RCM Executive- AR Caller

Strong Key Account Management / Customer Success Profiles

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Mandatory (Experience) – Must have 2+ years of hands-on experience in Key Account Management / Customer Success, with atleast 2+ years in managing complex, high-value client relationships and delivering measurable growth/retention targets.

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Mandatory (Skill 1) – Must have strong commercial acumen, negotiation, and strategic problem-solving, with a clearly analytical, data-driven approach to managing accounts.

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Mandatory (Skill 2): Must have proven experience in renewals, retention, upsell, cross-sell, and expansion within assigned accounts

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Mandatory (Skill 3): Must have experience handling contract renewals, pricing discussions, and negotiation ownership

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Mandatory (Skill 4) – Must have startup / lean-team experience and demonstrated ability to handle high pace and high account volume

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Mandatory (Tool) – Proficiency with CRM tools, project management, and data analysis.

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Mandatory (Industry) – Must come from a product-based tech company in the D2C commerce-enablement ecosystem (checkout/payments, fintech, engagement/retention SaaS, WhatsApp commerce, loyalty, logistics, or commerce ops), with direct hands-on experience in D2C retention and account expansion.

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Mandatory (Market) – Must have exposure to the Indian market, with at least the most recent 2 years spent working in the Indian market. Purely global/international market experience will not be considered.

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Mandatory (Note) – CTC is inclusive of 20 percent variable

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Preferred (Background) – Engineering / technical background, or strong technical fluency explicitly valued by the client

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Preferred (Functions) – Hands-on with QBRs, account strategy/forecasting (revenue, retention, satisfaction), and upsell/cross-sell-led account expansion.

The role primarily focuses on the administration and operational support of security platforms, with a heavy emphasis on Netskope. 

You will:​

• Administer and optimize security platforms including Netskope (CASB/SSE), CyberArk EPM,  Mimecast, and others​
• Monitor, analyze, and respond to security events generated by these platforms, ensuring timely triage and resolution​
• Develop, tune, and maintain security policies (DLP, web controls, email security, endpoint privilege management) to reduce risk and false positives​
• Lead troubleshooting and root cause analysis for security incidents and platform issues across endpoint, cloud, and email security domains​
• Collaborate with engineering, IT, and business teams to implement security controls and drive remediation of identified risks​
• Integrate security tools with ServiceNow for incident management, request workflows, and automated response actions​
• Build and maintain operational dashboards and reporting for security posture, tool effectiveness, and KPIs​
• Support onboarding of new applications, users, and use cases into Netskope, Mimecast, and CyberArk EPM​
• Contribute to security architecture decisions and continuous improvement of tooling and processes​
• Develop and maintain runbooks, standard operating procedures, and knowledge base documentation 

You bring:

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• Bachelor’s degree or 5+ years of equivalent experience in Cybersecurity or related field​
• 7+ years of experience in security engineering or security operations roles​
• Strong hands-on experience with Netskope (CASB/SSE), CyberArk EPM, and Mimecast administration and operations​
• Experience integrating and operating workflows within ServiceNow (incident, change, and request management)​
• Solid understanding of endpoint security, DLP, email security, and cloud security concepts​
• Experience tuning security tools to reduce false positives and improve detection fidelity​
• Familiarity with identity and access management concepts, including privilege management and least  privilege principles​
• Ability to analyze security events and translate findings into actionable remediation steps​
• Strong cross-functional collaboration and communication skills​
• Experience developing documentation, runbooks, and operational processes​
• Ability to manage multiple priorities and operate effectively in a fast-paced environment 

MUST HAVE: Netskope Subject Matter Expertise (SME) 

• Netskope expertise is non-negotiable. 
• Candidates must be capable of serving as effective platform administrators. 
• Candidates should have a deep understanding of security policies within Netskope. 

Responsibilities 

The successful candidate will: 

• Support Netskope as the primary platform. 
• Administer and maintain security controls. 
• Fine-tune DLP policies. 
• Investigate access-related platform issues. 
• Support ticket resolution related to Netskope. 
• Work with feedback coming from the SOC team. 
• Manage policy adjustments to reduce false positives. 

