Sr. DevOps Engineer

Experience: 5-8 years of professional experience in software engineering, with a strong

background in developing and deploying scalable applications.

● Technical Skills:

○ Architecture: Demonstrated experience in architecture/ system design for scale,

preferably as a digital public good

○ Full Stack: Extensive experience with full-stack development, including mobile

app development and backend technologies.

○ App Development: Hands-on experience building and launching mobile

applications, preferably for Android.

○ Cloud Infrastructure: Familiarity with cloud platforms and containerization

technologies (Docker, Kubernetes).

○ (Bonus) ML Ops: Proven experience with ML Ops practices and tools.

● Soft Skills:

○ Experience in hiring team members

○ A proactive and independent problem-solver, comfortable working in a fast-paced

environment.

○ Excellent communication and leadership skills, with the ability to mentor junior

engineers.

○ A strong desire to use technology for social good.

Preferred Qualifications

● Experience working in a startup or smaller team environment.

● Familiarity with the healthcare or public health sector.

● Experience in developing applications for low-resource environments.

● Experience with data management in privacy and security-sensitive applications.

Must Have -

a. Background working with Startups

b. Good knowledge of Kubernetes & Docker

c. Background working in Azure

What you’ll be doing

• Ensure that our applications and environments are stable, scalable, secure and performing as expected.
• Proactively engage and work in alignment with cross-functional colleagues to understand their requirements, contributing to and providing suitable supporting solutions.
• Develop and introduce systems to aid and facilitate rapid growth including implementation of deployment policies, designing and implementing new procedures, configuration management and planning of patches and for capacity upgrades
• Observability: ensure suitable levels of monitoring and alerting are in place to keep engineers aware of issues.
• Establish runbooks and procedures to keep outages to a minimum. Jump in before users notice that things are off track, then automate it for the future.
• Automate everything so that nothing is ever done manually in production.
• Identify and mitigate reliability and security risks. Make sure we are prepared for peak times,
• DDoS attacks and fat fingers.
• Troubleshoot issues across the whole stack - software, applications and network.
• Manage individual project priorities, deadlines, and deliverables as part of a self-organizing team.
• Learn and unlearn every day by exchanging knowledge and new insights, conducting constructive code reviews, and participating in retrospectives.

Requirements

• 2+ years extensive experience of Linux server administration include patching, packaging (rpm), performance tuning, networking, user management, and security.
• 2+ years of implementing systems that are highly available, secure, scalable, and self-healingon Azure cloud platform
• Strong understanding of networking, especially in cloud environments along with a good understanding of CICD.
• Prior experience implementing industry standard security best practices, including those recommended by Azure
• Proficiency with Bash, and any high-level scripting language.
• Basic working knowledge of observability stacks like ELK, prometheus, grafana, Signoz etc
• Proficiency with Infrastructure as Code and Infrastructure Testing, preferably using Pulumi/Terraform.
• Hands-on experience in building and administering VMs and Containers using tools such as Docker/Kubernetes.
• Excellent communication skills, spoken as well as written, with a demonstrated ability to articulate technical problems and projects to all stakeholders.

Senior Software Engineer I - DevOps Engineer

Exceptional software engineering is challenging. Amplifying it to ensure that multiple teams can concurrently create and manage a vast, intricate product escalates the complexity. As a Senior Software Engineer within the Release Engineering team at Sumo Logic, your task will be to develop and sustain automated tooling for the release processes of all our services. You will contribute significantly to establishing automated delivery pipelines, empowering autonomous teams to create independently deployable services. Your role is integral to our overarching strategy of enhancing software delivery and progressing Sumo Logic’s internal Platform-as-a-Service.

What you will do:

• Own the Delivery pipeline and release automation framework for all Sumo services

• Educate and collaborate with teams during both design and development phases to ensure best practices.

• Mentor a team of Engineers (Junior to Senior) and improve software development processes.

• Evaluate, test, and provide technology and design recommendations to executives.

• Write detailed design documents and documentation on system design and implementation.

• Ensuring the engineering teams are set up to deliver quality software quickly and reliably.

• Enhance and maintain infrastructure and tooling for development, testing and debugging

What you already have

• B.S. or M.S. Computer Sciences or related discipline

• Ability to influence: Understand people’s values and motivations and influence them towards making good architectural choices.

• Collaborative working style: You can work with other engineers to come up with good decisions.

