Business Analyst

Rite KnowledgeLabs is looking for a Content Writer with 0-2 years of experience.

Experience: 0-2 years

Location: Chandivali, Mumbai

Mode: 5 Days WFO

Job Description

Roles & Responsibilities

As a Content Writer – Social Media & Digital, you will:

• Craft compelling content – Write crisp, engaging, and professional business content for LinkedIn, blogs, and marketing materials.
• Bring fresh ideas to the table – We love creative minds! Share new content concepts to captivate audiences.
• Learn & grow – Track social media metrics, analyse performance, and improve your content game.
• Team up with designers – Work closely with the creative team to ensure your words are visually stunning.
• Stay on top of trends – Keep up with what’s buzzing in the B2B world to make content that stands out.

What’s in it for you?

A creative, non-political, friendly yet fast-paced environment where your words shape corporate stories. Plus, a solid career growth path and exposure to top MNC & local clients. And yes, a 5-day work week! If you’re ready to write your way into the business world, apply now!

Qualification:

• Graduates or Post-graduates in English, Business Journalism, Business Communication, Marketing Communications, Economics, or related fields.
• Freshers with good writing skills and a portfolio of digital and social media content are welcome to apply.

Job Description :

Position : Flutter Developer

Location : Gurugram, India (Immediate Joining)

Working Days : 5 Days WFO

Key Responsibilities :

- Design and build advanced mobile apps for Android & iOS using Flutter.

- Collaborate with UI/UX designers to create intuitive user interfaces.

- Integrate REST APIs and third-party services into apps.

- Write clean, maintainable code and perform tests for robustness.

- Ensure high performance and responsiveness in all apps.

Requirements :

- 3+ Years of experience in Flutter app development.

- Proficient in Dart with strong object-oriented programming skills.

- Experience with Android/iOS mobile development (native or cross-platform).

- Familiarity with Firebase, RESTful APIs, and version control tools (Git).

- Understanding of mobile UI/UX principles.

- Experience with state management (Bloc, Provider, GetX) and Agile methodologies.

Role: QA LEAD

Experience: 8 – 9 years

Responsibilities:

• Manual and Automation testing,
• ETL Testing, Basic SQL queries, API testing using Postman, Selenium-Java/Python, Develop Automation Framework experience from scratch
• At least 2 -3 years of Automation testing experience on Selenium or Cypress hands on experience in any Low-code Test Automation tool
• Manufacturing domain knowledge, Product testing, Agile/Scrum, Azure/JIRA, Katalon Studio (or any record and playback testing tool)
• GitHub,hands-on, Docker hands on experience
• Lead QA team and work as an individual contributor
• Reporting to QA Manager/Release Manager
• Team Management, Provide Trainings to team, Functional KT
• Test Plan, Test Scenarios, Test Case draft, Review
• Send Weekly QA Status report to stakeholders
• Send QA summary report on every release
• Prepare UAT Release notes
• UAT testing, Bug Triage, Regression testing
• Good in Test Effort Estimation
• Self-Driven
• Excellent communication and critical thinking skills.
• Expert in Agile Project Methodology using Azure DevOps board for bug management applied to product/project development.

About the role:

1. Around 8-9 years of experience in QA testing that includes around 2 years as a QA Lead and extensively involved in Test Planning Creation, developing & executing test cases, reviewing and monitoring progress, planning & managing dependencies, risks and resources, schedules, estimates, test reports in Telecom domains.
2. Experience with functional and automated testing on web application
3. Good understanding of Software Development Life Cycle (SDLC) and all stages of QA and Defect Life Cycles
4. Experience with Agile software development (Scrum)
5. API testing
6. Experience in both manual and automation testing with Selenium (Java/Python)
7. Strong experience with executing stored procedures for ETL and SQL queries to perform the Database testing.
8. Experience working on Reports data validation.
9. Experience in developing test plans, test cases, defect logging.
10. Actively involved in GUI, Functional, Integration, System, Regression, E2E testing, Post Validation Test, User acceptance, and Database testing
11. Familiarity of Quality Assurance standards, processes methodologies and strategies
12. Strong in analysing business requirements and specifications and development of test plans, test scripts, test cases and executing them
13. Experience in leading a testing team, assigning, and tracking tasks provided to team members
14. Self - motivated, team-oriented individual with strong problem-solving abilities
15. Good to have – Experience in testing AI based web application
16. Work with Release Manager to make sure Release process is followed in all the phases of SDLC and defined checkpoints, entry and exit criteria are met

About us :

Infosec Ventures incubates and scales cyber security innovators that solve for inefficiencies in cyber security, solve big problems and deliver exceptionally high return on investment for customers. We are on a mission to make the world cyber safe, by protecting systems and the 'human operating system'. Some notable current ventures include humanfirewall.io, emailauth.io, bugsbounty.com, securityrating.com among others. An idea is worth one dollar, it's the execution that adds the zeros at the end of it, to make it a billion dollars!

