Senior Site Reliability Engineer/ DevOps Engineer

As a CRO specialist you will use a mix of creativity and strong analytical skills to understand website behavior, identify opportunities to drive an increase in conversion, revenue and user experience, then develop and execute a strategy to turn those ideas into an optimization and testing plan. This is a customer-facing role requiring outstanding relationship management skills.

The ideal candidate would be extremely data-driven and makes design tweaks based on user behaviour to improve conversions. An experience in creating UI/UX wireframes would be a plus.

Responsibilities:

• Use qualitative (heatmaps, sessions recordings, surveys, etc) and quantitative(Google Analytics or similar) sources of data to analyze website traffic to understand user behavior and provide data-driven recommendations to increase engagement and conversion rate.
• Understand and implement ways to monitor conversion funnel congestions, design and usability factors of highly converting web pages.
• To understand the WHY behind the data and deliver actionable insights to further improve UX and conversion rate optimization to increase lead generation and online sales.
• Define and maintain overall optimization program (site and e commerce experience, landing pages, forms and calls-to-actions) Use an iterative approach to optimization (hypothesize, design, test, measure, optimize), deriving actionable insights from the results, formulating new experiment ideas and hypotheses, while implementing winning results.
• Develop or support the team in developing hypotheses, testing roadmaps and reports for optimization projects (A/B, Multivariate, Targeting, Personalization).
• Coordinate with developers, analysts, and researchers to drive projects forward.

We are seeking an experienced Sales Manager to lead our sales team. As a Sales Manager, you will be responsible for driving the sales strategy, managing the sales team, and achieving revenue targets. You will be crucial in expanding our customer base, fostering strong client relationships, and ensuring the organization's overall growth. The official designation will be Customer Success Manager.

Job Responsibilities:

• Develop and implement a comprehensive sales strategy to drive business growth and achieve sales targets.
• Lead and manage a team of sales professionals, providing guidance, coaching, and support to maximise their performance and productivity.
• Set sales targets, monitor progress, and provide regular performance evaluations to the sales team.
• Identify new business opportunities, markets, and target clients to expand the customer base.
• Build and maintain strong relationships with key clients, understanding their needs and providing appropriate solutions.
• Collaborate with cross-functional teams, including marketing, product development, and operations, to align sales strategies with overall business objectives.
• Conduct market research and analysis to stay informed about industry trends, competitors, and customer preferences.
• Develop and deliver sales presentations, proposals, and negotiations to key clients.
• Monitor and analyse sales data, market trends, and customer feedback to identify areas of improvement and adjust sales strategies accordingly.
• Stay up-to-date with the latest advancements in IT products, services, and technologies to promote and sell the company's offerings effectively.

Mandatory Skills:

• Bachelor's degree in business, marketing, or a related field. An MBA is a plus.
• 10+ years of experience as a Sales Manager or in a similar leadership role within the IT industry.
• In-depth IT industry knowledge, including software, hardware, networking, cloud-based solutions, and emerging technologies.
• Demonstrated success in achieving sales targets and driving revenue growth.
• Strong leadership and team management skills, with the ability to motivate and inspire the sales team.
• Excellent communication, presentation, and negotiation skills.
• Strategic thinking and problem-solving abilities.
• Ability to analyse sales data and market trends to make informed decisions.
• Proficiency in using CRM software and sales tools.
• Willingness to travel as required.

Benefits:

• Fantastic company culture. No politics. Just pure work and play!
• Very approachable and helpful seniors and peers.
• Get a chance to shape your career in one of the fastest-growing and dynamic spaces.
• Lots of creative freedom!
• Lots of fun at the workplace. Frequent fun activities to make work even more enjoyable :)

To know more - https://www.bombaysoftwares.com/careers/

• Analyze, investigate & resolve bugs and technical issues faced by our merchants, partners and     customers.
• Communicate with end customers & merchants on technical issues over phone calls and get on remote sessions to solve their issues on time.
• Identify, scope out, and provide solutions for technical projects that may arise
• Build out technical documentation and knowledge base for users to access
• Be a liaison between our Support and Development teams
• Perform other reasonably related duties as assigned by the immediate supervisor and other members of the management team

Ideal Skills:

• 4+ years of work experience as software engineer
• Knowledge of PHP, SQL and hands on experience in ecommerce platforms like Shopify, WooCommerce, Magento, Salesforce Commerce Cloud, etc
• Knowledge of Javascript, HTML/CSS and ability to troubleshoot with browser’s tools
• Close attention to detail with a high degree of accuracy
• Strong self-starter attitude who doesn’t need direct supervision
• Strong written and verbal communication skills
• Strong desire to spot and resolve potential issues before they occur

Bonus Points:

• Experience providing product insights and resolving technical tickets
• Experience in startups
• Experience in an agile environment
• Coding bootcamp or technical degree is a plus
• Experience in a customer-facing or service role where you had to understand problems and provide solutions

About You

• A+ character. We are team-first here at company.
• A hard-working mentality. It’s early and there is still a lot to build.
• An excellent communicator.
• Ownership. You aren’t afraid to take on new responsibilities and you act like an owner in everything you do.
• A fun attitude. Life’s too short. We can have fun while we work hard on cool things.
• Smarts. We need people that are smart enough to make decisions on their own and also smart enough to know when they need input from others.