• Bias towards action: You need to make things happen. It is essential you don’t become an inhibitor of progress, but an enabler.

• Flexibility: You are willing to learn and change. Admit past approaches might not be the right ones now.

Technical skills:

• 4+ years of experience in the design, development, and use of release automation tooling, DevOps, CI/CD, etc.
• 2+ years of experience in software development in Java/Scala/Golang or similar
• 3+ years of experience on software delivery technologies like jenkins including experience writing and developing CI/CD pipelines and knowledge of build tools like make/gradle/npm etc.
• Experience with cloud technologies, such as AWS/Azure/GCP
• Experience with Infrastructure-as-Code and tools such as Terraform
• Experience with scripting languages such as Groovy, Python, Bash etc.
• Knowledge of monitoring tools such as Prometheus/Grafana or similar tools
• Understanding of GitOps and ArgoCD concepts/workflows
• Understanding of security and compliance aspects of DevSecOps

About Us

Sumo Logic, Inc. empowers the people who power modern, digital business. Sumo Logic enables customers to deliver reliable and secure cloud-native applications through its Sumo Logic SaaS Analytics Log Platform, which helps practitioners and developers ensure application reliability, secure and protect against modern security threats, and gain insights into their cloud infrastructures. Customers worldwide rely on Sumo Logic to get powerful real-time analytics and insights across observability and security solutions for their cloud-native applications. For more information, visit www.sumologic.com.

Sumo Logic Privacy Policy. Employees will be responsible for complying with applicable federal privacy laws and regulations, as well as organizational policies related to data protection.

Exposure to development and implementation practices in a modern systems environment together with exposure to working in a project team particularly with reference to industry methodologies, e.g. Agile, continuous delivery, etc

• At least 3-5 years of experience building and maintaining AWS infrastructure (VPC, EC2, Security Groups, IAM, ECS, CodeDeploy, CloudFront, S3)
• Strong understanding of how to secure AWS environments and meet compliance requirements
• Experience using DevOps methodology and Infrastructure as Code
• Automation / CI/CD tools – Bitbucket Pipelines, Jenkins
• Infrastructure as code – Terraform, Cloudformation, etc
• Strong experience deploying and managing infrastructure with Terraform
• Automated provisioning and configuration management – Ansible, Chef, Puppet
• Experience with Docker, GitHub, Jenkins, ELK and deploying applications on AWS
• Improve CI/CD processes, support software builds and CI/CD of the development departments
• Develop, maintain, and optimize automated deployment code for development, test, staging and production environments

DevOps 

Engineers : Min 3 to 5 Years 
Tech Leads : Min 6 to 10 Years 

• Implementing & supporting CI/CD/CT pipelines at scale.  
• Knowledge and experience using Chef, Puppet or Ansible automation to deploy and be able to manage Linux systems in production and CI environments.  
• Extensive experience with Shell scripts (bash).  
• Knowledge and practical experience of Jenkins for CI.  
• Experienced in build & release management.  
• Experience of deploying JVM based applications.  
• Enterprise AWS deployment with sound knowledge on AWS & AWS security.  
• Knowledge of encryption technologies: IPSec, SSL, SSH. 
• Minimum of 2 years of experience as a Linux Systems Engineer (CentOS/Red Hat) ideally supporting a highly-available, 24x7 production environments. 
• DNS providing and maintenance.  
• Helpful skills: Knowledge of applications relying on Maven, Ant, Gradle, Spring Boot.  
• Knowledge of app and server monitoring tools such as ELK/AppEngine. 
• Excellent written, oral communication and interpersonal skills. 

- You will manage all elements of the post-sale program relationship with your customers, starting with customer on-boarding and continuing throughout the customer relationship. 

- As the primary customer interface, you engage with customer teams to educate, identify needs, develop designs, set goals, manage and execute on plans that unlock continuous, incremental value from their investments in the CloudPassage Halo platform.

- You are hands-on during execution and thoroughly enjoy seeing your security projects come to life and supporting them afterwards. You are a trusted adviser.

Responsibilities :

- Manage a portfolio of 5+ Enterprise customer accounts with complex needs (typical enterprise customers invest between $500k and $4m+ per year with CloudPassage, have hundreds to tens of thousands of individual public cloud infrastructure deployments, and protect hundreds of thousands of cloud infrastructure assets with Halo).

