Digital Marketing Executive

We are looking for a motivated, detail-oriented, and customer-focused Sales Operations Executive to join our team in Hyderabad. This role is ideal for someone with 2 years of B2B sales experience, who is also interested in sales operations and enjoys managing key backend sales processes including documentation and coordination.

You will play a key role in supporting the sales cycle through operational excellence, documentation handling, CRM management, and cross-functional collaboration

Key Responsibilities

Sales Operations & Documentation

• Maintain and update CRM (Pipedrive) with accurate lead, deal, and activity records.
• Prepare and manage sales documentation including NDAs, contracts, proposals, and agreements.
• Coordinate internally with legal or leadership teams for contract reviews and approvals.
• Ensure all sales documents are properly maintained, organized, and shared with relevant stakeholders.
• Track and support the execution of contracts, renewals, and onboarding documentation.

Internal Collaboration & Reporting

• Collaborate with the sales team to support proposal creation and timely follow-ups.
• Work closely with the marketing team to ensure alignment in outreach communication and messaging.
• Share insights from documentation workflows and client queries to improve internal processes.
• Contribute to weekly reports, pipeline reviews, and forecasting sessions.
• Stay updated on SmartWinnr’s product features, client success stories, and industry trends.

Requirements

Professional Experience

• 2 years of experience in B2B or inside sales, with exposure to sales operations or documentation workflows.
• Proven ability to manage contracts, documentation, and cross-functional coordination.

Skills & Tools

• Excellent communication, interpersonal, and organizational skills.
• Proficiency with CRMs (preferably Pipedrive), MS Office, and Google Workspace.
• Comfort with digital documentation tools and virtual communication platforms.

Personal Attributes

• Highly proactive and self-driven with strong attention to detail.
• Quick learner with the ability to adapt in a fast-paced environment.
• Team player with a positive and growth-oriented mindset.

What We Offer

• Opportunity to drive the growth strategy of a fast-scaling SaaS company.
• Work across diverse functions: marketing, sales, and product.
• Collaborative work environment focused on innovation and creativity.
• Professional development opportunities.
• Competitive salary and benefits package.

Roles and Responsibilities

• Create games in Unity for iOS and Android.
• Write super-clean, testable, and well-documented code in C#
• Collaborate effectively with a small, high-energy team of illustrators, designers, and programmers.
• Work with other developers to devise customized solutions to difficult problems.
• Self-motivation with a strong desire to learn and stay up to industry standards.
• Ability to prioritize tasks and contribute to multiple projects.
• Excellent verbal and written communication skills.
• Capable of working independently and within teams.
• Deadline-oriented contributes to team efforts by accomplishing tasks on time.

Position Overview:

Customer success managers supports your customers as they transition from sales prospects to active users of your products.

Theyre focused on customer loyalty and building close long-term client relationships, and often

stay with the same customers as long as they continue to work with your business.

Designation: Customer Success Manager

Reporting to: Director

Roles and Responsibilities

• Customer Success Manager will proactively reach out to customers to understand the

requirements, and resolve issues.

• Proactively reach out to the newly onboarded customers to understand their needs.

• Develop and manage client portfolios.

• Follow-ups with unresponsive customers to help activation/retention of customers.

• Minimize customer churn.

• Sustain business growth and profitability by maximizing value.

• Mediate between clients and the organization

• Strictly adhere to the Activation & Retention SOP.

• Handling existing customers & providing post-sales support.

• Taking care of customer onboarding & service activation.

• Improve onboarding processes.

• Providing training on software to customers.

• Maintaining a healthy relationship with customers.

• Resolving customer complaints quickly and efficiently.

• Analyze customer data to improve customer experience.

• Hold product demonstrations for customers.

Qualifications:

• Prior experience as a Customer Success Manager with IT Services domain

• Good Communication, Analytical Skills

• Excellent Customer Handling.

• Ability to handle team.