Responsibilities:
- Lead and manage multiple projects' design, development, and implementation.
- Design, implement, Lead, and manage the overall architecture and roadmap for the ServiceNow platform.
- Conduct workshops and collaborate with stakeholders to gather requirements, define solutions, and ensure alignment with business objectives.
- Lead and mentor teams to deliver high-quality ServiceNow implementations and enhancements.
- Participate in proposal work with activities such as estimations and technical solutions
- Establish governance processes and best practices for platform development and administration.
- Troubleshoot critical issues and manage upgrades while minimizing downtime.
Skills and Qualifications:
- 8 Years + ServiceNow Experience
- Strong programming and technical expertise, including advanced scripting and platform development.
- Proven experience in managing end-to-end ServiceNow implementations.
- Deep expertise in the ServiceNow platform, including ITSM, ITOM, and ITAM, is necessary. Or at least any two product experiences (ITSM+ITOM or ITAM + ITOM or ITSM + ITAM)
- Additional product experience in HRSD, SPM, GRC, SECOPS, and custom applications are added value
- Hands-on experience in solution architecture and design across multiple ServiceNow modules.
- Proficient in ServiceNow scripting, configuration, and workflow automation.
- Experience with integrations using REST, SOAP, and other APIs.
- ServiceNow CSA certification (mandatory); CIS certification for relevant modules (ITSM, ITOM, HRSD, etc.) is a significant advantage.
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Key aspects of this role:
• Maintain, update, and enhance ITSM environment including Incident, Request, Problem, Change and Knowledge Management, Service Catalog, Service Portals, SLAs, Discovery, and Integrations
• Participate in the implementation and configuration of other ServiceNow products outside of ITSM to increase the adoption of the ServiceNow platform.
• Responsible for performing daily administration, issue resolution, and troubleshooting of the ServiceNow platform. Monitor health, usage, and overall compliance of ServiceNow and its applications.
To be the right fit, you will need:
• Minimum of 2 years of demonstrated experience in ServiceNow development and configuration.
• Proficient in developing, integrating and maintaining applications using ServiceNow Platform technology and tools.
• Understanding of and experience working with IT Service Management processes (Incident, Problem, Change, Release, SLM, Service Catalog), PPM/ITBM
• Understanding of IT and business requirements with ability to develop, test, deploy improvements, and update Manage and administer lists, filters, forms, platform interfaces (to other data sources) and the data within tables, import sets and the CMDB.
• Preferably certified in ServiceNow
· Participate in analysis, design, and new development of Appian based applications
· Build applications: interfaces, process flows, expressions, data types, sites, integrations, etc.
· Proficient with SQL queries and with accessing data present in DB tables and views
· Experience in Analysis, Designing process models, Records, Reports, SAIL, forms, gateways, smart
services, integration services and web services
· Experience working with different Appian Object types, query rules, constant rules and expression
rules
Primary Responsibilities:
· Responsible for systems analysis for a designated set of applications
· Work closely with BA and System Architect & Delivery Manager. Own the accurate translation of
business requirements in the form of high-level design and system requirements specifications.
· Ensure sign-off of SRS and High-Level Design Specification
· Assist the PM in the estimation of effort to deliver the solution based on the SRS and the timelines.
· Liaise with Infra teams in the production of an infrastructure solution design and requirements as
and when the proposed solution involves infrastructure components
· Provide further clarity and detail to feasible options proposed by BA and help in selection of the
right option in consultation with the Design Authority.
· Work closely with the Application Development team (Tech Delivery Lead) and Testing teams (Test
Manager and Test Engineer) to ensure that the Low-level design, test plans and test cases are aligned to
the approved SRS.
· Participate in progress review meetings and review and sign-off deliverables produced by technical
delivery team and testing teams.
Qualifications
- B.Sc. (Computer Science), B.E
· Minimum 5 years of experience in Insurance domain
· At least 4 years of experience in Implementing BPM solutions using Appian 19.x or higher.
· Over 5 years in Implementing IT solutions using BPM or integration technologies.
· Experience in Scrum/Agile methodologies with Enterprise level application development projects
· Good understanding of database concepts and strong working knowledge any one of the major
databases e g Oracle SQL Server MySQL
Additional information
Skills Required
·
· Appian BPM application development and System Analysis
· 8-10 years of proven software System Analysis and design experience
· Ability to work on large and complex projects.
· Strong technical knowledge of existing Insurance/F&A application
· Excellent documentation, communication, and presentation skills
· Ability to understand business requirements, analyze and translate them into system
requirements
You should have at least 7 years of C# coding experience.
should be well versed in following standard coding practices.
understand design and implement functionalities within timelines
should be able to implement common design patterns as and when required.
