Database Engineer

• 4+ years of experience in IT
• Demonstrable expertise in Golang development services, including a deep understanding of its syntax, advanced features, and standard library
• Familiarity with Go routines and channel patterns, as well as experience in writing high-performance Go code
• Solid grasp of web development fundamentals, including HTTP/HTTPS protocols, RESTful API design, data structures, and WebSockets
• Experience with designing and implementing microservices in Go and an understanding of containerization and orchestration technologies like Docker and Kubernetes

As a part of customer success team your goal is to provide an exceptional customer onboarding experience, providing them step-by-step tutorials, unlimited guidance and support. It involves taking customers from that very first initial contact to make sure he becomes a champion user driving product adoption and ultimately retention.

1. Take handover from sales by understanding customers' persona, their pain points and expectation. 
2. Understand the goals & objectives of new customers and translate those needs appropriately through the implementation and onboarding process by defining milestone, training schedule, onboarding goals and communicate it to customers. 
3. Guide users on product features and train them to use it effectively.
4. Make sure the customer achieves an early value and feels WOW so he actually starts reaping the potential of the product.
5. Evaluate customers usage patterns and determine additional ways the customer can successfully leverage the platform features.
6. Build and maintain resources required for onboarding. (Walkthrough, set up guides, help tutorials, emails and video tutorials)
7. Rigorously measure onboarding time and improve it continuously.
8. Provide feedback to Marketing, Sales, Support, Success and Engineering teams to further improve product.
9. Handover to Success and Support team after successful onboarding completion.
10. Maintain regular communications with clients about new feature developments and enhancements to product. 
11. Consistently gain product knowledge and work towards improvements on internal processes by identifying the existing bottlenecks.

• At least 2+ years of work experience in a customer-facing role such as Customer Support, Account Management, Sales, Corporate Training etc. 
• Strong problem-solving skills, technical and analytical aptitude with the ability to quickly learn and adopt technical products.
• Ability to understand a software product and its nuances very well.
• Excellent written and verbal business communication skills.
• Ready to work in US Shift in future

We are on a mission to make Dry Cleaners and Laundry business winning in the digital era.

We believe in 

• Helping traditional laundries to come at par with digital businesses: Traditional We help laundry businesses adapt modern technology and deliver the customer experience that today’s digital businesses like Swiggy, OLA and Flipkart are delivering. We feel successful when we hear stories like https://www.youtube.com/watch?v=EbB828K28zs&;feature=emb_title">these.
• Building a large profitable business: We envision building a capital-efficient, large profitable business to achieve our mission of making laundry business win. This means less dependence on investors & more ownership with the team. We are one of the few profitable Indian SaaS startups buildinghttps://valuesaas.co/"> value SaaS
• Employee Wellness <> Customer Success: We give as much importance to each team member’s personal & professional success as much as we care about our customer's success. We believe it’s all about balance.

Our impact so far

• 3 Billion garments processed through QDC Dry Cleaning Cloud
• 47 countries
• 1000+ Paid subscribers
• 5000+ Users
• All this could be achieved with a nimble team of 20 from our single office in Noida

• Freedom & Responsibility: If you are a person who wants to take up challenging work & push your boundaries with no one monitoring you, then this is the right place for you. There are no hierarchies. No managers to please.
• Holistic Growth: Building a career doesn’t have to be at the cost of missing out on your personal front. We believe that professional success is worth when the personal goals are nurtured with equal importance. We will support you all in on that journey of yours.
• Transparency: If you ever wanted to know what it’s like to be on an entrepreneurial journey, then working with QDC gives you that opportunity to experience it all first hand.

• Bachelor's degree in Computer Science, Software Engineering, or a related technical discipline
• 2-7 Years of Experience
• Expertise in software design and development
• Proficiency with at least one Object Oriented language (e.g. Java)
• Have knowledge about Computer Science fundamentals in object-oriented design, data structures, algorithm design, problem-solving, and complexity analysis
• A strong track record of project delivery for large, cross-functional projects
• Experience with building high-performance, highly available and scalable distributed systems
• Experience with API Design, ability to architect and implement an intuitive customer and third-party integration story
• Ability to think and analyse both breadthwise (client, server, DB, control flow) and depth-wise (threads, sessions, space-time complexity) while designing and implementing services

·What You will do

● Create beautiful software experiences for our clients using design thinking, lean and agile methodology.

