Software Development Engineer Testing (SDET)

We are seeking a motivated and results-driven Telesales Representative to join our sales team. The successful candidate will be responsible for generating sales over the phone by contacting potential or existing customers, delivering product or service information, and closing deals. You will play a key role in customer acquisition and revenue growth objectives.

Support at Exotel is different. The goal is not just to deliver help to our customers, but to deliver happiness. It's not the same questions over and over again, and often involves researching/understanding the business side of how companies use our platform to build their communication applications and help accordingly.

Providing time-sensitive help to meet the customer’s needs during each interaction is of utmost importance.

Exotel is one of Southeast Asia’s largest cloud telephony companies. Our aim is to change the way enterprises look at customer communication. We build the best in class communication products that power the companies of today and tomorrow. Our technology enables customer communication for our clients such as Uber, Ola, Go-Jek, Redbus, Flipkart, Quikr, Practo,Lazada, Redmart, to name a few.

We are a young company with humble beginnings in 2011 that grew  from a 3 member team to 150+ employees in 2018. Our technology has connected 85 million people, powered 1.2 billion customer calls, powered 3.2 billion voice API calls, 3.2 billion business SMS powered. Read our 2018 growth story https://2018.exotel.com/">here.

Customer Happiness is one of our key differentiators. In this role you will be the customer champion for Exotel, thrive to create great customer experience while responding to customer inquiries, resolving their queries and ensure all the agreed SLA’s are met consistently. In this role, you will be working with internal and external stakeholders with high level of ownership on your deliverables with customer first approach.

• You're empathetic to customers and can easily put yourself in their shoes. You listen and understand well. You’re smart and know that not everyone comes with the same skill sets and help people whether they are technically inclined or not. Your job is to make the customer feel empowered and happy after each interaction.
• You love solving problems and have the ability to provide solutions to technical problems that customers face. You never give up when you don't know the answer right away.
• You have dual qualities of time management, patience and ability to speak to customers with confidence and conviction.
• You write well. You know exactly what word or punctuation to use based on the context.
• As we are an API driven company, you either know how applications are built using APIs or have a keen interest to learn.

• You want to be an enabler for business success with an appetite for steep learning.
• You enjoy mentoring and coaching teams, take pride in teams success.
• You enjoy solving problems and thrive for excellence

• You’ll be our Product Champ in all areas. Providing solutions to different problems of clients by taking help of different internal tools, coordinating with Tech Support (this is one team with whom you’ll be working the most), Network operations, Customer Success, Product and Finance teams.
• You'll work one-on-one with customers, helping them to get the most out of Exotel. You might wing unplanned Skype calls and live screen-shares apart from answering phone calls and responding to emails.
• Ensure that all the related notes/ call comments are properly documented and suitable information is provided to clients.
• Maintain our https://support.exotel.in/support/home" target="_blank">knowledge base site. Write, edit and help create content whenever necessary.
• We work 24*7, considering we now are expanding geographically. We expect you to be comfortable working in rotational shifts (you’ll be working from home during nights and over weekends, though)

Senior Software Engineer

The Company strives to provide a great service and to deliver excellent user experiences that improve the value of our customers.

We are seeking a new developer to join our development team. We work on a variety of projects using various exciting technologies such as Ruby on Rails, AWS, and JS frameworks such as Node and React to build outstanding webapps and provide business support to meet our customer's needs.

The ideal candidate will be someone who loves to learn and is willing to look for new and innovative solutions to problems and challenges for our customers. They may or may not have a wealth of experience but, the willingness to learn, try new things, and can think problems through and analyze available options is more meaningful, we can guide you the rest. You will have opportunities to combine your technical ability, critical thinking, and design experience.

• Ability to communicate clearly. Programming isn't just about writing code, it's about being able to communicate ideas with your team, customers, and the machine
• Keen desire to We are constantly aspiring to improve our work and ourselves, by constantly learning we can do this.
• Self-motivated. Even if a decision turns out to be wrong, this is better than being Trying and learning from failures is hugely valuable.
• Knowing when to ask for Try for as long as you can but if you get stuck, ask for help. Your teammates are here to support you and your development.
• Critical Be able to base decisions on the information available, not just blindly accepting solutions without investigation.

• Strong programming experience. We primarily write in Ruby, so experience here is a
• Knowledge of Object-Oriented design patterns as well as Test-Driven
• Be familiar with Rails, Sinatra, etc, and how these can be used to implement RESTful
• Knowledge of RDBMS such as Postgres or MySQL and SQL to run queries against

• Knowledge of any AWS systems such as EC2, Lambda, RDS,
• Knowledge of API design patterns, REST, RPC, and can explain the advantages and disadvantages.
• Knowledge of DevOps skills such as Terraform, CI/CD,

• Required education qualifications: MBA
• Past experience: Consumer Tech companies with 1-3 years experience/ 5-7 years’ experience
• Exp. level -5-8 Yrs/MBA from Premium institute and from Consumer tech companies only

Customer Obsession:

• Understand the customer needs and personas
• Seek input from users and Identify stated/unstated needs and opportunity areas
• Deep dive on identified opportunities to establish Product Market Fit
• Develop mechanisms to have a regular connection with users of the product
• Active listener who pays attention to detail

Innovation:

• Use data/anecdotes to generate new product/feature ideas against organizational goals
• Translate intangible ideas in ambiguous environments to tangible product definitions
• Curious to try a host of features; rigor to iterate even if ideas do not pick up

Execution excellence:

• Manage the Product roadmap and strive to meet key milestones
• Ability to slice ideas into epics and stories
• Prioritize the stories into backlog
• Partner with Design for product/feature definition & Engineering to deliver stories in a timely manner
• Track launched features against intended objectives/metrics and drive adoption
• Continuously iterate to improve the product incrementally but rapidly

Stakeholder Management-

• Seek inputs from relevant stakeholders for backlog creation and prioritization
• Align internal stakeholders on product prioritization, backlog and roadmap
• Anchor the Go-To-Market planning along with internal stakeholders to manage a smooth launch

• Create Email, SMS & push campaigns to increase conversions rates & repeat purchases
• creating user journeys using marketing automation tool (web engage) to increase retention rates (purchases from returning users)
• A/B testing the campaigns to increase CTRs, open rates & conversions from the campaigns

Requirement

• Should have exposure of working on D2C (Direct to Consumer)/B2C (Business to Consumer) brands E-commerce websites

Skill required

• Expertise in creating email & SMS campaigns
• Analytical mindset
• Prior experience with web engage is an added advantage
• Candidates working for B2C or D2C background is mandatory.
• Expertise in retention and retargeting campaigns is an added value.
• Candidates who can join immediately or max 15 days can apply