Customer Support executive

What we offer: 

• A multi-disciplinary role with tremendous opportunity to learn and grow in an early-stage startup.
• An open work culture - We are committed to diversity, inclusion, and equal opportunity. 
• Flexible working hours and leave policy.

Description:

As the Operations Manager, you will analyse the current state operations, propose workflows and tools that drive improvements to the app or for addressing country-specific needs. Identify and execute on opportunities, to streamline workflows and increase collaboration and productivity across the team. You will proactively track risks/issues with development, ensure business requirements are met, and advocate for future enhancements. Support the leadership team in implementing new ideas effectively within the Uable culture and manage change to maximise adoption of new tools or processes. Define operational metrics and develop reporting tools as needed, for leadership to understand business performance.

Your role/responsibilities:

• Understand the operational framework and work on efficient delivery mechanisms for customer support, Event management & programme management
• Build effective processes to handle escalations ensuring a high level of customer satisfaction.
• Work closely with learning design, product, growth, analytics teams to manage/execute the right processes.
• Ability to partner with global cross-functional business partners, engineering teams, and senior management, to identify and define short-term and long-term solutions to operational challenges.
• Leadership experience in process improvement and programme management experience in startups is a plus
• Coordinating cross function for implementing and execution of events, managing communication, managing event feedback surveys, handling post-event reports.
• Manage our events calendar, assisting with event marketing, monitoring timeframes, and delivering on event brief objectives. 

Skills/Qualifications (good to have):

• Have a proactive outlook to problem-solving and willingness to adapt in a highly demanding, collaborative, and fast-paced environment with rapidly changing direction and new challenges
• Proficient in Office Suite and Lead Management Software & project management skills
• Work with the Product Owners and coordinate with project managers and other departments to get projects released on time.
• Ability to manage, monitors and measures project portfolio status, recommending corrective action as necessary, and communicate portfolio status to their management.
• Ability to participate in interviewing, hiring, and training team members; plan, assign, and direct work; appraise performance; reward and discipline team members; address complaints and resolve problems
• Relentless focus on operational excellence by setting the right processes and improving efficiency at every step and balance attention to detail with swift execution.
• Strong quantitative analytical skills and experience developing dashboards and reporting tools using spreadsheet applications, Tableau, etc. a plus.
• Knowledge of the iOS, macOS, and App Store ecosystem a plus.

Personality: 

• You are a driven and curious person with the aptitude and agility to learn. 
• You are an extrovert and a leader who has built great teams and a team player with great interpersonal skills.
• You are detail and process-oriented person by nature. A natural problem solver and a go-getter.
• You don’t settle with what-is, you constantly strive for excellence.
• You are an explorer with the ability to investigate and get the data; define and work on multiple tasks and complete work within deadlines.
• You are a clear and concise communicator with the ability to synthesize a lot of information quickly, highlight the key takeaways, and disseminate actionable insights.

* we're Hiring SEO Executive*

Hands-on knowledge of On-page and Off-page SEO tools & tactics|knowledge of Keyword Planner | Seeking the role of SEO Executive | In-depth understanding of key social media platforms, extensive experience in developing social media strategies for brand awareness | Major skills include SMO, PPC, etc.

We're looking for SEO Executive with 0-3 years of experience and who can handle multiple SEO projects.

Reqirements –

*Conduct keyword research to identify relevant and high-traffic search terms.

*Optimize on-page elements such as meta tags, headers, and content for SEO.

*Develop and implement off-page SEO strategies, including link building and outreach.

*Monitor website performance using SEO tools and analytics platforms.

*Create and maintain SEO reports, tracking key performance indicators (KPIs).

*Stay up-to-date with industry trends and search engine algorithm updates.

*Perform website audits and recommend technical SEO improvements.

*Troubleshoot and resolve SEO-related issues that affect rankings and traffic.

Qualifications:

*Proven experience as an SEO Specialist or similar role.

*In-depth knowledge of search engine algorithms and ranking factors.

*Proficiency in SEO tools such as Google Analytics, Google Search Console, and SEO software.

*Strong analytical and problem-solving skills.

*Excellent communication and collaboration abilities.

*Familiarity with HTML, CSS, and website development principles.

*Ability to adapt to evolving SEO trends and algorithms.

*Certification in SEO or digital marketing (optional but beneficial).

Job Type - Full time

Location - Ahmedabad

Xoxoday is looking for an HR tech consultant who has deep expertise in Rewards & recognition, employee engagement, and employee surveys. A good candidate will possess a strong understanding of Employee Engagement strategy, and an appreciation for the business impact that well-structured programs centered around motivation, feedback, alignment, and collaboration can deliver to teams and businesses. You should bring hands-on experience in consulting in these subjects for at least 5 years for global organizations. 

This role requires you to help our clients to put best practices in employee engagement, rewards & recognition and employee surveys. The role ll also require you to build thought leadership in these subject through different content formats.  

• Develop relationships as a subject matter expert, consultant and business advisor for our customers for employee engagement, RnR & workplace culture.
• Develop and deliver compelling, highly narrative and engaging business case materials and presentations to senior HR and business audiences.
• Work directly with customers to help them make informed decisions, craft change management plans, and achieve their people strategy goals using our employee engagement product Empuls.
• Partner closely with the customer success, account management & product teams to ensure customers are receiving a seamless consulting experience. 
• Educate Customer Success, Sales, Marketing, and Product teams about best practices and well researched material in RnR, employee engagement & employee experience domain.
• Develop content (such as best practices guides, employee rewards & recognition playbooks, employee survey frameworks, people analytics etc) to educate customers and internal teams.

