Our client is more than 2 decades old NBFC registered with the RBI. The company was set up with an aim to empower rural entrepreneurs, SMEs, and small institutions by micro-financing. The company has come a long way since its inception in 1992 and has evolved with time with the introduction of its App in the small loans sector. At present, the company has more than 5000 employees and has serviced millions of borrowers to accomplish their dreams.
The group has diversified into the education segment and is running two schools. The schools are part of one of the largest private school chains in India. The schools have a flourishing family of 350 teachers and 6500 students. The leadership team at the helm of the company has demonstrable experience in financial services and has built the company by upholding the trust of its customers.
What you will do:
- Understanding the customer’s requirements and suggesting appropriate products (savings account, loan account etc.)
- Assessing prospective customer’s financial status (income, dependents etc.) and current trend of cash flows
- Suggesting appropriate products according to life-cycle needs and income
- Informing the prospective customer regarding application process, product terms and conditions etc
- Explaining to the prospective customer, the terms and conditions of product, application procedure, documents required and timelines for processing the application
- Responding to all queries and concerns regarding products and application process
- Discussing and setting revenue targets with the senior management
- Generating reports on targets achieved
Desired Candidate Profile
What you need to have:- 5 to 6 years of experience in sales and marketing
- MBA (Finance) or equivalent from Tier 1 college
- Prior experience in banking or other financial institutions
- Hands on experience in business correspondent operation
- Problem solver
Shubham Vishwakarma
Full Stack Developer - Averlon
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Job Title: Customer Support Team Lead
📍 Location: Bangalore
💼 Employment Type: Full-time
🕒 Shift: [Day / Rotational]
👥 Team Size: 8–15 agents (approx.)
Job Summary
We are looking for an experienced Customer Support Team Lead to manage and mentor a team of customer support executives. The ideal candidate will ensure service quality, meet SLAs, drive team performance, and act as the first level of escalation while maintaining a customer-first mindset.
Key Roles & Responsibilities
A. Team Management & Performance
- Lead, coach, and manage a team of customer support executives
- Monitor daily performance metrics including AHT, CSAT, FCR, SLA adherence
- Conduct regular 1:1s, performance reviews, and feedback sessions
- Prepare rosters and manage attendance to ensure adequate coverage
B. Operations & Service Delivery
- Ensure smooth handling of inbound/outbound calls, emails, and chats
- Act as the first point of escalation for customer issues
- Ensure adherence to processes, SOPs, and quality standards
- Identify gaps and drive process improvements
C. Quality, Training & Compliance
- Conduct call audits and quality checks
- Identify training needs and coordinate with training/QA teams
- Support onboarding and nesting of new joiners
- Ensure compliance with company policies and regulatory requirements
D. Reporting & Stakeholder Coordination
- Prepare and share daily/weekly MIS and performance reports
- Coordinate with internal teams (Operations, Product, Tech, QA) for issue resolution
- Share insights, trends, and improvement opportunities with management
Qualifications & Skills
- Graduate in any discipline (Postgraduate preferred)
- 5–8 years of experience in customer support, with 2–3 years as Team Lead
- Strong understanding of contact center metrics and SLAs
- Excellent communication, people management, and problem-solving skills
- Proficiency in MS Excel and CRM tools
- Ability to work in a fast-paced, target-driven environment
Preferred Skills
- Experience in BPO / Customer Support / Healthcare support (if applicable)
- Exposure to multi-channel support (voice, email, chat)
Customer Success and Support Executive @ Kwikpic
Location: Mumbai / Kolkata (Hybrid)
About us:
Kwikpic is an AI based photo sharing platform based in Mumbai, enabling effortless, high-quality image sharing through features like instant face recognition, smart gallery creation, branded galleries, desktop apps (for macOS & Windows), digital flipbook albums, and more.
Since its launch, Kwikpic has seen exceptional adoption—processing over 200 million uploaded photos, powering 150,000+ events, onboarding 13,100+ photographers and businesses, and achieving 1 million verified users organically within just 18 months
Why Join Us?
As a Customer Success Associate at Kwikpic, you’re not just supporting users; you’re guiding photographers, businesses, and event professionals toward their ideal photo-sharing experience. You’ll help users leverage features like AI-enabled uploads, custom galleries, digital albums, and more, ultimately growing retention, satisfaction, and revenue.
