RCM Executive- AR Caller

Key Responsibilities:

• Process insurance claims accurately as per defined procedures and guidelines.
• Review and investigate claims and take appropriate action based on process requirements.
• Handle customer calls and provide appropriate assistance.
• Ensure compliance with established policies, procedures, quality standards, and audit parameters.
• Meet defined SLA, quality, productivity, and performance targets.
• Maintain accuracy and attention to detail while processing claims.
• Take ownership of assigned tasks and deliverables.
• Coordinate effectively with team members, supervisors, and relevant departments.
• Maintain regular attendance and follow shift schedules and organizational policies.
• Continuously develop process knowledge and improve skills.
• Maintain professional communication and relationships with internal and external stakeholders.

Key Skills:

English Communication | Customer Service | Claims Processing | Attention to Detail | Problem Solving | Teamwork | Process Adherence | Time Management | Quality & SLA Management

We are looking for experienced and detail-oriented AR Analysts / Senior AR Analysts to join our Medical Billing – Semi-Voice Process team in Chennai. The role involves managing Accounts Receivable activities for US healthcare clients, including payment posting-related activities, denial management, correspondence handling, insurance follow-up, and account resolution.

The ideal candidate should have strong knowledge of US healthcare AR processes, good communication skills, analytical ability, and hands-on experience in resolving outstanding accounts and improving collections.

RCM Analytics Specialist – US Healthcare

Job Title: RCM Analytics Specialist

Department: Revenue Cycle Management (RCM)

Industry: US Healthcare / Medical Billing

Experience: 2–5 Years

Employment Type: Full-Time

Location: Mohali

Shift: US Shift / Night Shift

Work Mode: Work from Office

Job Summary

We are looking for an experienced RCM Analytics Specialist to analyze US Healthcare RCM data, prepare performance reports, identify trends and revenue gaps, and provide actionable insights to improve collections, reduce denials, and enhance operational performance.

Key Responsibilities

• Analyze US Healthcare RCM data to identify trends, gaps, operational issues, and areas for improvement.
• Prepare and maintain daily, weekly, and monthly RCM performance reports and dashboards.
• Analyze denial trends and identify root causes, including eligibility, authorization, coding, documentation, and payer-related issues.
• Track payer-wise and client-wise performance and identify potential revenue leakage.
• Analyze AR aging buckets and identify high-value or aging accounts requiring immediate attention.
• Develop reports to help management monitor team productivity, collections, quality, and financial performance.
• Prepare MIS reports, dashboards, ad-hoc analysis, and business insights for management.
• Present analytical findings and recommendations to management and operational stakeholders.

Required Skills & Qualifications

• 3–5 years of experience in US Healthcare RCM, Medical Billing Analytics, MIS, Business Analytics, or Healthcare Operations.
• Strong analytical and problem-solving skills.
• Good understanding of RCM metrics, reports, and operational KPIs.
• Ability to analyze large datasets and identify trends, discrepancies, and opportunities for improvement.

Preferred Skills

• Experience with Power BI or other BI/dashboarding tools.
• Knowledge of SQL and database querying.
• Advanced Excel skills, including Pivot Tables, XLOOKUP/VLOOKUP, SUMIFS/COUNTIFS, charts, and dashboards.
• Experience in developing automated MIS/RCM dashboards.

What We Offer

• Competitive Salary: ₹40,000 – ₹70,000 per month
• Attractive Incentives for experienced candidates
• Growth and career development opportunities
• Professional and collaborative work environment

About LabStack-

LabStack is the growth engine for healthcare.

We are building the infrastructure layer that connects healthcare businesses with healthcare providers and operational workflows across India.

Our network spans diagnostics, hospitals, doctors and clinics, pharmacy, home healthcare and other healthcare services.

As healthcare networks grow, processing hospital claims accurately and coordinating with insurers and TPAs becomes a critical operational function. This role will be responsible for making sure claims move through the process accurately, efficiently and within defined SLAs.

About the Role-

We are looking for a Hospital Claims & TPA Processor to manage and oversee hospital claims and TPA-related operations.

You will work with hospitals, TPAs, insurers and internal operations teams to ensure that claims and related documentation are processed correctly and on time.

This is a detail-oriented role where accuracy, documentation, follow-up and SLA management are critical.

What You Will Do-

• Process and review hospital claims received from healthcare providers.
• Coordinate with hospitals and TPAs for claim-related documentation.
• Verify claim forms, bills, medical documents and supporting records.
• Check claims for completeness and identify missing or inconsistent information.
• Track claims from submission through processing and closure.
• Follow up with hospitals and TPAs on pending claims and documentation.
• Coordinate on claim queries, discrepancies and re-submissions.
• Maintain accurate claim records and status updates.
• Ensure claims are processed within defined SLAs.
• Monitor pending, rejected, queried and approved claims.
• Escalate cases that require additional review or intervention.
• Maintain claim trackers and operational reports.
• Coordinate with internal teams to resolve claim-related issues.
• Identify recurring documentation or processing issues and help improve the workflow.
• Maintain confidentiality and accuracy while handling healthcare and claim-related information.

What We're Looking For-

• Minimum 1 year of relevant experience.
• Prior experience in hospital claims, TPA operations, insurance claims, healthcare operations or hospital billing is preferred.
• Good understanding of the hospital insurance/TPA claims process.
• Experience working with hospitals, insurers or TPAs is a strong advantage.
• Strong attention to detail.
• Good understanding of claim documentation and verification.
• Strong follow-up and coordination skills.
• Comfortable working with Excel/Google Sheets and operational trackers.
• Ability to manage multiple claims and deadlines simultaneously.
• Strong written and verbal communication.
• Ability to identify discrepancies and escalate issues appropriately.
• Comfortable working in a fast-paced healthcare operations environment.

Compensation & Employment-

Compensation: ₹20,000–₹35,000 per month

OTC (Accounts Receivable) – Job Opening

Experience: 1–3 Years

Location: Hyderabad Only

Relocation: Not Applicable

Key Responsibilities:

• Handle Order to Cash (OTC) and Accounts Receivable activities.
• Manage invoice processing, cash application and collections.
• Perform account reconciliation and resolve payment-related queries.
• Maintain accurate records and support timely closure of AR activities.
• Coordinate with internal teams and customers for issue resolution.

Mandatory Skills:

• Order to Cash (OTC)
• Accounts Receivable (AR)
• Invoice Processing
• Cash Application
• Reconciliation
• Collections / Payment Query Resolution

Candidate Profile:

• 1–3 years of relevant experience in OTC / Accounts Receivable.
• Good communication and analytical skills.
• Willing to work from Hyderabad.

ob Details:

💰 Salary: ₹15,000 – ₹17,000 + Attractive Performance Incentives

🎓 Eligibility: Any Graduate / Diploma / ITI

💼 Experience: Minimum 1 year of experience in NBFC/ Fresher are also welcome

🗣️ Languages: Kannada, Tamil, Telugu, Malayalam

⚡ Joining: Immediate

🎯 Key Responsibilities:

✔️ Handle assigned DPD delinquent loan accounts and ensure timely recoveries.

✔️ Negotiate repayment plans and resolve overdue accounts through effective customer communication.

✔️ Achieve monthly collection and recovery targets while maintaining compliance with company and regulatory guidelines.

✔️ Update collection activities accurately in the CRM and coordinate with internal teams to resolve customer queries.