- Gather and evaluate user requirements in collaboration with product managers and engineers
- Illustrate design ideas using storyboards, process flows and sitemaps
- Design graphic user interface elements, like menus, tabs and widgets
- Build page navigation buttons and search fields
- Develop UI mockups and prototypes that clearly illustrate how sites function and look like
- Create original graphic designs (e.g. images, sketches and tables)
- Prepare and present rough drafts to internal teams and key stakeholders
- Identify and troubleshoot UX problems (e.g. responsiveness)
- Conduct layout adjustments based on user feedback
- Adhere to style standards on fonts, colors and images

About Service Pack
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Omni-Channel CX Automation Suite powered by AI. Our vision to transform Customer Experience using Artificial Intelligence.
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Summary:
We are seeking a highly skilled Data Engineer with extensive experience in designing, building, and maintaining complex data pipelines and architectures on the AWS platform. The ideal candidate will have a strong understanding of data warehousing, ETL/ELT processes, and big data technologies.
Responsibilities:
- Design, develop, and implement scalable data pipelines using AWS services (Glue, EMR, DMS, S3, Redshift, etc.).
- Architect and maintain data lakes and data warehouses to support business intelligence and analytics.
- Optimize data processing and storage for efficiency and cost-effectiveness.
- Implement data quality checks and monitoring to ensure data integrity.
- Collaborate with cross-functional teams (data scientists, analysts, software engineers) to understand data requirements and deliver solutions.
- Stay updated with emerging technologies and industry best practices in data engineering.
Qualifications:
- 7+ years of experience in data engineering or a related field.
- Strong understanding of data warehousing concepts and dimensional modeling.
- Hands-on experience with AWS services (Glue, EMR, Athena, DMS, S3, Redshift, EC2, Lambda, etc.).
- Proficiency in SQL and Python.
- Experience with big data technologies (Spark/PySpark, Kafka, etc.).
- Familiarity with CI/CD pipelines and DevOps practices.
- Excellent problem-solving and analytical skills.
- Ability to work independently and collaboratively within a team.
Good to Have:
- Experience with Snowflake, EMR, DataBricks, or other cloud data warehouses.
- Knowledge of data visualization tools (Tableau, Superset, Power BI, etc.).
- Experience in the healthcare or insurance industry
Job Title
International Technical Support Engineer (SaaS)
Job Summary
You will provide technical support for a cloud-based SaaS product to users/customers across multiple countries/time zones. Your primary goal is to ensure high availability, smooth user experience, fast resolution of issues, and maintaining strong customer satisfaction. You’ll work closely with product, development, and customer success teams to improve product quality and user experience.
Key Responsibilities
- Respond to and resolve technical issues reported by international customers via email, chat, phone, or ticketing system.
- Troubleshoot problems related to software, networking, API integrations, permissions/authentication, cloud infrastructure, performance issues, etc.
- Guide customers through onboarding, configuration, and usage of the SaaS product.
- Reproduce customer-issues in test or staging environments to isolate root-causes.
- Document issues clearly (logs, steps to replicate, environment details) and maintain a well-organized knowledge base / FAQ / help documentation.
- Escalate complex or urgent issues to engineering or senior teams when required.
- Monitor usage metrics, application performance, system health, and proactively identify potential issues.
- Collaborate with cross-functional teams (Product, QA, DevOps, Infrastructure) to share feedback from customers, suggest product improvements, and ensure quality.
- Ensure compliance with SLAs (response time, resolution time) and maintain customer satisfaction/performance metrics.
- May require working in shift rotations / out-of-hours support to cover global customers.
- Assist in validation/testing of new features / releases from a support perspective to catch potential edge cases.
Required Skills & Qualifications
- Bachelor’s degree in Computer Science, Information Technology or related field (or equivalent experience).
- Proven experience (2-5+ years) in technical support or helpdesk roles for SaaS or cloud-based applications.
