Senior Visual Designer

About HighLevel: 

HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. With a focus on streamlining marketing efforts and providing comprehensive solutions, HighLevel helps businesses of all sizes achieve their marketing goals. We currently have 1000+ employees across 15 countries, working remotely as well as in our headquarters, which is located in Dallas, Texas. Our goal as an employer is to maintain a strong company culture, foster creativity and collaboration, and encourage a healthy work-life balance for our employees wherever they call home.

Our Website - https://www.gohighlevel.com/

YouTube Channel - https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g

Blog Post - https://blog.gohighlevel.com/general-atlantic-joins-highlevel/

Our Customers:

HighLevel serves a diverse customer base, including over 60K agencies & entrepreneurs and 450K million businesses globally. Our customers range from small and medium-sized businesses to enterprises, spanning various industries and sectors.

Scale at HighLevel:

We work at scale; our infrastructure handles around 3 Billion+ API hits & 2 Billion+ message events monthly and over 25M views of customer pages daily. We also handle over 80 Terabytes of data across 5 Databases.

Who You Are: 

You are looking for an opportunity to bring your creative, organized, and strategic thinking to an impactful senior-level managerial role that allows you to lead, develop, and grow our Premium support team. You will monitor and own your team’s KPIs, while consistently driving and tracking towards optimal results.

To be successful in this role, you will exemplify our “customer obsessed” ethos and demonstrate best in class customer service and support practices. You are comfortable leading in a high-performance, high-accountability environment, and will leverage your excellent leadership skills and working knowledge of people/team management and the SaaS landscape to serve you well as you lead several teams of customer support representatives. You will be responsible for managing teams operating across multiple shifts, ensuring smooth and continuous support

Roles, Responsibilities & Requirements

What You’ll Be Doing:

• Supervise a team of Customer Support Managers focused on solving customer issues and achieving high levels of customer satisfaction
•  Support the organizational goals and participate in business planning activities such as staffing, goal setting, and resource planning
• Lead and ensure your managers and teams are successful by coaching, developing, inspiring and holding them accountable against established KPIs, policies and procedures - measure and provide detailed analysis on success against team’s growth KPIs and metrics
• Conduct consistent and impactful performance conversations and coaching sessions with team members and managers
• Responsible for providing your teams with technical resources and advice, resolving problems, and disseminating advisories, warnings, and corrective action plans when warranted
• Delegate and assign responsibilities and tasks based on team member strengths to foster an exceptional customer experience. 
• Identify and implement process improvements and alternative solutions to drive team efficiency, productivity and engagement. 
• Serve as an influential leader by demonstrating professionalism, operating in a fast-paced environment, taking ownership of your team’s success, and fostering a team culture of encouraging growth, innovation, and proactive problem solving. 
• Monitor the overall health of the support system, which includes but is not limited to live ticket queues, live channel queues, major bugs and staff availability
• Confidently work with large amounts of data and have a data-minded approach to resource planning, goal setting, and analyzing its outcomes
• Partner with the Associate Director of Customer Support regarding forecasting, budget management, optimization of talent and resources, and the impact
• Manage projects involving complex work streams and cross-functional collaboration - Communicate and collaborate with internal departments to create and confirm efficient workflows and relationships
• Improve customer service quality results by collaborating with your team of managers to study, evaluate, and redesign processes; establish and communicate service metrics; monitor and analyze results; and implement change
• Update job knowledge and managerial skills by participating in educational opportunities; reading professional publications; maintaining personal networks; and participating in professional organizations
• Act as an escalation point for high severity customer and team member issues that arise from within the team, directly from customers, or from other HighLevel functions
• Other duties may be assigned and/or modified as business needs change.

