Senior Software Engineer

An L2 Technical Support Engineer with Python knowledge is responsible for handling escalated, more complex technical issues that the Level 1 (L1) support team cannot resolve. Your primary goal is to perform deep-dive analysis, troubleshooting, and problem resolution to minimize customer downtime and ensure system stability.

Python is a key skill, used for scripting, automation, debugging, and data analysis in this role.

Key Responsibilities

• Advanced Troubleshooting & Incident Management:
• Serve as the escalation point for complex technical issues (often involving software bugs, system integrations, backend services, and APIs) that L1 support cannot resolve.
• Diagnose, analyze, and resolve problems, often requiring in-depth log analysis, code review, and database querying.
• Own the technical resolution of incidents end-to-end, adhering strictly to established Service Level Agreements (SLAs).
• Participate in on-call rotation for critical (P1) incident support outside of regular business hours.
• Python-Specific Tasks:
• Develop and maintain Python scripts for automation of repetitive support tasks, system health checks, and data manipulation.
• Use Python for debugging and troubleshooting by analyzing application code, API responses, or data pipeline issues.
• Write ad-hoc scripts to extract, analyze, or modify data in databases for diagnostic or resolution purposes.
• Potentially apply basic-to-intermediate code fixes in Python applications in collaboration with development teams.
• Collaboration and Escalation:
• Collaborate closely with L3 Support, Software Engineers, DevOps, and Product Teams to report bugs, propose permanent fixes, and provide comprehensive investigation details.
• Escalate issues that require significant product changes or deeper engineering expertise to the L3 team, providing clear, detailed documentation of all steps taken.
• Documentation and Process Improvement:
• Conduct Root Cause Analysis (RCA) for major incidents, documenting the cause, resolution, and preventative actions.
• Create and maintain a Knowledge Base (KB), runbooks, and Standard Operating Procedures (SOPs) for recurring issues to empower L1 and enable customer self-service.
• Proactively identify technical deficiencies in processes and systems and recommend improvements to enhance service quality.
• Customer Communication:
• Maintain professional, clear, and timely communication with customers, explaining complex technical issues and resolutions in an understandable manner.

Required Technical Skills

• Programming/Scripting:
• Strong proficiency in Python (for scripting, automation, debugging, and data manipulation).
• Experience with other scripting languages like Bash or Shell
• Databases:
• Proficiency in SQL for complex querying, debugging data flow issues, and data extraction.
• Application/Web Technologies:
• Understanding of API concepts (RESTful/SOAP) and experience troubleshooting them using tools like Postman or curl.
• Knowledge of application architectures (e.g., microservices, SOA) is a plus.
• Monitoring & Tools:
• Experience with support ticketing systems (e.g., JIRA, ServiceNow).
• Familiarity with log aggregation and monitoring tools (Kibana, Splunk, ELK Stack, Grafana)

Be hands-on with describing business rules as technical artifacts for analysts, business product managers, and any functional team that depends on this information

Proficiency with full stack development preferably React, Java, springboot, python. Perform unit tests, resolve bugs and be responsible for the delivery of the project to production

Be a thought leader in bringing the GenAI capabilities to Visa's product development

Be comfortable looking at system logs when needed and identifying bugs when they might appear during course of analysis

Discuss technical implementation details with architects and other technical teams

Collaborate with engineering teams to build robust, reliable, and scalable platforms

Synthesize requirements into a common set of platform and services capabilities

Candidates will be responsible for value proposition definition, communications across technical, business and product functions, cost/benefit analysis, and executive presentations

Partner with business operations and analytics team to build right monitoring capabilities and metrics which helps monitor the health of the platform and facilitates data driven decision making

Define product requirements which involve writing clear, thorough, and detailed user stories for complex features and product sets

Be the primary liaison between business units, business product managers, engineering, and other applicable groups to ensure flawless integration of new and existing feature sets

Highly execution focused by working in conjunction with various counterparts across functions

Ensure product vision and requirements are designed with long-term vision in mind and can be launched globally with minimal tweaks

Work closely with senior leadership providing status, action plan and recommendations

1. To facilitate the efficient administration of bids, bid reviews and associated bid documentation.
2. Tender preparation from preparation to delivery, manages the entire tendering process, ensuring timely and accurate completion of tender proposals and submissions, complying with regulations, and maintaining records and databases to improve future submissions.
3. Maintains contractual records and documentation such as receipt and control of all contract correspondence, ..
4. Develops marketing strategies to promote and charter hire vessels, conducts market research, analyzes trends and provides data to senior Managers for development of Strategies.
5. Content Creation and Management which includes developing and managing marketing materials, including brochures, website content, and social media content.
6. Identification of vessels from domestic & foreign markets.
7. Interaction with Company clients & customers.
8. Market Research and Analysis which includes Conducting market research to identify target audiences, analyze trends, and evaluate competitor activities.
9. Data Analysis and Reporting which is Monitoring the performance of marketing campaigns, analyze data, and generate reports to track progress and measure ROI ( Risk of Investment) for Vessel RFQ.
10. Relationship Management:

Build and maintain relationships with clients, partners, and industry stakeholders.

