Senior Operations Executive

About the Role

We are seeking a highly skilled Tech Lead who can drive the development of high-performance, scalable products while contributing hands-on to coding, architecture, and system design. You will work closely with a small engineering team, guiding them in technology decisions, quality delivery, and best practices while also taking ownership of key modules yourself.

Key Responsibilities

• Lead end-to-end product development from design to deployment.
• Act as both a technical contributor and mentor within a small, agile team.
• Architect scalable, robust, and secure backend and frontend systems.
• Participate in and guide:
• System design & architecture decisions
• Algorithmic analysis and performance optimization
• Database modeling and API design
• Write clean, maintainable, high-quality code.
• Own deployment pipelines and ensure reliable production releases.
• Collaborate with cross-functional stakeholders to translate requirements into actionable technical plans.
• Conduct code reviews, enforce coding standards, and ensure engineering excellence.
• Troubleshoot and solve complex technical challenges in production environments.

Required Technical Skills

• Strong expertise in Node.js and/or Python.
• Hands-on experience with TypeScript and React.js for frontend development.
• Knowledge of Go (Golang) is a strong advantage.
• Deep understanding of:
• Data Structures & Algorithms
• System Design
• Distributed systems concepts
• Microservices architecture
• Experience with deployment using:
• Docker, Kubernetes, or similar orchestration tools
• CI/CD pipelines
• Cloud platforms (AWS / GCP / Azure)
• Strong understanding of databases (SQL and NoSQL).

Soft Skills

• Strong leadership and ability to guide a small development team.
• Clear communication with technical and non-technical stakeholders.
• Ownership mindset with focus on delivering quality, on time.
• Problem-solver with the ability to make quick and correct technical decisions.

Preferred Qualifications

• 4–10 years of experience in software development.
• Prior experience in a startup or fast-moving product environment.
• Experience deploying and managing real-world products at scale.

What We Offer

• Opportunity to build and influence real products end-to-end.
• A collaborative, high-ownership environment.
• Freedom to experiment and drive product and engineering decisions.

🌍 We’re Hiring: AI Growth Manager | Remote | Full-time

Are you looking to kickstart your career in enterprise AI sales while working directly with senior executives?

Do you thrive in a fast-paced, startup environment and enjoy being the engine that drives deals forward?

We’re looking for an AI Growth Manager to support our enterprise sales motion, ensuring every new contact, opportunity, and follow-up is tracked, executed, and advanced. This hybrid role blends client-facing interactions with behind-the-scenes operational support, providing hands-on exposure to enterprise sales, consultative selling, and solution scoping.

What You’ll Do:

🔹 Research, qualify, and follow up on new contacts and opportunities

🔹 Prepare presentations, proposals, and meeting materials for senior executives

🔹 Join client meetings, capture notes, and manage follow-ups

🔹 Coordinate workshops, demos, and proof-of-concepts with internal teams

🔹 Maintain dashboards, CRM data, and weekly pipeline reports

Who You Are:

✔️ 2–5 years of experience in sales, business development, consulting, or operations (internships welcome)

✔️ Eager to learn enterprise sales directly from experienced executives

✔️ Self-starter, organized, detail-oriented, and comfortable in ambiguous environments

✔️ Excellent communication skills, able to capture meeting outcomes clearly

✔️ Curious about AI, enterprise technology, and consultative sales

✔️ Proficient with productivity tools (Google Workspace, PowerPoint, Excel); HubSpot familiarity is a plus

✨ Why Join Us:

• Work directly with senior executives and global enterprise clients
• Build hands-on skills in enterprise AI sales and solution scoping
• Be part of a high-growth AI startup recognized as a Top 5 Data Science & ML platform
• Competitive compensation and remote flexibility

About Client Launched in 1993, Client's brand, focused on providing high-quality herbal powders for beauty care. With a commitment to purity, their products contain only natural ingredients without fillers or preservatives. Recognizing the demand for safe and differentiated products in the growing Indian personal care market, they expanded their product range. In 2012, a strategic investor joined, leading to further expansion and enhanced product quality. Today, the brand boasts 36 products across 10 categories, marrying Ayurvedic principles with natural ingredients, offering outstanding products globally through various channels.

 Job Description:

• Develop and oversee performance marketing strategy
• Manage Ad campaigns on Facebook, Google & Marketplaces
• Create engaging content for digital platforms
• Conduct regular CRO audits and execute A/B tests
• Implement user testing for enhanced conversion rates
• Review and optimize advertising campaigns for planned ROAS/ACOS
• Identify and optimize performance marketing channels
• Manage Analytics for campaign tracking
• Troubleshoot campaign-related issues
• Stay updated on industry trends and emerging technologies

Requirements

• 3-4 years of proven Performance Marketing experience
• Bachelor's degree in Marketing, Business, or related field
• In-depth knowledge of digital marketing channels and analytics
• Strong creative skills with attention to detail
• Data-driven mindset and analytical abilities

About Us:

Kapture Cx is an Enterprise-grade SaaS-based Customer Support Automation platform that provides businesses across industries with all-in-one customer service software. It's a cloud CRM that’s more than just a helpdesk designed to meet the needs of any industry. At Kapture, we believe that daily customer operations should be made simple and efficient to meet up with all the endless demands of customers.

