Senior Site Reliability Engineer/ DevOps Engineer

Job Description

As Site Reliability Engineer, you will be involved in exciting technical challenges by analysing, troubleshooting, and designing vital services, platforms, and infrastructure while always thinking about reliability, scalability, resilience, security, and performance.

Requirements

• Strong experience in Deployment of AWS cloud infrastructure 3+ years.
• 3+ years of working experience in infrastructure support and CICD platform, leveraging DevOps, SRE & Agile methodologies. 
• Hands-on experience in provisioning Infrastructure as Code (IaC) using Terraform Enterprise or community edition.
• Experience in cloud environments AWS/GCP/Azure and container technology, Docker and Kubernetes, Docker Swarm, Helm DevOps (Git + CI/CD pipelines), and Jenkins.
• AWS (Solutions Architect Professional), (Valid certification)
• Experience in programming/scripting in Python/Ruby/Bash for at least 5+ years.
• Experience in monitoring and analyzing infrastructure performance using standard performance monitoring tools - Grafana/Prometheus, DataDog, Nagios, New Relic.

Responsibilities

• Owning Infra architecture and non-functional requirements, ensuring they fit into a cohesive vision aligned with the rest of the Technology roadmap of the platform for the launch 
• Propagate DevOps culture across the organization by sharing industry best practices, standards, approaches, documentation, and code with other engineering teams 
• Design, test and troubleshoot the CICD pipeline for containerized applications from build until deployment 
• Apply automation and software to any manual and mechanical tasks or parts of the system that would benefit from it or are performed manually.
• Able to troubleshoot complicated, cross-platform issues handling OS, Networking, and databases in a cloud-based SaaS environment and handle live production incidents, debug/troubleshoot application and infrastructure issues, and follow and implement SRE best practices.

Benefits

• Work-Life Balance
• Learning & Development
• Sabbatical Leave
• Parental Leaves
• Profit-Sharing
• Office Perks (Free Meal, Snacks)

Nvizion Solutions is looking for the position of Site Reliability Engineer.

If interested, kindly share your resume along with contact details.

Title: Site Reliability Engineer

No. of job openings: 2

Location:Gurgaon/ Hyderabad/ Bengaluru/ Mumbai/Chennai ( Remote location)

Remuneration:Best in the Industry

·      Experience required: 2 to 4 yrs in the industry

·      Ensuring overall System's reliability

·      Add automation and alerting in the system

·      Providing Troubleshooting support

·      Cross team communications. Working closely with Product team and Customer success team.

·      Proactive support - to ensures the system is back to the healthy state

·      R&D for new tools/technologies to support product and support team

·      Good verbal/written communication to connect with the client.

·      Good team player with a zeal to learn new technologies.

·      The candidate will be part of the team responsible for 24X7 monitoring of distributed global platform.

• Linux Scripting
• CI/CD knowledge (Jenkins/ BitBucket Pipelie /GitOps)
• Version Control
• Cloud platform knowledge (GCP/AWS/Azure/Digital Ocean)
• Docker, Kubernetes

Position: Site Reliability Engineer

Location: Pune (Currently WFH, post pandemic you need to relocate)

About the Organization:

A funded product development company, headquarter in Singapore and offices in Australia, United States, Germany, United Kingdom, and India. You will gain work experience in a global environment.

Job Description:

We are looking for an experienced DevOps / Site Reliability engineer to join our team and be instrumental in taking our products to the next level.

In this role, you will be working on bleeding edge hybrid cloud / on-premise infrastructure handing billions of events and terabytes of data a day.

You will be responsible for working closely with various engineering teams to design, build and maintain a globally distributed infrastructure footprint.

As part of role, you will be responsible for researching new technologies, managing a large fleet of active services and their underlying servers, automating the deployment, monitoring and scaling of components and optimizing the infrastructure for cost and performance.

Day-to-day responsibilities

• Ensure the operational integrity of the global infrastructure
• Design repeatable continuous integration and delivery systems
• Test and measure new methods, applications and frameworks
• Analyze and leverage various AWS-native functionality
• Support and build out an on-premise data center footprint
• Provide support and diagnose issues to other teams related to our infrastructure
• Participate in 24/7 on-call rotation (If Required)

