Relationship Manager - Jaipur Location

Required Skills: Advanced AWS Infrastructure Expertise, CI/CD Pipeline Automation, Monitoring, Observability & Incident Management, Security, Networking & Risk Management, Infrastructure as Code & Scripting

Criteria:

• 5+ years of DevOps/SRE experience in cloud-native, product-based companies (B2C scale preferred)
• Strong hands-on AWS expertise across core and advanced services (EC2, ECS/EKS, Lambda, S3, CloudFront, RDS, VPC, IAM, ELB/ALB, Route53)
• Proven experience designing high-availability, fault-tolerant cloud architectures for large-scale traffic
• Strong experience building & maintaining CI/CD pipelines (Jenkins mandatory; GitHub Actions/GitLab CI a plus)
• Prior experience running production-grade microservices deployments and automated rollout strategies (Blue/Green, Canary)
• Hands-on experience with monitoring & observability tools (Grafana, Prometheus, ELK, CloudWatch, New Relic, etc.)
• Solid hands-on experience with MongoDB in production, including performance tuning, indexing & replication
• Strong scripting skills (Bash, Shell, Python) for automation
• Hands-on experience with IaC (Terraform, CloudFormation, or Ansible)
• Deep understanding of networking fundamentals (VPC, subnets, routing, NAT, security groups)
• Strong experience in incident management, root cause analysis & production firefighting

Description

Role Overview

Company is seeking an experienced Senior DevOps Engineer to design, build, and optimize cloud infrastructure on AWS, automate CI/CD pipelines, implement monitoring and security frameworks, and proactively identify scalability challenges. This role requires someone who has hands-on experience running infrastructure at B2C product scale, ideally in media/OTT or high-traffic applications.

 Key Responsibilities

1. Cloud Infrastructure — AWS (Primary Focus)

• Architect, deploy, and manage scalable infrastructure using AWS services such as EC2, ECS/EKS, Lambda, S3, CloudFront, RDS, ELB/ALB, VPC, IAM, Route53, etc.
• Optimize cloud cost, resource utilization, and performance across environments.
• Design high-availability, fault-tolerant systems for streaming workloads.

2. CI/CD Automation

• Build and maintain CI/CD pipelines using Jenkins, GitHub Actions, or GitLab CI.
• Automate deployments for microservices, mobile apps, and backend APIs.
• Implement blue/green and canary deployments for seamless production rollouts.

3. Observability & Monitoring

• Implement logging, metrics, and alerting using tools like Grafana, Prometheus, ELK, CloudWatch, New Relic, etc.
• Perform proactive performance analysis to minimize downtime and bottlenecks.
• Set up dashboards for real-time visibility into system health and user traffic spikes.

4. Security, Compliance & Risk Highlighting

• Conduct frequent risk assessments and identify vulnerabilities in:

  o Cloud architecture

  o Access policies (IAM)

  o Secrets & key management

  o Data flows & network exposure

• Implement security best practices including VPC isolation, WAF rules, firewall policies, and SSL/TLS management.

5. Scalability & Reliability Engineering

• Analyze traffic patterns for OTT-specific load variations (weekends, new releases, peak hours).
• Identify scalability gaps and propose solutions across:
•   o Microservices
•   o Caching layers
•   o CDN distribution (CloudFront)
•   o Database workloads
• Perform capacity planning and load testing to ensure readiness for 10x traffic growth.

6. Database & Storage Support

• Administer and optimize MongoDB for high-read/low-latency use cases.
• Design backup, recovery, and data replication strategies.
• Work closely with backend teams to tune query performance and indexing.

7. Automation & Infrastructure as Code

• Implement IaC using Terraform, CloudFormation, or Ansible.
• Automate repetitive infrastructure tasks to ensure consistency across environments.

Required Skills & Experience

Technical Must-Haves

• 5+ years of DevOps/SRE experience in cloud-native, product-based companies.
• Strong hands-on experience with AWS (core and advanced services).
• Expertise in Jenkins CI/CD pipelines.
• Solid background working with MongoDB in production environments.
• Good understanding of networking: VPCs, subnets, security groups, NAT, routing.
• Strong scripting experience (Bash, Python, Shell).
• Experience handling risk identification, root cause analysis, and incident management.

Nice to Have

• Experience with OTT, video streaming, media, or any content-heavy product environments.
• Familiarity with containers (Docker), orchestration (Kubernetes/EKS), and service mesh.
• Understanding of CDN, caching, and streaming pipelines.

Personality & Mindset

• Strong sense of ownership and urgency—DevOps is mission critical at OTT scale.
• Proactive problem solver with ability to think about long-term scalability.
• Comfortable working with cross-functional engineering teams.

Why Join company?

• Build and operate infrastructure powering millions of monthly users.

• Opportunity to shape DevOps culture and cloud architecture from the ground up.

• High-impact role in a fast-scaling Indian OTT product.