- Strong problem-solving skills, ability to dig into logs, trace issues back to root causes.
- Good knowledge of APIs, integrations, web technologies (e.g., HTTP, REST), authentication & authorization protocols (e.g. OAuth, SAML) is a plus.
- Familiarity with cloud infrastructure (AWS, Azure, GCP) or managed SaaS deployment environments.
- Comfortable using monitoring / logging tools and dashboards.
- Experience with ticketing systems (Zendesk, Freshdesk, Jira etc.) and remote support tools.
- Excellent verbal and written communication skills in English; additional language skills preferred if supporting non-English markets.
- Customer-oriented mindset: patience, clarity, empathy.
Preferred / Nice-to-Have
- Basic scripting or debugging skills (e.g. Python, Bash) to assist in automating tasks or analyzing issues.
- Experience with database queries (SQL or NoSQL) to investigate data layer issues.
- Exposure to performance monitoring / APM tools (New Relic, Datadog, etc.).
- Familiarity with cloud security, identity management, permissions.
- Prior experience supporting enterprise customers, or in B2B SaaS.
- Knowledge of ITIL or other support best practices.
Working Conditions
- Rotational shifts / flexible hours to cover international time zones.
- Remote work capability or hybrid/office based (depending on company).
- May need to coordinate across teams in different geographies.
- Occasional pressure from incident or outage response, requiring calmness under stress.
KPIs / Metrics
These are often used to measure performance in this role:
- First response time
- Resolution time
- First contact resolution rate
- Customer satisfaction (CSAT)
- Ticket backlog / open tickets
- Escalation frequency
- Number of repeat issues / recurring problems
If you like, I can generate a job description version specific for companies in India, with salary estimates, or for senior / junior levels. Do you want me to prepare that?
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Position/Title: Senior - Talent Acquisition
Department: Human Resources
Employment Type: Full-time
Location: Mumbai
Shifts (if any): 10:00 AM - 7:00 PM (candidate should be flexible to work as per business requirement)
Experience: 5-10 years
This position is on 3rd party payroll.
About Aeries:
Aeries is a global services company providing technology, business Founded in 2012, Aeries Technology is a Nasdaq listed global professional services and consulting partner, headquartered in Mumbai, India, with centers in the USA, Mexico, Singapore, and Dubai. We provide mid-size technology companies with the right mix of deep vertical specialty, functional expertise, and the right systems & solutions to scale, optimize and transform their business operations with unique customized engagement models. Aeries is Great Place to Work certified by GPTW India, reflecting our commitment to fostering a positive and inclusive workplace culture for our employees.
For more information, log on to http://www.aeriestechnology.com
Key Responsibilities:
1. Non and IT Recruitment Strategy:
· Develop a specialized recruitment strategy to attract top talent in the Non IT and IT sectors.
· Stay updated on the latest IT and NON IT developments to anticipate hiring needs.
2. Candidate Sourcing and Engagement:
· Identify potential candidates through various channels including job portals, networking events, and referrals.
· Engage potential candidates with an understanding of technical requirements such as SAP, Oracle, cloud technologies, programming languages, and more.
3. Stakeholder Collaboration:
· Work closely with IT and Non IT department heads to define precise hiring needs and specifications.
4. Candidate Assessment:
· Conduct preliminary screening and technical assessments, ensuring candidates meet the technical and cultural fit for roles.
· Coordinate technical tests and interviews with the respective teams.
5. Market Intelligence:
· Stay informed about market trends, competitive salaries, and benefits to attract and retain the best talent in the ERP and IT sectors.
6. Process and Metrics Management:
· Continually refine recruitment processes to enhance efficiency and effectiveness.
7. Candidate Experience:
· Ensure a seamless experience for candidates from the initial approach through the onboarding process.
· Address any specific concerns related to ERP and IT roles.
Desired Minimum Qualification:
· Bachelor’s degree
· A minimum of [5 to 10] years of experience in talent acquisition with a focus on Non-IT and IT roles
· IT technologies.
· Proven track record in hiring for technical roles.
The Job responsibilities of the candidate shall include but not limited to the Job Description & to perform any other tasks/functions as required by the Company.
ServiceNow,ITSM + CSM
Role Purpose The role holder is responsible for developing ServiceNow services, applications and modules, which satisfy the agreed requirements/stories and acceptance criteria, in collaboration with the Lead Consultant and Engagement Manager, on customer projects. The role holder will ensure that Fujitsu is seen as a trusted ServiceNow delivery partner and project activities are successfully delivered as sold, generating positive customer feedback and unpinning further business growth.Key Accountabilities 1.Product Development. In-depth knowledge of the ServiceNow Platform (2 years), from the technology, development, integration and modules, to design, develop, implement and test modules in line with agreed timelines, budget, costs, quality and development standards.2.IT Integration. Provides integration facilities and provisions logistics on ServiceNow implementation projects, for the required customer integrations.3.Process Improvement. Suggests and implements proposals for process improvements within projects, once agreed.4.Innovation. Uses new technologies and methods actively to develop competitive services on customer projects.5.Documentation. Provides technical documentation on modules / products, following company standards on customer projects.6.Technical Expertise. Maintains high level of product and solution knowledge and maintains an up-to-date skills profile in ServiceNow and Java Scripting, .NET and Jelly code.7.Capabilities: Ability to drive business requirements and take an active/leading role with customer stakeholders including C-level / director level / users.Selection Criteria:Must have implementation experience in complete ITSM and CSM (Agent and Configurable Workspace, Playbook, Types, Guided decisions, Configuration Areas, Roles, Integration of CSM with other ServiceNow Apps).Strong expertise in scripting on the ServiceNow platform using JavaScript, CSS and Angular JS: Flows, Business Rules, Client Scripts, UI Actions, Widgets and UI PagesDeep understanding of the key technologies relevant to the ServiceNow integration solutions including: Integration Hub, SSO, Web Services, LDAP, JDBC, etc.Educated to degree level or have at least three years experience in an IT industry/environmentAt least three years of experience in technical delivery, preferably within a consulting environmentServiceNow Certified Administrator is essentialServiceNow Certified Implementation Specialist is desirableServiceNow Application Developer certification is essential.Experience of software development lifecyclesExperience of Agile and Waterfall project methods.
- 3-5 years of experience in development of Java based Web software solutions
- Expertise in Full Stack Java development using Java frameworks and libraries such as Spring, Spring Boot, Hibernate and Maven with Oracle database
- Have knowledge and experience with at least one of the following frontend technologies: ReactJS or Angular 2+
- Knowledge of JavaScript, HTML5, CSS3
- Have good written and verbal English language communication skills with an ability to work effectively in an international environment
Responsibilities:
Developing and maintaining all server-side network components.
Ensuring optimal performance of the central database and responsiveness to front-end
requests.
Collaborating with front-end developers on the integration of elements.
Designing customer-facing UI and back-end services for various business processes.
Developing high-performance applications by writing testable, reusable, and efficient code.
Implementing effective security protocols, data protection measures, and storage solutions.
Running diagnostic tests, repairing defects, and providing technical support.
Documenting Node.js processes, Typescript processes including database schemas, as well as
preparing reports.
Recommending and implementing improvements to processes and technologies.
Keeping informed of advancements in the field of Typescript and Node.js development.
Skills:
Extensive knowledge of JavaScript, web stacks, libraries, and frameworks.
2-4 years of strong proficiency in Node.js and Typescript. And core principles of javascript.
Experience in test-driven development.
Experience working with SQL based DBs, REST API.
Strong interpersonal, communication, and collaboration skills.
Exceptional analytical and problem-solving aptitude.
Knowledge about the Software Development Life Cycle Model, development best practices
and standards, source control, code review, build and deployment, continuous integration.
