Senior Support Engineer

at Virtana

Senior Support Engineer

Virtana

Company

Home

Senior Support Engineer

at Virtana

Posted by Bimla Dhirayan

5 - 12 yrs

Best in industry

Pune

Skills

Shell Scripting

Bash

Tickets Tracking System

Kubernetes

obervability

monitoring tools

Position Overview:

As a Senior Support Engineer specializing for Storage and Network monitoring in an AI enabled Data center as well as Cloud, you will play a critical role in interacting with Customer on routine basis to support the product. Your expertise in debugging and solving complex problems is essential to address the complex product issues when pitched in real world. With a methodical approach on problem solving and being Customer’s advocate in the organization is crucial for success of the position.

Work Location- Pune

Job Type- Hybrid

Key Responsibilities:

Active Customer engagements: Actively participate in Customer discussions, proactively, first for the implementation and later for making them successful in deriving the value from the product.
Debug issues and propose solutions: Understand the domain, product, key customer use-cases, and success-criteria, work towards these by overcoming the current issues and based on the knowledge even propose solutions.
Agile Development: Collaborate within an agile development environment to deliver on aggressive schedules, maintaining a high standard of quality in communications, documentation and tracking various issues.
Feature Ownership: Take ownership of features, customers ask from inception to delivery, working with Product Management, Engineering stakeholders ensuring product meets the customers’ requirements and align with the overall product vision.
Problem Solving and Optimization: Tackle complex technical challenges related to data processing, storage, and real-time monitoring, and optimize backend systems for high throughput and low latency.
Implement Best Practices & focus on automation: In cross geo, multi-product support org, propose and implement Support centric best practices on collaboration, documentation, tracking and measuring success, and automate the repetitive tasks to ensure efficiency.
Collaboration and Communication: Work closely with cross-functional teams, including UI/UX designers, product managers, and QA engineers, to ensure smooth integration and alignment with product goals.
Documentation: Create and maintain technical documentation, including system architecture, design decisions, and API documentation, to facilitate knowledge sharing and onboarding.

Qualifications:

Bachelor's or Master's degree in Computer Science, Software Engineering, or a related field.
5+ years of practical experience in networking and storage domains, with a focus on supporting enterprise customers.
Strong domain knowledge in Storage and Networking, with exposure to monitoring technologies and practices.
Proven experience in troubleshooting and debugging enterprise products deployed in AWS, Cloud, and Kubernetes environments.
Strong communication and interpersonal skills, with the ability to interact effectively with customers and internal teams across geographies and time zones.
Excellent problem-solving abilities, with a keen attention to detail and a systematic approach to issue resolution
Ability to work independently and collaboratively in a fast-paced environment, managing multiple priorities and deadlines effectively.
Customer-centric mindset, with a passion for delivering exceptional technical support and ensuring customer satisfaction.

Company Overview:

Virtana delivers the industry’s only unified platform for Hybrid Cloud Performance, Capacity and Cost Management. Our platform provides unparalleled, real-time visibility into the performance, utilization, and cost of infrastructure across the hybrid cloud – empowering customers to manage their mission critical applications across physical, virtual, and cloud computing environments. Our SaaS platform allows organizations to easily manage and optimize their spend in the public cloud, assure resources are performing properly through real-time monitoring, and provide the unique ability to plan migrations across the hybrid cloud.

As we continue to expand our portfolio, and grow our customer base across multiple geos, we are seeking a highly skilled and hands-on Senior Support Engineer to support ever growing customer base.

Why Join Us:

Opportunity to be a key contributor in the development of a leading performance monitoring company specializing in AI-powered Storage and Network monitoring.
Collaborative and innovative work environment.
Competitive salary and benefits package.
Professional growth and development opportunities.
Chance to work on cutting-edge technology and products that make a real impact.

If you are a hands-on technologist with a proven track record of designing and delivering high-quality features on aggressive schedules and possess strong expertise in microservices-based streaming architectures, we invite you to apply and help us redefine the future of performance monitoring.