Review Criteria

• Strong Senior Data Scientist (AI/ML/GenAI) Profile
• 5+ years of experience in designing, developing, and deploying Machine Learning / Deep Learning (ML/DL) systems in production
• Must have strong hands-on experience in Python and deep learning frameworks such as PyTorch, TensorFlow, or JAX.
• 1+ years of experience in fine-tuning Large Language Models (LLMs) using techniques like LoRA/QLoRA, and building RAG (Retrieval-Augmented Generation) pipelines.
• Must have experience with MLOps and production-grade systems including Docker, Kubernetes, Spark, model registries, and CI/CD workflows

Preferred

• Prior experience in open-source GenAI contributions, applied LLM/GenAI research, or large-scale production AI systems
• Preferred (Education) – B.S./M.S./Ph.D. in Computer Science, Data Science, Machine Learning, or a related field.

Job Specific Criteria

• CV Attachment is mandatory
• Which is your preferred job location (Mumbai / Bengaluru / Hyderabad / Gurgaon)?
• Are you okay with 3 Days WFO?
• Virtual Interview requires video to be on, are you okay with it?

Role & Responsibilities

Company is hiring a Senior Data Scientist with strong expertise in AI, machine learning engineering (MLE), and generative AI. You will play a leading role in designing, deploying, and scaling production-grade ML systems — including large language model (LLM)-based pipelines, AI copilots, and agentic workflows. This role is ideal for someone who thrives on balancing cutting-edge research with production rigor and loves mentoring while building impact-first AI applications.

Responsibilities:

• Own the full ML lifecycle: model design, training, evaluation, deployment
• Design production-ready ML pipelines with CI/CD, testing, monitoring, and drift detection
• Fine-tune LLMs and implement retrieval-augmented generation (RAG) pipelines
• Build agentic workflows for reasoning, planning, and decision-making
• Develop both real-time and batch inference systems using Docker, Kubernetes, and Spark
• Leverage state-of-the-art architectures: transformers, diffusion models, RLHF, and multimodal pipelines
• Collaborate with product and engineering teams to integrate AI models into business applications
• Mentor junior team members and promote MLOps, scalable architecture, and responsible AI best practices

Ideal Candidate

• 5+ years of experience in designing, deploying, and scaling ML/DL systems in production
• Proficient in Python and deep learning frameworks such as PyTorch, TensorFlow, or JAX
• Experience with LLM fine-tuning, LoRA/QLoRA, vector search (Weaviate/PGVector), and RAG pipelines
• Familiarity with agent-based development (e.g., ReAct agents, function-calling, orchestration)
• Solid understanding of MLOps: Docker, Kubernetes, Spark, model registries, and deployment workflows
• Strong software engineering background with experience in testing, version control, and APIs
• Proven ability to balance innovation with scalable deployment
• B.S./M.S./Ph.D. in Computer Science, Data Science, or a related field
• Bonus: Open-source contributions, GenAI research, or applied systems at scale

RFID Readers /Access Control Engineer. Boom Barrier, Gate Motor and Other Entrance Automation Products like Flap Barrier/Turnstile/DFMD/Swing Gate Motor, Shutter Rolling Motor etc. Basis Knowledge of CCTV.

1. Responsible  for taking customer or client calls and offering financial answers to their difficulties and intimating sales with potential customers over the phone.

1. Responsible for assisting consumers or clients with financial purchases.

1. Provide assistance and solutions to the customer regarding financial products and must speak with your supervisor or team leader to resolve any financial difficulties.

1. Provide excellent customer service. 

1. 5. Eager to gain new talents and should have interpersonal, Research and Record Keeping Skills.

Key skills:

1. Must Know  English and at least one  south language ( Kannada, Telugu, Tamil, Malayalam, 

1. Effective communication abilities.

1. Computer Literate.

At least 1+ year of Prior experience as a Tele caller or similar in the Banking or Finance sector.

About Us

Zupee is India’s fastest-growing innovator in real money gaming with a focus on predominant skill-focused games. Started by 2 IIT-Kanpur alumni in 2018, we are backed by marquee global investors such as WestCap Group, Tomales Bay Capital, Matrix Partners, Falcon Edge, Orios Ventures, and Smile Group.

Know more about our recent funding: https://bit.ly/3AHmSL3

Our focus has been on innovating in the board, strategy, and casual games sub-genres. We innovate to ensure our games provide an intersection between skill and entertainment, enabling our users to earn while they play.