Key Responsibilities:
- Provide timely assistance to customers via email, chat, and phone, resolving technical and account-related issues.
- Guide new users through the platform, ensuring a smooth start and full adoption of Kwikpic features
- Monitor account health, proactively address concerns, and help customers maximize the platform’s value.
- Maintain strong, ongoing relationships with customers, conducting check-ins and ensuring continued customer satisfaction
- Work cross-functionally with sales, product, and support teams to deliver exceptional customer experiences and communicate feedback
Qualifications:
- Bachelor’s degree (preferably in Business, Communications, or related fields).
- 1+ years of experience in Sales, Customer Success, Account Management, or Support, preferably in SaaS, digital products, or subscription-based services.
- Fluent in English and Hindi
- Excellent communication, empathy, and client engagement skills.
- Comfortable using CS tools, CRM, and analytics platforms (e.g., Gainsight, HubSpot, Salesforce, or in-house tools).
- Strong problem-solving mindset with a love for helping customers succeed.
React.js- Front-End Development and JavaScript skills
- Back-End Web Development and Software Development skills
- Experience with Redux.js
- Strong problem-solving and analytical skills
- Ability to work in a collaborative team environment
- Bachelor's degree in Computer Science or related field
∙3-5 years of development experience
∙Working experience in Front end skill: ReactJS, HTML, CSS, JavaScript.
∙Working experience in Web Services (REST)
∙Database knowledge would be an added advantage.
∙Experience in Backend like Java Spring boot would be an added advantage.
Certifications Needed:
- ∙Bachelor's or master’s degree in computer science, Information Systems, Engineering or equivalent.
Android Development
Kotlin
JavaJob location: Indore, M.P
Number of Developer needed : 4 developers
Experience needed : trained fresher or minimum 6 months to max 4 years
Please walkins for the interview or can call us for technical discussion between 10:30 A.M to 7:30 p.m ( Monday to Saturday)
Company name : Logical SoftTech
Address: - 2nd floor, 388,PU4, Scheme 54 PU4, opposite of Eye Retina Hospital, Vijay nagar, Indore, M.P
**Any reference will be highly appreciated or any consultancy firm who want to collaborate with us for hiring***
Description
Industry- Beverages
Required Skills:team handling, Willingness to Travel, Defining the pricing strategy, Delivery of brand P&L Performance targets, Define brand positioning
Responsibilities for Brand Manager
With our Consumer at the heart, your key focus will be to:
- Build deep understanding of target consumer groups, across key geographies in India
- Own the Brand Purpose and define positioning for the brand. Drive communication development in line with Brand purpose and positioning.
- Identify the key market intelligence that will drive strategic business decisions
- Partner with Sales teams in achieving brand plans, and channel execution plans.
- Participate in defining the pricing strategy in close partnership with the commercial team.
- Secure sign-off from Regional Commercial Managers on the proposed Volume Budget and then own delivery of the plan, inspiring distributors, and commercial teams to execute the plan with excellence
- Be accountable for delivery of brand P&L performance targets. Closely monitor brand KPI's: Revenue / Profitability / Market Share & Equity
- Ensure measurement and evaluation & a learning plan to identify, codify and rollout successful brand growth drivers
- Oversee design and execution of selected brand assets
- Digitally savvy with social media expertise to lead digitalization of activities.
- Oversees development of all consumer-facing brand assets and activities during Annual Planning process and secure alignment with Regional Commercial Managers on all planned brand communication
- Develop Brand Playbooks and Templates for market use.
- Ensure all brand assets developed adhere to brand guidelines.
Adobe XDSkills Required:
- Must worked on Enterprise Mobile app designs.
