
Position Overview:
As a Senior Support Engineer specializing for Storage and Network monitoring in an AI enabled Data center as well as Cloud, you will play a critical role in interacting with Customer on routine basis to support the product. Your expertise in debugging and solving complex problems is essential to address the complex product issues when pitched in real world. With a methodical approach on problem solving and being Customer’s advocate in the organization is crucial for success of the position.
Work Location- Pune
Job Type- Hybrid
Key Responsibilities:
- Active Customer engagements: Actively participate in Customer discussions, proactively, first for the implementation and later for making them successful in deriving the value from the product.
- Debug issues and propose solutions: Understand the domain, product, key customer use-cases, and success-criteria, work towards these by overcoming the current issues and based on the knowledge even propose solutions.
- Agile Development: Collaborate within an agile development environment to deliver on aggressive schedules, maintaining a high standard of quality in communications, documentation and tracking various issues.
- Feature Ownership: Take ownership of features, customers ask from inception to delivery, working with Product Management, Engineering stakeholders ensuring product meets the customers’ requirements and align with the overall product vision.
- Problem Solving and Optimization: Tackle complex technical challenges related to data processing, storage, and real-time monitoring, and optimize backend systems for high throughput and low latency.
- Implement Best Practices & focus on automation: In cross geo, multi-product support org, propose and implement Support centric best practices on collaboration, documentation, tracking and measuring success, and automate the repetitive tasks to ensure efficiency.
- Collaboration and Communication: Work closely with cross-functional teams, including UI/UX designers, product managers, and QA engineers, to ensure smooth integration and alignment with product goals.
- Documentation: Create and maintain technical documentation, including system architecture, design decisions, and API documentation, to facilitate knowledge sharing and onboarding.
Qualifications:
- Bachelor's or Master's degree in Computer Science, Software Engineering, or a related field.
- 5+ years of practical experience in networking and storage domains, with a focus on supporting enterprise customers.
- Strong domain knowledge in Storage and Networking, with exposure to monitoring technologies and practices.
- Proven experience in troubleshooting and debugging enterprise products deployed in AWS, Cloud, and Kubernetes environments.
- Strong communication and interpersonal skills, with the ability to interact effectively with customers and internal teams across geographies and time zones.
- Excellent problem-solving abilities, with a keen attention to detail and a systematic approach to issue resolution
- Ability to work independently and collaboratively in a fast-paced environment, managing multiple priorities and deadlines effectively.
- Customer-centric mindset, with a passion for delivering exceptional technical support and ensuring customer satisfaction.
Company Overview:
Virtana delivers the industry’s only unified platform for Hybrid Cloud Performance, Capacity and Cost Management. Our platform provides unparalleled, real-time visibility into the performance, utilization, and cost of infrastructure across the hybrid cloud – empowering customers to manage their mission critical applications across physical, virtual, and cloud computing environments. Our SaaS platform allows organizations to easily manage and optimize their spend in the public cloud, assure resources are performing properly through real-time monitoring, and provide the unique ability to plan migrations across the hybrid cloud.
As we continue to expand our portfolio, and grow our customer base across multiple geos, we are seeking a highly skilled and hands-on Senior Support Engineer to support ever growing customer base.
Why Join Us:
- Opportunity to be a key contributor in the development of a leading performance monitoring company specializing in AI-powered Storage and Network monitoring.
- Collaborative and innovative work environment.
- Competitive salary and benefits package.
- Professional growth and development opportunities.
- Chance to work on cutting-edge technology and products that make a real impact.
If you are a hands-on technologist with a proven track record of designing and delivering high-quality features on aggressive schedules and possess strong expertise in microservices-based streaming architectures, we invite you to apply and help us redefine the future of performance monitoring.

About Virtana
About
Virtana’s AI-powered platform delivers the deepest hybrid infrastructure observability, empowering you to optimize performance, reduce costs, and mitigate risks.
Founded in 2008, more than 150 Global 2000 enterprise customers such as AstraZeneca, Dell, Apple, Geico, Costco, Nasdaq, and Boeing, have long valued Virtana's software solutions. With advanced AI-powered capabilities, Virtana helps IT teams proactively address issues, streamline operations, and transform infrastructure into strategic assets in today's rapidly evolving digital landscape.
In 2023 Virtana Corp. was named:
- Top 20 Coolest Cloud Monitoring Companies (Cloud 100) by CRN.
- Best Place to Work in the Bay Area by Comparably.