Job Description :

If you are a software developer, and have hands-on experience with

- Laravel and/or NodeJS

- Angular JS, VUE JS

- Mongo, MySQL

- You have built SaaS products

Roles :

- The person is responsible coding, designing and modifying web applications, from layout to -function and according to a product's specifications.

- Strive to create visually appealing applications that feature user-friendly design and clear navigation.

- Deep expertise and hands on experience with Web Applications and programming languages such as Laravel framework, Laravel 5 Framework, PHP 7, MySQL, HTML, CSS, JavaScript,

- JQuery, Angular JS, Node JS and REST APIs.

This person MUST have:

• BE Computer Science, MCA or equivalent
• Cloud app development experience
• Strong Django and ReactJS experience
• Advanced knowledge of Python and relational databases
• Understanding of APIs, pagination, searching, sorting 
• Experience with building, modifying and extending API endpoints (REST or

GraphQL) for data retrieval and persistence.

• Creating high performance UI etc.
• Experience with SQL and NOSQL databases

• Experience with the full software development life cycle, including requirements

collection, design, implementation, testing, and operational support.

• Experience with scrum or other agile software development methodology.
• Excellent verbal and written communication, teamwork, decision making and

influencing skills.

Experience:

• Min 3 year experience
• Not more than 15 year experience.
• Startup experience is a must. 

Location

• Remotely, anywhere in India

Timings:

• 40 hours a week but with 4 hours a day overlapping with client timezone.  Typically clients are in California PST Timezone.

Position:

• Full time/Direct
• We have great benefits such as PF, medical insurance, 12 annual company holidays, 12 PTO leaves per year, annual increments, Diwali bonus, spot bonuses and other incentives etc.
• We dont believe in locking in people with large notice periods.  You will stay here because you love the company.  We have only a 15 days notice period.

Please find the JD Below:

Job title- ATL/Technical Lead

Experience

1. Must have experience
   1. Extensive product development experience
   2. 5-10 years experience in back end Java Development
   3. Possess advanced knowledge of object-oriented design and development (OOA/OOD). 
   4. Team task assignment, mentoring and helping resolve issues 
   5. Self-starter, ability to work with minimal supervision.
   6. Skilled at working collaboratively in a team-oriented environment. 
   7. Excellent problem-solving skills. Curious and adept at researching project-related issues and challenges.
   8. Excellent debugging skills

1. Good to have
   1. Experience in SOA and microservice deployment model.
   2. GWT development experience
   3. Experience of working in an Agile development model
   4. Mixed experience in different type of organizations - product start up and large enterprises

Other Skills

1. Strong Analytical skills
2. Acumen for understanding customer's business goals
3. Process oriented- Following current processes and partner in process improvement.
4. Data oriented- Using data and knowledge base for solving current problem at hand and creating software knowledge base for future use.
5. Ability to juggle multiple development and design tasks simultaneously.

Roles and Responsibilities

As an Escalation Associate, you will be at the front of handling and resolving customer complaints and Grievances from various touchpoints (Not Limited to Complaints, Social Media Escalations, Consumer Forum complaints, etc.). You will work with other departments and ensure closure and recovering a customer’s experience.

• Tracking all Customer complaints/escalations in real-time.
• Acknowledge all customer complaints, connect with customers (Over emails as well as on calls), understand the problem clearly, and assure a timely resolution.
• Coordinate and follow up internally for an end-to-end closure on each complaint handled.
• Proactively escalate cases that are about to breach standard TAT.
• Work on RCAs (Root Cause Analysis), of complaints, handled, to facilitate process improvement internally.
• Liaison with team members and team leads on a regular basis.
• Publish MIS on Escalation Cases and follow up steps to be shared with Team Leaders for Agent coaching and improvement.
• Adhere to compliance policies.

Required Skills & Experience

• A strong Customer-centric approach.
• Can work under pressure and handle difficult conversations.
• Can understand problems clearly.
• Ownership and solution-oriented approaches should understand and deliver end-to-end resolutions.
• A team player can coordinate and liaise with internal and other departments seamlessly.
• Fluent in written and conversational English. Regional Language Hindi, Kannada, Tamil, Telugu is a strong plus.
• Academic Qualifications- Bachelor’s Degree preferred or equivalent experience considered.
• 1 -2-year experience in customer service (or related fields), fresher’s can be considered who matches above criteria.

Preferred Skills

• Background in customer service, escalations/complaints handling, social media handling.
• Experience in email handling, inbound calls.