ServiceNow Architect (CTA Certified) (Contractual)

ServiceNow Architect

📍 Location: Indore, Madhya Pradesh | On-site

💼 Experience: 8+ Years

💰 Salary: Best in Class

Must-Have Technologies

• ServiceNow ITSM – Strong hands-on expertise
• ServiceNow Architecture – 3+ years as Architect / Solution Architect / Technical Lead
• ITOM, CMDB, Discovery & Service Mapping
• JavaScript, Glide APIs, Script Includes, Business Rules, Client Scripts
• Flow Designer & Integration Hub
• REST & SOAP APIs
• Third-party integrations
• ServiceNow Performance, Security & Best Practices
• ServiceNow Implementation & Upgrade Projects
• Automated Test Framework (ATF)

Good-to-Have

• ITOM Implementation
• Service Portal / UI Builder
• AWS / Azure / GCP
• Performance Analytics
• Agile / Scrum

Certification

• Mandatory: ServiceNow CSA (Certified System Administrator)

What We're Looking For

A strong ServiceNow Architect / Technical Lead who can independently design solutions, lead end-to-end implementations, handle integrations, and guide technical teams.

Immediate Joiners / Short Notice Candidates Preferred

Job Description:

Key Responsibilities

• Own the overall ServiceNow architecture — Defining platform strategy, governance standards, and roadmap aligned with business and IT goals.
• Design and implement scalable solutions across multiple ServiceNow modules, including:
• ITSM (Incident, Problem, Change, Request, CMDB)
• CSM (Customer Service Management)
• ITOM (Discovery, Event, Service Mapping, Cloud Management)
• ITAM (Hardware, Software, and Cloud Asset Management)
• SecOps (Security Incident, Vulnerability, Threat Intelligence)
• GRC (Policy, Risk, Audit, and Compliance Management)
• APM (Application Portfolio Management)
• Architect, develop, and optimize Service Portals, Virtual Agent, and Employee Center experiences.
• Lead complex integrations with enterprise systems such as OKTA, Azure AD, Oracle, SAP, Salesforce, JIRA, MS Teams, Active Directory, and monitoring tools via REST APIs, IntegrationHub, and MID Servers.
• Ensure platform performance, scalability, and maintainability through best-practice design and governance.
• Define data models and relationships across CMDB, CSDM, and other configuration elements.
• Enforce security and compliance standards, including ACLs, SSO/MFA setup, and data protection measures.
• Guide and mentor development teams, performing design reviews and code governance.
• Collaborate with business stakeholders to translate requirements into architectural blueprints and technical designs.
• Promote automation, orchestration, and AI-driven efficiencies using Flow Designer, Predictive Intelligence, and AI Search.
• Maintain architectural documentation, reusable frameworks, and solution templates for ongoing improvement.
• Stay updated on the latest ServiceNow features and drive continuous innovation within the platform.

Qualifications

• 10+ years of experience in ServiceNow design, development, and implementation across multiple modules.
• Proven success in architecting large-scale, enterprise-grade ServiceNow solutions.
• Expertise in Flow Designer, IntegrationHub, REST/SOAP APIs, CMDB, and CSDM frameworks.
• Hands-on experience with platform integrations (OKTA, Azure AD, JIRA, Teams, SAP, Oracle, etc.).
• Certifications: ServiceNow Certified System Administrator (CSA), Certified Application Developer (CAD); Certified Implementation Specialist (CIS) in at least one domain preferred (ITSM, ITOM, SecOps, or GRC).
• Excellent communication, stakeholder management, and technical leadership skills.

Nice to Have

• Experience implementing Virtual Agent, Performance Analytics, Predictive Intelligence, or GenAI capabilities.
• Knowledge of cloud, security, and compliance frameworks (ISO, NIST, SOC2, etc.).
• Background in DevOps, CI/CD pipelines, or Agile delivery using JIRA or Azure DevOps.
• Prior experience establishing a ServiceNow Center of Excellence (CoE) or leading multi-instance strategies

About the Role

We are looking for a Solution Architect with 10–15 years of experience to design scalable, secure, and cloud-ready solutions. The role involves working with customers, Senior Solution Architects, business analysts, project managers, and engineering teams across cloud, modernization, microservices, integration, and digital transformation initiatives.

