Reporting Engineer

Job Description

We are looking for a skilled Flutter Developer with a minimum of 2+ years of experience and expertise in the BLoC (Business Logic Component) architecture to join our development team. You will be responsible for building high-quality mobile applications for both Android and iOS, ensuring robust performance, and providing a seamless user experience.

Responsibilities

- Design, develop, and maintain mobile applications using Flutter and Dart.

- Implement and manage state using the BLoC architecture.

- Collaborate with cross-functional teams to define, design, and ship new features.

- Ensure code quality by writing clean, maintainable, and testable code.

- Optimize application performance, identify and fix bugs, and enhance application responsiveness.

- Integrate RESTful APIs and other backend services.

- Participate in code reviews and provide constructive feedback to team members.

Requirements

- Minimum of 2+ years of experience as a Flutter Developer.

- Strong knowledge of Dart and Flutter framework.

- Proficiency in using the BLoC architecture for state management in Flutter applications.

- Experience with third-party libraries and APIs.

- Familiarity with RESTful APIs, JSON, and web services.

- Understanding of the mobile development lifecycle and app store guidelines for both iOS and Android.

- Proven experience in publishing a minimum of 2 mobile applications to the Apple App Store and Google Play Store.

- Knowledge of version control systems like Git.

- Strong problem-solving skills and attention to detail.

Preferred Skills

- Experience with Flutter for the web.

- Familiarity with other state management techniques in Flutter, like Provider, Riverpod, etc.

- Experience with CI/CD tools and practices.

- Knowledge of agile development methodologies.

- Strong communication and teamwork skills.

Strong Post Sales - Associate Customer Success / Operations Profile

Mandatory (Experience 1) – Must have 6+ Months of experience (freshers with strong internship exposure also eligible) in Operations / Customer Success / Implementation / Supply Chain coordination roles, preferably in a B2B SaaS or tech-enabled operations environment.

Mandatory (Experience 2) – Must have hands-on exposure to executing and monitoring operational processes, ensuring smooth day-to-day business functioning, and driving efficiency improvements.

Mandatory (Experience 3) – Must have experience in coordinating with multiple internal stakeholders (Operations, Tech, Product, Clients) and ensuring timely follow-ups on deliverables, turnaround times, and process adherence.

Mandatory (Experience 4) – Must have exposure to defining, tracking, and monitoring KPIs / performance metrics for operational processes or client projects, with accountability for meeting SLAs and improving service standards.

Mandatory (Experience 5) – Must have worked closely with technical teams to support software/platform implementation, configuration, troubleshooting, or client onboarding activities.

Mandatory (Skill) – Must be comfortable acting as a SPOC for enterprise clients, managing customer worklists, addressing queries, ensuring request implementation, and maintaining strong client relationships. Open to travelling to client locations for implementation/training if required.

Mandatory (Education) : If Fresher, Must have completed MBA in Operations / Supply Chain / Logistics .

Technical Skills: (must have)

• Excellent Angular 5+, NodeJS, Typescript programming skills

• Strong HTML/HTML5/JavaScript skills
• Sound understanding of MVC, MVVM, JSON, and data binding

• Hands-on experience with implementing Angular best practices (e.g. project structure, module organisation, naming convention, etc.)

• Hands-on experience with Web APIs (e.g. HTTP protocols, AJAX and REST)

• Hands-on experience of using browser events and various data types like arrays and objects, JSON, forms, closures and modules, including the use of debugging tools

• Hands-on with CSS3 and sound understanding of cross browser inconsistencies and responsive frameworks

• Experience in integrating with third party JavaScript libraries and frameworks like jQuery

• Experience with Templating

Additional Skills: (nice to have)

• Knowledge of standard authentication systems such as OAuth2, JWT and SSO

• Knowledge of WebSockets is an added advantage
• Experience with version controlling tools e.g. Git
• Experience with developing browser extensions

PRINCIPAL ACCOUNTABILITIES
Key accountability of Sr.FED will be to plan, develop, maintain and optimise codebase for web app and browser extensions of MyLOFT.

• Planning and Development
• Design Planning of the functional App in coordination with software development team
• Develop and Deliver front-end applications and browser extensions
• Develop and Integrate custom modules and components with functional app
• Writing tested, idiomatic, and documented JavaScript, HTML, and CSS
• Integrate existing template or pure HTML in angular
• Work closely with HTML developer and UI designer to deliver pixel perfect dynamic Frontend UI

• Work closely with back-end team to build and integrate REST API
• Integration with external web services e.g. Google APIs
• Testing and Maintenance
• Follow best practices for testing and maintenance to ensure that codebase is executable, readable and easy to maintain

• Ensure that security and versioning of the codebase is maintained
• Write and maintain technical documentation for ready reference
• Post Launch Optimisation
• Periodically participate in code review and refactoring to improve app performance
• Participate in user feedback sessions to identify and understand user requirements
• Beta/Marketability Tests (for POCs)
• Coordinate with development team to evaluate technical feasibility of new requirements
• Build prototypes/POCs
• Actively participate in relevant technical forums
• Participate in training and knowledge sharing initiatives

Responsibilities:

∙ Should be able to create and take ownership of all user interface copy and messaging across the product.

∙ Ability to ideate, set the tone for content, and drive cohesive product narratives that are easy to read, positive, and engaging.

∙ Content being a key role in the product experience, ensure the text and visuals achieve a perfect balance and harmony.

∙ Enhance and elevate the product experience by ensuring consistency and crispness in the voice and tone of our product.

∙ Collaborate and work closely with all stakeholders.

