Senior Machine Learning Engineer (NLP specialization)

Exciting Opportunity at Eloelo: Join the Future of Social Media with India’s largest Live Streaming & Social Gaming Platform

Are you ready to be a part of the dynamic world of live streaming and social gaming? Look no further! Eloelo, an innovative Indian platform founded in February 2020 by ex-Flipkart veteran Saurabh Pandey, is on the lookout for passionate individuals to join our growing team in Bangalore.

About Us:

Eloelo stands at the forefront of the creator economy, live streaming & gaming - offering a unique blend of interactive experiences, including chatrooms, audio rooms, and captivating live games. Our platform has successfully attracted audiences from all corners of India, providing a space for self expression, communities to thrive.

Recent Milestone:

In pursuit of excellence, Eloelo has secured a significant milestone by raising a Pre-Series B round of $22Mn in October 2023 from a diverse group of investors, including Kalaari, Griffin Gaming, Courtside Ventures, Lumikai & Waterbridge Ventures with a cumulative capital raise of over $37 Mn.

Why Eloelo?

• Be a part of a team that thrives on creativity and innovation in the live streaming and social gaming space.
• Build a new-age social network, almost like a digital third place that is safe, trusted & encourages interactivity
• Create at the intersection of RTC, AI, Games, Audio/ Video, ML & Chat which empowers creators to grow and monetize their presence
• Working with a world class team, high performance team that constantly pushes boundaries and limits , redefines what is possible 
• Fun and work at the same place with amazing work culture , flexible timings and vibrant atmosphere

What You Will Do

• Develop an in-depth comprehension of customer segments and their distinctive behaviors through data science and analytical insights.
• Take charge of the entire customer journey, from inception to completion, while maintaining accountability for its effectiveness.
• Utilise global product knowledge and customer insights to identify user needs, generating actionable data-driven recommendations for product enhancement.
• Collaborate across departments, including product, design, business, and brand marketing, to devise and execute growth strategies rooted in data analysis.
• Employ continuous experimentation to enhance value propositions and streamline execution processes.
• Drive monthly customer key performance indicators (KPIs) such as acquisition, churn reduction, activation, and revenue growth.
• Proactively identify and rectify marketing funnel issues to mitigate and minimize customer churn.
• Foster cross-functional collaboration with teams spanning design, engineering, marketing, and data analytics to ensure seamless product initiative delivery.

Core Competencies, Knowledge and Experience:

• 2-3 years relevant experience in leading and driving customer funnel initiatives
• Proven track record of successful growth campaigns
•  Expertise with CRM tools such as CleverTap, Zendesk, MoEngage, Hubspot etc
• Expertise with analytical tools for marketers such as Google Analytics, Mixpanel, Appsflyer, Adjust etc
• Being comfortable with working in a dynamic and diverse work environment
•  Highly analytical thinking and ability to analyze and interpret wide variety of data
• Ownership and self-driven mindset

If you're ready to be a part of a groundbreaking journey and contribute to the success of Eloelo, apply now! Let's redefine the future of live streaming and social gaming together.

Eloelo is an equal-opportunity employer. We encourage applicants from all backgrounds to apply.

Key Responsibilities:

• Conduct outbound cold calls to potential clients to introduce 101kudos services.
• Clearly communicate the benefits and features of our services to prospects
• Identify and qualify leads through effective questioning and active listening.
• Maintain accurate records of calls and outcomes in the CRM system.
• Follow up with prospects to answer any questions and address concerns.
• Work closely with the sales and marketing teams to align efforts and strategies.
• Meet or exceed daily, weekly, and monthly call and conversion targets.

Job Description of Digital Marketing lead 

• Complete Management of Client’s Digital Portfolio with an ability to derive relevant data from campaigns & suggest insights on same.
• Must have experience in D2C & B2C campaigns with an ability to scale ROI. 
• An skilled leader who can lead a team of digital executives, web developers, web designers, content writers etc. 
• Must have a working knowledge of SEMrush, Ahrens, Google Analytics & similar industry-relevant tools. 
• Should be updated on the l atest OTT mediums available in the market.
• Must know & able to operate in an office suite i.e., Word, Excel & PowerPoint. 
• Good Written & Oral Communication with presentational skills to cater for clients across categories. 
• Have to manage Agency's own Digital & Social channels & devise a strategy to capture leads digitally of prospective clients.

OBJECTIVE :

- The Product Development team within PayMate works with business to establish the overall strategy and priorities for the products and platforms. Based on the business strategy and overall priorities, the Product Development team creates product plan, including high level business requirements, solution designs, benefits definition and aligns with overall go to market rollout plan.

- We are looking to hire Product Managers with Payments background and Supply Chain Finance experience. You will engage existing and potential customers directly, and decide the future of the product based upon a strong understanding of the customer requirements. You will also collaborate with technology, marketing, sales and support to solve for the best customer experience.

