Senior UI/UX Designer

Having experience in Informatica & SQL, Data Migration, Data Load & Management

Having hands on experience on SQL queries.

Having good knowledge and working experience in Informatica ETL tool right from developing ETL to scheduling/ Monitoring it.

Having experience in writing/ debugging complex SQL queries/ stored procedures.

Ability to build, test, and maintain ETL 

Knowledge and Experience in GIT version control application.

Good to have knowledge on PostgreSQL and Amazon S3.

Create, modify, document, and enhance data specifications including identifying and mapping data elements from source systems into the dimensional data warehouse and operational system; Validate that the operational system and data warehouse meets specified requirements.
Analyze and QA data from different sources and ensure that it is properly loaded into our systems
Investigate data quality issues and implement appropriate solutions

Ability to manage tasks and coordinates with other team members and supervisor to meet such timelines and actively contributes to project status reporting processes to identify and mitigate risks.

Requirement gathering – frequent interaction with the Data & Technical Managers, Database administrators, Application Users – all belonging to different departments and divisions of to ensure smooth implementation and running of the application
Knowledge of health system functions, terminology and standard coding systems preferred.
 

Qualifications

Bachelor's degree in computer science engineering, mathematics, statistics, science, information technology, Business Administration required Or Master Degree in computer science, computer application or Business Administration preferred

Min 3 years of extensive experience in Informatica ETL design & development, Data Migration, Data Load & Management, SQL Queries, T-SQL programming & testing

Additional information

Good written and verbal communication skills

Good client interaction experience

Good team player

Total Exp – 5 years out of which min 3 years should be relevant.

Main Responsibilities:

• Logging all relevant incident/service request details, allocating categorization and prioritization codes.

• Providing first-line investigation and diagnosis using approved tools, systems and procedures.

• Resolving/fulfilling incidents/service requests that are in scope.

• Technical Escalations - escalating incidents/service requests that cannot be resolved/fulfilled within agreed timescales or are out of Service Desk/1st Line scope, to the next level technical team which may include 3rd Parties or other non-Assurance functions.

• Engaging and arranging external technical and non-technical support where hands and eyes support are required on-site.

• Following-up with external technical and non-technical support organizations including 3rd parties until incident/request resolution/fulfilment.

• Managerial Escalations – escalating incidents/service requests that are at risk of failing or have failed agreed SLAs/OLAs, or that are out of scope, which may include 3rd Parties or internal roles (e.g. Service Manager, Account Manager).

• Keeping customers informed of progress.

• Owning incidents/requests from ticket creation to resolution/fulfilment/closure.

• Closing all resolved/fulfilled incidents/requests and other queries. • Communication with customers – keeping them informed of incident/request progress, notifying them of impending changes or agreed outages, etc.

• Ensure the Configuration Management System (CMS) is maintained/updated.

• Maintain an exceptional level of customer service during any engagements with Customers/3rd Parties/Internal Teams.

• Ensure communication at all times is clear, concise, meaningful, professional and efficient.

• Provide feedback to appropriate Line Manager on how the Service Desk (Tier 1 and Escalation Management) and supporting functions can improve.

• Identify need for Problem Management for reoccurring Incidents/Events.

• Understanding of and familiarity with Customers’ services and solutions.

• Compliance with Service Operations processes (Event Management, Incident Management, Request Fulfilment, Change Management, and Problem Management) and associated metrics (SLAs/OLAs/KPIs/other metrics).

• Actively participate as required in meetings (customer, 3rd party, internal).

• Conducting customer satisfaction call backs/surveys as agreed. • Coach/guide Junior staff and new starters.

• Act as delegate for Senior staff.

• Act as technical escalation gate for Junior staff. • Higher First Line Fix/Right First Time than Junior staff. 

Experience

• 12+ x months experience in Customer Service/Contact Centre/Help Desk/Service Desk role (must).

• 12+ x months in a process driven organization (must).

• Experience working in a multi-cultural/international environment (desirable).

• Experience in fault diagnosis/troubleshooting and fulfilling requests (must).

Experience: 3-5 Years Experience

Skills:

Javascript, Node JS, HTML, CSS, Advanced JS

 Location : Ahmedabad 

1. 3-5 years of experience in UI development on Angular.
2. Hands-on experience of HTML 5, CSS, JavaScript, and Typescript.
3. Hands-on experience in Angular 10 or above version.
4. Strong knowledge of REST API.
5. Solid understanding of Object-Oriented programming and a Java background.
6. Ability to work independently and should have an excellent interpersonal and communication skills.
7. Should have strong Angular JS knowledge.
8. Experience in backend testing framework.
9. Good communication skill & ability to work with multiple stakeholders.
10. Node and MongoDB Experience will be an add on

Soft Skills:
1. Excellent organizational and troubleshooting skills with attention to detail to consistency minimize errors.
2. Professional, reliable, and possessing a strong work ethics.
3. Excellent communication skills.

Skills & Responsibilities

-          Remotely manage host of daily order pick-up schedules, ensuring 100% on-time delivery

-          Own a robust real-time connect over information and documents with our service partner for smooth flow of daily collections and process adherence

-          Ensure top customer experience; attend to and manage escalations, ensure proper RCA and corrective action in place

-          Own and drive key metrics of product rating, on-time delivery and customer contact ratio; analyse and present weekly and monthly trends in operation forum

-          Oversee monthly reconciliation of service data with vendor, and ensure internal & external reporting are finished on time

-          Present insights and propose new ideas on business progress based on ops metrics, and industry trends

-          Diligent real-time follow ups on sample collections and quick thinking on the feet to effectively handle customer ticket resolutions will be 2 critical expectations

-          Relevant work-experience in sample collection monitoring, lab/order handling will be helpful

Requirements and Qualifications

• Bachelor’s or master degree in engineering
• 4+ years of work experience.
• Proficient understanding of HTML, CSS, and Javascript
• Proficient understanding of ReactJs or similar library
• Good understanding of responsive web development
• Good understanding of SEO and analytics
• Ability to break the business problem into smaller features
• Ability to access the technical feasibility of UI/UX designs
• Build reusable code and libraries for future use
• Optimize application for maximum speed and scalability
• Proficient understanding of cross-browser compatibility