Must Have Skills

• 10–15 years of experience in software development, architecture, and enterprise application delivery.
• Strong experience with Azure and/or AWS and cloud-native architecture.
• Hands-on experience with Microservices, REST APIs, SOA, and system integration.
• Experience in application modernization and cloud migration.
• Knowledge of Docker, Kubernetes, CI/CD, and Infrastructure as Code.
• Understanding of cloud security, IAM, networking, monitoring, and disaster recovery.
• Ability to create architecture diagrams, solution designs, and technical documentation.
• Strong analytical, communication, and customer-facing skills.

Good To Have Skills

• AWS/Azure certifications.
• Experience with Serverless, Event-Driven Architecture, Messaging, and API Management.
• Exposure to SaaS / Multi-Tenant Architecture.
• Knowledge of Generative AI and AI-enabled solutions.
• Experience with pre-sales, POCs, estimations, and technical proposals.
• Exposure to application security and compliance.
• Experience working with global customers and distributed teams.

Responsibilities

• Design end-to-end solutions and independently own defined architecture workstreams.
• Translate business and technical requirements into application, cloud, integration, and deployment designs.
• Define microservice, API, integration, and data-flow architectures.
• Guide engineering teams on architecture implementation and conduct design/code reviews.
• Contribute to cloud migration, modernization, and digital transformation initiatives.
• Participate in customer workshops, technical discussions, POCs, and solution demonstrations.
• Identify and address architectural, performance, security, and technical risks.
• Ensure solutions follow defined architecture, security, and engineering standards.
• Work closely with the Senior Solution Architect on complex and strategic engagements.
• Develop reusable architecture patterns, templates, and technical accelerators

Next

Overview:

We are looking for a Principal Architect for a Private Equity backed, fast growing AI First Product Engineering Services firm.

This role will be a key member of the core leadership team of the firm.

He/ She will serve as a strategic technical leader, solution designer, and customer advisor. In this role, you will combine deep and broad-based technical expertise with strong business acumen to architect high-value solutions, lead pre-sales engagements, and mentor our practice/CoE team. You will work closely with customers to understand their business needs, translate them into scalable technical solutions, and guide delivery teams in successful implementation.

Responsibilities:

1. Solutioning & Pre-Sales

●     Engage with customers, understand their business context, and guide them through a discovery and design process leading to a proposed solution

●     Work with sales teams to develop winning proposals, RFP responses, and technical presentations.

●     Will need to take single point ownership of the pre sales process, including client interactions, proposal preparation, presentations, pricing etc

●     Drive proof-of-concepts as part of the pre sales process

●     Build frameworks for different kinds of proposals and presentations to bring in repeatability and efficiency in the process

●     Work closely with marketing to create content around Indexnine offerings, solutions, capabilities and case studies

2. Delivery

●     Provide technical oversight during project delivery, ensuring adherence to architectural principles, standards, and best practices and ensure the as-sold solution is realised

●     Act as a trusted advisor to senior customer stakeholders (CXO level and technical leads). Will need to engage with Customers through delivery as required

●     Create points of view on accounts to help mine and grow accounts.

3. Practice & CoE Development

●     Work closely with the labs. Contribute to the development of new products/ accelerators.

●     Mentor and coach engineers to enhance their technical and customer engagement skills.

4. Thought leadership

●     Keep abreast of technology and produce points of view for Indexnine’s offerings and technical capabilities

●     Represent the company at industry forums, webinars, and client workshops.

●     Be able to independently conduct discovery and solutioning workshops with Customers

Skills/Qualifications:

●     15+ years of overall experience with a blend of architecting, pre sales and technical delivery

●     Should be leading a pre-sales unit in a services organization. Hands-on with designing solutions, proposal writing, estimation, pricing and customer presentations.

●     Broad based technical expertise and having played a Sr Architect role for at least 2 years

●     Excellent communication, stakeholder management, and team leadership skills.

●     Experience working in an IT services environment in the Product Engineering space (i.e designing and building bespoke products/solutions)

●     BE/ Masters degree

🚨 Hiring: ServiceNow Developer | ITSM + HRSD

We are looking for an experienced ServiceNow Developer to join our team!

