Senior Visual Designer

Background

Fisdom is a leading digital wealth management platform. Fisdom platform (mobile apps and web apps) provides access to consumers to a wide bouquet of financial solutions – investments, savings and protection (and many more in the pipeline). Fisdom blends cutting-edge technology with conventional financial wisdom, awesome UX and friendly customer service to make financial products simpler and more accessible to millions of Indians. We are growing and constantly looking for high performers to participate in our growth story. For more info, visit: www.fisdom.com.

🔎 We are looking for intern who,

• 👨🏻‍💻 has good hands-on experience with Python, API and SQL.

• 🙋🏻‍♀️ is curious and asks a lot of questions!

• ⚡️ is passionate about writing clean code.

• 🕵🏻‍♂️ has strong problem solving skills.

☀️ Non-mandatory, but nice to have

• 👶🏻 worked in an early-stage startup.

• ✅ Contributed to open-source projects

Why join us and where?

We're high performing engineering team. We recognize that the work we do impact lives of hundreds and thousands of people. Your work will contribute significantly to our mission. We pay competitive compensation and performance bonuses. We provide high energy work environment and you are encouraged to play around new technology and self-learning. You will be based out of Bangalore.

Job Title: iOS Developer (Swift Developer)

Experience: 6months-1 year

Location: Onsite (Noida sector 63)

Note: FRESHERS ARE NOT CONSIDERED

PERFERRED CANDIDATE LOCATION: Delhi/NCR

Role Overview:

Responsibilities:

• Designing & building mobile application for Apples iOS platform.
• Collaborating with the design team to define application features.
• Ensuring Quality & performance of the application to specifications.
• Identifying potential problems & resolving application bottlenecks.
• Fixing applications bugs before the final release, publishing application on Application store.
• Maintaining the code & optimization of the application.
• Designing & implementing app updates.

Skills Required:

• Swift
• Objective-C
• Xcode
• iOS Development
• UIKit
• Core Data
• Interface Builder
• Cocoa Touch
• MVVM
• JSON
• Memory Management

Key Skills Required:

·         You will be part of the DevOps engineering team, configuring project environments, troubleshooting integration issues in different systems also be involved in building new features for next generation of cloud recovery services and managed services. 

·         You will directly guide the technical strategy for our clients and build out a new capability within the company for DevOps to improve our business relevance for customers. 

·         You will be coordinating with Cloud and Data team for their requirements and verify the configurations required for each production server and come with Scalable solutions.

·         You will be responsible to review infrastructure and configuration of micro services and packaging and deployment of application

To be the right fit, you'll need:

·         Expert in Cloud Services like AWS.

·         Experience in Terraform Scripting.

·         Experience in container technology like Docker and orchestration like Kubernetes.

·         Good knowledge of frameworks such as Jenkins, CI/CD pipeline, Bamboo Etc.

·         Experience with various version control system like GIT, build tools (Mavan, ANT, Gradle ) and cloud automation tools (Chef, Puppet, Ansible)

We are currently partnering with one of our portfolio companies (seed staged) to hire a UX Designer. So if you are someone who wants to partner with a founder and help build the company bottoms up, this might be the right role for you.

Responsibilities

• Ensure that established design standards are consistently and appropriately applied within design work
• Engage with product management, engineering, business stakeholders, and third-party vendors to understand the project
• Develop, present, and take feedback, and iterations for the final user experience.
• Must be open to doing multiple iterations.

Qualifications

• Bachelor's degree or equivalent in Human-Computer Interaction (HCI), Design, or a related field of study
• 1-4 years of experience in design
• Proficient in visual design and wireframing tools
• Must have experience in a product-based company.

Benefits

• Work with a team who build scalable products in past(100M+ user products).
• Be part of an early team and grow fastest with the company and take pride in building scalable products.
• Work-life balance and startup culture at the same time.

List of responsibilities:

● ServiceNow Development work

● Interaction with customers for project deliverables

● Deadlines should be met

Job requirements:

● The candidate should be L2 and above.

● ServiceNow System Administration and Development Certified is mandatory

● ITSM, Service Portal, Integration 

● ITIL Foundation Certification would be a plus or can do before joining.

● Successfully plan, execute, monitor, control, and close all technical tasks related to configuration and implementation of all

aspects of the ServiceNow platform.