Location: We are location agnostic & our teams work from anywhere. Physically we are based out of Gurugram

Core Responsibilities:

• Handling all Devops activities
• Engage with development teams to document and implement best practices for our existing and new products
• Ensure reliability of services by making systems and applications stable
• Implement DevOps technologies and processes i.e. containerization, CI/CD, infrastructure as code, metrics, monitoring, etc.
• Good understanding of Terraform (or similar ‘Infrastructure as Code’ technologies)
• Good understanding of modern CI/CD methods and approaches
• Troubleshoot and resolve issues related to application development, deployment, and operations
• The expertise of AWS ecosystem (EC2, ECS, S3, VPC, ALB, SG)
• Experience in monitoring production systems and being proactive to ensure that outages are limited
• Develop and contribute to several infrastructure improvement projects around performance, security, autoscaling, and cost-optimization

What are we looking for:

• AWS cloud services – Compute, Networking, Security and Database services
• Strong with Linux fundamentals
• Experience with Docker & Kubernetes in a Production Environment
• Working knowledge of Terraform/Ansible
• Working Knowledge of Prometheus and Grafana or any other monitoring system
• Good at scripting with Bash/Python/Shell
• Experience with CI/CD pipeline preferably AWS DevOps
• Strong troubleshooting and problem-solving skills
• A top-notch DevOps Engineer will demonstrate excellent leadership skills and the capacity to mentor subordinates
• Good communication and collaboration skills
• Openness to learning new tools and technologies
• Startup Experience would be a plus

We are a London, UK based FinTech startup with a subsidiary in India. Hop is working towards building the next generation digital banking platform for seamless and economical currency exchange, with technology at the crux of it. In a technology driven era, many financial services platforms still lack the customer experience and are cumbersome to use. Hop aims at building a ‘state of the art’ tech-centric, customer focused solution.

moneyHOP is India’s first cross-border neo-bank providing millennials the ability to ‘Send’ & ‘Spend’ conveniently and economically across the globe using HOPRemit (An online remittance portal) and HOP app + Card (A multi-currency bank account).

This position is a crucially important position in the firm and the person hired will have the liberty to drive the product and provide direction in line with business needs.

Website: https://moneyhop.co/">https://moneyhop.co/

About Individual

The Customer Service Representative attracts potential customers by answering product and service questions; suggesting information about other products and services. Process orders, prepare correspondences and fulfill customer needs to ensure customer satisfaction.

Requires a high school diploma or equivalent and 0-3 years of experience in the field or in a related area. Has knowledge of commonly-used concepts, practices and procedures within a particular field. Rely on instructions and pre-established guidelines to perform the functions of the job. The target is to ensure excellent service standards and maintain high customer satisfaction.

General Skills

• Proven customer support experience

• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiar with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize and manage time effectively
• High school diploma or equivalent; college degree preferred

• Open and maintain customer accounts by recording account information
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• Maintain financial accounts by processing customer adjustments
• Recommend potential products or services to management by collecting customer information and analyzing customer needs
• Prepare product or service reports by collecting and analyzing customer information
• Contribute to team effort by accomplishing related results as needed
• Manage large amounts of incoming calls

• Generate sales leads
• Identify and assess customers' needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/team sales targets and call handling quotas
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Resolve customer complaints via phone, email, mail or social media
• Use telephones to reach out to customers and verify account information
• Greet customers warmly and ascertain problem or reason for calling
• Assist with placement of orders, refunds, or exchanges
• Advise on company information
• Take payment information and other pertinent information such as addresses and phone numbers
• Place or cancel orders
• Suggest solutions when a product malfunctions
• Attempt to persuade customer to reconsider cancellation
• Inform customer of deals and promotions
• Sell products and services
• Utilize computer technology to handle high call volumes
• Work with customer service manager to ensure proper customer service is being delivered
• Close out or open call records
• Compile reports on overall customer satisfaction
• Handle changes in policies or renewals

• Should have experience in application architecture and design
• Proficiency with developing APIs in Python
• Proficiency with frontend web development (JavaScript, CSS, HTML)
• Should have 2-4 years’ experience in leading the team
• Experience object oriented programming (OOP) concepts using Python
• Experienced with full software development life-cycle, programming, database design and agile methodologies
• Experience in using Design Patterns such as MVC and frameworks such as Django, Flask
• Ability to successfully multi-task and prioritize work.

• Experience with developing applications with Angular (2+)
• Experience with Docker and Kubernetes
• Experience with SQL databases, especially PostgreSQL

• Good Communication Skills
• Behavioural:
• Good Leader
• Adaptable / Flexible

• Candidate will be a part of Product engineering global delivery team working as a Technical Lead, leading a team highly talented engineers.
• Candidate would be required (but not limited) to: 
• Team management, mentoring, prioritization of work
• Work with Architecture group for defining Product Roadmap
• Requirement gathering with stake holder for Product enhancement
• Designing, Developing, and documenting the solution
• Providing support for any application issue like performance, availability
• Contributing to actual development of user stories and features etc.

• Ensuring conformity to corporate security and compliance objectives.
• Identifying and implementing service improvement opportunities.
• Responsible for informing the ‘business impact’ of security within the team
• Promptly report security weakness or incidents to the Practice Managers/Leads