What You’ll Bring: 

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Experience/Education/Certifications Required:

• BA/BS in a relevant field or equivalent managerial experience in the Account/Business Relationship Management domain required.
• 5+ years of experience leading a fast-paced, results driven team for a SaaS or Product-Led Growth startup company preferred.
• 5+ years of experience with staffing/hiring, performance management, career conversations, coaching and developing front-line employees and junior managers required
• You are a true people manager at heart, you love mentoring, leading and contributing to the professional development of those around you.
• Prior experience partnering and influencing customers and team members in developing their strategic direction
• Prior experience exercising and utilizing project management skills to identify and align strategies and new processes that will impact the customer experience. 
• Strong collaboration, time-management and prioritization skills are critical to the success of this role
• The ability to build and maintain strong relationships internally with senior leadership, teams and customers
• Strong experience using data/analytics tools to measure the impact of your work and develop new projects
• Ability to collaborate and influence cross-functional teams and champion new concepts and ideas
• A strong technical aptitude to help our customers succeed with the HighLevel software
• Experience working with and or ability to learn the use of various reporting tools to leverage data, analytics and automation to drive demonstrable customer and team success
• Strong customer facing communication skills
• Demonstrated approach to problem solving and conflict management
• Must be a go-getter, not afraid to ask questions, and take accountability for your results and your team’s results. 
• Working Knowledge of the following applications strongly preferred: Google Suite, Zoom, Slack, Excel, Spreadsheets, Mac, etc
• Experience managing teams in different shifts is highly preferred

Required Skills:

• Thorough knowledge on Sheet metal component design, material and thickness selection
• Competent on Electrical harness modeling in CATIA V5 – Electrical harness Routing (EHI) and Electrical Fitting installation.
• Independently handle Electrical harness modeling related to subsystem and car level..
• Able to interpret electrical schema and good understanding and able to apply while routing the harness
• Wire Bundle calculation
• Selection of protection, connectors, conduit, etc…
• Good Knowledge of materials  & mechanical characteristics
• Ability to perform a weight assessment on assemblies, aggregates and installations
• Ability to analyze manufacturing non-conformity and to validate a back-up solution.

Job description

l PLC Programming, SCADA design, Conducting FAT, SAT, Installation and

Commissioning.

l PLC Programming exposure to any one or more Allen Bradley (Micro/CompactLogix) ,

Mitsubishi (FX and Q Series), Siemens ( S7 300/400/1200/1500), Omron

l (Creating new applications, animation, (communication with PLC ) HMI (Creating new

applications, animation, communication with PLC).

l Knowledge of working principle of Instrumentation Sensors, Proximity sensors, RTD,

Flow transmitter etc. 

l Knowledge of the working principles of Motors Starting methods of 3phase induction

motor, speed control.

l Switch Gears Knowledge of Relay, Contactor, MCB, MPCB, ELCB, Breakers.

l Panel Design Star Delta, DOL, Current Transformer, Potential Transformer, Wiring etc

Required Candidate profile

Any certification course or Knowledge about PLC /HMI/SCADA

Qualification -B.E/B.Tech : Electrical /Electronic & Telecommunication / Instrumentation

Employment Type: Full Time, Permanent

Should be punctual and dedicated towards the work.

Should be able to deliver quality work on-time.

Education

Qualification -B.E/B.Tech : Electrical /Electronic & Telecommunication / Instrumentation

We are looking for a Senior iOS Developer, who should be able to

1. Strong knowledge on iPad, iPhone And Mobile compatibility developments.
2. Solid understanding of iOS application architecture patterns (e.g., MVC, MVVM).
3. Proficient in working with RESTful APIs and integrating third-party libraries.
4. Strong knowledge of software engineering principles, design patterns, and best practices.
5. Familiarity with agile development methodologies.
6. Excellent problem-solving and analytical skills.
7. Ability to work independently.
8. Strong communication and interpersonal skills.

Company Profile :

Merilytics, an Accordion company is a fast-growing analytics firm offering advanced a and intelligent analytical solutions to clients globally. We combine domain expertise, advanced analytics, and technology to provide robust solutions for clients' business problems. You can find further details about the company at https://merilytics.com.

