Business Analyst

Job Title: Sales & Customer Support Executive (Voice Process)

Company Brand Name: BikeFixup

Location: Faridabad

Work Mode: Work from Office

Working Days: 6 Days a Week (Rotational Off)*

Key Responsibilities:

Sales Responsibilities:

Achieve monthly sales targets for memberships.

Conduct outbound and inbound calls to pitch plans and convert inquiries into sales.

Provide detailed product knowledge and promote BikeFixup’s services effectively.

Maintain and update lead databases, ensuring timely follow-ups.

Prepare daily/weekly sales reports and analyze customer feedback.

Collaborate with the operations team for seamless service delivery.

Customer Service & Support Responsibilities:

Handle customer inquiries and resolve issues promptly with a professional attitude.

Ensure customer satisfaction by providing clear, accurate, and empathetic communication.

Assist customers in booking services and guide them through the process.

Address complaints or concerns and escalate unresolved issues to the appropriate team.

Follow up with customers post-service to ensure a high level of satisfaction and identify areas for improvement.

Qualifications & Skills:

Education: Minimum graduates preferred.

Experience: Minimum 1 year in sales or customer service roles with excellent communication skills.

Skills:

Strong communication skills in Hindi & English.

Persuasive abilities and a target-driven mindset.

Empathy and problem-solving skills for customer support.

Basic computer knowledge for lead tracking and reporting.

Benefits:

Fixed salary + performance-based incentives.

Training and growth opportunities in a premium two-wheeler service brand.

Opportunity to build a rewarding career in a fast-growing industry.

Responsibilities

Lead and manage a talented Engineering Team of 8+ members. Provide technical guidance and mentorship to team members and assist them in their career progression.

Set OKRs, progress checks and do performance evaluations. Manage the development pipeline to deliver features on schedule while maintaining high bar for quality.

Closely Interact with other functions such as PM, Design, UI/UX, Art, QA, and deliver planned features.

Perform Design reviews, Code reviews Create a solid Tech backlog that involves modernizing tech stack, set goals for performance improvements.

Establish Best Process and Development Practices and drive the centre of excellence for the teams. Updates with new technology trends and constantly evolve Facilitate and create problem-solving culture in the team.

Be obsessed about players and giving the best experience to our players.

Requirements

Master's or Bachelor's Degree in Computer Science, Engineering or equivalent.

Should have 8+ years of professional experience in mobile, development using C++, C#, PYTHON, GO Lang, Javascript.

Should have 2+ years of experience in managing teams, including hiring, mentoring and building strong teams.

Shown ability to motivate teams and operate effectively in a fast-paced, high-energy environment.

Exposure to using Agile and Scrum methodologies. Good communication skills, interpersonal skills with experience in building strong internal relationships.

Good Analytical, Problem-solving and Debugging skills.

Hands-on experience in Designing, Coding and release management. Desired Skills and Experience NET,C++,Golang,Java,JavaScript,Python,Quality Assurance,C#

Job Title: CAD Technician (Electrical)

Experience: 3-6 years

Salary: 12-15 LPA

Location: Bangalore (BTM 1st Stage)

Working Days: Monday to Friday

No. of Positions: 2

Role Summary

The CAD Technician will support engineering and design teams by producing high-quality technical drawings for various projects within the HV/EHV electricity grid. This role involves creating, reviewing, and revising detailed designs using CAD software to ensure accuracy, compliance with industry standards, and alignment with project specifications.

Responsibilities include preparing detailed schematics, panel views, layout drawings, maintaining and updating drawing records, and collaborating with engineers to ensure designs meet technical and functional requirements. The role requires excellent attention to detail, effective communication with internal teams and external stakeholders, and the ability to manage deadlines in a fast-paced environment.

Desired Experience:

• Hands-on experience with specific focus in HV/EHV substations and powerplants.
• Knowledge of design tools like AutoCAD for SLD’s, electrical schematics, cable schedules, wiring diagrams, layouts, earthing system etc..
• Has experience of control and protection equipment such as protection relays, BCU(Bay Control Unit), trip relays, AVR etc.
• Familiarity with relevant drawing standards such as IEC61082-1 and IEC60617.
• Knowledge of IEC61850 protocol for substation control & protection system.
• Familiarity with factory and site acceptance tests from design to approval phase.

Key Responsibilities:

• Produce accurate technical drawings and cable lists for HV/EHV substations, power plants,and other related projects..
• Develop and modify detailed engineering drawings, including layout plans, equipment layouts,cable routing, earthing designs.
• Support engineers by preparing detailed schematics, wiring diagrams, single-line diagrams,cable lists and panel views in compliance with industry standards.
• Collaborate with engineering teams to ensure that all designs meet technical specifications and project requirements.
• Conduct site visits and surveys to collect data and verify existing drawings, ensuring accurate representation of field conditions.
• Organize and maintain drawing records in document management systems, ensuring easy access and proper version control.
• Prepare bill of quantities (BOQ) based on engineering drawings.
• Coordinate with external vendors and manufacturers to ensure compatibility of design components with project specifications.
• Provide technical assistance to project and site teams during installation, testing, and commissioning phases.
• Stay updated on advancements in CAD tools, drafting techniques, and engineering design standards.
• Promote teamwork and collaboration, contributing to the overall success of the project by delivering high-quality design outputs on time.
• Promote and enforces safe working environment by enforcing and supporting adequate HSE measures in all activities undertaken by himself & the team, follows ethics and compliances as per company guidelines.