Requirement / Desired Skills:

• 3-5 yrs. of relevant experience in user-centered product writing for the web and mobile applications.
• Must be proficient in English with exceptional copywriting skills.
• Should connect with the target audience through effective/persuasive writing skills 
• Passion for solving complicated problems and making things simple.
• Excellent communication skills. 
• Attention to detail.
• Knowledge of UX principles, best practices, and how to use data to drive informed user insights.
• A portfolio of relevant work samples showcasing remarkable execution, from process to outcomes.

Skills: 

∙ Excellent communication and analytical Skills 

∙ Strong leadership and management skills 

∙ Must have excellent interpersonal skills 

∙ Excellent written and verbal communication 

∙ Active listening and Problem solving skills 

∙ Ability to multitask, prioritize, and manage time effectively 

 Roles and Responsibilities: 

∙ A professional approach in answering calls and provide information  about products and services, taking input of issues and their  redressal thereof 

∙ Keep records of customer interactions, process customer accounts  and file documents 

∙ Proficiently communicating with customers electronically and taking  follow up of the procedures. 

∙ Handling customer queries regarding various products ∙ Identify and assess customer needs to achieve satisfaction ∙ Exhibiting patience in order to resolve queries in a timely manner ∙ Escalate unresolved issues to the appropriate internal teams ∙ Document knowledge in the form of solution article 

∙ Respond to customer queries in a timely and accurate way, via  phone, email or chat 

∙ Patience when handling tough cases. 

∙ Take a deep dive into product key features and have keen  insight/knowledge about the product.

Who You Are

• Creative thinker and strong problem solver with meticulous attention to detail
• Highly organized, creative, motivated, and passionate about achieving results
• Able to balance multiple tasks and projects effectively and quickly adapt to new situations and technologies
• Able to work both independently and as part of a team
• Systematic problem-solver, coupled with a strong sense of ownership and drive

What you need

• 3-7 years of experience as a Site Reliability Engineer or a mix of a software engineer and DevOps.
• Strong hands-on knowledge of Linux fundamentals, System administration scripting, performance tuning/scalability, troubleshooting.
• Write great quality code using SOLID principles including unit and integration tests.
• Hands-on development experience in an object-orientated programming language like Python.
• Hands-on experience developing task automations
• Experience using tools to create and manage CI (continuous integration) and CD (continuous delivery) pipelines.
• Familiarity with software development tools: source code management (SCM systems), code review systems, issue tracking tools, build tools, test frameworks, code quality tools.
• Experience implementing open-source observability and alerting tools, like Prometheus, Grafana, Cortex, Thanos, Alertmanager etc
• Have decent knowledge on networking (VPC, VNet, DNS etc) and of the TCP/IP stack, internet routing and load balancing.
• Worked with log and configuration management tool
• Prior experience of working with AWS, Azure, GCP is a plus
• Prior experience of working with Kubernetes, Docker and containers is plus
• Strong interpersonal communication skills (including listening, speaking, and writing) and ability to work well in a diverse, team-focused environment with other SREs, Engineers, Product Managers, etc.
• Documenting your work should be in your DNA

What you get

• A chance to develop and build something (probably from scratch) which you can be proud of
• Build and Implement modern systems observability solutions including monitoring, alerting, metrics, logging, and APM & distributed tracing.
• Scale systems sustainably through automation and evolve systems by pushing for changes that improve reliability and velocity.
• Maintain business continuity by identifying and driving opportunities to make systems highly resilient and human-free.
• Closely work with the software engineering team to ensure accurate monitoring and metrics are being built into applications before going to production.
• Develop and maintain software modules for use and re-use in cloud and on-premise systems automation.
• Identify process gaps and implement process improvements to increase operational reliability
• Drive standardization efforts across the services, infrastructure, systems, and practices
• Develop Systems & Tools to help with Development team to uphold the Reliability principles

About SaaS Labs US, Inc: We’re a Palo Alto & Noida-based product company building SaaS products for sales, support & success roles. Our popular products are https://justcall.io/">JustCall, https://helpwise.io/">Helpwise & https://easycalendar.com/">EasyCalendar. We’re 5th fastest growing in India & 54th in APAC as per Deloitte in 2019 & 2020. Bootstrapped our way to >$7mil ARR and targeting $50mil ARR by 2023 end. Closed a large venture funding round in Jan 2021 (yet to be announced). We’re going to grow team size from 70 to 150 in 2021 and 500 by 2023. Our team members are from India, US, Bulgaria, and Philippines.

Job Title:  UI/UX Designer

Exp- 3 years and above

Responsibilities

1.Gather and evaluate user requirements in collaboration with product managers and       engineers

1. Illustrate design ideas using storyboards, process flows and sitemaps
2. Design graphic user interface elements, like menus, tabs and widget
3. Build page navigation buttons and search fields
4. Develop UI mockups and prototypes that clearly illustrate how sites function and look like
5. Create original graphic designs (e.g. images, sketches and tables
6. Prepare and present rough drafts to internal teams and key stakeholders
7. Identify and troubleshoot UX problems (e.g. responsiveness)Conduct layout adjustments based on user feedback
8. Adhere to style standards on fonts, colors and image

Requirements

1. Proven work experience as a UI/UX Designer or similar role.
2. Portfolio of design projects.
3. Knowledge of wireframe tools (e.g. Wireframe.cc and InVision)
4. Up-to-date knowledge of design software like Adobe Illustrator and Photoshop.
5. Team spirit; strong communication.
6. Conduct layout adjustments based on user feedback.
7. Adhere to style standards on fonts, colors and images.