Senior Inside Sales Manager

• Manage high-volume inbound and outbound customer calls in a timely and professional manner.
• Provide accurate and comprehensive information about our products and services to address customer inquiries effectively.
• Resolve customer issues and complaints by identifying needs, clarifying information, researching problems, and providing efficient solutions.
• Conduct necessary follow-ups with customers to ensure complete resolution and guarantee satisfaction.
• Maintain meticulous records of all customer interactions and transactions within our CRM database.
• Collaborate with team members to meet and exceed daily and weekly performance targets (KPIs) and departmental goals.

Experience in developing applications using .Net Core Ver. 6/7, ASP.Net MVC (C#), .Net Core Web API & Web App, Web Services, OOPS, SOLID principles.

Experience in software development and system architecture with Microsoft technologies.

Able to integrate the database objects with the Microservices.

Expert working knowledge of Multi-threading.

Solid experience in converting .NET Framework multi-threaded services into .NET Core.

Worked as part of a cross-functional team on code reviews, internal infrastructure, and process enhancement.

Understanding of CI/CD pipeline is mandatory.

Strong hands-on experience with C# and solid principles.

Expertise in entity framework core with code first approach.

Expertise in writing RESTful services.

Knowledge of RDBMS concepts.

Full stack software developer who enjoys solving complex problems

• Solid experience in.NET Core, SQL Server, and REACT (including REST)

• Experience in building cloud-native applications (Azure)

• Must be skilled at writing scalable, maintainable code

• Must have the ability to independently envision solutions and write clean code

• 5+ years of defining and implementing Application Architecture.

• Demonstrated experience with the .NET ecosystem (.NET Framework, ASP.NET, .NET Core)

• Demonstrated experience with front-end React, HTML and CSS Frameworks

• Experience building modern, scalable, reliable applications on the MS Azure cloud including services such as:

▪ App Services

▪ Azure Service Bus/ Event Hubs

▪ Azure API Management Service

▪ Azure Bot Service

▪ Azure Cognitive Services

▪ Function/Logic Apps

▪ Azure key vault & Azure Configuration Service

▪ CosmosDB

▪ Azure Search

▪ Azure Bot Framework

▪ Azure Cognitive Services

• Experience with highly available and large-scale cloud deployments.

• Extensive knowledge and experience with Enterprise Level architectural concepts and frameworks.

• Broad knowledge of Agile methodologies and best practices such as SCRUM, Kanban and Continuous Integration.

Role –Customer Success Executive (Post Sales)

Looking to grow in a customer success role in a dynamic and fast paced SaaS environment ? NuVeda is the perfect place for you to explore your interests, use your strength to leverage your customer relationship.

Who we are?

A three-time award winner for the best product from eLearning Industry (2022), NuVeda established in 2006, is a fast-growing SaaS company with offices in Minneapolis, Chennai & Bangalore.

What do we do?

As a strategic growth partner in learning and development, we help our Customers Design, Deliver & Manage all their learning interventions at scale, Measure the business impact and Monetize the learning assets.

Our Vision & Culture

With a vision to build the "Google of Learning", we thrive in an open and honest organization culture where Autonomy, Alignment to Purpose, Integrity, Continuous Learning and Development are fostered to be future ready.

Why us?

We promise you an ambitious career path, compensation & benefits as per the industry standards and a team of high pots who pushes you to your limitless potential.

Role Summary

We are looking for people with the right mix of compassion, communication skills, and technical knowledge to get the job done.  

• As a Customer Success Executive, you will partner closely with the Director of Customer Success, Implementation and Onboarding team and product team to ensure our customers realise the maximum value from their investment.
• Build and maintain strong professional relationships with our domestic and global customers with the support of the team to coordinate operational tasks.
• This is a highly collaborative role, which requires excellent organization, clear communication and a passion for using data to drive successful partnerships.

Keen to know more about how you could contribute?  

• Maintain a detailed knowledge of our offering and the impact they can create for our customers.
• Coordinating and maintaining a detailed list of all tasks and communication with the client.
• Working closely with other cross-functional team members to translate business needs and product requirements into new solutions for customers.
• Manage the process of creating review reports which will include : consolidating and maintaining reporting format, proof reading and pulling standard reports.
• Maintaining a task and discussion tracker to manage the timelines and go live details of the ongoing projects.
• Schedule regular/day-to-day client and internal meetings to understand the requirements, challenges and adoption status.
• Assisting the onboarding team for any new business set up activity that might arise from accounts.
• Proactively spot and correct any issues that could affect customer satisfaction or retention.
• Help CS Team drive customer references and case studies, and produce reports and presentations to explain insights and results to marketing professionals.
• Keep yourself updated about new products and services that could be of value to customer’s business.

• Co-ordinate with the QA team and Product team for timely closure of tickets and help the customer understand the usage.
• Handle customer escalations and ensure closure of the issues.

Desired Skills

• Any graduate/masters/engineering in computer science who is ambitious, energetic, and highly motivated to learn and grow in a fast-paced environment.
• -2 years of relevant experience in B2B customer facing roles.
• Knowledge of the SaaS ecosystem (good to have).
• Good communication skills, problem solving skills, solution oriented, logical thinking, analytical thinking, highly organized and active, proactive and learning ability will be highly desired.
• Account management and client relationship skills is preferred.