Client Introduction:

We are a global knowledge enterprise driving energy and water industry transformation through innovative solutions. With a strong focus on sustainability, digitalization, and smart infrastructure, we collaborate with utilities, governments, and large enterprises to optimize performance and build a future-ready power network.

Employees: 1000+

Countries: 10

Role - .NET  Developer

Experience - 2+ Years

Location - Ahmedabad
Skills required-.Net core, very proficient in SQL

• Bachelor's degree in Computer Science or a related field
• Minimum 2+ years of experience in software development using the .NET framework (Max upto 5 years)
• Strong understanding of C#, ASP.NET, and the .NET Core
• Experience with web development technologies such as HTML, CSS, and JavaScript
• Experience with database technologies such as SQL Server
• Strong problem-solving and analytical skills
• Excellent verbal and written communication skills
• Proven ability to work independently and in a team environment
• Keywords: .NET, C#, ASP.NET, .NET Core, software development, web development, HTML, CSS, JavaScript, SQL Server, problem-solving, analytical, communication, team player

JOB DESCRIPTION: The Fraud Lead will manage the gameplay fraud for all poker products and work closely with the payments team to create smooth players and gameplay investigations with the outcome being a low level of fraud across the business. You will liaise directly with network partners via multiple communication channels, to assist with fraud issues via providing fast, accurate and thorough responses to numerous contacts per shift. You will be responsible for building and maintaining Gaming Integrity controls related to issues such as collusion, bots/live assistance use, money dumping and more.

Your key job responsibilities as the Fraud Lead in Pocket52 will include:

• Day to day gameplay fraud analysis to identify and prevent fraud in poker
• Ensuring that all team members follow the fraud procedures
• Constant assessment of the fraud process and constant improvement to the processes
• The role involves utilizing a number of detection and investigation techniques in-order to identify high risk accounts, unusual activity, investigates and subsequently close suspicious accounts. 
• You will be proactively investigating and reviewing the player pool for suspicious activity and building cases that result in removing any players who are a threat to the integrity of the games on the Pocket network
• Review customer transactions and gameplay to prevent fraudulent actions.
• Discover new techniques in fraud prevention and customer service using various software and applications
• Monitoring for poker rooms
• Working with the product managers and marketing team to ensure promotions cannot be abused by players

To apply for the Fraud Lead in Pocket52 you will need:

• 3+ years previous experience in managing fraud for online games
• Experience playing online poker and knowledge of the online poker games products, promotion types and customers
• Knowledge of all fraud tools and ability to access products for purpose
• Ability to query and analyse behavioural data in order to identify patterns of fraud
• Ability to manage a heavy workload, prioritising and managing the pressure that comes with managing a critical product vertical
• Technically aware, comfortable working with multiple IT systems, databases and programs
• Solid understanding of game theory optimal (GTO) poker solutions
• Conduct OSINT checks in poker fraud investigations.

• Use data to develop machine learning models that optimize decision making in Credit Risk, Fraud, Marketing, and Operations
• Implement data pipelines, new features, and algorithms that are critical to our production models
• Create scalable strategies to deploy and execute your models
• Write well designed, testable, efficient code
• Identify valuable data sources and automate collection processes.
• Undertake to preprocess of structured and unstructured data.
• Analyze large amounts of information to discover trends and patterns.

Requirements:

• 2+ years of experience in applied data science or engineering with a focus on machine learning
• Python expertise with good knowledge of machine learning libraries, tools, techniques, and frameworks (e.g. pandas, sklearn, xgboost, lightgbm, logistic regression, random forest classifier, gradient boosting regressor, etc)
• strong quantitative and programming skills with a product-driven sensibility

• 5+ years hands-on experience with designing, deploying and managing core AWS services and infrastructure
• Proficiency in scripting using Bash, Python, Ruby, Groovy, or similar languages 
• Experience in source control management, specifically with Git
• Hands-on experience in Unix/Linux and bash scripting
• Experience building, managing Helm-based build and release CI-CD pipelines for Kubernetes platforms (EKS, Openshift, GKE) 
• Strong experience with orchestration and config management tools such as Terraform, Ansible or Cloudformation  
• Ability to debug, analyze issues leveraging tools like App Dynamics, New Relic and Sumologic 
• Knowledge of Agile Methodologies and principles 
• Good writing and documentation skills
• Strong collaborator with the ability to work well with core teammates and our colleagues across STS

Job Description:

We are looking for Quality Analysts responsible for ensuring the quality of our products. Your primary responsibility will be to understand the product scope, prepare test cases, and execute test cases and to coordinate with the rest of the team working on different layers of the infrastructure. Thus, a commitment to collaborative problem solving, sophisticated user experience and product quality is essential.

 Skills Required:

• Should possess excellent knowledge about software testing
• If candidate has done any testing certification or any relevant experience, will be preferred
• Analyzing the requirements from clients
• Should have very good written and verbal communication skills
• Arranging Test Environment to execute the test cases
• Hands on experience to write test plans and test cases.
• Defect Tracking
• Should have keen eye for detail and can create clear, concise detail-oriented test plans/cases

If you are looking forward for this opportunity, kindly apply with us with below asked details:

Total Experience:

CTC:

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