- In eight Gartner® reports for innovation in Infrastructure Monitoring and Artificial Intelligence for IT Operations (AIOps).
💰 Funding details
In the most recent funding round, Virtana raised $73 million in Series C funding in January 2022, led by Atalaya Capital Management and Elm Park Capital Management, among others. Virtana has raised a total of $192.42 million so far!
Candid answers by the company
Virtana builds the industry’s deepest hybrid infrastructure observability platform, giving enterprises unmatched visibility into their complex IT environments -whether on‑premises, in the cloud, or across both.
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Our offering:
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4. Compensation: Market standards
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- Experience in designing scalable micro-services required
- Sound knowledge of Python and Django, familiarity with Linux and git
- Deep understanding of how RESTful APIs work
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Merito is a curated talent platform where we identify, assess, and connect candidates for matching job opportunities. We are working with the mission to change the way hiring is done. The company is founded by a team of alumni from IIM Ahmedabad, McKinsey with more than 2 decades of experience in recruitment, training, and coaching.
About Client:-
Our client is part of the global media agency with mission is to make advertising more valuable to the world. They do this by employing the world’s very best talent to solve some of the toughest challenges of today’s digital marketing landscape. They hire people whose values reflect those of our own: genuine, results-focused, daring and insightful. They promise you a workplace that invests in your career, cares for you and is fun and engaging.
About the role :-
Media Planning Managers are responsible for analyzing data, thinking creatively and dreaming up innovative strategies to make sure marketing campaigns reach the right target audience in the most effective way possible. Armed with this critical analysis, Media planning managers devise, propose, or recommend strategies for using certain media effectively to attract and retain customers, increase brand recognition, and maintain customer satisfaction and loyalty.
Some of the things we’d like you to do :-
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A bit about yourself :-
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Job Title: Backend Engineer .net + node
Job Location: Remote
Job Type: Full-time
Experience Level: 5+ Years
Location: Bangalore
About
Subscription Factory BV is an ambitious company based in The Netherlands. The Subscription Economy has more than 10 years of experience in subscription management and helping SAAS, ICT and E-Commerce companies transform and automate their existing business models.
This ‘best of breed’ knowledge and expertise in the Subscription Factory helps companies to join the subscription economy and to be successful in their business. Our key supported solution is Zuora: the number 1 leading subscription billing platform.
Cyphertree Technologies represents subscription factory operations in India
Subscription Factory: https://subscriptionfactory.com/
Cyphertree Technologies: https://cyphertree.com/
Job Description:
We are looking for an experienced back-end engineer to join our dynamic development team. As a Backend Engineer, you will play a pivotal role in designing, developing, and maintaining the backend components. Your expertise in a wide range of technologies, including Nodejs, .Net, and Azure. If you are a highly skilled developer with a passion for creating comprehensive web solutions, we encourage you to apply for this position.
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- Collaborate with the engineering team and product team to establish the best products
- Follow outlined standards of quality related to code and systems
- Develop automated tests and conduct performance-tuning
- Architect, develop and maintain high-performance, fault-tolerant and scalable cloud-hosted service using NodeJS or .net
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- Guide team members in handling complex issues
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Skills and experiences we are looking for
- Expertise in .net and nodejs is a must.
- Expertise in Angular and React is a must.
- Expertise in Zuora is a must.
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- A minimum of 3 years of professional experience in Frontend development.
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- Excellent communication skills for effective collaboration and project discussions.
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We are building an Ethereum-based Protocol for structured yield and synths. The protocol leverages permissionless-ness and transparency of DeFi to create predictable yield and increase capital efficiency of capital deployed over various products in the DeFi ecosystem.
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Job Location: Ahmedabad
Experience: 1 to 3 years
Qualification:Graduate (Preferable BE/ BTech/ ME/ MTech/ MCA/ BCA/ MSc)
Job Description
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In this role, you should be able to write functional code with a sharp eye forspotting defects. You
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- Minimum of 8 - 12 years experience in Key Accounts Management.
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- Excellent written, oral communication and presentation skills.
- Good negotiation skills to achieve desired results/meet customer needs.
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- Communicate and collaborate effectively with various teams for effective outcomes.
- Meet deadlines in a high intensity work environment.
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- Pair often and provide some guidance to more junior engineers.
Requirements:
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- Understanding of Backend End Technologies.
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- Good at analyzing and solving problems.
- Passionate to work in a start-up.
- Knowledge of firebase authentication and analytics.
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