Graphic Designer

Position: Insights Manager

Location: Gurugram (Onsite)

Experience Required: 4+ Years

Working Days: 5 Days (Mon to Fri)

About the Role

We are seeking a hands-on Insights Manager to build the analytical backbone that powers decision-making. This role sits at the centre of the data ecosystem, partnering with Category, Commercial, Marketing, Sourcing, Fulfilment, Product, and Growth teams to translate data into insight, automation, and action.

You will design self-running reporting systems, maintain data quality in collaboration with data engineering, and build analytical models that directly improve pricing, customer experience, and operational efficiency. The role requires strong e-commerce domain understanding and the ability to move from data to decisions with speed and precision.

Key Responsibilities

1. Data Platform & Governance

• Partner with data engineering to ensure clean and reliable data across Shopify, GA4, Ad platforms, CRM, and ERP systems
• Define and maintain KPI frameworks (ATC, CVR, AOV, Repeat Rate, Refunds, LTV, CAC, etc.)
• Oversee pipeline monitoring, QA checks, and metric documentation

2. Reporting, Dashboards & Automation

• Build automated datamarts and dashboards for business teams
• Integrate APIs and automate data flows across multiple sources
• Create actionable visual stories and executive summaries
• Use AI and automation tools to improve insight delivery speed

3. Decision Models & Applied Analytics

• Build models for pricing, discounting, customer segmentation, inventory planning, delivery SLAs, and recommendations
• Translate analytics outputs into actionable playbooks for internal teams

4. Insights & Actionability

• Diagnose performance shifts and identify root causes
• Deliver weekly and monthly insight-driven recommendations
• Improve decision-making speed and quality across functions

Qualifications & Experience

• 4–7 years of experience in analytics or product insights (e-commerce / D2C / retail)
• Strong SQL and Python skills
• Hands-on experience with GA4, GTM, and dashboarding tools (Looker / Tableau / Power BI)
• Familiarity with CRM platforms like Klaviyo, WebEngage, or MoEngage
• Strong understanding of e-commerce KPIs and customer metrics
• Ability to communicate insights clearly to non-technical stakeholders

What We Offer

• Greenfield opportunity to build the data & insights platform from scratch
• High business impact across multiple functions
• End-to-end exposure from analytics to automation and applied modelling
• Fast-paced, transparent, and collaborative work culture

• Highly proficient in JavaScript and Typescript, PassportJs, Sequelize.
• Working knowledge of Node.js frameworks such as ExpressJs, SailsJs, VueJs and  ElectronJs.
• Good understanding of server-side templating languages such as Jade, EJS, Mustache etc.
• Good understanding of server-side CSS preprocessors such as Stylus, Less,Sass etc.
• Basic understanding of front-end technologies, such as HTML5, and CSS3
• Sound knowledge of Testing frameworks such as Mocha, Chai, Jasmine, Cucumber etc.
• Experience of writing unit, integration and E2E tests.
• Experience of working with SQL databases.
• Experience of integrating third party APIs.
• Good understanding of code versioning tools, such as Git.
• Good Communication Skills.

About Xpresslane:
Xpresslane is a universal one-click checkout platform for eCommerce. We want to transform the way online shoppers buy, Democratize optimized checkout and post checkout experience. We have achieved 150+ signups from D2C merchants in the last year alone and are aggressively adding new features to help solve problems in their checkout process.

Engineering @Xpresslane:
We are a small group of Tech Enthusiasts, Product Managers. We give incredible value to design and UX is our topmost priority. We've implemented products using Go, Java, Kubernetes, Docker, Temporal, GraphDB, Svelte & React, Cypress, Gitlab CI/CD.

Why Engineering @Xpresslane:

• Opportunity to Design & Implement new features which are internet-facing.
• Opportunity to Design Scalable Distributed System spanning many regions.
• Freedom to learn & work across Frontend/Backend/Devops/Design Expertise.
• 2-4 years of experience in Frontend Engineering.
• Expertise in one or more frontend frameworks like React/Angular/Vue/Svelte
• Style the frontend applications with an incredible focus on design & UX.
• Self-driven in identifying opportunities to make things better and efficient.
• Ensure code quality and reliability through automated test implementations.
• View frontend as Engineering i.e, plan & implement components for reusability, testability
  and scalability.
• Nice to have, experience in using Figma/Sketch for quick mockups & prototypes
• Nice to have knowledge of cache busting, CSRF, XSS attacks.

Position –  Product Designer

Location – Mumbai/Bangalore 

About Us

upGrad is an online education platform building the careers of tomorrow by offering the most industry-relevant programs in an immersive learning experience. Our mission is to create a new digital-first learning experience to deliver tangible career impact to individuals at scale. upGrad currently offers programs in Data Science, Machine Learning, Product Management, Digital Marketing, and Entrepreneurship, etc. upGrad is looking for people passionate about management and education to help design learning programs for working professionals to stay sharp and stay relevant and help build the careers of tomorrow.

• upGrad was awarded the https://iamaiida.in/index.php">Best Tech for Education by IAMAI for 2018-19
• upGrad was also ranked as one of the https://www.linkedin.com/pulse/linkedin-top-startups-2018-25-most-sought-after-india-linkedin/">LinkedIn Top Startups 2018: The 25 most sought-after startups in India 
• upGrad was earlier selected as one of the https://www.fastcompany.com/most-innovative-companies/2017/sectors/india">top ten most innovative companies in India by FastCompany.
• We were also https://www.ft.com/content/9150579a-f24c-11e6-95ee-f14e55513608">covered by the Financial Times along with other disruptors in Ed-Tech
• upGrad is the https://yourstory.com/2017/01/startup-india-learning-program-offers-free-online-entrepreneurship-course/">official education partner for Government of India - Startup India program 
• Our program with IIIT B has been ranked https://www.analyticsindiamag.com/top-10-courses-and-training-programs-on-artificial-intelligence-in-india-ranking-2018/">#1 program in the country in the domain of Artificial Intelligence and Machine Learning 

Roles & Responsibilities

* Reviewing and improving our current platforms

* Define visual elements, product elements, and overall design

* Individually contribute to projects along with the product manager, developers and stakeholders

* Interacting with the team for ideation and work critique

* Evaluate and set best UI practices and standards

* Creating functional as well as beautiful solutions to the most hideous of problems across all devices

* Intriguing us with new ideas, thoughts, or observations

• Intriguing us with new ideas, thoughts, or observations

Skills Required

* Full time-based in Mumbai/Bangalore, we like to work collaboratively

* 2 - 5 years of relevant design experience

* User obsessed with strong Visual skills

* Hold other creative inclinations; we believe hobbies are an integral part of Designer’s growth

Freedom to execute with an opportunity to build a new product

Qualification – Any Graduate

Years of Exp – 2 - 5