● Provide software coding and customization including, but not limited to: screen tailoring, workflow administration, report

setup, data imports, integration, scripting, third party software integrations, and custom application development

● Update and maintain a comprehensive testing protocol for ServiceNow instance upgrades with the purpose of certifying all

applications for use after the upgrade completes.

● Coordinate and solve complex technical data and transformation issues.

● Obtain and analyze/interpret business requirements to propose sustainable solutions in ServiceNow.

● Answer “how to” technical and application configuration questions.

● Develop, maintain, and execute reports to ensure system operation meets performance targets.

● Create and maintain system design and operations documentation.

● Complete other duties as assigned.

• 2 to 3years of professional experience as a Mobile app developer
• Should have had the experience of working with team as well as working directly with customers.
• Hands on experience in anycross platform mobile app development frameworks(React Native preferably, but not mandatory).
• Version control system experience (e.g. Git)
• Excellent communication skills (both verbal as well as written) is a necessity.
• Ability to learn and apply new technologies through self-learning

Responsibilities

• Ensure that theapplicationis optimized for various devices
• Work with other developers to ensure that the website is functional and visually appealing.
• Plan the layout of the applicationto support different device screen size.
• Test application to ensurequalityand efficiency
• Work with Clients directly to resolve issues as well as understand their requirements

• Manages projects with timely deadlines.
• Write clear, concise and well documented code.
• Communicates frequently with management; detailing progress on the development effort.
• Evaluates and implements changes to tools and modules based on the needs of the client.

• 5+ years of experience as an iOS developer.
• Proficiency in Swift and Objective-C.
• Experienced in developing customer-facing, commercial iOS applications.
• Deep understanding of iOS frameworks such as Core Data and Core Animation, along with offline storage, threading, and performance tuning.
• Knowledgeable in consuming RESTful APIs to connect iOS applications to back-end services.
• Experience with large e-commerce web sites is desirable.
• Proficient in git

Roles and Responsibilities :

Developing front end website architecture.
Designing user interactions on web pages.
Developing back end website applications.
Creating servers and databases for functionality.
Ensuring cross-platform optimization for mobile phones.
Ensuring responsiveness of applications.
Working alongside graphic designers for web design features.
Seeing through a project from conception to finished product.
Designing and developing APIs.
Meeting both technical and consumer needs.
Staying abreast of developments in web applications and programming languages.

Desired Candidate Profile :

HTML/CSS. While HTML stands for Hypertext Markup Language, CSS stands for Cascading Style Sheets. ...

JavaScript. ...

Git and GitHub. ...

Backend languages. ...

Web architecture. ...

HTTP and REST. ...

Database storage. ...

Basic design skills.

Familiar with nodejs, reactjs, angularjs, expressjs etc......

Roles and Responsibilities

As an Escalation Associate, you will be at the front of handling and resolving customer complaints and Grievances from various touchpoints (Not Limited to Complaints, Social Media Escalations, Consumer Forum complaints, etc.). You will work with other departments and ensure closure and recovering a customer’s experience.

• Tracking all Customer complaints/escalations in real-time.
• Acknowledge all customer complaints, connect with customers (Over emails as well as on calls), understand the problem clearly, and assure a timely resolution.
• Coordinate and follow up internally for an end-to-end closure on each complaint handled.
• Proactively escalate cases that are about to breach standard TAT.
• Work on RCAs (Root Cause Analysis), of complaints, handled, to facilitate process improvement internally.
• Liaison with team members and team leads on a regular basis.
• Publish MIS on Escalation Cases and follow up steps to be shared with Team Leaders for Agent coaching and improvement.
• Adhere to compliance policies.

Required Skills & Experience

• A strong Customer-centric approach.
• Can work under pressure and handle difficult conversations.
• Can understand problems clearly.
• Ownership and solution-oriented approaches should understand and deliver end-to-end resolutions.
• A team player can coordinate and liaise with internal and other departments seamlessly.
• Fluent in written and conversational English. Regional Language Hindi, Kannada, Tamil, Telugu is a strong plus.
• Academic Qualifications- Bachelor’s Degree preferred or equivalent experience considered.
• 1 -2-year experience in customer service (or related fields), fresher’s can be considered who matches above criteria.

Preferred Skills

• Background in customer service, escalations/complaints handling, social media handling.
• Experience in email handling, inbound calls.

Sup!

We are looking for a freelance UI/UX Mobile Designer to join our growing Design Team at Kickgadget. This is a position for a detail-oriented designer who is passionate about creating intuitive and insightful experiences for users.