Position Overview:

Work Location- Pune

Job Type- Hybrid

Key Responsibilities:

Active Customer engagements: Actively participate in Customer discussions, proactively, first for the implementation and later for making them successful in deriving the value from the product.
Debug issues and propose solutions: Understand the domain, product, key customer use-cases, and success-criteria, work towards these by overcoming the current issues and based on the knowledge even propose solutions.
Agile Development: Collaborate within an agile development environment to deliver on aggressive schedules, maintaining a high standard of quality in communications, documentation and tracking various issues.
Feature Ownership: Take ownership of features, customers ask from inception to delivery, working with Product Management, Engineering stakeholders ensuring product meets the customers’ requirements and align with the overall product vision.
Problem Solving and Optimization: Tackle complex technical challenges related to data processing, storage, and real-time monitoring, and optimize backend systems for high throughput and low latency.
Implement Best Practices & focus on automation: In cross geo, multi-product support org, propose and implement Support centric best practices on collaboration, documentation, tracking and measuring success, and automate the repetitive tasks to ensure efficiency.
Collaboration and Communication: Work closely with cross-functional teams, including UI/UX designers, product managers, and QA engineers, to ensure smooth integration and alignment with product goals.
Documentation: Create and maintain technical documentation, including system architecture, design decisions, and API documentation, to facilitate knowledge sharing and onboarding.

Qualifications:

Bachelor's or Master's degree in Computer Science, Software Engineering, or a related field.
5+ years of practical experience in networking and storage domains, with a focus on supporting enterprise customers.
Strong domain knowledge in Storage and Networking, with exposure to monitoring technologies and practices.
Proven experience in troubleshooting and debugging enterprise products deployed in AWS, Cloud, and Kubernetes environments.
Strong communication and interpersonal skills, with the ability to interact effectively with customers and internal teams across geographies and time zones.
Excellent problem-solving abilities, with a keen attention to detail and a systematic approach to issue resolution
Ability to work independently and collaboratively in a fast-paced environment, managing multiple priorities and deadlines effectively.
Customer-centric mindset, with a passion for delivering exceptional technical support and ensuring customer satisfaction.

Company Overview:

As we continue to expand our portfolio, and grow our customer base across multiple geos, we are seeking a highly skilled and hands-on Senior Support Engineer to support ever growing customer base.

Why Join Us:

Opportunity to be a key contributor in the development of a leading performance monitoring company specializing in AI-powered Storage and Network monitoring.
Collaborative and innovative work environment.
Competitive salary and benefits package.
Professional growth and development opportunities.
Chance to work on cutting-edge technology and products that make a real impact.

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About Virtana

Founded :

2008

Type :

Product

Size :

100-500

Stage :

Profitable

About

Virtana’s AI-powered platform delivers the deepest hybrid infrastructure observability, empowering you to optimize performance, reduce costs, and mitigate risks.

Founded in 2008, more than 150 Global 2000 enterprise customers such as AstraZeneca, Dell, Apple, Geico, Costco, Nasdaq, and Boeing, have long valued Virtana's software solutions. With advanced AI-powered capabilities, Virtana helps IT teams proactively address issues, streamline operations, and transform infrastructure into strategic assets in today's rapidly evolving digital landscape.

In 2023 Virtana Corp. was named:

Top 20 Coolest Cloud Monitoring Companies (Cloud 100) by CRN.
Best Place to Work in the Bay Area by Comparably.
In eight Gartner® reports for innovation in Infrastructure Monitoring and Artificial Intelligence for IT Operations (AIOps).

💰 Funding details

In the most recent funding round, Virtana raised $73 million in Series C funding in January 2022, led by Atalaya Capital Management and Elm Park Capital Management, among others. Virtana has raised a total of $192.42 million so far!

Virtana’s AI-powered platform delivers the deepest hybrid infrastructure observability, empowering you to optimize performance, reduce costs, and mitigate risks.

In 2023 Virtana Corp. was named:

Top 20 Coolest Cloud Monitoring Companies (Cloud 100) by CRN.
Best Place to Work in the Bay Area by Comparably.
In eight Gartner® reports for innovation in Infrastructure Monitoring and Artificial Intelligence for IT Operations (AIOps).

💰 Funding details

Candid answers by the company

What does the company do?

What is the location preference of jobs?

Virtana builds the industry’s deepest hybrid infrastructure observability platform, giving enterprises unmatched visibility into their complex IT environments -whether on‑premises, in the cloud, or across both.

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