Head - Performance Marketing

*4 - 10 Years Experience

* Engineering Graduates

* Must have experience in Commercial complexes, Apartments, Hirise Building, and Gated Community.

* Position will be available or Closed by march or April Months.

Job description

The Purchase Manager will lead and oversee the procurement process for our real estate and construction projects. The ideal candidate should possess 8-15 years of procurement experience, with a strong focus on the construction and materials industry. We offer a competitive salary reflective of industry standards.

Responsibilities:

Procurement Planning:

• Collaborate with project managers to comprehend procurement requirements.
• Gain a thorough understanding of the requirements and technical requirements of the product or service.
• Develop procurement plans for timely and cost-effective material, equipment, and service procurement.
• Conduct market research to identify potential suppliers and maintain a robust supplier database.

Supplier Management:

• Evaluate suppliers based on quality, reliability, and cost-effectiveness.
• Negotiate and manage supplier contracts.
• Monitor supplier performance, resolving any issues promptly.
• Cultivate strong relationships with suppliers for material and service availability.
• Updating of supplier database with the latest entrants and the evolving technologies relevant to the industry

Purchase Order Management:

• Review and convert purchase requisitions into accurate and complete purchase orders.
• Monitor and track purchase orders to ensure on-time delivery.
• Coordinate with project teams and suppliers to resolve delivery or quality issues.

Cost Management:

• Analyze market trends, prices, and supplier performance for cost-saving opportunities.
• Implement cost control measures without compromising quality.
• Conduct periodic audits for compliance with procurement policies.
• Analyze every material or product to ensure the pricing is appropriate for the product procured.

Inventory Management:

• Manage inventory levels for optimal stock availability.
• Coordinate with warehouse and project teams to track and reconcile inventory.
• Implement inventory control measures to minimize stock-outs and excess inventory.

Compliance and Documentation:

• Ensure compliance with company policies, procurement regulations, and applicable laws.
• Maintain accurate procurement records and documentation.
• Prepare reports and provide updates on procurement activities to management.

Qualifications:

• 4 - 10 years of procurement experience in the real estate or construction industry.
• Residential purchase experience is essential.
• Strong Proficiency in MS Office (Excel, Word).
• Experience in preparing MIS reports as per management requirements.
• Strong knowledge of procurement processes, vendor management, and supply chain management.
• Excellent negotiation and communication skills.
• Proficient in procurement software (ERP) and other relevant tools.
• BE, BTech or Master's degree in Business Administration, Supply Chain Management, or a related field (preferred).
• Good Analytical skills to review the quotations and understand the intricacies.
• Financial acumen to grasp the impact of procurement decisions on the overall budget.
• Strategic thinking to develop and implement cost-effective procurement plans that align with the organization's goals.
• Maintaining ethical standards in procurement practices ensures transparency, fairness, and integrity, which is crucial for long-term success and cost management.
• Being adaptable to changes in the market, industry regulations, or organizational priorities allows for agility in adjusting procurement strategies for optimal cost management.
• Good understanding on National Building Code (NBC) of construction

You will be responsible for architecting and developing features on the application end to end. You will be working closely with the Product Managers and the Technical architect to come up with high-quality, resilient, and highly performant applications.‍

• Design and develop SaaS-based applications based on microservices architecture.
• Work on the core backend and ensure it meets the performance benchmarks.
• Work on the front end with ReactJS.
• Design and develop APIs for the frontend to consume.
• Constantly improve the application architecture by clearing the technical backlog.
• Meet both technical and consumer needs.
• Stay abreast of developments in web applications and programming languages.

An enthusiastic individual with the following skills. Please do not hesitate to apply if you do not match all of it. We are open to promising candidates who are passionate about their work and are team players.