🔹 Experience: 6+ Years

🔹 Skills: ServiceNow, ITSM, HRSD

🔹 Location: Bangalore

🔹 Work Mode: Hybrid – 3 Days WFO

🔹 Interview Process:

 • Round 1 – Virtual

 • Round 2 – Face-to-Face (FTF)

🔹 Interview: Tomorrow

📩 Interested candidates, please share your updated resume.

#Hiring #ServiceNow #ServiceNowDeveloper #ITSM #HRSD #BangaloreJobs #HybridJobs #TechJobs #ImmediateHiring #ITJobs #JobOpening

ServiceNow Developer / Consultant / Lead Developer

Experience: 5.5–17 Years

Job Location: Pan India

Work Model: Hybrid – 2 Days Work from Office

The role is focused on hands-on ServiceNow development, scripting, integrations, and platform engineering. We’re open to candidates with strong experience in any ServiceNow module, including ITSM, ITOM, CMDB, SecOps, GRC, CSM, HRSD, ITAM, Service Portal, ATF, UI Builder, or Now Assist.

Key requirements:

• Strong hands-on ServiceNow Development experience
• Very strong ServiceNow Scripting / JavaScript
• Strong experience with Inbound & Outbound Integrations
• Hands-on experience with REST APIs and JSON
• Good understanding of the ServiceNow Full Platform
• Strong experience in at least one ServiceNow module
• Developer / Lead Developer profiles only —**** Architect profiles are not being considered.

Senior Software Engineer – ServiceNow Developer

Role Overview

We are seeking an experienced ServiceNow Developer with a minimum of 6+ years of hands-on expertise on the ServiceNow platform. The ideal candidate will have strong technical knowledge in UI Builder to develop Workspace front end and ServiceNow Scripting, with an added advantage if the candidate has experience in CSM, NowAssist, and AgenticAI implementations.

Required Qualifications

• 6+ years of hands-on development experience on the ServiceNow platform.
• 8+ years experience working in the software industry building enterprise applications.
• Utilize UI Builder to design and configure modern, scalable user interfaces.
• Implement NowAssist and AgentAI capabilities to improve automation, intelligence, and customer experience.
• Hands-on development & implementation experience in NowAssist (GenAI features) and AgenticAI solutions.
• Strong expertise in Script Includes, Service Portal development, and UI Builder.
• Proficiency in ServiceNow Scripting, JavaScript, HTML, CSS, and AngularJS, React for ServiceNow customizations.
• Experience in ACL, Service Catalog, Flow Designer, IntegrationHub, and Reporting/Dashboards.
• Ability to work in Agile / Scrum methodology.
• Excellent problem-solving skills with strong communication and collaboration abilities.

Preferred Qualifications (Added Advantage)

• Certified System Administrator (CSA).
• ServiceNow Certified Application Developer (CAD).
• Implementation experience in Customer Service Management (CSM).

Key Responsibilities

• Design, develop, and customize applications on the ServiceNow platform to meet business needs.
• Build and maintain Script Includes, Business Rules, Client Scripts, UI Policies, and Integration APIs.
• Develop and enhance Service Portal components, Catalog Items, Widgets, and Workflows.
• Collaborate with stakeholders to gather requirements and translate them into technical solutions.
• Troubleshoot, debug, and resolve issues within ServiceNow applications. 

Position

Solution Architect/Technical Architect

Experience

·       12 - 16+ years of overall IT experience

·       Significant hands-on experience working as a Solution/Technical Architect

Education

·       B.Tech / M.Tech / MCA / MBA or equivalent

Certifications

·       TOGAF® certification (Level 1/2) preferred to ensure alignment with enterprise architecture standards

·       Microsoft Certified: Azure Solutions Architect Expert (AZ-305) and other supporting certifications such as AZ-104, AZ-400, or AZ-500 preferred.

Key Responsibilities

·       Define and evolve the target architecture for .NET-based distributed platform.

·       Architect highly configurable solutions on Azure with strong focus on scalability, tenant isolation, resilience, maintainability, and speed of delivery.