Incident, Problem, change, Release and Knowledge Management, Asset management and CMDB
Creating Service Requests
Hands on experience with client scripts and business rules.
Content Management: - developing ESS page.
Hands on with UI Actions / UI policy / Access Control Lists, etc.
Overview of integration:- LDAP integration and Overview of Web-services.
Use of Record producers to create Incident and Problem.
Update sets to move customization from Dev. to Production Instance.
Workflow editor to design workflow of various modules and for triggering of various
Experience working on waterfall or Agile (Agile model preferred)Solid understanding of Python scripting and/or frameworks like Django, Flask Back up RRS.
Understanding of Multi-Threading and Parallel Programming.
Working knowledge of Windows Operating System Internals (Process, Threads, Memory
Management).
Application debugging skills using Visual Studio Debugger Exp on Multithreading
techniques in C#/.Net Framework C#.Net with exposure in parsing XML/XSD, XSL/XSLT
Knowledge of object oriented design, data structures, design patterns, algorithms, and
programming skills.
Experience in designing product quality GUI Experience in VC++ application development
Custom development of WPF GUI components. Familiar
• Maintain, update, and enhance ITSM environment including Incident, Request,
Problem, Change and Knowledge Management, Service Catalog, Service Portals,
SLAs, Discovery, and Integrations
• Participate in the implementation and configuration of other ServiceNow products
outside of ITSM to increase the adoption of the ServiceNow platform.
• Responsible for performing daily administration, issue resolution, and
troubleshooting of the ServiceNow platform.
Monitor health, usage, and overall compliance of ServiceNow and its applications.
To be the right fit, you will need:
• Minimum of 2 years of demonstrated experience in ServiceNow development and
configuration.
• Proficient in developing, integrating and maintaining applications using ServiceNow
Platform technology and tools.
• Understanding of and experience working with IT Service Management processes
(Incident, Problem, Change, Release, SLM, Service Catalog), PPM/ITBM
• Understanding of IT and business requirements with ability to develop, test, deploy
improvements, and update Manage and administer lists, filters, forms, platform
interfaces (to other data sources) and the data within tables, import sets and the
CMDB.
• Preferably certified in ServiceNow
Key aspects of this role:
- Maintain, update, and enhance ITSM environment including Incident, Request, Problem, Change and Knowledge Management, Service Catalog, Service Portals, SLAs, Discovery, and Integrations
- Participate in the implementation and configuration of other ServiceNow products outside of ITSM to increase the adoption of the ServiceNow platform. • Responsible for performing daily administration, issue resolution, and troubleshooting of the ServiceNow platform. Monitor health, usage, and overall compliance of ServiceNow and its applications.
To be the right fit, you will need:
- Minimum of 2 years of demonstrated experience in ServiceNow development and configuration.
- Proficient in developing, integrating and maintaining applications using ServiceNow Platform technology and tools.
- Understanding of and experience working with IT Service Management processes (Incident, Problem, Change, Release, SLM, Service Catalog), PPM/ITBM• Understanding of IT and business requirements with ability to develop, test, deploy improvements, and update Manage and administer lists, filters, forms, platform interfaces (to other data sources) and the data within tables, import sets and the CMDB.
- Preferably certified in ServiceNow
Essential duties and responsibilities include the following.
- Design, create and maintain databases through multiple product lifecycle environments, from development to production systems
- Configure and maintain database servers and processes, monitor system health and performance, to ensure high levels of performance, availability, and security.
- Convert complex business requirements into technical specifcations to build scalable and reliable data solutions
- Apply data modelling techniques to ensure development and implementation support efforts meet integration and performance expectations.
- Independently analyse, solve, and correct issues in real time on production, providing problem resolution end-to-end.
- Refine and automate regular processes, track issues, and document changes.
- Develop complex query, performance tuning, stored procedures and triggers, scheduled jobs, schema refinement.
- Flexibility to work after office hours for any production issue or production deployment.
- Perform scheduled maintenance and support release deployment activities after hours.
- Share domain and technical expertise, providing technical mentorship and cross-training to other peers and team members.
Qualifications include:
- 4+ years of database and backend development experience
- Good understanding of database systems and architectures
- Expertise in writing complex SQL queries and stored procedures
- Hands on experience with RDBMS and NoSQL data stores like MySQL and MongoDB
- Experience working with Python scripting and application development
- Experience working with Cloud applications and data stores like AWS RDS is a plus
- In-depth understanding of data management and ETL processes