Senior Data Scientist

RenTrip is a dynamic car rental company revolutionizing the way people explore India. We provide seamless, customer-centric car rental services for travelers seeking unforgettable road trip experiences across the country.

Job Description: We are seeking a motivated and results-driven Sales Executive to join our growing team. The ideal candidate will be responsible for driving sales growth, building strong client relationships, and representing RenTrip's brand values.

Key Responsibilities

Requirements:

1. Bachelor's degree in Business, Marketing, or related field
2. 1-2 years of sales experience, preferably in the travel or automotive industry
3. Excellent communication skills in English and Hindi; additional Indian languages are a plus
4. Proficiency in CRM software and MS Office suite
5. Strong phone presence and ability to handle high call volumes

Desired Qualities:

1. Self-motivated and results-oriented
2. Excellent time management and organizational skills
3. Ability to work in a fast-paced environment and meet daily targets
4. Customer-focused with a passion for providing exceptional service
5. Quick learner with a desire for continuous improvement

About Us

Observe.AI is the fastest way to boost contact center performance with live conversation intelligence. Built on the most accurate AI engine in the industry, Observe.AI uncovers insights from 100% of customer interactions and maximizes frontline team performance through coaching and end-to-end workflow automation. With Observe.AI, companies can act faster with real-time insights and guidance to improve performance, from more sales to higher retention.

Observe.AI is trusted by hundreds of customers and partners, including Pearson, Accolade, Group 1 Automotive, Southeast Trans, and Public Storage. Our recent $125 million Series C led by Softbank Vision Fund 2 with participation from Zoom Video Communications, Inc., brings our total funding to date to $213M, with investments from Menlo Ventures, Next47, NGP Capital, Emergent Ventures, Scale Ventures, Nexus Ventures, and Y-Combinator. For more information, visit www.observe.ai.

The Opportunity

If you are a talented and driven person with experience in the domain of Natural Language Processing/ Spoken Language Understanding and want to join a high-impact team at the core of Observe.AI's mission, then this role is for you! 

This is a highly challenging role that exposes one to state-of-the-art Machine Learning and Deep Learning algorithms in the domain of NLP and to the challenges of building a world-class ML platform in production. You will contribute to building industry-leading AI-powered products for Observe.AI leveraging the latest technologies in NLP and architecting/ implementing high throughput/ low latency/ scalable ML systems.

If you are excited about building and owning cutting-edge ML-powered product capabilities, and working on both algorithms as well as platforms, you’ll love the job!

What you will get to do:

• Design & develop state-of-the-art AI capabilities end-to-end from conception to production for Observe.AI’s product offerings, in a fast-paced startup environment.
• Work with cutting-edge tools and technologies in Machine Learning, Deep Learning & Natural Language Processing, including Large Language Models and related emerging technologies.
• Contribute to both ML modeling as well as building/ maintaining production systems that power AI capabilities on the product.
• Optimize ML models and processing pipelines for performance, cost-effectiveness, and scale
• Work with a world-class ML team in building exciting stuff, mentor juniors, and influence peers/ stakeholders.
• Collaborate cross-team with engineers, product managers, customer-facing teams, and customers to understand pain points and business opportunities to build the right solution for the right problem.
• Keep up-to-date with the latest ML/ DL/ NLP literature and influence the technological evolution of the Observe.AI NLP platform.
• Contribute to the community through tech blogs and publishing papers in ML/ NLP conferences like EMNLP, ACL, etc.

What we are looking for:

• Bachelor’s or Master’s degree in Computer Science or related disciplines from a top-tier institution with exposure to ML/ DL/ NLP.
• 5+ years of industry experience in building large-scale NLP systems.
• Strong understanding of the fundamentals of ML and NLP, and practical aspects of building ML systems in production; backed by extensive hands-on experience in building/ scaling customer-facing ML/ NLP applications.
• Good understanding of recent trends in NLP around transformers, language models, text classification, generative approaches for NLP, prompting techniques, question answering, information retrieval, etc.
• Excellent implementation skills in Python and Machine Learning Frameworks such as Pytorch, Tensorflow, HuggingFace, etc., and deploying/ maintaining machine learning models in production.
• Ability to provide thought leadership in one or more technical areas of interest to Observe.AI, and influence product development 
• Excellent communication, collaboration skills, and presentation skills.
• Experience with Spoken Language Understanding is a plus
• Published papers in top NLP conferences or workshops are a plus
• Relevant open-source contributions are a plus

About the ML Team

We are a strong 30+ member Machine Learning team with a focus on Speech and NLP. Our mission is to deliver the best of AI capabilities to revolutionize the world of Contact Centers through Observe.AI’s product offerings. We push the boundaries of Spoken Language Understanding to develop ML capabilities that power innovative product features for our customers, and our ML platform processes millions of contact center interactions per day. That said, we are a bunch of super fun folks to hang out with beyond work as well :-)

Compensation, Benefits and Perks

Excellent medical insurance options and free online doctor consultations

Yearly privilege and sick leaves as per Karnataka S&E Act

Generous holidays (National and Festive) recognition and parental leave policies

Learning & Development fund to support your continuous learning journey and professional development

Fun events to build culture across the organization

Flexible benefit plans for tax exemptions (i.e. Meal card, PF, etc.)

Our Commitment to Inclusion and Belonging

Observe.AI is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Observe AI does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Observe.AI also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.

We welcome all people. We celebrate diversity of all kinds and are committed to creating an inclusive culture built on a foundation of respect for all individuals. We seek to hire, develop, and retain talented people from all backgrounds. Individuals from non-traditional backgrounds, historically marginalized or underrepresented groups are strongly encouraged to apply.