• Experience working in the employee engagement, Rewards & recognition, employee experience, workplace culture, employee benefits consulting domain.
• Ability to have strong opinions that are weakly held and flexible to change based on new learning and situations.
• Excellent communication and relationship building skills.
• Deep curiosity about various business models, and motivation to solve customer problems through the use of technology.
• Bachelor's degree required. MBA / MS preferred.
• Experience managing multiple projects simultaneously and autonomously in a fast-paced, high-growth environment
• 5+ years of HRTech or HR consulting experience

A wholesome opportunity in a fast-paced environment that will enable you to juggle between concepts, yet maintain the quality of content, interact, and share your ideas and have loads of learning while at work. Work with a team of highly talented young professionals and enjoy the benefits of being at Xoxoday.

Xoxoday is a rapidly growing fintech SaaS firm that propels business growth while focusing on human motivation. Backed by Giift and Apis Partners Growth Fund II, Xoxoday offers a suite of three products - Plum, Empuls, and Compass. Xoxoday works with more than 2000 clients across 10+ countries and over 2.5 million users. Headquartered in Bengaluru, Xoxoday is a 300+ strong team with four global offices in San Francisco, Dublin, Singapore, New Delhi.

We look forward to connecting with you. As you may take time to review this opportunity, we will wait for a reasonable time of around 3-5 days before we screen the collected applications and start lining up job discussions with the hiring manager. We however assure you that we will attempt to maintain a reasonable time window for successfully closing this requirement. The candidates will be kept informed and updated on the feedback and application status.

We are looking for a good JavaScript developer who is proficient with React.js. Your primary focus will be on developing user interface components and implementing them following well-known React.js workflows (such as Flux or Redux). You will ensure that these components and the overall application are robust and easy to maintain. You will coordinate with the rest of the team working on different layers of the infrastructure. Therefore, a commitment to collaborative problem solving, sophisticated design, and quality product is important.

Requirements

• 3+ years of experience in React JS and Redux
• Expert in React.j, ideally using TypeScript language extensions
• Good understanding of JavaScript Design Patterns
• Good experience writing front-end test cases
• Exposure in React Native is preferred.
• HTML5, CSS3 and Responsive web design are mandatory
• Exposure to Scrum methodology and XP technical practices such as unit testing, pair programming, test-driven development, continuous integration or continuous delivery
• Self-motivated, fast learner, detail-oriented, team player and a sense of humour

Key Responsibilities:

Record to Report, Taxation & Filing.

Requirements:

Electronic payment of all federal, state & local payroll taxes where applicable, with accurate and timely payroll tax deposits and returns.

Maintain records accordingly.

Withholding & remittance of employee garnishment payments to the appropriate agencies.

Working Hours: 7 PM- 4 AM |Mon-Fri

Working Location: Aligarh, Uttar Pradesh

• Designing and building the website front-end.
• Creating the website architecture.
• Designing and managing the website back-end including database and server integration.
• Generating WordPress themes and plugins.
• Conducting website performance tests.
• Troubleshooting content issues.
• Conducting WordPress training with the client.
• Monitoring the performance of the live website.

Work Location: Hyderabad

J.D:

• Minimum 3+ years of professional experience in Angular 2+ and above, React JS and scripting Language.
• Excellence in modern JavaScript, HTML5 and design patterns.
• Thorough understanding of the responsibilities of the platform, database, API, caching layer, proxies, React testing library, server side rendering, and Type script.
• Validating user input on the client side and implementing meaningful feedback.
• Skill in designing a modern build process that integrates testing and continuous delivery.
• Hands-on experience with creating configuration, build, and test scripts for continuous integration environments.

• Develop user interfaces with the latest frontend technologies
• Research, analyze, and develop product features of increasingly complex nature
• Code tested and documented JavaScript, HTML, PUG and CSS
• Make design and technical decisions for ReactJs projects.
• Develop application code and unit testing in the ReactJs with REST APIs
• Ensure high performance of all systems developed
• Experience in ReactJS project deployments and hosting on AWS/Google Cloud/Azure servers
• Good understanding of Linux based systems.
• 3+ years’ experience with ReactJs
• Strong expertise with HTML, CSS, and writing cross-browser compatible code.
• Experienced in Typescript is a plus
• Familiarity with testing frameworks
• Experience in building highly reusable and decoupled components
• Experience in State management Libraries like Redux, mobx
• Critical thinking and problem-solving skills
• Good time-management skills
• Great interpersonal and communication skills.

Responsibilities:

• Thorough understanding of Reconciliation and hands on development experience on Intellimatch 9.2.7 or higher version
• Comprehensive understanding of SDLC in developing new Reconciliations in IntelliMatch. Involvement across all stages of Software Development life cycle (SDLC) including business requirement analysis, data mapping, validate data against requirement, build, unit testing, peer reviews, systems integration and user acceptance testing.
• Analyze & develop Test Strategies, design Test Plans, & generate and execute Test Cases.
• Should be able to perform enhancements, whereby need to analyze existing set-up and understand the requirement by performing proper impact analysis, provide estimate and deliver quality code.
• Independent player should be able to liaise with different team to re-solve/get dependencies on time. Should be able to for-see issue/risk and intimate the same to team lead / project manager.
• Should be able to guide support team.
• Deep knowledge on IntelliMatch Database linkage and functionalities is necessary for timely resolution of user queries.
• Propose improvements related to the development and support activity.
• Develop stored procedures to build reports for the end users using SQL 2016