Job Title: Graphic Designer

Company name- Lead Height 

Website- https://leadheight.com/

Job Summary:

We are seeking a creative and skilled Graphic Designer to join our team. The ideal candidate will be responsible for creating visually appealing graphics for various purposes, including digital and print media. This role requires a strong understanding of design principles, proficiency in graphic design software, and the ability to work in a fast-paced environment while meeting deadlines.

-Responsibilities:

1. Prepare rough drafts and present ideas.

2. Revising designs based on client feedback..

3. Understanding and interpreting client briefs. ·

-Requirements:

1. Minimum 1 year of experience required. 

2. Must know Photoshop,

3. Must have a experience on CorelDRAW, Illustrator. 

4. Have a handful knowledge on Premiere pro , After-effects.  

[Location: Spencer Building, 6A2, 6th Floor, Newtown Square, Road, Atghara, Newtown, Kolkata, West Bengal 700136]

-Employment Type: Full-time-

-Benefits:

1. Performance oriented incentive

2. Yearly bonus

Summary
• The project lead is a core member of the agile teams implementing EdTech solutions. These EdTech solutions, ranging across Learning Platforms, Assessment systems, Simulation Training, and Interactive content, are to be fit-for-purpose, efficient, and of high quality.
• The responsibility of the project lead is to guide the overall implementation of the solutions created by the Zeus Learning team and address day-to-day issues related to the client’s business processes

The essence of Role – key accountabilities
• Take charge of the project and help it succeed
• Work with cross-functional teams to create a shared vision
• Coordinate all activities to run the project
• Build product roadmaps, run agile ceremonies and manage stakeholder expectations
• Educate teams about software development processes.
• Be the interaction point between Zeus Learning teams and the client and set correct expectations
• Ensure the product shapes up as envisioned

Requirements
• Should have a history of managing large projects.
• Good understanding of agile software development processes.
• Should be able to run teams and keep people motivated throughout the project.
• Have great negotiation skills

Job Description: 

● At least 4 to 8 years of experience in software quality assurance manual testing 

● Proven record of test strategy and planning, STLC, deployment, defect tracking, and test  harness. 

● High degree of initiative with a passion for learning technology. 

● Must have strong hands-on experience on any programming language PHP, React Native JavaScript, HTML, CSS. 

● Must be competent enough on API testing using Rest Assured and Postman.

● Performance testing experience with relevant automation and monitoring tools (e.g.,  JMeter, load runner). 

● Responsible for coming up with and executing scale tests, performance, and longevity tests.

● Must have testing experience on cloud-based platforms and working knowledge on  integration testing using CI/CD pipelines. 

● Should have working experience with at least one of the MYSQL databases and NoSQL DB viz. 

● Cosmos Db, Cassandra, MongoDB.

● Should have strong fundamental understanding of network topology and the TCP/IP stack  and working knowledge of load balancing methods and deployment architecture

● Experience with GIT Hub, Maven, HP ALM, Jira, Jenkins, code coverage tools and CI/CD
● Exposure of sizing (estimating) the project and defining timelines 

● Good to have knowledge of Platforms like Windows / UNIX / Mainframe.

● Work under the direction of the Game QA Lead to provide test support for two dozen experienced game designers, artists, and engineers. 

● Perform daily smoke tests of game builds, using the build computer and the install scripts.

● Run through and write test plans for existing and new features. Become familiar with the  project design by closely reading project documentation and reaching out regularly to our  team of game developers. 

● Verify that identified bugs are fixed in the database. 

● Identify and bug new issues that occur in the HMD and tablet interface.

● Build on your own fundamental QA skills by learning the specifics of game  development QA for mobile devices, VR headsets, and experimental technology.

● Engage in continuous improvement of the QA process. 

● Maintains quality service by establishing and enforcing organization standards.
● Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of the-art practices; participating in professional societies. 

● Contributes to team effort by accomplishing related results as needed

Our client is India’s first Genomic Medicine Clinic. Their treatment is based on an emerging medical discipline that involves using genomic information such as DNA to diagnose and develop a holistic wellness program. Their innovative DNA-based treatment has proven highly useful in treating hereditary disease such as diabetes, high Blood Pressure, heart conditions, premature ageing, cognitive decline, and hormonal imbalances including thyroid disorders, fibromyalgia.

Founded in 2019 by a doctor duo specialising in Genomic medicine from Harvard and Stanford Universities, the clinic apart from providing personalized treatment focuses on disease prevention through early detection and lifestyle management.

• Planning and overseeing new marketing initiatives
• Researching organizations and individuals to find new opportunities
• Finding and developing new markets and improving sales
• Developing proposals for diagnostic centers, hospitals and individual doctors
• Working closely with the Head of Marketing to support programs and initiatives at clinics with specific focus on adding value in the long term

What you need to have:

• Must have at least 2 - 3 years of prior experience in marketing, business development, human resources
• Experience working for a start up or the healthcare industry in any capacity will be a plus
• Excellent written and oral communication skills
• Ability to comfortably represent the company at conferences, corporate health checkup drives and specific healthcare events
• Proficiency in technology tools
• Ability to contribute individually
• Ability to maintain client relations