- Must understand user behaviour based designs
- Must have UX knowledge and exposure in building or improving UX
- Should have used Figma and Adobe XD
NodeJS (Node.js)
MongoDB
ExpressDesignation : *Senior Node.js Developer*
CLient Name : *CLIRNET*
Key Responsibilities:
Design and develop scalable, high-performance backend systems using Node.js
Write clean, maintainable, and efficient code
Collaborate with cross-functional teams to identify and solve complex software problems
Participate in code reviews to maintain code quality standards
Optimize application for maximum speed and scalability
Develop and maintain API endpoints
Implement security and data protection measures
Develop and maintain automated tests to ensure code quality and coverage
Participate in Agile development methodologies such as Scrum
Qualifications:
Minimum of 4 years of experience in Node.js development
Strong proficiency in Node.js and its core principles
Experience with backend frameworks such as Express.js
Experience with automated testing frameworks such as Jest or Mocha
Strong understanding of software development best practices, including Agile
methodologies
Familiarity with Git or other version control systems
Excellent communication skills and ability to work in a collaborative team environment
Designer
What is the opportunity?
Are you good at visualizing things? Do you like telling stories via visuals? We are building out
our product marketing team, and you are the kind of help we need. No matter how engaging
and strong our content is, it won’t work with just a giant block of text. We need help to tell these
stories in a visually engaging way with a relevant tone. We are looking for a strong individual
contributor who is excited about making sense of complex concepts, thrives on ambiguity, and
loves coming up with ideas and bringing them alive through design.
Key Responsibilities
● You’ll be expected to understand our brand identify and create a visual identity guideline
for different touchpoints.
● You’ll be involved throughout the design process from the concept stage to delivery.
● You’ll develop visual assets for various campaigns across channels to increase the
effectiveness of marketing campaigns.
● You’ll design digital content assets that are pivotal to way communicate with our
prospects and customers in the international markets.
● You'll be responsible to create and own imagery style on customer-facing assets such as
Website, emails & collaterals, etc.
What are we looking for?
● You understand the global technology consumer and the relevant design sensibilities.
● You start all design work with a problem statement, goal, and context.
● Your work is conceptually clear and visually stunning.
● You well verse with contemporary imagery style and have the skill set to create them.
● You have a high level of competency in most of the applications of Adobe CC.
● You have worked on contemporary design tools like Figma that enable team
collaboration.
● Have spent the last 3-5 years of your career on digital design projects at agencies,
design focused startups with exposure to international markets.
● You have a portfolio to showcase.
Whom will you work with?
You will be working closely with the product marketing team and report to the marketing head.
You will be interacting with all the customer-facing teams such as the marketing, sales &
customer success teams. Your initiatives will help them improve their success metrics as well.
What can you look for?
A wholesome opportunity in a fast-paced environment that will enable you to juggle between
concepts, yet maintain the quality on content, interact and share your ideas and have loads of
learning while at work. Work with a team of highly talented young professionals and enjoy the
benefits of being at Xoxoday.
We are
A fast-growing SaaS commerce company based in Bangalore with offices in Delhi, Mumbai, SF,
Dubai, Singapore, and Dublin. We have three products in our portfolio: Plum, Empuls, and
Compass. Xoxoday works with over 1000 global clients. We help our clients in engaging and
motivating their employees, sales teams, channel partners or consumers for better business
results.
Way forward
We look forward to connecting with you. As you may take time to review this opportunity, we will
wait for a reasonable time of around 3-5 days before we screen the collected applications and
start lining up job discussions with the hiring manager. We however assure you that we will
attempt to maintain a reasonable time window for successfully closing this requirement. The
candidates will be kept informed and updated on the feedback and application status
Java- Expertise in software design and development.
- Proficiency with at least one Object Oriented language(e. g. Java)
- Experience with building high-performance, highly available and scalable distributed systems
- Experience with API Design, ability to architect and implement an intuitive customer and third-party integration story.
Responsibilities:
- Respond to customer queries and customers concern
- Provide support for data collection to enable Recovery of the account for end user.
- Maintain a deep understanding of client process and policies
- Reproduce customer issues and escalate product bugs
- Provide excellent customer service to our customers
- You should be responsible to exhibit capacity for critical thinking and analysis.
- Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment
Requirements:
- Graduate (Any Discipline)
- Previous experience in a customer service role chat/email/voice
- Effective probing skills and analyzing / understanding skills
- Analytical skills with customer centric approach
- Excellent proficiency with written English and with neutral English accent
- Excellent English - Verbal & Written (Highly Professional English)
- Excellent Excel Capabilities as we need to submit monthly SLA reports to clients. (Should be an expert)
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon