proficiency in using computers and knowledge of email and chat platforms

Reporting Manager: COO

MindInventory has been dealing with Enterprises, Startups and Agencies since 2011 providing services in terms of Enterprise Web Development, Startup Consulting, Mobility Solutions, and UI/UX Consulting.

MindInventory carries a combined experience of 1000+ years with a team size of 200+ Employees that are working from our headquarters based out of Ahmedabad, India. We provide web and mobile app development services to business enterprises with the right tactical approach to reach target audiences. We also help Early-stage startups and small businesses with customized strategic solutions and prepare a road ahead to convert their ideas into ideal solutions.

With the zeal to get the best, we keep on exploring the new horizons of future driving technology and implement the latest trends without any hesitation to put our clients in the driving seat. Some of our clients have received successful funding from prominent venture capital firms and have been excelling in their industry.

Website: https://www.mindinventory.com/

Our Key Services:

- Mobile Application Development (Android, iOS)

- Cross-Platform App Development (React Native, Ionic, Flutter)

- Web Development (PHP, Laravel, Golang)

- Full-Stack Development (React, Angular, Vue, Node.js)

- MEAN Stack Development

- Wearable and IoT Development

- Enterprise Application Solutions

- UI/UX Design

- Game Design and development

- Hire Dedicated Developers on full-time, part-time, and hourly

Job Profile

• Candidate should have 1-3 years of experience in PHP and Laravel.
• Developing web applications: You will be responsible for developing custom web
• applications using the Laravel framework. Must be proficient in PHP
• programming and have experience with Laravel's features and functionalities.
• Designing and implementing database schemas: You should be able to design and implement database schemas using SQL and other database management tools.
• Collaborating with front-end developers: You often work with front-end developers to integrate your back-end code with the front-end user interface.
• Debugging and testing: You must be able to troubleshoot and debug your code to ensure that the web application is functioning as expected. Should also be proficient in unit testing to ensure that your code is robust and error-free.
• Staying up-to-date with emerging trends and technologies: You should stay up-to-date with emerging trends and technologies in web development and be able to apply them to your work.
• Documentation: You should document your code and ensure that it is well-structured and maintainable.
• Deployment: You are responsible for deploying your applications to the server and ensuring that they are running smoothly.
• Should have very good to excellent communication skills and be a good team player.

If you are interested in the role, then kindly revert so that we can schedule your interview.

SKILL AND EXPERIENCE REQUIRED:

• 2+ years of experience in Java skills.
• 2+ years of hands-on HTML5/CSS3 experience.
• Experience with popular JavaScript frameworks such as ReactJs or Angular 2.0; experience preferred.
• Experience of working with HTTP 1.1, and HTTP/2.
• Experience with RESTful APIs and JSON RPC.
• Ability to write clean, bug-free code that is easy to understand and easily maintainable.
• Experience following Git workflows.
• Working knowledge of DevOps tools (e.g., Terraform, Ansible, Jenkins, Kubernetes, Helm and CI/CD pipeline etc.).

• Promoting business on social media for improving brand awareness and generating traffic through social media engagement
• Create and manage link building strategies, content marketing strategies, and social media presences
• Developing content calendars on a weekly and monthly basis for the company
• Use Google Analytics, Google AdWords, and other relevant sites
• Drive traffic to company pages
• Creating engaging social media content
• Utilize strong analytical ability to evaluate end-to-end customer experience across multiple channels and customer touchpoints
• Developing graphics, video, and collaterals
• Analyzing popular social media platforms and using emerging social media tools to develop relationships with clients
• Demonstrable experience leading and managing SEO/SEM, marketing database, email, social media, and/or display advertising campaigns

 Excellent verbal/written communication in English.

·         Must be able to communicate with users of different levels from a developer to an IT executive.

·         Capable of articulating/writing technical documentation that helps all system users understand and use the product.

·         The candidate must be well versed in creating online help, end-user or technical manuals/guides, business communications, release mailers.

·         The candidate must be capable of articulating processes and products in all possible formats like print, video guides, online self-help guides, and other electronic means.

·         In addition to research, copywriting, language, writing, and revision skills, the candidate must also possess following attributes:

• Business analysis, Illustration/graphic design using power point presentation, Indexing of all help content, Training, E-learning, User interfaces, Video editing, Website content management

·         A technical writer must be able to elicit information from SMEs and conducts the research necessary to write and compile technically accurate content independently.

·         The candidate must be able to prioritize their tasks with project leader and able to multi task for different projects within the program.