Strong inside sales profile

Mandatory (Experience 1): 6 month+ experience in sales (Open to fresh graduates / entry-level candidates, no prior experience is mandatory)

Mandatory (Experience 2): Must be comfortable with high-volume outbound calling and appointment setting

Mandatory (Experience 3): Must have a strong sales mindset, quick rapport building, and follow-up discipline

Mandatory (Language): Must have excellent verbal communication in English & Hindi, confident and persuasive on calls

Mandatory (Tools): Must have working knowledge of MS Office & G-Suite

Mandatory (Note 1): Must be willing to work full-time, in-office

Mandatory (Note 2): Female candidates only

Job Position | Product Lead Architect

Hiring Mode | Full Time / Permanent

Job Location | Gurgaon

JOB DESCRIPTION

Key Responsibilities:

• Lead the development of solutions in Cybersecurity, specializing in Cloud-Firewalls, SIEM/SOAR, and Network and Security Operations..
• Make architectural and design decisions for the project.
• Guide team members in technical matters and supervise system modifications.
• Establish project specifications and technical direction.
• Delegate tasks, issue feedback, evaluate risks, and resolve conflicts.
• Continuously improve knowledge and skills by researching new technologies and sharing knowledge with the team.
• Mentor junior team members and work with legacy software

Qualifications and Experience:

• Bachelor's degree in computer science, IT, software development, or a related field. Degree in cybersecurity is an added advantage.
• Extensive industry experience, preferably with a background in networking.
• Prefer candidate swith Start-up background.
• Experience working with Agile methodologies.

Key Skills and Technologies:

• Proficiency in PHP, Python, and AWS
• Knowledge of Node.js and Go
• Strong technical design background
• Excellent communication skills, both verbal and written
• Ability to mentor and guide team members

Job Summary
- Expand the product to suit the needs of all kinds of travellers. From family travellers to hardcore backpackers and from free independent travellers to those who need a more guided approach to planning their trip. 
- Launch across more countries. This means adding support for more geographies, things to do, weather, currencies and payments, transport and accommodation. 
- Scale it up to serve millions of users a year, from across the globe. We are seeing decent growth, but it is time to up the game.

Responsibilities and Duties
How you'll add value: 
- Own the architecture and design decisions that go into shaping our backend microservices 
- Build and ship robust features. 
- Work with web and mobile engineers to design and build APIs to power the traveler and influencer applications. 
- Help us scale out to multiple geographies and serve millions of travelers
Required Experience, Skills and Qualifications
- An innate desire to grow. Both personally and with respect to the value you add to other people's lives. 
- 4+ years industry experience working with golang/Django
- Sound understanding of CS fundamentals. We don't expect you to remember every algorithm by heart. But if you know how to find the most appropriate one for any given problem, let's talk. 
- Personal projects that show an aptitude for technical excellence and product sense. 
- Interest in contributing to open source projects 
- Bonus points if you have an interest in the philosophy behind technologies. - You are intrigued by why did people develop certain technologies the way they did.
Benefits
- Work with a bunch of amazing people on a challenging problem. 
- 1 backpacking trip each year to travel outside India. We don't allow you to travel, we WANT you to travel. 
- Stock. 
- We don't mind work from home/cafe/some random city in the world as long as your work and your team is not disrupted. 
- We don't have a leave policy (there is a guideline for legal reasons) but you are free to take as much personal time as you need as long as you get your job done.

Job Type: Full-time

Salary: ₹2,000,000.00 to ₹3,000,000.00 /year

• B.Tech/B.E(Computer Science/Information Technology) and 4+ years of software development experience
• Strong experience in Python
• Strong problem-solving skills, Computer science fundamentals, Data structures, and Algorithms
• Knowledge of Databases such as SQL and Nosql

Experience of Linux

Experience using Python or Shell scripting (for Automation) 

Hands-on experience with Implementation of CI/CD Processes 

Experience working  with one cloud platforms (AWS or Azure or Google) 

Experience working with configuration management tools such as Ansible & Chef 

Experience working with   Containerization tool Docker.

Experience working with Container Orchestration tool Kubernetes.

Experience in source Control Management including SVN and/or Bitbucket

& GitHub

Experience with setup & management of monitoring tools like Nagios, Sensu & Prometheus or any other popular tools 

Hands-on experience in Linux, Scripting Language & AWS is mandatory

Troubleshoot and Triage development, Production issues