What are the Key Responsibilities:
- Design NLP applications
- Select appropriate annotated datasets for Supervised Learning methods
- Use effective text representations to transform natural language into useful features
- Find and implement the right algorithms and tools for NLP tasks
- Develop NLP systems according to requirements
- Train the developed model and run evaluation experiments
- Perform statistical analysis of results and refine models
- Extend ML libraries and frameworks to apply in NLP tasks
- Remain updated in the rapidly changing field of machine learning
What are we looking for:
- Proven experience as an NLP Engineer or similar role
- Understanding of NLP techniques for text representation, semantic extraction techniques, data structures, and modeling
- Ability to effectively design software architecture
- Deep understanding of text representation techniques (such as n-grams, a bag of words, sentiment analysis etc), statistics and classification algorithms
- Knowledge of Python, Java, and R
- Ability to write robust and testable code
- Experience with machine learning frameworks (like Keras or PyTorch) and libraries (like sci-kit-learn)
- Strong communication skills
- An analytical mind with problem-solving abilities
- Degree in Computer Science, Mathematics, Computational Linguistics, or similar field
About Service Pack
Omni-Channel CX Automation Suite powered by AI. Our vision to transform Customer Experience using Artificial Intelligence.
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Job Summary:
We are seeking a Senior DevOps & SRE Engineer to join our team and help us build, deploy, and maintain our infrastructure and applications. The ideal candidate will have experience working in a fast-paced environment and a strong background in DevOps and Site Reliability Engineering (SRE). You will be responsible for ensuring the reliability, scalability, and security of our applications and infrastructure.
Responsibilities:
- Build and maintain our CI/CD pipeline and deployment automation tools
- Design and implement monitoring and alerting systems to ensure the health of our applications and infrastructure
- Work closely with development teams to ensure that code is deployed in a reliable and scalable manner
- Participate in on-call rotations to provide 24/7 support for our production systems
- Develop and maintain disaster recovery plans and processes
- Continuously improve our infrastructure and processes to ensure scalability, reliability, and security
- Mentor and provide technical leadership to junior team members
- Keep up-to-date with industry best practices and emerging technologies in DevOps and SRE
Requirements:
- Bachelor’s degree in Computer Science, Engineering, or a related field
- 5+ years of experience in DevOps or SRE
- Strong programming skills in at least one of the following languages: Python, Go, Ruby, or Java
- Experience with infrastructure as code tools such as Terraform or CloudFormation
- Experience with containerization technologies such as Docker and Kubernetes
- Strong understanding of networking concepts such as TCP/IP, DNS, and load balancing
- Experience with monitoring and logging tools such as Prometheus, Grafana, and ELK stack
- Excellent problem-solving skills and the ability to troubleshoot complex issues in a fast-paced environment
- Strong communication and collaboration skills with both technical and non-technical stakeholders
Preferred Qualifications:
- Experience with cloud providers such as AWS or Azure
- Experience with building and maintaining large-scale distributed systems
- Experience with database technologies such as MySQL, PostgreSQL, or MongoDB
- Experience with automation tools such as Ansible or Chef
- Experience with Agile development methodologies such as Scrum or Kanban
If you are passionate about DevOps and SRE and have the skills and experience we are looking for, we encourage you to apply for this exciting opportunity.
- Interacting via various channels, such as live chat, emails, social media and direct calls
- Modifying sales pitches in response to customer demand
- Acquiring and retaining contact information databases
- Put forward suggestions in accordance with the requirements of the consumer
- Ensure a smooth procedure for the consumer by transferring windows of opportunity to the appropriate department for further action
- Must be comfortable with onsite shift
Telesales Representative Responsibilities:
- Initiating sales with potential customers over the phone.
- Asking questions to engage customers and keep the conversation going.
- Listening to the customers' needs to generate repeat sales.
- Gathering and documenting customer information, payment methods, purchases, and reactions to products.
- Keeping up to date on all products and informing customers of new products.
- Answering customers' questions on the products.
- Meeting sales quotas.
URGENT HIRING FOR VOICE PROCESS FOR PERMANENT WORK FROM HOME.
We have come up with the great opportunity for Startek.
Roles and Responsibilities
• Listen to customer's concerns, issues and question,.
• Maintain a positive attitude and calmly respond to customer's complaints.
• Prepare customer reports by gathering data collected during customer interactions.
• Resolve customer's concerns and answer customer's questions to your best ability.
• Refer issues and questions to managers if necessary.
• Attract potential customers by answering product and service questions and suggesting information about other products and services.
• Ensure customer satisfaction and provide professional support.
Desired Candidate Profile
• Only experienced candidate can apply
• Only Graduate candidate can apply.
• Minimum 6 months of experienced candidate can apply.
• Must be flexible with rotational shifts and week off no planned.
What We Can Offer You
● Young and fast-growing company with a healthy work-life balance
● Great culture based on the following core values
○ Ownership
○ Transparency
○ Courage
○ Customer Obsession
○ Celebration
● Lean structure and no micromanaging. You get to own your work
● The company has turned two so you get a seat on a rocket ship that's just taking off!
● High focus on Learning & Development and monetary support for relevant upskilling
● Competitive compensation along with equity ownership for wealth creation
What You’ll Do
• Provide world-class customer service to both internal and external clients in all
interactions, striving to exceed client expectations.
• Take ownership of customers issues and follow problems through to resolution
within the SLA defined.
• Drive higher NPS through quality and timely resolution of customer issues.
• Coordinate across different departments and follow-up with them to ensure timely
resolution of user service requests.
• Coordinate with other departments to understand internal processes and suggest
changes if required to improve customer service.
• Maintain an orderly workflow according to priorities
• Ability to handle a high volume of requests in a fast-paced environment
• Explain and educate users about Grip’s offerings and its benefits
• Enable RMs manage and nurture relationship with existing and potential investor
• Other duties as assigned
Your Superpowers
• Bachelor’s degree
• Have an understanding of the wealth segment and product offerings (3-5 years’ work
experience in customer service)
• Command on MS Excel
• Strong written and verbal communication skills and ability to communicate with Retail,
HNIs, family office investors would be essential
• Strong phone presence
• Prior experience in financial services industry is preferred
• Should be a team player
● Experience Level: 2+ years
● Strong skills in TypeScript and Angular, modern web development using technologies like
Angular, NgRx, RxJS, TypeScript, modern CSS frameworks and webpack.
● Some experience with RESTful API’s, basic HTTP knowledge, GET/POST etc
● Experience of end-to-end full software development life cycle and best-practice
methodologies.
● Good Communication skills.
* Should have Inbound & Outbound Calling experience of minimum 6 months.
* Who is extremely good in communication (Written as well as Verbal).
* Who can speak Tamil Language (Mandatory).
* Who can make cold calls to customer.
* Handle both Outbound/Inbound calls.
* Can be on Phone for a long time and familiar using Dialer Systems.
* Must have decent typing speed (At least 20 WPM).
Graduate Fresher's who can speak Tamil can also apply .
Interested Candidates can send their updated CV.