• Expert-level administrator of Linux-based systems
• Experience managing distributed data platforms (Kafka, Spark, Cassandra, etc) Aerospike experience is a plus.
• Experience with production deployments of Kubernetes Cluster
• Experience in automating provisioning and managing Hybrid-Cloud infrastructure (AWS, GCP and On-Prem) at scale.
• Knowledge of monitoring platform (Prometheus, Grafana, Graphite).
• Experience in Distributed storage systems such as Ceph or GlusterFS.
• Experience in virtualisation with KVM, Ovirt and OpenStack.
• Hands-on experience with configuration management systems such as Terraform and Ansible
• Bash and Python Scripting Expertise
• Network troubleshooting experience (TCP, DNS, IPv6 and tcpdump)
• Experience with continuous delivery systems (Jenkins, Gitlab, BitBucket, Docker)
• Experience managing hundreds to thousands of servers globally
• Enjoy automating tasks, rather than repeating them
• Capable of estimating costs of various approaches, and finding simple and inexpensive solutions to complex problems
• Strong verbal and written communication skills
• Ability to adapt to a rapidly changing environment
• Comfortable collaborating and supporting a diverse team of engineers
• Ability to troubleshoot problems in complex systems
• Flexible working hours and ability to participate in 24/7 on call support with other team members whenever required.

Company Description

Smarsh is the leader in communications compliance, archiving, and analytics. We provide compliance across the broadest set of communications channels with insights on what’s being captured. Smarsh customers manage over 500 million daily conversations across 80 channels and growing. Customers include the top 10 U.S., top 8 European, top 5 Canadian, and top 3 Asian banks. The Smarsh advantage is customers stay ahead of compliance and uncover patterns and relationships hidden within their data.

At Smarsh , we’ve been helping our customers manage new forms of communication since 1998. We work closely with regulators including the SEC, FINRA, IIROC, and the PRA and FCA, and with our customers, to ensure that they understand the capabilities of today’s technology and that our platform meets their most stringent requirements. Our products include Connected Capture, Connected Archive, Web Archive & Business Solutions.

About the team

Are you an SRE with excellent Observability, Containerization and Orchestration skills? As a Site Reliability Engineer (SRE) in the Smarsh SaaS Operations team, you'll be part of a team who measures and improves production performance reliability through sustainable engineering practices for our suite of applications. Toil will be your number one enemy, observability your closest friend and your mission will be to drive operational burden as close to zero as you can.

Responsibilities

• Responsible for technical direction at the platform solutions level. Is able to weigh the pros and cons of various solutions and credibly argue for the best path
• Work closely with Product Management and the rest of the engineering team to define features and their implementations with careful attention to quality, scalability, and maintainability
• Can break down complex technical solutions into abstractions that the rest of the team and understand
• Can investigate and solve complex bugs, performance, and scalability issues
• Collaborates with multiple agile teams to ensure their solutions integrate effectively
• Track work in ticketing system (JIRA)
• Participate in Pull Request reviews. Provide and receive feedback to continuously improve.
• Other duties as assigned.

Desired skills & experience

• A minimum 10+ years industry experience
• Masters in CS or equivalent
• Must have experience in Azure or AWS, either running some large-scale app there or migrating to Azure/AWS. 
• Experience operating Cloud Foundry in production environments 
• Experience managing CI/CD systems (Concourse, Jenkins, TravisCI etc.) 
• Experience deploying and/or operating ELK stack 
• Experience with container technologies and orchestration platforms (Docker, Kubernetes, Cloud Foundry) 
• Experience working with monitoring and observability tools (We use Datadog and New Relic) 
• Familiarity with working with PostgreSQL and MongoDB 
• Background working in a multi-platform environment (Linux, Windows) 
• Experience with running on a cloud platform, AWS preferred (S3, RDS, SQS) 
• Familiarity with Agile/Scrum/Kanban methodologies 
• Familiarity with programming/scripting languages (ie. Python, Bash, PowerShell, Go, etc.) 

Additional Skills

• Expert programming skills in relevant languages
• Exceptional analytical and problem-solving skills
• Strong communication and collaboration skills
• Deep understanding of modern software architecture
• Deep domain knowledge of the industry, platform, and existing processes
• Fault-tolerant design & maintenance
• Knowledge and understanding of modern software programming/engineering.
• Product delivery lifecycle - requirement refinement through ops

Why Smarsh?

Ready to join a thriving tech company that’s redefining digital archiving and business intelligence?

Smarsh is the leading comprehensive archiving platform. Recognized as one of today’s fastest growing companies in the U.S., Smarsh delivers innovative cloud-based solutions that help organizations manage and enforce flexible and secure records retention and compliance strategies for electronic communications, including social media and enterprise social networks (Yammer, Chatter, Facebook, LinkedIn and more).

Our motto is ‘People First. Inspire Confidence. Embrace the Impossible.’ We hire lifelong learners who have a passion for their discipline and a track record of excellence. To learn more about us, visit www.smarsh.com/careers

Roles and Responsibilities

• Managing Availability, Performance, Capacity of infrastructure and applications.
• Building and implementing observability for applications health/performance/capacity.
• Optimizing On-call rotations and processes.
• Documenting “tribal” knowledge.
• Managing Infra-platforms like Mesos/Kubernetes,CICD,Observability (Prometheus/New Relic/ELK),Cloud Platforms (AWS/ Azure),Databases,Data Platforms Infrastructure
• Providing help in onboarding new services with production readiness review process.
• Providing reports on services SLO/Error Budgets/Alerts and Operational Overhead.
• Working with Dev and Product teams to define SLO/Error Budgets/Alerts.
• Working with Dev team to have in depth understanding of the application architecture

          and its bottlenecks.