Perks & Benefits:

• Competitive salary
• Group Medical insurance
• Life and long term disability insurance
• Collaborative fun workspace
• The opportunity to join country’s fastest growing start-up alongside a team of motivated and driven individuals

Your Impact:

•                 Interact clearly with clients and the on-shore and off-shore project teams

•                 Regular involvement in thought leadership Best Practices development

•                 Facilitate end to end project design & development while working closely with global client

Your Skills & Experience:

•                 4 to 14 years of development experience in SFDC

•                 Excellent hands-on experience in Salesforce application development including VF, Apex Triggers, Asynchronous Apex

•                 Deep knowledge of Lightning framework

•                 Expertise in Business Requirement gathering, Analysis & conceptualizing high-level architectural framework & design

•                 Experience working with Sales or Service cloud, Community Cloud, Marketing Cloud

•                 Conceptualize end to end integration projects & knowledge of authentication mechanism

•                 Experience in REST & SOAP APIs, knowledge of Governor limits involved during Integration

•                 Working knowledge on continuous integration, working with repositories (e.g. Git)

•                 Should have experience to design the data flow and work with any ETL or dataloader

•                 Excellent experience in designing and architecting large scale applications

•                 Thorough understanding of Solution architecting & Estimation process

•                 Excellent consulting skills, oral and written communication, presentation, and analytical skills 

Set Yourself Apart With:

•                 Salesforce Certifications

•                 Knowledge of Heroku, Angular.js and Salesforce Einstein, Salesforce CPQ, CloudCraze B2B

•                 Incident and problem management skills

•                 Ability to provide necessary coaching to bring juniors up to speed on the technology

•                 Exceptional written skill for solution documentation creation for both technical and non-technical material

•                 Background in force.com platform and deployment experience in an outsourced service environment

•                 Articulation skills & Good team player

•                 Self-starter and self-learner with keen interest to grow

•                 Process orientation and the ability to define and setup processes

•                 Mentoring team members

Benefits of Working:

•                 Gender Neutral Policy

•                 18 paid holidays throughout the year for NCR/BLR (22 For Mumbai)

•                 Generous parental leave and new parent transition program

•                 Flexible work arrangements

•                 Employee Assistance Programs to help you in wellness and well being  

Come Dive In

The DevOps Engineer will execute the tools and processes to enable DevOps.

Engage in and improve the whole lifecycle of services from inception and design through deployment, operation, and refinement to efficiently deliver high-quality solutions. The candidate should bridge the gap between Development and Operational teams, working with the development teams to meet acceptance criteria and gather and document the requirements. Candidates should be able to work in fast-paced,
multi-disciplinary environments.

As An DevOps Engineer, You Will

● Work in a dynamic, agile team environment developing excellent new applications.
● Participate in design decisions, including new technology research and prototyping
● Collaborate closely with other AWS engineers and architects, cloud engineers, support teams, and other stakeholders
● Promote great Kubernetes and AWS platform design and quality
● Innovate new ideas to evolve our applications and processes
● Continuously analyzing and evaluating our systems, products, and methods for potential improvements.

Mandatory Skills:

● Experience on Linux based infrastructure
● Experience in ECS - Amazon services*
● Should have hands-on containerized Services
● Must know about AWS CI/CD pipeline.
● Must know DevOps concepts and Agile principles
● Knowledge of Git, Docker, and Jenkins
● Knowledge of Infrastructure as Code.
● Experience in using Automation Tools
● Must have experience in Test Driven Development environment setup.
● Working knowledge of Docker and Kubernetes
We recognize that asking you to give 100% of yourself daily requires us to show you the love.

PERKS: what can we offer you?

● Bi-Yearly performance audits and appraisals
● The flexibility of working days/hours
● 5 working days/week (Mon to Fri) and added payout for working Saturday
● Recognition and Appreciation
● A plethora of industry exposure and self-growth opportunities

Visit our site: www.cedcoss.com

• Contacting prospective clients / existing customers to inform them about the product using scripts

• Accurately record details of communication with customers 

• Developing and sustaining solid relationships with customers to encourage repeat business

• Answer questions about product features 

• Using sales scripts drive sales and respond to customer rejections

• Developing in-depth knowledge of products and services offered by us to make suitable recommendations based on customers' needs and preferences.

• Continually meeting or exceeding daily and monthly targets with respect to call volume and sales.

• Go the ‘extra mile’ to meet customer expectations and perform diligently

Primary skills-    Should have minimum 3 years of experience in .Net Development

• C#, Asp.Net, , SQL, HTML-5, , jQuery, Javascript
• Should have strong OOPS concepts
• Should have extremely good knowledge on SDLC processe

Responsibilities-

• Provide full lifecycle support to clients from initial client interaction and requirements analysis through design, coding, testing, debugging, implementation and deployment.
• Works on the modules implementing the business logic in C#.
• Designed and developed to create web form using ASP.NET with C#.
• Be hands on with JavaScript and jQuery, HTML.
• Should have extremely good knowledge on SDLC processes

Responsibilities

• A complete ownership of the feature.
• Find innovative ways to increase efficiency/Application performance.
• Implement Visual Designs in standards compliant.
• Build efficient and reusable front-end systems and abstractions.
• Suggest and implement improvements to existing product interfaces.
• Ensure that all the assigned systems are performing to scale.
• Work closely with product management team to define and refine feature.

Requirements

• At least 2 years of product development experience with expertise in designing and implementing high-performance web applications.
• Strong hands-on experience in developing web applications using JavaScript.
• Strong experience and knowledge in single page frameworks using ReactJS and ability to design the architecture of single page applications.