Requirements
• High self motivation to lead & build projects from beginning to end;
• You've shipped multiple products and are willing/able to demonstrate how you solved specific problems to solve users needs;
• Excellent communication in presenting your code and communicating what problems they are solving while giving/receiving feedback;
• Ability to quickly grasp goals and requirements from light specifications;
• Must be able to effectively & efficiently work with stakeholders spreads across many timezones;
• 3+ years of experience working in a modern commercial web development environment and shipping solid product;
• Proficiency using HTML/CSS/Javascript/AJAX;
• Solid understanding of the full web technology stack (e.g. HTTP, cookies, asset loading, caching, REST, Thrift);
• Past experience or familiarity with architectural patterns of large, high-scale web or mobile applications;
• Experience building and using continuous development environments; • Demonstrated design and UX sensibilities;
• Rigor in A/B testing, test coverage, and other web best practices;
• Analytical and strong quantitative skills, plus experience combining code and math;
• Familiar with most of the following: Microsoft Stack, Python, Node.js, Docker, AngularJS.
Perks
Ground floor opportunity with the team; shape the strategic direction of the company.
Work with sharp, motivated and passionate co-workers spread across many regions.
Rare opportunity to make real positive impact on the world!
Position : US IT Technical Recruiter/Sr. Technical Recruiter / Lead Recruiter
Location: REMOTE
Job Type: Full-Time
Job Responsibilities:
Work with engineering leaders and recruiters in defining and maintaining hiring needs
Understand technical requirements of a role, the engineering challenge, and how it fits into the organization
Execute on tactical outreach, referral generation, events, and pipelining efforts
Craft custom outreach and meaningful candidate engagement
Work with teams to engage engineering leaders early in the recruiting cycle
Influence clients to engage directly in recruiting talent
You will own candidate relationships all the way to the point of an in-person interview, and will be tightly integrated into the feedback process during the interview process.
Recommend and drive improvements with recruiters and interviewing teams to effectively screen and assess talent
Work with schedulers and recruiters to ensure a remarkable candidate experience.
Research and gather market intelligence
Track candidate activity and share with internal stakeholders
Skills/Qualifications
Minimum of 2- 6 years of strong technical sourcing/recruiting experience, preferably in the IT Software field.
Must have good understanding of technology – majorly with .Net Developer, Full stack Developer, Data Scientist, Data Analyst, Azure, Cloud based Data, Data Engineer, SRE.
Excellent research/sourcing skills, including use of Boolean, LinkedIn and alternative search techniques
Successful track record of sourcing for Senior to Leadership level Software Developer Engineers
Ability to deliver results with little supervision, and effectively manage and prioritize multiple projects and candidates
Decisive and able to push back constructively when appropriate
Good interpersonal skills and ability to network within the industry to identify top performers
Superb customer service focus, attention to detail and organization skills
We are hiring for mid-senior level frontend angular developers.
Requirement:
- Minimum 1-year experience in building web apps.
- Minimum 1-year experience with Angular.
- Extensive knowledge about Angular 7+
- Know about angular services, components, and directives and it's lifecycle.
- Proficient in logic building and playing with data structures.
- Flexible to learn and/or execute a project with other frameworks i.e. Vue or React.
- Writing flexible and reusable components
- Complete knowledge about Rest API's and integration
- Creating type-safe models for API calls.
Job Type: Full-time
AutoScheduler is looking for a remote Front-End Full-Stack Developer to join our talented team. The ideal candidate is a self-starter who is interested in constant learning. We want this person to join our dynamic team as we take an established software and re-develop it from scratch as a part of a new start up.
We are looking for a Front-End developer responsible for rebuilding the back-end and front-end components of the AutoScheduler user interface. Your primary responsibilities will be to design and develop these applications and services, and to coordinate with the rest of the team working on different layers of the infrastructure. Therefore, a commitment to collaborative problem solving, robust design, and quality product is essential.