● Work on world-class software products using the latest cutting edge technologies and platforms.

● Work in a dynamic, collaborative, transparent, non-hierarchical culture.

● Work in collaborative, fast-paced and value-driven teams to build innovative customer experiences for our clients.

● Help to grow the next generation of developers and have a positive impact on the industry.

Basic Qualifications

● Experience: 4+ years.

● Hands-on development experience in backend, Java, SprintBoot, Hibernate, SQL, MongoDB, Jenkins, Microservices etc...

● Server-side development experience mainly in JAVA.

● Passion for software engineering and follow the best coding concepts. ● Good to great problem solving and communication skills.

● Experience in working with cross-border, distributed teams is a must.

Nice to have Qualifications

● Product and customer-centric mindset.

● Great OO skills, including design patterns.

● Experience with large-scale enterprise systems

Requirements & Responsibilities:

- 3+ years of experience developing web applications using J2EE.

- 3+ years of experience in Spring Boot.

- Understanding of MicroServices.

- Experience working with tools like Git, Maven, and AWS.

- Expertise in developing RESTful APIs.

- Experience writing Unit and Integration tests.

- Background working with Linux/UNIX environments.

- Strong working knowledge with RDBMS like MySql, Postgres and NoSQL databases like Mongo

- Passion to stay on top of the latest happenings in the tech world and an attitude to discuss and bring those into play.

- Experience with agile/scrum development

- Strong collaboration and communication skills 

- Excellent written and verbal communication skills

Education: Bachelor’s degree in Computer Science, Electrical/Electronic Engineering, Information Technology or another related field or Equivalent

Software engineering - Bengaluru and remote

Building products at BiCSoM is about turning dreams and ideas into lovable technology and design solutions. As a mindful member of the BiCSoM team you will create rule-breaking responsive websites using JavaScript, HTML, CSS, Ajax and Jquery. Large number of people across the globe use our products everyday, we take pride in wearing ‘Made with love in India’ on our sleeves.

What are we looking for

• Developing, designing, building, or maintaining responsive websites
• Using Javascript frameworks like React.JS or Vue.JS
• Collaborating mindfully with teams to resolve conflicts, prioritize feature release needs and develop lovable websites
• Unity testing website codes and maintaining web coding standards
• Developing or validating test routines and schedules to ensure that test cases mimic external web interfaces and address all browser and device types issues 
• Maintaining an understanding of the latest Javascript and web  application frameworks  and web programming practices through continuous learning, and participation in conferences and workshops on web development
• Thorough with website data backup procedure and practices
• Identifying feature problems shared by customer feedback and correcting them proactively 

• Bachelor's degree in Engineering or Diploma in Web development or related field, or relevant experience
• Understanding of Solid principles and experience in programming web applications
• Proficient in JavaScript, HTML, CSS, Bootstrap, Jquery, Ajax and ES6
• Proficient in My SQL
• Dedicated team player
• Ability to thrive in a fast-paced environment
• Able to solve complex problems using Javascript

1. Work location: Bengaluru city and Remote
2. Working days - 6 days a week

BiCSoM Technologies Private Limited is committed to breakthrough innovation and success for its team members. From our mindful culture of compassion and wisdom to passionate customer success philosophy, this is one awesome place to work! So come and experience what it takes to build digital products which are loved by millions of users across the globe. You will find speed, agility, fun and supportive culture where we are responsible for each other’s success. 

1. BiCSoM is a registered startup under the Startup India initiative of Government of India and a DIPP registered MSME
2. BiCSoM was recognized as one of the top AR/VR startups in India in 2018 in DCB Bank innovation carnival