·       Lead solution design across ASP.NET Core services, REST APIs, event-driven workflows, background processing, integration patterns, and shared platform capabilities.

·       Drive adoption of modern .NET and cloud-native patterns including microservices, domain-driven design, event-driven architecture, API-first design, and secure service-to-service communication.

·       Partner with engineering teams on real implementation decisions, review critical designs and code paths, and provide hands-on guidance for performance, operability, and production readiness.

·       Architect Azure-native deployment patterns using AKS, containers, API Management, Service Bus/Event Grid or equivalent messaging, Key Vault, managed observability, and CI/CD automation.

·       Work with data and platform teams on PostgreSQL-backed service design, data access patterns, caching strategies, and database performance for high-volume transactional workloads.

·       Define non-functional requirements and architecture guardrails around performance, scalability, availability, recoverability, security, compliance, and cost efficiency.

·       Embed DevSecOps and observability into platform design through telemetry, tracing, alerting, diagnostics, secrets management, and release governance.

·       Evaluate emerging technologies, AI-assisted engineering enablers, and modernization options pragmatically, with clear build-vs-buy and risk-reward trade-offs.

·       Mentor senior engineers and technical leads, contribute to architectural governance, and create reusable patterns, reference implementations, and standards across teams.

·       Bachelor’s or master’s degree in computer science, Engineering, or a related field.

·       12–16 years of experience in software engineering, solution architecture, or platform engineering, with significant experience in Microsoft technology stacks.

Essential Qualification and Skills

·       Strong hands-on expertise in C#, .NET / .NET Core / .NET 8, ASP.NET Core, Web APIs, background services, and enterprise application design.

·       Deep experience in architecting distributed systems using microservices, asynchronous messaging, event-driven design, and API-led integration patterns.

·       Strong Azure architecture experience, preferably across AKS, App Services, Functions, API Management, Key Vault, Service Bus, Event Grid, Storage, monitoring, and identity integration patterns.

·       Experience designing and supporting platforms, configurable product architectures, and integration-heavy enterprise solutions.

·       Strong understanding of relational databases and performance engineering, especially SQL Server and/or PostgreSQL, including schema design, indexing, query tuning, and transaction handling.

·       Solid grasp of non-functional architecture including performance, scalability, availability, fault isolation, observability, and disaster recovery.

·       Strong understanding of application and platform security including authentication, authorization, secrets management, encryption, secure coding, and compliance-oriented design.

·       Experience with containers, Kubernetes, CI/CD, infrastructure automation, and modern DevSecOps practices.

·       Ability to make sound architecture decisions with a balance of pragmatism, delivery speed, engineering quality, and long-term maintainability.

·       Strong communication and stakeholder management skills across product, engineering, architecture, operations, security, and client-facing teams.

Skills & Competencies

·       Experience in insurance, Insurtech, BFSI, or other regulated, transaction-heavy domains.

·       Exposure to policy administration, billing, accounting, claims, workflow orchestration, or reporting platforms within the insurance value chain.

·       Experience with architecture frameworks and modelling approaches such as TOGAF, domain-driven design, UML, C4, or equivalent practical architecture methods.

·       Familiarity with mixed technology landscapes involving .NET, Java/Spring Boot, enterprise workflow tools, and integration ecosystems.

·       Experience with observability and reliability tooling such as Datadog, Dynatrace, Application Insights, Open Telemetry, Grafana, or similar.

·       Working knowledge of Angular, React, or modern web application architecture patterns.

·       Exposure to AI-enabled engineering, intelligent automation, or embedding AI capabilities into enterprise platforms.

·       Leadership experience across globally distributed or virtual teams.

Senior Developer - CSM/SPM

Work Location: Gurgaon

Experience: 5–8 Years (Mid to Senior Level)

Job Description

We are looking for a skilled ServiceNow Service Owner with strong hands-on experience in SPM (Strategic Portfolio Management) or Customer Service Management (CSM) to support enterprise-level implementations. The role involves process understanding and cross-functional team collaboration to deliver optimized ServiceNow CSM solution aligned with client needs.