- The candidate should be willing to accept a dynamic and multi-faceted role requiring to work across several teams and even geographies, while working with the core management team on the best way forward to help achieve our collective goals.

KEY RESPONSIBILITIES :

- Build a scalable Payments Automation System

- Meet regularly with key customer facing teams to collect and analyse user feedback to shape new product ideas and user requirements.

- Implements usage tracking and analyse patterns to validate new feature requirement.

- Have strong solution skills in translating customer needs to product functionalities.

- Convert ideas to prototypes and demonstrate them to the key partners.

- Stay on top of the market and competition.

- Act like an owner for the success of your product.

- Will be responsible for the end to end product roadmap from features creation, prioritization, go live, onboarding process streamlining.

- Responsible for regular running of solutions and products - monitoring success through revenue

- Maintain communication among and between stakeholders - interacting with business managers to ideate the requirements , work with the technology teams to implement the solutions

- Collaborate and work with various internal departments and external vendors in the launch and implementation of the processing platform for specific clients in the specific markets and regions. This involves working with the technical teams for roadmap, feature and release management

- Definition of platform features include creating detailed user and process flows

- technical level designs and algorithms to satisfy the feature requirements

- Working with clients to define business requirements from the high level down to the detailed levels.

- Work with the technical development teams to review the solution and technical designs with an understanding of how the solution impacts the overall platform architecture

- Work with the technical testing teams to review the test cases and testing to ensure newly defined platform features are properly tested

- Some platform features require the development of new APIs for which field level designs are required.

- Collaborate and work closely with our external processing partners and vendors in the launch and implementation of the processing platform for all markets and regions.

- Work with our processing partners to ensure the card processor's platform has features that are needed for the specific markets in question and where there are gaps to draft up the solution in conjunction with our partners and have that delivered in a timely manner

- This role would require the person to work across geographies, time zones, cultures and competencies as well as internal teams who might not be very familiar with global payments & its intricacies

- Be willing to get your hands dirty - from writing feature stories, drawing swim lane diagrams to running sprint meetings, you will do it all

- You would be required to articulate & justify your vision & strategy behind you roadmap to domain experts & leaders again & again in a crowded & evolving payment stage

- Dealing with engineers & architects to design new flows, adapt systems to new market innovations while maintaining integrity & scalability of the platform is vital

PREVIOUS EXPERIENCE :

- 5-7 years of experience in product management with 3 or more years in Payments background

- Strong customer centricity

- Ability to think creative and solve problem

- Familiarity in agile development framework will be preferable.

- Prior experience at fast growing fintech / B2B startups will be preferable

- Highly adaptable and aware. Comfortable in an evolving and dynamic environment.

- Good networker: persuasive with excellent interpersonal skills.

- You are comfortable working hands-on in a fast-paced start-up environment

- Problem-solving and detail orientation come naturally to you.

- Worked with banking & payments partners

- An engineering degree (a management degree is a bonus, not mandatory)

- Formal product management training - good to have

- Knowledge of Product Management tools like Trello, JIRA, Figma, MS Projects, Postman, etc.

Note: Apply only if you have worked minimum of 2 years  in your current organisation 

Basic Qualifications

• Bachelor’s degree in Engineering with specialization in Computer science or related field
• 5+ years of experience as a software engineer in a product development setting
• Love of technology and experience with one or more programming languages from Java, Python, or Go
• Experience in full-stack development including designing APIs and integration patterns, implementing security, implementing frameworks for Unit and End-to-End testing
• Experience with micro-services architecture
• Experience in one or more frameworks like Spring, GRPC, Flask, etc.
• Extensive experience in a test-driven development environment
• Understanding of CI/CD practices including code check-in policies, automated unit tests, automated code deployments, etc.
• Ability to grasp new technologies and use them effectively to create industrial-strength software.
  
  

Preferred Qualifications

• Good communication skills. You can communicate well in the English language with product managers, your team members, and external stakeholders, to understand their needs and convey yours, in a clear, precise manner - verbally, or in writing. 
• Strong collaboration skills. You have demonstrated the ability to work with both - senior & junior technical professionals and get work done. You quickly earn the trust of the people you work with. People enjoy and have fun working with you.
• Deadline oriented. You understand that deadlines are meant to be met. Challenges will surface, and obstacles and roadblocks will cause delays, but you plan for them in advance and still ship your features on time to meet your commitments.
• Bias for action. Your default setting is to take action, and not wait for things to happen. You love to learn about new technologies and advancements in the software industry.

2+ years of experience working with backend development.

1+ year experience in GoLang Backend Development.

Must show your previous work.

Deployed at least 3 complete products which use REST APIs.

Exposure to making Postman docs.

Knowledge/ Experience of modern authorisation mechanisms, such as JSON Web Token and cookies.

Experience in handling  business requirements and translate them into technical requirements.

Experience with version control such as Git and GitHub
Should have a knowledge of

1. GoLang, GoLang Clean Arch, GoRoutines, GORM, Docker, Go Fiber, PostgreSQL

.