- Provide level-3 technical support on your customer's most complex issues

- Lead implementation of low-level security controls in Cloud environments, for services, server and containers

- Remotely diagnose & resolve DevSecOps issues in customer environments - able to resolve their DevOps issues that may be interfering with CloudPassage processing.

- Interact with CloudPassage Engineering team by providing customer issue reproduction and data capture, technical diagnostics and validating fixes. QA experience preferred.

- Establish and program manage proactive, value-driven, high-touch relationships with your customers to understand, document and align customer strategies, business objectives, designs, processes and projects with Halo platform capabilities and broader CloudPassage services.

- Develop a trusted advisor relationship by building and maintaining appropriate relationships at all levels with your customer accounts, creating a premium and high-caliber experience.

- Ensure continued satisfaction, identify & confirm unaddressed customer needs that can be value-add opportunities for up-sell and cross-sell, and communicate those needs to the CloudPassage sales team. Identify any early CSAT issues and renewal risks and work with the internal team to remediate and ensure strong CSAT and a successful renewal.

- Be a strong customer advocate within CloudPassage and identify and support areas for improvement in the customer experience, both in our product and processes.

- Be team-oriented, but with a bias towards action to get things done for your customers.

Requirements : Strong cloud security knowledge & experience including :

- End-to-end enterprise security processes

- Cloud security - cloud migrations & shift in security requirements, tooling & approach

- Hands-on DevOps, DevSecOps architecture & automation (critical)

- 4+ years experience in security consulting and project/program management serving cybersecurity customers.

- Complex, level 3 technical support

- Remotely diagnosing & resolving DevSecOps issues in customer environments

- Interacting with CloudPassage Engineering team with customer issue reproduction

- Experience working in a security SaaS company in a startup environment.
 
- Experience working with Executive and C-Level teams.

- Ability to build and maintain strong relationships with internal and external constituents.

- Excellent organization, project management, time management, and communication skills.

- Understand and document customer requirements, map to product, track & report metrics, identify up-sell and cross-sell opportunities.
 
- Analytical both quantitatively and qualitatively.

- Excellent verbal and written communication skills.
 
- Security certifications (Security +, CISSP, etc.).

Expert Technical Skills :

- Consulting and project management : documenting project charters, project plans, executing delivery management, status reporting. Executive-level presentation skills.

- Security best practices expertise : software vulnerabilities, configuration management, intrusion detection, file integrity.

- System administration (including Linux and Windows) of cloud environments : AWS, Azure, GCP; strong networking/proxy skills.

Proficient Technical Skills :

- Configuration/Orchestration (Chef, Puppet, Ansible, SaltStack, CloudFormation, Terraform).

- CI/CD processes and environments.

Familiar Technical Skills & Knowledge : Python scripting & REST API's, Docker containers, Zendesk & JIRA.

• Mandatory: Docker, AWS, Linux, Kubernete or ECS
• Prior experience provisioning and spinning up AWS Clusters / Kubernetes
• Production experience to build scalable systems (load balancers, memcached, master/slave architectures)
• Experience supporting a managed cloud services infrastructure
• Ability to maintain, monitor and optimise production database servers
• Prior work with Cloud Monitoring tools (Nagios, Cacti, CloudWatch etc.)
• Experience with Docker, Kubernetes, Mesos, NoSQL databases (DynamoDB, Cassandra, MongoDB, etc)
• Other Open Source tools used in the infrastructure space (Packer, Terraform, Vagrant, etc.)
• In-depth knowledge on Linux Environment.
• Prior experience leading technical teams through the design and implementation of systems infrastructure projects.
• Working knowledge of Configuration Management (Chef, Puppet or Ansible preferred) Continuous Integration Tools (Jenkins preferred)
• Experience in handling large production deployments and infrastructure.
• DevOps based infrastructure and application deployments experience.
• Working knowledge of the AWS network architecture including designing VPN solutions between regions and subnets
• Hands-on knowledge with the AWS AMI architecture including the development of machine templates and blueprints
• He/she should be able to validate that the environment meets all security and compliance controls.
• Good working knowledge of AWS services such as Messaging, Application Services, Migration Services, Cost Management Platform.
• Proven written and verbal communication skills.
• Understands and can serve as the technical team lead to oversee the build of the Cloud environment based on customer requirements.
• Previous NOC experience.
• Client Facing Experience with excellent Customer Communication and Documentation Skills