Relationship Manager - Jaipur Location

🔧 What You’ll Do

• Engage with customers via live chat and email, helping them troubleshoot issues, complete onboarding, and succeed with the product.
• Interact with e-commerce business owners globally, understand their workflows, and guide them in using the product effectively.
• Watch user session videos to identify product adoption roadblocks and suggest UI/UX improvements to the product team.
• Categorize and escalate technical issues or product requests to the relevant internal teams (Product, Engineering).
• Maintain clear communication logs and support documentation.
• Be a voice of the customer, advocating for their success and experience.

👌 What Makes You a Great Fit

• You genuinely enjoy helping people and want to see them succeed.
• You treat support like a Michelin-star service experience, focused on precision, warmth, and follow-through.
• You’re curious, empathetic, and a strong communicator — especially in writing.
• You're comfortable engaging with people from diverse cultural and business backgrounds.
• You don’t mind watching session recordings to spot friction points — and suggesting improvements.

🌐 Nice-to-Have Skills (Not Mandatory)

• Basic working knowledge of SQL, JavaScript, Postman, or web debugging/analytics tools.
• Prior experience in a SaaS startup, especially in a support, CX, or success role.

• Work closely with Engineering and Product teams to provide platform features and components to support Ingenio’s business objectives.
• Participate in the design and development of the company’s e-commerce layer.
• Translate Product requirements into scalable technical solutions, write high-quality code, conduct unit testing, provide technical leadership, and communicate project status to team members and stakeholders.
• Influence technical debt by re-designing components and adopting new technologies 

What You'll Need To Be Successful

• 4 - 8 years of experience in software development.
• Expertise in C# and .NET framework.
• Expertise in developing services (SOAP-WCF and REST) and web development frameworks like ASP.NET MVC.
• Good knowledge of database concepts and Microsoft SQL Server.
• Solid foundation in computer science, with strong competencies in data structures, design patterns, concurrency, algorithms, and software design
• Research and evaluate new software, frameworks, and techniques to provide recommendations to the division.
• Design and develop robust and scalable software components.
• Strong analytical and troubleshooting skills.
• Bachelor's degree in Computer Science or a technical field.

Preferred Experience:

• 2-3 years of industry experience in software development.
• Experience working with medical data
• Experience and familiarity working in development teams and team-based development practices including scrum/agile, code review, etc.
• Knowledge and experience working with NoSQL databases such as MongoDB, CouchDB, Raven DB, etc.
• Knowledge of RDBMS concepts and experience with Microsoft SQL Server, MySQL, etc.
• Knowledge and experience working with Node.js and related frameworks such as Express.js.
• Knowledge and experience working with web application frameworks such as Angular, AngularJS, or React and related frameworks such as Ionic.
• Familiarity with FHIR APIs and experience working with REST APIs.
• Experience working on full-stack projects.
• Familiarity with CI/CD pipelines

• Desired skills:

  • Bachelor’s degree or equivalent combination of education and experience in Computer Science.
  • Ability to establish priorities, goals/objectives and timelines.
  • Possess strong planning and time management skills.
  • Demonstrated ability to delegate and oversee assignments to ensure successful and timely completion as well as to obtain the cooperation of others within and outside the unit. Works in a collaborative manner to achieve results.
  • Ability to effectively present technical topics to internal groups with potentially varied levels of technical sophistication. Strong communicator with excellent ability to work in a team environment.

Cignex Datamatics is looking for talented people like you. Please let me know if you are looking for a job change.

CDTL are the pioneers in the field of open source, we believe in creating value to our customers by providing them with innovative solutions. We have been doing some wonderful reference able work with the fortune 500 companies with great feedback and experience received from them. Talk about Allianz, EA, CA, UBM, IHG, Maersk, Renesas, etc., All have enjoyed working with us. We provide solutions using cutting edge technologies to all areas in Portal, content management, Big Data, ecommerce and are expanding in a lot of new and emerging areas.

We would want you to be associated with us to experience & enrich the joy of working in a growing company of the size of almost 500 employees as of now, with this you not only are noticeable but also get the opportunity to implement your ideas and make a mark in this growing organization, and you get to enjoy being one of the early founding members of the organization.

Below is the JD for the position we are hiring.

Desired Skills:

▪ Design, build and configure applications to meet business processes and application requirements

Work Experience:

▪ Must have a minimum of 7+ yrs of IT experience with min 4+ years of hands on experience in web technologies

▪ Good Knowledge on front end website architecture

▪ Must have experience in react.js (svelte, stencil) or similar frameworks

▪ Work experience html, CSS, JavaScript. 

▪ Experience of Node JS would be good.

▪ Hands on Design experience in API ( REST / SOAP) and integrating API’s with UI

▪ Good understanding of Modern web component development

▪ Good communication & presentation skills

▪ Must be able to work independently

If above position suits your interest, then share the following details:

Current CTC:
Expected CTC:
Notice period(15days or immediate joiner) Y/N :
Experience in UI development(in years):
Experience in React.js (in years):
Experience in HTML, CSS, Javascript (in years):
Experience in API (Rest / SOAP) in years :

Thanks & Regards,
Anshuman Baghel

• Lead a full product development lifecycle from ideation, design, development, to roll out and support
• Own the delivery of multiple features of the product end to end while hands-on in development as well
• Advocate best development practices such as continuous integration/continuous delivery, automation (testing and infrastructure)

1. 7+ Years’ of experience, managing teams of 5+ people
2. Must have excellent programming, debugging and scripting skills with a solid understanding of Object Oriented Design principles.
3. Proficiency in at least two of the following: Java, NodeJS, Go, JavaScript, Python programming stacks, and passion for software engineering and craftsman-like coding prowess
4. Knowledge of software practices like refactoring, clean code, domain driven design, Encapsulation etc
5. Hands on experience managing databases like MongoDB, Cassandra, Redis.
6. Exposure to event driven systems and event streaming engines like Kafka
7. Good knowledge of DevOps tooling like docker, kubernetes, ansible/chef, AWS.