
Responsibilities:
- Build user journeys and communication strategies for every funnel the user goes through in the app
- Build highly engaging campaigns across user funnels to increase conversion rates
- Drive repeat users, referrals through Email, Push Notifications and other product touchpoints
- Plan & run defined experiments - test open rates, CTR, messaging, conversion rates and renewals.
- Work with internal and external stakeholder to seamlessly drive all campaigns
- Constantly look for funnel drop offs and optimise every step to increase conversion rates
- Share data on daily, weekly and monthly basis with the larger team
Requirement:
- 5+ years of hands-on experience in working with user engagement platforms like WebEngage
- Experience in building user funnels across app and web and proven record of successfully driving engagement and conversions
- Knowledge of HTML coding to create emailers is a must
- Experience working in a B2C product or Edtech is preferrable

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JOB TITLE: LEAD GENERATION SPECIALIST
Location: New Delhi
Experience Level: 1-3 years
Industry: SaaS / B2B / Enterprise Solutions
About the Role
Geotrackers, is looking for a Leads Generation Specialist to support the organization with various responsibilities including content creation, lead generation and e-mail campaign management. Our ideal candidate is a self-starter with strong communication (both verbal and written), negotiation and execution skills.
Key Responsibilities
Ø Proactive Prospect Outreach: Independently generate qualified leads every week through email, cold calling, and social media engagement. Craft compelling pitches to build relationships and secure meetings with key decision-makers
Ø Lead Generation: Identify, research, and target potential leads across LinkedIn, industry platforms, events, tailored email campaigns, and professional networks
Ø Target Achievement: Take full ownership of lead generation metrics and consistently meet growth-oriented goals
Ø Market Research: Stay current with industry developments, competitor activity, and market trends to discover new business opportunities
Ø Lead-Nurturing Programs: Create and execute strategic nurturing campaigns to move leads through the funnel using tailored content and timely follow-ups
Ø Act as a key bridge between prospective client needs and the organization's service-based offerings
Ø Provide valuable market intelligence to support strategic decision-making
Skills Required
Ø Education Qualification: B.Tech / BBA / MBA
Ø High degree of proficiency in content creation, communication, social media management, LinkedIn outreach and email campaigns.
Ø 1-3 years of experience in related activities in social media management, growth hacking and related fields.
Ø Natural problem solver who can uncover client pain points and effectively position offerings as solutions through market research
Ø Experience in digital integrated marketing and sales skills with the ability to convert leads into customers
Ø Experience in managing social media account and also email campaigns
Ø Excellent written and verbal communication skills and fluency in English
- Interacting via various channels, such as live chat, emails, social media and direct calls
- Modifying sales pitches in response to customer demand
- Acquiring and retaining contact information databases
- Put forward suggestions in accordance with the requirements of the consumer
- Ensure a smooth procedure for the consumer by transferring windows of opportunity to the appropriate department for further action
Job Description:
Are you a fun loving and passionate to be a part of Global Innovator team? Are you planning to grow your career, which enhance your skills in technology? A career at SmartDocs can open many doors for you in the world of technology. If you are looking for a company that is dedicated to your ideas, recognizes you for your unique competency & contributions and provides a fun, flexible and delightful work atmosphere.
Then, we are the right place to ignite your passion. We are totally committed about our employees, our Clients & Customers, our work culture and especially our technology. We are an organization who encourages new ideas of employees through collaboration and creativity.
We are seeking for a dedicated individual to join SmartDocs Business Solutions. The candidate will work with the product development team and must be a subject matter expert in-order to deliver the best practices; an ideal candidate must possess excellent business skills with outstanding communication, professionalism & leadership and must have minimum 3 - 6 years of experience in JAVA as a full stack developer.
