- Gather and evaluate user requirements in collaboration with product managers and engineers
- Illustrate design ideas using storyboards, process flows and sitemaps
- Design graphic user interface elements, like menus, tabs and widgets
- Build page navigation buttons and search fields
- Develop UI mockups and prototypes that clearly illustrate how sites function and look like
- Create original graphic designs (e.g. images, sketches and tables)
- Prepare and present rough drafts to internal teams and key stakeholders
- Identify and troubleshoot UX problems (e.g. responsiveness)
- Conduct layout adjustments based on user feedback
- Adhere to style standards on fonts, colors and images

About Service Pack
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Omni-Channel CX Automation Suite powered by AI. Our vision to transform Customer Experience using Artificial Intelligence.
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7+ years of extensive software engineering experience preferably in a startup environment where you have shipped a high quality product to users before
T-shaped full stack experience with deep expertise in frontend frameworks like React,
Angular and Vue.js, database design using SQL and NoSQL
We would highly value past experience of building text editors, online whiteboards or content management systems or creator and developer tools
Have experience in building micro-services and distributed systems at scale
Have experience building Real Time Collaboration (RTC) in a digital product.
Experienced in leading front end and back end teams to deliver scalable, maintainable and permanent software; ability to switch between leading and executing (writing code)
as required. Having DevOps experience is a plus
Empathy and ability to communicate your technical solutions, feedback and product ideas constructively
Have strong opinions but are not ideologically tied to specific technologies; naturally curious and willing to take a step to learn something you don’t have experience in;comfortable picking up new stacks and choosing the right tool to get the job done
Job Description:
- 3 - 4 years of hands-on Python programming & libraries like PyData, Pandas
- Exposure to Mongo DB
- Experience in writing Unit Test cases
- Expertise in writing medium/advanced SQL Database queries
- Strong Verbal/Written communication skills
- Ability to work with onsite counterpart teams
- Meeting with the development team to discuss user interface ideas and applications.
- Reviewing site requirements and interface designs.
- Identifying web-based user interactions.
- Developing and implementing highly responsive user interface components using react concepts.
- Should have ability to work independently and multi-task in a fast-paced environment.
- Troubleshooting site interface and debugging developed site codes.
- Developing and implementing front-end architecture to support user interface concepts.
- Monitoring and improving front-end performance.
- Documenting site changes and developing updates.
- Should be confident, self-motivated, who work well in team environments.
- Should meet provided deadlines.
Requirements
- Strong knowledge of Liquid
- Optimize websites to ensure they render consistently in cross-browser environments, with the best SEO principles, caching mechanics, etc.
- Should work on e-commerce projects with different Shopify JS APIs (storefront, AJAX Cart, Sections, etc).
- Shopify Expert must ensure a 100% responsiveness of web design.
- Experience with web/graphic design applications such as Figma, Adobe XD, Adobe Photoshop, Adobe Illustrator.
- Working in e-commerce projects while coordinating with other members.
- Act as a Shopify expert, specializing in all facets of the e-commerce platform.
- For Shopify developer job knowledge of HTML5, CSS3, Javascript/Jquery is a must.
- Shopify developer should have strong knowledge on Installing & Customizing the new Shopify theme.
- Shopify developer Expert-level knowledge of Shopify Liquid templating language.
- Exposure to application development & ruby scripting.
- Shopify Plug-in optimization, and customization, Strong knowledge of OOPs.
- Developer must have proven work experience on version control and source code management like GIT, Bitbucket.
We at BitClass are looking for a Sr Product Manager to build the product management function at BitClass and be responsible for end to end product delivery.
We are looking for someone who has a few solid years of experience in product management across B2C companies.
Looking for people who are extremely good with thinking product specs, getting things live in quick time without compromising on the value. Looking for people with extremely strong logical reasoning, designing workflows.
This is as Entrepreneurial as a role can get at a startup and we are only looking for people who believe in what we are trying to do, are supremely vested in what we are building at BitClass and have a very very high sense of ownership.
What we offer in return is a chance to build something magical, generation defining, global product right from the very heart of Namma Bengaluru.
Can't wait to speak with you !
Technical Assistance Centre (TAC) provides 24/7 support and related services for Apoyar customers
under support contact agreement. including support for the full eCommerce application stack,
infrastructure and cloud AWS and Azure environments through to end user devices and productivity
applications. The TAC also supports and maintains Apoyar’s internal infrastructure, systems and
business applications. The technical and application support engineers within the TAC deliver support under a tiered
support model within a DevOps environment. The TAC engineers will also interface with Software
Development resources, as a resolver group, for support requiring application development and bug
fixes. As the single point of contact for customer support, the TAC provides first-level monitoring, event
and Service Desk functions backed by technical and application support engineers who provide
second and third-level support and systems management and administration. The Support Manager will lead the Technical Assistance Centre (TAC) and the team Technical
Support Engineers located in India. The purpose of this role is to facilitate the operational delivery of
support services in a consistent and structure approach defined in the service management
methodology (based on ITIL principles) and according to documented policies, processes and
procedures.
KEY AREAS OF RESPONSIBILITY: Manage delivery of support services team according to service management plans, methodology, processes and client engagement models. Ensure support is delivered to the client according to their contract support agreements.
Including overseeing delivery of support from any contracted third-party providers under
management. Maintain client data in accordance with internal policies, specifically Information Security
Management, GDPR Compliance Statement and Privacy Policy, by adhering to the business
requirements for securing information and the ensuring customer data is protected. Organise support staff resourcing and rostering according to plans and necessary to meet
demand. Ensure support team log all customer interactions correctly into A1 service management
platform and kept up to date. Monitor support team queues and ensure open tickets progress and service level targets are
being measured and achieved. Ensure service is delivered through an efficient tier 1, 2 and 3 support model with levels
performing agreed level of tasks.
Build learning into and develop knowledge of team to ensure jobs are not routed to next level
when they shouldn’t. Manage internal systems and platforms to ensure they have support and maintenance plans in
place, regular checks are performed that systems are running, and data records maintained. Manage the onboarding of new customer data (i.e. configuration records) into necessary
support systems ready for production support. Ensure old customers are exited. Escalate any day to day operational issues with support staff to direct manager, and systematic
support issues with service management methodology, policies, processes and procedures to VP, Global Services for ongoing management and service improvement.
EXPERIENCE/SKILLS:
Person doesn’t need to be highly experienced management guru, just enthusiastic and detail
oriented/process driven person we know will be on top of team to deliver, build, grow and get
better each day. Need understanding of ITIL fundamentals, Service Desk, Service Request, Incident and Change
Management principles etc.







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