Kapture is the preferred choice of leading brands including Nykaa, Meesho, Bigbasket, Unilever, Zepto, Ajio, Netmeds, Jio, Prestige and many others to build a world-class customer support ecosystem. Kapture Cx is headquartered in Bangalore and we have offices in Mumbai, Delhi/NCR and Florida. Our channel Partner network spans across 12 countries and powers 500+ businesses globally to automate their sales and support.

Position Overview:

We are seeking a highly skilled and experienced Project Manager / Implementation Manager to lead and oversee the successful implementation of our SaaS CRM solution for our B2B customers. As a Project Manager, you will be responsible for managing all aspects of the implementation process, including team handling and people management, to ensure projects are delivered on time, within budget, and to the highest level of customer satisfaction.

Key Skills:

• 5+ years of experience in an IT services / Software product company with B2B SAAS implementation. 
• Strong project management skills with a proven track record of successfully managing complex software implementation projects, preferably in the SaaS CRM domain.
• Excellent leadership abilities to effectively manage and motivate cross-functional teams throughout the implementation lifecycle, including team handling and people management experience.
• In-depth knowledge and understanding of B2B customer needs and challenges related to CRM systems.
• Proficient in utilizing project management tools and methodologies to plan, track, and report on project progress.
• Exceptional communication and interpersonal skills to collaborate with customers, stakeholders, and internal teams, ensuring clear and consistent communication throughout the implementation process.
• Analytical and problem-solving skills to identify and address project risks and issues proactively.
• Strong customer focus with the ability to build strong relationships, understand customer requirements, and deliver solutions that meet customer expectations.

Key Responsibilities:

1. Lead and manage end-to-end implementation projects of our SaaS CRM solution for B2B customers, ensuring successful delivery within scope, schedule, and budget.
2. Build and manage a high-performing implementation team, providing guidance, support, and mentorship to team members, and fostering a collaborative and productive work environment.
3. Collaborate with sales and pre-sales teams to understand customer requirements and create project implementation plans that align with customer expectations and business objectives.
4. Develop and maintain project schedules, work breakdown structures, and resource allocation plans to effectively manage project timelines and resources, including team members' workloads and assignments.
5. Define project deliverables, milestones, and success criteria, and monitor progress against these throughout the implementation process.
6. Manage project risks and issues, proactively identify potential obstacles and implement mitigation strategies to ensure successful project outcomes.
7. Coordinate and communicate with cross-functional teams, including development, testing, quality assurance, and customer support, to ensure seamless integration and alignment during the implementation process.
8. Conduct regular project status meetings, providing updates to stakeholders and customers on project progress, risks, and issues.
9. Ensure a high level of customer satisfaction by managing customer expectations, addressing concerns, and providing timely and effective solutions.
10. Contribute to the continuous improvement of implementation processes, tools, and methodologies, identifying opportunities to enhance efficiency and effectiveness.

About the role:

We are looking for an experienced Software Development Engineer II (SDE2) to help deliver high visibility and impact features for the ChakraHQ Platform. ChakraHQ Platform is the world's first Omnichannel Process Automation Platform. Imagine AWS but for operations and business teams; built on cutting edge technology stacks, to solve problems for modern businesses.

Technology specialists at ChakraHQ are at the core of the company's decisions and vision. As an SDE2, you will contribute to the design and development of the core technology stack of the ChakraHQ Platform. Working closely with Engineering, Product Management, Sales and Customer Success you will take ownership to develop features, plugins and custom fixes that will materially impact customer’s and ChakraHQ’s business. You will also be responsible for maintaining a streamlined build and CI/CD system. You will help coordinate the incorporation of upstream features into the ChakraHQ Platform. 

Technologies you will work with: React-Native, Javascript, Android, iOS, PostgreSQL, Serverless, AWS, Google Cloud

Responsibilities:

• Design, develop and maintain features, services, products that are part of ChakraHQ
• Own delivery of said features and services
• Own success of the products by tracking its lifecycle with customers
• Build systems that scale horizontally
• Implement clean and modern mobile interfaces that provide an excellent user experience. 
• Write automated tests to ensure code quality
• Work with customers to build a product roadmap
• Work with sales & marketing to sell your product to end-users
• Work as an integral part of an agile software development team to build features end-to-end
• Support those features in the ChakraHQ production environment by participating in an on-call rotation

Position Requirements:

• Bachelor's degree in Computer Science.
• 3+ years of experience working on teams to develop and deploy web or mobile applications
• Expertise with Javascript
• Knowledge of frameworks such as React-Native is a big plus
• Ability to write code compatible across browsers and other clients
• Good understanding of backend systems i.e. web services, APIs from a consumer perspective
• Proficiency with git and Github workflows
• Expertise with test-driven development and automated testing
• Excellent analytical and problem-solving skills
• Excellent communication skills and fluent English
• Open to learn and work on new technologies

• Good experience on RESTful services
• .Hands on experience on NodeJs
• .Should have previous working experience on Sql and Postgresql  
•  Must have relevant experience in NodeJS from 3-5years.