Desirable Skills & Expertise:
v Minimum 3 – 6 years of experience as a full stack developer (Preferable from product based entity). At least a year of experience in managing a team is mandatory.
v Master’s or bachelor’s degree in Engineering (CSE / IT / MCA / Software) are preferred.
v Work exp. in Java, Frame-works like : Spring, Spring boot; J2EE technologies like Servlets, JSP and Web Application Server is mandatory.
v Strong skills in HTML, Java Script, XML, CSS and Mango DB.
v Product development in Linux environment is an added advantage.
v Possesses intellectual humility; smart, driven, creative and able to learn things from slipups, willing to raise others up.
v Excellent Communication & Analytical skills with integrated professionalism at all levels.
Key Responsibilities:
Ø The role is responsible for designing, coding and deploying of high-performance applications.
Ø Deep expertise and hands on experience as a Core JAVA Developer.
Ø Team Management, Excellent interpersonal, Communication and effective organizational skills and solid technical skills.
Ø Should be able to communicate effectively with both technical and non-technical personnel.
Ø Excellent trouble shootings & problem-solving skills.
Ø Experience with SDLC from requirement analysis through testing and deployment.
Ø Must be an expert in technologies like J2EE, JSP, Servlets, Web Application, HTML, Java Script, XML, CSS, Mango DB and JAVA frameworks – Spring boot.
Ø Develop and maintain strong product knowledge.
Ø Guide the clients through various stages of the project and transition to support organization.
Ø Review existing business processes and participate in the Process Improvement Program.
SmartDocs, provides equal employment opportunity to all its employees and all qualified applicants for employment without regard to their race, caste, religion, color, ancestry, marital status, gender, sexual orientation, age, nationality, ethnic origin or disability. Our resource policies shall promote diversity and equality in the workplace while encouraging the adoption of international best practices.
What we are looking
- You must have experience in Python, including development of microservices using flask/fastapi/sanic.
- You hold knowledge of at least one Python web frameworks
- You have experience in NoSQL databases such as MongoDB
- You are familiar with relational databases and unstructured data.
- You are familiar with some ORM (Object Relational Mapper) libraries.
- You have prior exposure to code versioning tools such as Git.
- You understand fundamental design principles behind a scalable application
Good to have
- Experience in cloud services such as AWS
- Knowledge of user authentication and authorization between multiple systems, servers, and environments
- Understanding of the threading concepts in Python and multi-process architecture
What you'll do
- Create database schemas that represent and support business processes
- Integrate multiple data sources and databases into one system.
- Develop and integrate RESTful APIs and services for business use cases
- Perform unit and integration tests on developed modules
Job brief
We are looking for a Full Stack Developer to produce scalable software solutions. You’ll be part of a cross-functional team that’s responsible for the full software development life cycle, from conception to deployment.
As a Full Stack Developer, you should be comfortable around both front-end and back-end coding languages, development frameworks, and third-party libraries. You should also be a team player with a knack for visual design and utility.
If you’re also familiar with Agile methodologies, we’d like to meet you.
Responsibilities
- Work with development teams and product managers to ideate software solutions
- Design client-side and server-side architecture
- Build the front-end of applications through appealing visual design
- Develop and manage well-functioning databases and applications
- Write effective APIs
- Test software to ensure responsiveness and efficiency
- Troubleshoot, debug and upgrade software
- Create security and data protection settings
- Build features and applications with a mobile responsive design
- Write technical documentation
- Work with data scientists and analysts to improve software
Requirements and skills
- Proven experience as a Full Stack Developer or similar role
- Experience developing desktop and mobile applications
- Familiarity with common stacks
- Knowledge of multiple front-end languages and libraries (e.g. HTML/ CSS, JavaScript, XML, jQuery)
- Knowledge of multiple back-end languages (e.g. C#, Java, Python) and JavaScript frameworks (e.g. Angular, React, Node.js)
- Familiarity with databases (e.g. MySQL, MongoDB), web servers (e.g. Apache), and UI/UX design
- Excellent communication and teamwork skills
- Great attention to detail
- Organizational skills
- An analytical mind
- Degree in Computer Science, Statistics, or relevant field
-
Product Sense
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Aesthetic sense/taste in things matches with Nova - design details you like, products you like.
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Love building products, explore new tech products constantly
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Understand the human psyche well
-
Can think in terms of systems
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First principles thinking
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Extreme customer empathy - Deeply understand a user's point of view and their problems
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Execution Sense
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Super awesome at communication - You can articulate your thoughts really well
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Good at team work and have leadership abilities
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Engineering and tech team empathy - Understand how products and systems are implemented, even at a very low level
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Are super organized in whatever you do
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Process oriented
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Analytical Sense
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Measure success metrics
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Decide based on data metrics + intuition
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Define the "what" to build for rest of the product team
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Partnering with and lead cross-functional teams like Design, Engineering, Sales, Operations, etc. to set product priorities
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Defining and socializing the roadmap of your product area through deep research and understanding of business goals
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Bringing your solutions to market through ownership of the full product lifecycle: problem identification, solution design, spec, implementation, and validation
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Managing competing priorities with consistency and transparency
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A total of 4-7 years of relevant work experience with B2B SaaS, B2B2C platforms
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Preferably have worked as a software engineer for at least 1-2 years professionally or have academic background in computer science
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Must have worked in a product management role at a tech-first organization with reputable products, for at least 2-3 years
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Have prior experience in understanding and solutioning with APIs
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Have a proven track record leading with complex strategic initiatives, working through technical, operational, legal/policy and business issues. Prior experience in handling client-side projects would be a plus.
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Should be comfortable with data, analytics and decision making based on data. Should be comfortable with using data analytics tools.
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Result oriented- Ability to find solutions to difficult problems quickly and effectively
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Data driven, analytical and fully understand the diverse ways in which our ecosystem of products can be further adopted by our customers
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Process orientation - ability to perform within existing systems and processes, while constantly aiming for process improvement
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Interpersonal skills and ability to influence
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Team Effectiveness - Ability to work in a cross-functional, dynamic environment and support fellow team members in the achievement of their goals
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Multi-tasking - Ability to manage multiple complex projects at various stages of product development simultaneously
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Execution driven and bias for action mindset
We believe that by empowering the 2 crore MSME manufacturers in India with easy-to-use mobile-first workflow management tools, we can play a pivotal role in realising India’s dream of becoming world’s top-most-desired manufacturing destination and $5 trillion economy. Every
line of code we write, every feature we add, every pixel we create, everything we do helps us get one step closer to our vision.
Our engineering team ardently believes in these 2 core fundamentals:
Polyglot Programming: we are language-agnostic and focus on finding the most optimal and robust solution to a problem - independent of the programming language
Asynchronous Communication: async is an important factor in our team’s productivity. Not only does async produce the best work results, but it also lets people do more meaningful work and live freer, more fulfilled lives.
Objectives 🎯
● Design and develop highly scalable, reliable, and fault-tolerant systems for one of the fastest-growing startups in India
● Participate in code reviews and share knowledge across the team
● Pair with team members on functional and non-functional requirements and spread design philosophy and goals across the team
● Communicate, collaborate and work effectively across distributed teams
● You should understand the user and their behavior and will continuously contribute to making their experience better with each release
Who are we looking for 😎
● Having built scalable backends using Javascript / Typescript would be preferable You should be able to design RESTful APIs that are not overly constrained, and can easily be consumed by the frontend dev
● You have worked with Relational databases like MySQL, Postgres and understand partitioning, sharding, as well as NoSQL databases such as MongoDB/Couchbase etc
● You have worked with searching systems , caching systems and queuing systems You should be at ease with maintaining cloud instances on AWS, GCP, and the like
● Experience with Docker, Kubernetes in production would be prized
● You should have a deep understanding of system design, data structures, and algorithms and understand how to apply them to design pragmatic solutions
● You have experience in identifying, debugging, and resolving complex production issues
● Relevant working experience of at least 3 years
** brownie points if you have experience of Product Startup at scale
Job Function – Quality Director
Specialization – Quality
Industry - BPO
Salary Increment - As per company policy
Experience - Minimum 2 years as Sr. Manager – Quality / Preferred director role
Level – L 5
Location - Gurgaon
Key Skills
- Ability to motivate and inspire new & existing Team mates
- Must have a strong eye for detail and a thorough understanding of client expectations
- Must display positive energy, service oriented attitude towards all teammates.
