
Senior UI/UX Designer
at A fast-growing SaaS commerce company permanent WFH & Office
Sr. UI/UX Designer: Plum
We are looking for an experienced and creative Senior Product Designer to join the Empuls product team!
As the product designer, you will be responsible for delivering the optimal user experience across the Empuls web and mobile apps. This is a high visibility role and has a large contribution to the overall success of the product and customer satisfaction. The role requires deep collaboration with the product, technology, marketing, and sales teams. This role might include some people management responsibilities.
Craft detail of new and existing product features, from understanding the customer pain point to defining wireframes, high definition prototypes and finally collaborating with the technology team to navigate through constraints and build the product.
Partner closely with our Product, Marketing, and Technology teams to understand what users need, want, and love about the product. Use the data to plan and define the optimal user experience.
Create design systems that help with a common design language across the entire product portfolio in a distributed team.
Aid product marketing in telling the product stories in the best way possible to help users in product adoption and onboarding.
Build and implement processes for user testing. Take a data-driven approach to decision-making.
Mentor other designers and drive the vision for the specific domain by partnering with product owners & engineering leads
No of opening 2
Exp Required: 5-10 yrs
NP: Immediate - Within 30 days
CTC: Up to 40 LPA
We are
A fast-growing SaaS commerce company based in Bangalore with offices in Delhi, Mumbai, SF, Dubai, Singapore, and Dublin. We have three products in our portfolio: Plum, Empuls and Compass. works with over 1000 global clients. We help our clients in engaging and motivating their employees, sales teams, channel partners, and consumers for better business results.
Way forward
We look forward to connecting with you. As you may take time to review this opportunity, we will wait for a reasonable time of around 3-5 days before we screen the collected applications and start lining up job discussions with the hiring manager. We assure you that we will attempt to maintain a reasonable timeframe for successfully closing this requirement. The candidates will be kept informed and updated on the feedback and application status.

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Sr. Product Management Specialist
Position Responsibilities :
Who You Are:
- You have a strong understanding of project management methodologies, processes, and best practices.
- You have experience working with project management applications especially those within the Deltek PPM suite.
- You have a strong understanding of critical path scheduling including working with scheduling applications such as Deltek Open Plan, Microsoft Project and Oracle Primavera.
- You have a strong understanding of project risk management including identifying, assessing risks, and implementing risk mitigation plans and have worked with enterprise project risk management applications.
- You have a strong understanding of product management principles, including market research, product strategy, roadmap development, and user-centric design and software development methodologies.
- You have a strategic mindset
- You have excellent problem-solving skills with the ability to think analytically and strategically, to identify and address complex challenges, make data-driven decisions, and propose innovative solutions.
- You collaborate effectively with development teams to drive product development and advocate for a seamless and intuitive user experience, ensuring new features are user-friendly and meet customer needs.
- You have knowledge of data privacy and security regulations and understand data governance frameworks, data quality standards, and security protocols to ensure the protection and integrity of project data, especially within the government contracting space.
- You stay up to date with industry trends, emerging technologies, and best practices in project management to drive product innovation and competitive differentiation.
- You have a thirst for knowledge that will make you successful in learning new concepts and developing expertise in new industries.
- You have strong communication skills and effectively collaborate with leadership, cross-functional teams, stakeholders, and customers including the ability to articulate complex concepts, facilitate discussions, and build consensus among diverse groups.
- You have a proven ability to work cross-team with product owners, scrum masters, designers, and developers
What You'll Do:
- Collaborate with cross-functional teams to create a roadmap that prioritizes user-centric features and enhancements based on market insights and customer feedback.
- Create and own product requirements, establishing a business case for overall need and prioritization
- Define, gain leadership approval, and execute strategy for Deltek PPM software, aligning it with the company's vision and customer needs.
- Conduct market research and competitor analysis to identify industry trends, emerging technologies, and opportunities for product differentiation.
- Work closely with internal teams to conceptualize, develop, and launch features and capabilities within the software that address addresses user-needs and pain points.
- Demonstrate the product/features/functionality to cross functional teams during the development cycle.
- Ensure data privacy and security are maintained by adhering to industry standards and regulations when handling sensitive project data.
- Analyze user feedback, usage metrics, and market trends to identify areas for improvement and optimization.
- Attend daily scrums to support development
- Prioritize bug backlog with key engineering leads
- Actively participate in product launch to gauge user adoption
- Assist our customer care with product questions and escalations
- Assist in reviewing and managing customer ideas
- Deliver presentations at various internal and external events to communicate roadmap and educate stakeholders.
Qualifications :
- 5+ years of demonstrated experience with project management software tools and industry standards, especially within the government contracting space.
- 2+ years of software Product Management or demonstrated understanding of role.
- Strong understanding of project management methodologies and best practices.
- Excellent problem-solving skills and the ability to translate complex concepts into user-friendly solutions.
- Proven ability to understand and apply insights to complex products and use cases.
- Ability to work virtually with international cross-functional teams across time zones.
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- Knowledge of data privacy and security regulations
- Ability to inspire people to do their best work and rally around a shared goal.
- Experience managing complex projects at scale to solve a wide range of business and customer problems.
- Proven track record of balancing multiple priorities while meeting deadlines.
- Demonstrate curiosity, humility, and empathy in all you do.
- A creative self-starter with a bias for action.


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Customer Support at Contlo
Contlo is a pioneering AI native marketing platform that empowers modern, fast-growing businesses to leverage their brand's generative AI Model for end-to-end marketing optimization. Our platform enables businesses to drive customer retention through personalised campaigns and automated customer journeys across various channels, including Email, SMS, WhatsApp, Web push, and Social media.
With Contlo's Brand AI ModelTM, businesses can orchestrate all their brand marketing activities by generating personalised marketing creatives and copies, creating behaviour-based customer segments, and auto-generating customer journeys. As the Brand AI ModelTM is utilized, it continuously learns, improving marketing outcomes and enhancing sales performance.
At Contlo, we are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services.
Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To succeed in this role, you should be an excellent communicator who can earn our clients’ trust. You should also be familiar with help desk software.
Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.
Responsibilities-
- ● Respond to customer queries in a timely and accurate way, via phone, email or chat
- ● Identify customer needs and help customers use specific features
- ● Analyze and report product malfunctions (for example, by testing different scenarios or
- impersonating users)
- ● Update our internal databases with information about technical issues and useful
- discussions with customers
- ● Monitor customer complaints on social media and reach out to provide assistance
- ● Share feature requests and effective workarounds with team members
- ● Inform customers about new features and functionalities
- ● Follow up with customers to ensure their technical issues are resolved
- ● Gather customer feedback and share with our Product, Sales and Marketing teams
- ● Assist in training junior Customer Support Representatives
Requirements and skills-
- ● Experience as a Customer Support Specialist or similar CS roles
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- ● Experience using help desk software and remote support tools
- ● Understanding of how CRM systems work
- ● Excellent communication and problem-solving skills
- ● Multi-tasking abilities
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- ● B.Tech/BCA degree
Their services are available across the globe, with over 65% of their client base being from US, UK, and Canada. The company's primary focus is on Ayurveda and taking the ancient knowledge to anyone who wishes to bring back balance to their health and apply the tools in their everyday life.
- Creating long-form sales page copy about a variety of Ayurvedic products and services for foreign markets (i.e. USA and EU)
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-
Ensuring compliance with law (e.g. copyright and regulatory bodies)
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- 2-8 years of experience in creative copywriting
- Degree in English Literature or relevant field
- Excellent writing skills in English targeted to foreign English-speaking markets
- Good organizational, self- and time-management skills
- Ability to multi-task and follow deadlines
- Willingness to learn skills outside of comfort zone
- Willingness to grow in a fast-paced environment
- Willingness to take up challenges and hard working
- Reliable team player with a sense of ownership
- Attention to detail
- Ability to take initiative
The ideal candidate is comfortable understanding varied processes and requirements and is able to convert them to simple workflows. The candidate is a systems thinker and is able to understand how to build systems and also comfortable looking at data to make decisions and build business cases.
Responsibilities
- Work with key stakeholders to solve for the biggest impediments to scale
- Build a process that is easy to execute and monitor to handle the complexities of product success.
- Lower processing times and drive process excellence by building tools and processes that leverage intelligence and automation
Qualifications
- 4 years or more experience as a product manager or project manager is highly preferred
- Prior experience as a manager for a product is a must.
- Demonstrated ability to think both strategically and tactically, including the ability to formulate data-driven and result-oriented decisions.
- Ability to prioritize in an ambiguous environment.
- Exceptional interpersonal, communication (spoken and written) and influencing skills and an ability to navigate a complex and unstructured cross-functional environment.

Request is to onsite (Belgium)
Education and Technical Expertise:
- Deep knowledge in one or more domains of the study required for the function.
- Capability to write clear and structured technical documents.
- Ability to participate in multi-lingual meetings, very good communication skills, and able to work in a team.
- The capability of working in an international/multicultural environment.
- Ability to apply high quality standard
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- Good experience & knowledge of latest trends in Java, J2EE, Spring framework, Oracle, SQL, HTML, XML, XSD.
- Good knowledge of web services (SOAP, REST).
- Good knowledge of Cloud Technologies and Micro Services is an asset
- Experience with the following tools/ frameworks: Maven, GIT
- Experience in PKI is an asset
- The methodology is Agile
- Reporting tools are JIRA and Confluence
- Provision of expert advice and assistance, technology watch, architectural considerations, applicable standards, solution patterns, and best practices in Angular,
- J2EE, Web services, and SSL/TLS technologies
- Providing solution options
- Development of applications (full stack) using the technologies/tools mentioned in the specific expertise
- Review of Information Systems Infrastructure Architectures
- Performing PoC in the requested technologies
- Participation in user, service, and project meetings
- Create / update documentation as part of knowledge management
- Strive for innovation and open to new trends