1. Industry Knowledge:
2. Stay up to date on industry trends, regulations, and best practices in the vessel marketing , upgrading technical requirements of Clients.
3. Coordination with Internal Depts
4. Ability to take up for Cross-Functional Duties.

In short, the candidate must be suitable for the following:

• Responsible for Marketing and Chartering of Offshore Supply Vessels to local & overseas clients.
• Develop executable business development plans for assigned region.
• Able to engage global industry contacts and cultivate strong relations with clients / partners.
• Provide weekly marketing report on business negotiations, proposals and tenders handle by individual and team.
• Solicit and collate market intelligence for development of business strategy.
• Coordinate and work with internal cross-functional departments & companies to support the execution and delivery of projects.
• Timely payment collection on their projects.
• Coordinate and ensure timely delivery of vessel to client.

We are seeking a skilled PHP Laravel developer to join our dynamic team. The successful candidate will be responsible for designing, developing, testing, and maintaining web applications using the Laravel framework. The ideal candidate should have a strong understanding of PHP, Laravel, and web development best practices.

Development:

Design, develop, and maintain robust and scalable web applications using PHP and the Laravel framework.

Collaborate with cross-functional teams to define, design, and ship new features.

Write clean, well-documented, and efficient code.

Integrate data storage solutions, databases, and third-party APIs.

Documentation:

Create and maintain project documentation, including technical specifications, deployment procedures, and API documentation.

Qualifications:

Bachelor's degree in computer science, information technology, or a related field.

Proven experience as a PHP Laravel developer with a strong portfolio of web applications.

Solid understanding of the Laravel framework and PHP programming language.

Experience with front-end technologies such as HTML, CSS, JavaScript, and jQuery.

Preferred Skills:

Experience with RESTful API development and integration.

Knowledge of modern front-end frameworks.

Understanding of development methodologies.

Familiarity with cloud platforms, such as AWS or Azure.

Benefits:

Competitive salary

Professional development opportunities

Collaborative and innovative work environment

Regards

Harsh Porwal

mail your resume on

harsh at spay.live

If you’re self-driven, think like an entrepreneur, constantly innovate and drive positive change, but most importantly, consistently deliver mind-boggling results - then this opportunity is for you!

About Dice, Who are we and what do we do?

At Dice, we are disrupting the way enterprises consume B2B goods and services, and manage corporate spend. We are redefining what SaaS stands for in a corporate setup - Spending as a Software.

The modern corporate spending & consumption marketplace, built over unique UPI & banking architecture, integrates digital consumption of APIs & B2B marketplaces with a no-code approval workflow. This enables all types of employee discretionary spend scenarios like commute, hotels, etc, and corporate spend scenarios like PO and Non-PO based vendor spend, through a single in-app open partner platform.

No more cash. No more cards. No more reimbursements. No more offline invoice

Perks at Dice:

● Get a competitive salary & meaningful equity - we’re in this together!

● Flexible work hours and leave policies enable you to recharge and return with vigor.

● Good work & out-of-the-box thinking is always recognized at Dice. We imbibe the culture of “everyday recognition”, and acknowledge and appreciate employee commitment, meritocracy and relationships in an innovative way.

Responsibilities:

● Gather and evaluate user requirements in collaboration with product managers and engineers.

● Illustrate design ideas using storyboards, process flows and sitemaps.

● Design graphic user interface elements, like menus, tabs and widgets.

● Build page navigation buttons and search fields.

● Develop UI mockups and prototypes that clearly illustrate how sites function and look like

● Create original graphic designs (e.g. images, sketches and tables)

● Prepare and present rough drafts to internal teams and key stakeholders

● Identify and troubleshoot UX problems (e.g. responsiveness)

● Conduct layout adjustments based on user feedback.

● Adhere to style standards on fonts, colors and images.

Skills :

• Proven work experience as a UI/UX Designer or similar role
• Portfolio of design projects
• Knowledge of wireframe tools (e.g. Wireframe.cc and In Vision)
• Up-to-date knowledge of design software like Adobe Illustrator and Photoshop
• Team spirit; strong communication skills to collaborate with various stakeholders
• Good time management skills

Experience: 2-4 Years

Location: Pune

Job Description

FrecklEd.AI is expanding its sales team and we're hiring Sales Executives and Senior Sales Executives. Join us in driving innovation and making a meaningful impact in the world of AI technology.

Responsibilities:

• Identify and engage potential clients to generate new business opportunities

• Build and maintain strong relationships with clients, understanding their needs and providing tailored solutions

• Achieve individual and team sales targets, driving revenue growth

• Deliver persuasive sales presentations and negotiate contracts with clients

• Collaborate with internal teams to ensure successful project implementation and client satisfaction

• Stay updated on industry trends and the competitive landscape to stay ahead in the market. 

• Meeting clients and helping in the closure of sales.

Requirements:

• Proven track record in sales 1 – 2 years experience.

• Excellent communication and interpersonal skills

• Strong negotiation and closing skills

• Self-motivated and target-driven mindset

• Ability to work independently and in a team environment

• Familiarity with CRM software and sales tools is a plus.