Key Responsibilities

Must Have:

1. Develop and implement solutions on the ServiceNow platform, specifically within SPM/CSM module.
2. Develop Business Rules, Client Scripts, Script Includes, UI Policies, UI Actions, and other scripting tools.
3. Write server-side and client-side scripts for CSM applications and enhancements.
4. Design and build integrations with third-party systems using REST and SOAP APIs including transforming data and building inbound/outbound interfaces.
5. Collaborate with stakeholders to gather requirements and translate them into technical solutions.
6. Conduct code reviews, troubleshooting issues, and implement best practices for secure and scalable development.
7. Proficiency in building automation using Flow Designer and Integration Hub.

Senior Salesforce Architect

We are looking for a highly experienced Senior Salesforce Consultant / Salesforce Architect with strong expertise in Salesforce architecture, solution design, enterprise discovery, platform assessment, data analysis, integrations, and business process transformation.

The consultant will support requirements gathering, assessment of existing Salesforce environments, data and process analysis, platform rationalization, and evaluation of Salesforce as a potential target platform.

⚠️ Mandatory Certification

A valid Salesforce Solution Architect / Application Architect certification is mandatory. Candidates without this certification will not be considered.

Key Responsibilities

• Participate in business and technical discovery sessions with stakeholders across organizations.
• Understand and document current-state customer success processes, workflows, data structures, and Salesforce platform usage.
• Assess existing Salesforce environments, including:
• Salesforce data model and objects
• Configuration and customization
• Workflows and automation
• Business rules
• Roles, profiles, permissions, and security
• Enterprise integrations
• Data quality, duplication, and dependencies
• Custom applications and components
• Analyze how Salesforce data and processes interact with Atlassian/Jira Service Management and ServiceNow.
• Identify Salesforce capabilities supporting the future-state operating model.
• Evaluate gaps between current Salesforce capabilities and business requirements.
• Provide recommendations covering platform fit, configuration vs. customization, data migration, integrations, and target-state architecture.
• Contribute to future-state design and Design Blueprint.
• Identify data migration considerations including mapping, data quality, historical data, transformation requirements, and dependencies.
• Identify risks, assumptions, constraints, and dependencies.
• Collaborate with Salesforce, ServiceNow, JSM, data migration, and business transformation teams.
• Present Salesforce findings, architecture considerations, and recommendations to client stakeholders and senior leadership.
• Support enterprise application consolidation, platform rationalization, and transformation initiatives.

Required Skills & Experience

• 9+ years of Salesforce experience
• Strong Salesforce consulting, solution design, architecture, or platform assessment experience.
• Strong understanding of Salesforce architecture and platform capabilities.
• Strong knowledge of:
• Salesforce Data Model
• Configuration & Customization
• Automation
• Security
• Roles, Profiles & Permissions
• Integrations
• Hands-on Salesforce architecture and solution design experience.
• Enterprise-scale Salesforce discovery and assessment experience.
• Ability to translate business requirements into Salesforce capabilities and solution options.
• Strong understanding of data migration and data integration.
• Experience assessing complex Salesforce environments with significant customization and integration footprints.
• Experience with enterprise application consolidation, platform rationalization, or technology transformation.
• Strong analytical and problem-solving skills.
• Excellent communication and stakeholder-management skills.
• Ability to work with both business and technical stakeholders.
• Experience working in multi-platform environments involving Salesforce, ServiceNow, Atlassian/Jira Service Management, and data migration teams.

Preferred Skills

• Salesforce Certified Administrator
• Platform Developer
• Platform App Builder
• Sales Cloud Consultant
• Service Cloud Consultant
• Application Architect
• System Architect
• Service Cloud
• Salesforce Data Cloud
• ServiceNow
• Atlassian / Jira Service Management
• Salesforce data migration
• M&A integration
• Post-acquisition technology consolidation
• Large-scale operating model and technology transformation

Core Competencies

Salesforce Architecture | Solution Design | Enterprise Salesforce Assessment | Salesforce Discovery | Data Model & Data Analysis | Configuration & Customization | Automation & Workflows | Security & Access Management | Integration Architecture | Data Migration | Platform Rationalization | Enterprise Application Consolidation | Business Process Analysis | Target-State Architecture