We partner with our clients in Private Equity, CPG, Retail, Healthcare, Media & Entertainment, Technology, Logistics industries etc. by providing analytical solutions to generate superior returns. We solve clients' business problems by analyzing large amount of data to help guide their Operations, Marketing, Pricing, Customer Strategies, and much more.

Position :

- Business Associate at Merilytics will be working on complex analytical projects and is the primary owner of the work streams involved.

- The Business Associates are expected to lead the team of Business Analysts to deliver robust analytical solutions consistently and mentor the Analysts for professional development.

Location : Hyderabad

Roles and Responsibilities :

The roles and responsibilities of a Business Associate will include the below:

- Proactively provide thought leadership to the team and have complete control on the delivery process of the project.

- Understand the client's point of view and translate it into sound judgment calls in ambiguous analytical situations.

- Highlight potential analytical issues upfront and resolve them independently.

- Synthesizes the analysis and derives insights independently.

- Identify the crux of the client problem and leverage it to draw relevant actionable insights from the analysis/work.

- Ability to manage multiple Analysts and provide customized guidance for individual development.

- Resonate with our five core values - Client First, Excellence, Integrity, Respect and Teamwork.

Pre-requisites and skillsets required to apply for this role :

- Undergraduate degree (B.E/B.Tech.) from tier-1/tier-2 colleges are preferred.

- Should have 2-4 years of experience.

- Strong leadership & proactive communication to coordinate with the project team and other internal stakeholders.

- Ability to use business judgement and a structured approach towards solving complex problems.

- Experience in client-facing/professional services environment is a plus.

- Strong hard skills on analytics tools such as R, Python, SQL, and Excel is a plus.

Why Explore a Career at Merilytics :

- High growth environment: Semi-annual performance management and promotion cycles coupled with a strong meritocratic culture, enables fast track to leadership responsibility.

- Cross Domain Exposure: Interesting and challenging work streams across industries and domains that always keep you excited, motivated, and on your toes.

- Entrepreneurial Environment: Intellectual freedom to make decisions and own them. We expect you to spread your wings and assume larger responsibilities.

- Fun culture and peer group: Non-bureaucratic and fun working environment; Strong peer environment that will challenge you and accelerate your learning curve.

Other benefits for full time employees:

(i) Health and wellness programs that include employee health insurance covering immediate family members and parents, term life insurance for employees, free health camps for employees, discounted health services (including vision, dental) for employee and family members, free doctor's consultations, counselors, etc.

(ii) Corporate Meal card options for ease of use and tax benefits.

(iii) Work dinners, team lunches, company sponsored team outings and celebrations.

(iv) Reimbursement support for travel to the office, as and when promulgated by the Company.

(v) Cab reimbursement for women employees beyond a certain time of the day.

(vi) Robust leave policy to support work-life balance. Specially designed leave structure to support woman employees for maternity and related requests.

(vii) Reward and recognition platform to celebrate professional and personal milestones.

(viii) A positive & transparent work environment including various employee engagement and employee benefit initiatives to support personal and professional learning and development.

Desired Skills: React.js, JavaScript, Redux, RESTful APIs, TypeScript

Job Summary:

• Thorough understanding of React.js and its core principles
• Experience with popular React.js workflows (such as Flux or Redux)
• Familiarity with newer specifications of EcmaScript
• Experience with data structure libraries (e.g., Immutable.js)
• Knowledge of isomorphic React is a plus
• Familiarity with RESTful APIs
• Knowledge of modern authorization mechanisms, such as JWT Web Token
• Familiarity with modern front-end build pipelines and tools
• Experience with common front-end development tools such as Babel, Webpack, NPM, etc.
• Ability to understand business requirements and translate them into technical requirements
• A knack for benchmarking and optimization
• Familiarity with code versioning tools (such as Git, SVN, and Mercurial)
• Familiarity with any ReactJS testing framework is plus