If you are ambitious, make an impact wherever you go, and you're ready to shape the future of Observe.AI, we encourage you to apply. For more information, visit www.observe.ai.

We are seeking a highly motivated Software Development Engineer with expertise in building scalable, extensible and user-friendly web applications. You will work with a fast paced Product Engineering team to build efficient and reusable web applications for mobile and fixed devices. 

What you’ll do:

• Architect, Design, Code reviews and build scalable applications.
• You will be engaged in identifying and addressing performance bottlenecks, and collaborate with other team members to innovate current/new products. 
• Identify, communicate and implement best practices for application engineering. 
• Ensure high scalability and performance

• You will advocate for good, clean, well-documented and performing code; define and follow standards and best practices for front-end development.

We’d love for you to have:

• Experience: 1-3 yrs recent experience of working in a scalable web product firm
• Education: B.Tech/M.Tech  in Computer Science from Top ranked colleges in India
• Excellent software development skills in developing web applications over client-side frameworks - Backbone, React (preferred) and/or angular frameworks (preferred); and server-side frameworks like node.js
• Excellent programming skills in object-oriented, modularised JavaScript, Typescript (preferred)
• Strong knowledge and working experience in server-side Event-driven programming using Node.js
• Excellent programming skills in Javascript,  jQuery, AJAX, YUI.
• Passion for writing optimized code using JS best practices  and design patterns
• Experience with JS or Java-based Unit/Integration Testing using Selenium, Appium, Selendroid
• Hands-on experience in building scalable web applications
• Excellent problem solving and debugging skills
• Good Knowledge of version control - GIT (preferred)
• Experience with the full software development lifecycle, design, develop, debug, document, and deliver (especially in a multiple site organization)
• Strong verbal and written communication skills
• Ability to deliver great results in an agile development
• Good to have: Working knowledge of web standards (i.e., REST) and OOPS
• Good to have: Experience in Data Structures, Algorithms and their optimization

Even if you don’t meet all of these qualifications above, we’d still love to hear from you. Tell us about your unique qualifications in your cover letter.

CaaStle is committed to equality of opportunity in employment. It has been and will continue to be the policy of CaaStle to provide full and equal employment opportunities to all employees and candidates for employment without regard to race, color, religion, national or ethnic origin, veteran status, age, sexual orientation, gender identity, or physical or mental disability. This policy applies to all terms, conditions and privileges of employment, such as those pertaining to training, transfer, promotion, compensation and recreational programs.

Job Summary:

We want a techie at heart. Someone who is happy and curious to work on all aspects of software development.

Reporting directly to the CTO, you will be responsible for feature design, development, and continuously optimizing our tech stack.

• We are looking for an experienced software engineer with at least 5 years of experience in a startup or product environment. Ideally you have been involved in all aspects of software development from requirements gathering to design, development, deployment and post-release support. We are looking for all-round technical maturity. Our tech stack is Angular, Spring boot and Django/Python.

Key Skills

Java

SpringBoot

PostgreSQL/MySQL

Git

AWS

REST api design

Experience integrating with external APIs

Good applied understanding of Object Oriented Programming

Good database modeling and SQL knowledge.

/React is a big plus.

Responsibilities and Duties

Build out features across the stack : backend, API design and integration, database optimization , microservices, plugins, queues etc

Fix bugs and write automated tests

Maintain and upgrade our Tech Stack

Translate requirements to design and write/present articulate software design.

• Elicits, analyzes, specifies, and validates the business needs of stakeholders, be they customers or end-users.

• Proven experience with writing business documents such as proposals, Statement of work, and technical requirements analysis, elicitation, modeling, verification, and methodology development
• Demonstrated project management skills and project management software skills, including planning, organizing, and managing resources

• Collaborates with the client, Tech Head(s), and Dev Team to determine project scope, vision, challenges, risks, and assumptions
• Clearly identify and periodically document project stakeholders and establish customer groups, as well as their characteristics.
• Conducts interviews to gather customer requirements via workshops, questionnaires, surveys, site visits, workflow storyboards, use cases, scenarios, and other methods.
• Identifies and establishes scope and parameters of requirements analysis on a project-by-project basis to define project impact, outcome criteria, and metrics.
• Works with stakeholders and the project teams to prioritize collected requirements using Agile methodologies.
• Researches, reviews, and analyzes the effectiveness and efficiency of existing requirements-gathering processes and develop strategies for enhancing or further leveraging these processes.
• Analyzes and verifies requirements for completeness, consistency, comprehensibility, feasibility, and conformity to standards.
• Translates conceptual customer requirements into functional requirements in a clear manner that is comprehensible to developers/project team.
• Creates process models, specifications, diagrams, and charts to provide direction to developers and/or the project team.
• Develops and conducts peer reviews of the business requirements to ensure that requirement specifications are accurately interpreted.
• Assists with the interpretation of customer requirements into feasible options, and communicating these back to the business stakeholders.
• Manages and tracks the status of requirements throughout the project lifecycle; enforce and redefine as necessary.
• Communicates changes, enhancements, and modifications of business requirements — verbally or through written documentation — to project managers, sponsors, and other stakeholders so that issues and solutions are understood.
• Getting project sign off from stakeholders upon completion of a phase/project

• Ensure adherence towards PMO and CMMI processes
• Helps PMO in process enhancement, roll-out, tracking, and reporting
• Demonstrated project management skills and project management software skills, including planning, organizing, and managing resources

• Provides guidance and/or instruction to junior staff members.