• Identifying observability gaps in product services, infrastructure and working with stake

          owners to fix it.

• Managing Outages and doing detailed RCA with developers and identifying ways to

          avoid that situation.

• Managing/Automating upgrades of the infrastructure services.
• Automate toil work.
•  

Experience & Skills

• 6+ years of total experience
• Experience as an SRE/DevOps/Infrastructure Engineer on large scale microservices and infrastructure.

• A collaborative spirit with the ability to work across disciplines to influence, learn, and

         deliver.

• A deep understanding of computer science, software development, and networking principles.
• Demonstrated experience with languages, such as Python, Java, Golang etc.
• Extensive experience with Linux administration and good understanding the various

linux kernel subsystems (memory, storage, network etc).

• Extensive experience in DNS, TCP/IP, UDP, GRPC, Routing and Load Balancing.
• Expertise in GitOps, Infrastructure as a Code tools such as Terraform etc.. and
• Configuration Management Tools such as Chef, Puppet, Saltstack, Ansible.
• Expertise of Amazon Web Services (AWS) and/or other relevant Cloud Infrastructure

solutions like Microsoft Azure or Google Cloud.

• Experience in building CI/CD solutions with tools such as Jenkins, GitLab, Spinnaker,

Argo etc.

• Experience in managing and deploying containerized environments using Docker,

Mesos/Kubernetes is a plus.

Who You Are

• Creative thinker and strong problem solver with meticulous attention to detail
• Highly organized, creative, motivated, and passionate about achieving results
• Able to balance multiple tasks and projects effectively and quickly adapt to new situations and technologies
• Able to work both independently and as part of a team
• Systematic problem-solver, coupled with a strong sense of ownership and drive

What you need

• 3-7 years of experience as a Site Reliability Engineer or a mix of a software engineer and DevOps.
• Strong hands-on knowledge of Linux fundamentals, System administration scripting, performance tuning/scalability, troubleshooting.
• Write great quality code using SOLID principles including unit and integration tests.
• Hands-on development experience in an object-orientated programming language like Python.
• Hands-on experience developing task automations
• Experience using tools to create and manage CI (continuous integration) and CD (continuous delivery) pipelines.
• Familiarity with software development tools: source code management (SCM systems), code review systems, issue tracking tools, build tools, test frameworks, code quality tools.
• Experience implementing open-source observability and alerting tools, like Prometheus, Grafana, Cortex, Thanos, Alertmanager etc
• Have decent knowledge on networking (VPC, VNet, DNS etc) and of the TCP/IP stack, internet routing and load balancing.
• Worked with log and configuration management tool
• Prior experience of working with AWS, Azure, GCP is a plus
• Prior experience of working with Kubernetes, Docker and containers is plus
• Strong interpersonal communication skills (including listening, speaking, and writing) and ability to work well in a diverse, team-focused environment with other SREs, Engineers, Product Managers, etc.
• Documenting your work should be in your DNA

What you get

• A chance to develop and build something (probably from scratch) which you can be proud of
• Build and Implement modern systems observability solutions including monitoring, alerting, metrics, logging, and APM & distributed tracing.
• Scale systems sustainably through automation and evolve systems by pushing for changes that improve reliability and velocity.
• Maintain business continuity by identifying and driving opportunities to make systems highly resilient and human-free.
• Closely work with the software engineering team to ensure accurate monitoring and metrics are being built into applications before going to production.
• Develop and maintain software modules for use and re-use in cloud and on-premise systems automation.
• Identify process gaps and implement process improvements to increase operational reliability
• Drive standardization efforts across the services, infrastructure, systems, and practices
• Develop Systems & Tools to help with Development team to uphold the Reliability principles

• 5+ years of software development or site reliability engineering or equivalent experience
• Skilled at problem solving, algorithms, and data structures
• Building tools and scripting frameworks from scratch
• Working with Cloud Automation tools like CloudFormation, Terraform, CDK, aws-cli
• Scripting languages like Python, Groovy, PowerShell, Bash, Perl etc.
• Configuration automation using Ansible or equivalent tools
• Exposure to Windows, Linux administration skills
• Project management tools like Jira, Trello
• Prior experience in dealing with Datastore technologies like Postgres, MySQL, SQL, DynamoDB is desirable
• Familiarity with basic networking, security and cloud engineering concepts
• Team player who is eager to help others to succeed through mentoring and leading by example
• Highly collaborative with effective written and verbal communication skills