Change management

We are looking for a Release Management professional with experience in SDLC, CI/CD techniques, Agile/Scrum methodologies, and ITIL processes. The candidate will be responsible for coordinating release activities, managing deployment schedules, ensuring smooth production releases, and collaborating with cross-functional teams to deliver quality software.

Responsibilities

• Plan, coordinate, and manage end-to-end release management activities across environments.
• Prepare release plans, deployment schedules, and release documentation.
• Coordinate with Development, QA, DevOps, and Operations teams to ensure successful releases.
• Monitor and manage CI/CD pipelines and deployment processes.
• Ensure compliance with SDLC standards, ITIL processes, and change management procedures.
• Participate in Scrum ceremonies and Agile delivery activities.
• Identify release risks, dependencies, and issues, and ensure timely resolution.
• Conduct post-release validation and coordinate rollback activities when required.
• Maintain release calendars, status reports, and deployment records.

Required Skills

• Strong knowledge of Release Management and Software Development Life Cycle (SDLC).
• Understanding of CI/CD techniques and deployment processes.
• Experience working with Agile and Scrum methodologies.
• Knowledge of ITIL processes, including Change Management and Incident Management.
• Strong coordination, communication, and stakeholder management skills.
• Experience with release planning, deployment tracking, and risk management.

Key Responsibilities –

• Requirement Gathering & Analysis: Collaborate with business units to understand their needs and challenges, and document these into functional specifications, user stories, and process workflows. 
• Process Design: Design, document, and improve business processes and workflows within the ServiceNow platform to identify opportunities for automation and increased efficiency. 
• Solution Implementation: Work with the development team to ensure that requirements are understood and implemented correctly, assisting with configuration and testing, including User Acceptance Testing (UAT). 
• Stakeholder Communication: Act as a liaison between IT and business departments, ensuring clear communication, managing expectations, and providing support to end-users. 
• Documentation & Reporting: Maintain system documentation, process maps, and standard operating procedures (SOPs), and create reports for management on project progress and system performance. 
• Optimization: Identify opportunities to optimize the use of ServiceNow across various modules (e.g., ITSM, ITOM, GRC, HRSD, CSM, ITAM) and assist with managing and creating dashboards and performance metrics. 

Required Qualifications 

• A degree in a relevant field like Computer Science or Information Technology.
• Proven experience in implementing and configuring ServiceNow solutions.

🚨 Hiring: ServiceNow Developer | ITSM + HRSD

We are looking for an experienced ServiceNow Developer to join our team!

🔹 Experience: 6+ Years

🔹 Skills: ServiceNow, ITSM, HRSD

🔹 Location: Bangalore

🔹 Work Mode: Hybrid – 3 Days WFO

🔹 Interview Process:

 • Round 1 – Virtual

 • Round 2 – Face-to-Face (FTF)

🔹 Interview: Tomorrow

📩 Interested candidates, please share your updated resume.

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