Senior Product Manager

A Production Support Engineer ensures the smooth operation of software applications and IT systems in a production environment. Here’s a breakdown of the role:

Key Responsibilities

• Monitoring System Performance: Continuously track application health and resolve performance issues.
• Incident Management: Diagnose and fix software failures, collaborating with developers and system administrators.
• Troubleshooting & Debugging: Analyze logs, use diagnostic tools, and implement solutions to improve system reliability.
• Documentation & Reporting: Maintain records of system issues, resolutions, and process improvements.
• Collaboration: Work with cross-functional teams to enhance system efficiency and reduce downtime.
• Process Optimization: Suggest improvements to reduce production costs and enhance system stability.

Required Skills

• Strong knowledge of SQL, UNIX/Linux, Java, Oracle, and Splunk.
• Experience in incident management and debugging.
• Ability to analyze system failures and optimize performance.
• Good communication and problem-solving skills.

Job Responsibilities:

The role is responsible for designing, coding, and modifying web apps, from layout to function and according to the specifications. Integrating data from various back-end services and databases.

Job Duties

• Candidate must have a strong understanding of UI, cross-browser compatibility, general web functions, and standards.

• The position requires constant communication with colleagues.
• Experience in working with distributed environments

• Deep expertise and hands-on experience with Web Applications and programming languages such as HTML, CSS, JavaScript, JQuery, and API.

Skills:

Proven working experience (2 years) in:

• Node.js

• Angular

• React

Key Responsibilities

• Day to day management and successful long-term relationships with different accounts.

• Experience in fronting client relationships directly

• Handling operations and client management
• End to end project management
• Briefing the creative team, helping in the creation of a concept.
• Facilitating communication between Client Service Operations & other business units to ensure an effective operating environment.
• Focusing on the strategic aspects of maintaining and growing long-term relationships.
• Establishing growth plans for teams and managed accounts
• Strategizing and executing campaigns for clients.
• Identifying prospective clients, establishing strategic partnerships and alliances
• Working with senior management keeping them informed of new developments, service issues and new business opportunities.
• Managing paid social media campaigns 

Preferred Requirements:

• 4-10 yrs RELEVANT experience 

• Must have worked with digital agencies managing social media marketing and performance marketing (preferable)

• Also willing to consider exceptionally talented folks from offline agencies

• Located in Bangalore and willing to travel to HSR layout

• Experience in fronting client relationships directly

• Experience in social media marketing (organic & paid)
• Experience in relationship management, strong verbal and written communications skills

Experience of Linux

Experience using Python or Shell scripting (for Automation) 

Hands-on experience with Implementation of CI/CD Processes 

Experience working  with one cloud platforms (AWS or Azure or Google) 

Experience working with configuration management tools such as Ansible & Chef 

Experience working with   Containerization tool Docker.

Experience working with Container Orchestration tool Kubernetes.

Experience in source Control Management including SVN and/or Bitbucket

& GitHub

Experience with setup & management of monitoring tools like Nagios, Sensu & Prometheus or any other popular tools 

Hands-on experience in Linux, Scripting Language & AWS is mandatory

Troubleshoot and Triage development, Production issues

Technical Document writer

About Aviso

Aviso is the AI Compass that guides Sales and Go-to-Market teams to close more deals, accelerate revenue growth, and find their True North. Aviso delivers true revenue intelligence, nudges team-wide actions, and gives precise guidance so sellers and teams don’t get lost in the fog of CRM, scattered data lakes, and human biases.

We are a global company with offices in Redwood City, San Francisco, Hyderabad, and Bangalore. Our customers are innovative leaders in their market. We are proud to count Dell, Honeywell, MongoDB, Glassdoor, Splunk, FireEye, and RingCentral as our customers, helping them drive revenue, achieve goals faster, and win in bold new frontiers. Aviso is backed by Storm Ventures, Shasta Ventures, Scale Venture Partners and leading Silicon Valley technology investors. 

What you will be doing

• The documentation effort includes evaluation, document preparation (organize, write, capture screen images, index), editing and review with the project team.
• Ability to grasp and visualize enterprise software and infrastructure concepts.
• Ability to produce world class documentation.
• Work closely with the product engineering team and gain deep understanding of the product features, behaviour and requirements.
• Writing of any and all User Manuals for Aviso
• Work with the QA team to produce high quality QA documents.
• Update and review existing documents for every release after analysing the changes. Own/Manage these documentations in central repository with a proper folder structure. 
• Organize the technical material into various categories of documents.
• Write world class technical content that is clear and consistent with appropriate diagrams, charts and screen shots of the product for better illustration as per established document standards.
• Attend cross-functional planning meetings and scrum meetings
• Coordinate with subject matter experts to ensure that the content is accurate and current
• Provide daily/weekly activity status to the project heads and communicate with them via email, IM and video conference.
• Should be able to present information in a simple, concise manner. Should pay attention to detail.

What you bring

• Qualification: BE/BTech,ME/MTech/MCA background
• You must have minimum 4 years in Technical Writing.
• Must have excellent written and oral communication skills
• Must have the ability to grasp and communicate technical concepts 
• Must have organization and analytical skills 
• You should have Experience in modular documentation using XML Editors
• You will be Understanding of latest technologies in technical communication – added advantage
• Demonstrates the ability to analyze and communicate information needs at both the conceptual and detail level
• Experience in working in an Agile environment would be an advantage

Aviso offers

• Dynamic, diverse, inclusive startup environment driven by transparency and velocity
• Bright, open, sunny working environment and collaborative office space
• Convenient office locations in Redwood City, Hyderabad and Bangalore tech hubs
• Competitive salaries and company equity, and a focus on developing world class talent operations
• Comprehensive health insurance available (medical) for you and your family
• Unlimited leaves with manager approval and a 3 month paid sabbatical after 3 years of service
• CEO moonshots projects with cash awards every quarter
• Upskilling and learning support including via paid conferences, online courses, and certifications
• Every month Rupees 2,500 will be credited to Sudexo meal card