- Strong managerial, organizational, prioritization and leadership skills
- Solid language fluency required (enunciation, clarity and professionalism)
Job Description:
This role is responsible for:
- Client interactions
- Manage and develop improvement plans in liaison with other department(s)
- Effective resource utilization
- Meeting & exceeding defined KPIs
- Able to motivate team members.
- Manage Quality Team member and help them in performance improvement
- Effective resource utilization
- Meeting & exceeding defined KPIs
- Able to motivate team members
- Initiate KPI projects, Automation project, CJMs
- Initiate metric improvement activities/projects
- Has lead & mentored process improvement projects and demonstrated significant benefits (Tangible/Non Tangible)
- Assures effective process and policy mechanisms are in place
- Develops and assures compliance with the Service Level Agreements between internal and external customers
- Assures confidentiality and integrity of data
- Assures implementation of compliance with the Information Technology Standards (System checks, whitelist)
- To oversee risk management activities across the Program
- Developing, establishing, and maintaining an effective system-wide compliance and ethics program designed to prevent, monitor, detect, and respond to non-compliance and recommend corrective actions to fully meet regulatory requirements. This includes a system of education and training to promote compliance awareness.
- Identify and address compliance gaps (issues or processes where compliance risk exposure exists or accountability is not clear), particularly where such issues involve more than one functional unit.
- Create and manage all reporting requirement for the program for both internal and external requirements
- Coach Technical Support Executives on the evaluations done
- Run analysis on contact evaluations and highlight trends
- Coach agents based on evaluation trends to improve their technical capabilities
- Use trends to identify training needs and developing action plans
- Help technical support executive to understand appropriate troubleshooting approach
- Participate in calibration sessions with Quality/Operations
- Maintain current understanding of program strategies
- Support management focus on review of key drivers, metrics and operational processes that drive KPI results
- Demonstrate commitment to program internal customer satisfaction
Desired Candidate Profile:
- Graduate or post graduate degree/diploma (10+2+3) in a any stream
- Excellent command over English (Verbal & Written)
- Min 2 years as Quality Sr. Manager / or director role with domain expertise
- Min 6 - 8 years of overall experience in Quality function
- Minimum 8 - 10 Years of total Experience in handling BPO business
- Basic Computer skills required
- Working knowledge of Excel, Power point, Excel Understanding of Ops Reports and MIS
- Should have basis knowledge on statistical knowledge
|
Technical Competency |
Ideal Hiring Competencies |
|
Excel Skills |
Should be able to execute complex formulas, create presentable charts and in-depth knowledge of short cut keys |
|
Analytical Skills |
•Breaks down concrete issues into parts and synthesizes succinctly. |
|
Six Sigma BB |
BB Certified |
|
Presentation Skills |
Ability to explain the concepts of various trainings like Lean, 6 sigma, etc |
|
Decision making skills |
Should be able to take control of situations and arrive at quick decision to counter issues/problems |
|
Behavioral Competency |
Ideal Hiring Competencies |
|
Result orientation |
Able to create a plan and work systematically. Predict problems and figure out ways to overcome them and indefinitely attain the results |
|
Influence |
Adapts rationale to influence others |
|
Client Focus |
Identifying and responding to current and future client needs; providing service excellence to internal and external clients |
|
Continuous Learning |
Identifying and addressing individual strengths and weaknesses, developmental needs and changing circumstances to enhance personal and organizational performance |
|
Conflict Management |
Preventing, managing and/or resolving conflicts |








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