• Education - BE/MCA or equivalent.
• Overall 4+ years of experience.
• Agnostic/Polyglot with multiple tech stacks.
• Worked on open source technologies – NodeJS, ReactJS, MySQL, NoSQL, MongoDB, DynamoDB.
• Good experience with Front-end technologies like JavaScript frameworks, ReactJS, AngularJS.
• Backend exposure – good knowledge of building API.
• Worked on serverless technologies.
• Efficient in building microservices to combine server and frontend.
• Knowledge of cloud architecture.
• Should have working experience with relational and columnar DB.
• Should be innovative and communicative in your approach.
• Were responsible for the functional/technical track of a project.

You will closely work with the Engineering team and support the Product Team of Empuls.

A wholesome opportunity in a fast-paced environment that will enable you to juggle between concepts, yet maintain the quality of content, interact and share your ideas and have loads of learning while at work. Work with a team of highly talented young professionals and enjoy the comprehensive benefits that  offers.

A fast-growing SaaS commerce company based in Bangalore with offices in Delhi, Mumbai, SF, Dubai, Singapore, and Dublin. We have three products in our portfolio: Plum, Empuls and Compass. works with over 1000 global clients. We help our clients in engaging and motivating their employees, sales teams, channel partners and consumers for better business results.

Roles and Responsibilities

As an Escalation Associate, you will be at the front of handling and resolving customer complaints and Grievances from various touchpoints (Not Limited to Complaints, Social Media Escalations, Consumer Forum complaints, etc.). You will work with other departments and ensure closure and recovering a customer’s experience.

• Tracking all Customer complaints/escalations in real-time.
• Acknowledge all customer complaints, connect with customers (Over emails as well as on calls), understand the problem clearly, and assure a timely resolution.
• Coordinate and follow up internally for an end-to-end closure on each complaint handled.
• Proactively escalate cases that are about to breach standard TAT.
• Work on RCAs (Root Cause Analysis), of complaints, handled, to facilitate process improvement internally.
• Liaison with team members and team leads on a regular basis.
• Publish MIS on Escalation Cases and follow up steps to be shared with Team Leaders for Agent coaching and improvement.
• Adhere to compliance policies.

Required Skills & Experience

• A strong Customer-centric approach.
• Can work under pressure and handle difficult conversations.
• Can understand problems clearly.
• Ownership and solution-oriented approaches should understand and deliver end-to-end resolutions.
• A team player can coordinate and liaise with internal and other departments seamlessly.
• Fluent in written and conversational English. Regional Language Hindi, Kannada, Tamil, Telugu is a strong plus.
• Academic Qualifications- Bachelor’s Degree preferred or equivalent experience considered.
• 1 -2-year experience in customer service (or related fields), fresher’s can be considered who matches above criteria.

Preferred Skills

• Background in customer service, escalations/complaints handling, social media handling.
• Experience in email handling, inbound calls.

• As a Senior Software Engineer you will work closely with the Tech Lead, and the rest of the engineering team to build and scale a data-driven platform. This role will act as a great springboard to accelerate career growth & transition into a Tech Lead level role.
• Your primary focus will be the development of server-side logic, building new services and APIs, developing UI components, supporting the maintenance of current APIs, reviewing work, and improving the performance and reliability of our systems as we rapidly scale our product and organization.
• An effective Senior Software Engineer will be a self-motivated learner; a highly creative engineer having obsessive attention towards detail and thoroughness.

Must Haves

• You’ve been building web applications professionally for 5+ years
• You’re proficient in NodeJS, TypeScript, PostgreSQL, and MongoDB
• You possess strong OOP and design pattern knowledge
• Familiar with modern engineering practices: Code Reviews, Continuous Deployment, Automated Testing, etc
• You write understandable, testable code with an eye towards maintainability and experienced with TDD (Test Driven Development)
• You’ve the ability to build RESTful APIs
• Explaining complex technical concepts to designers, support team, and fellow engineers is not a problem for you
• Well versed with the fundamentals of computer science and distributed systems

Nice-to-haves

• FrontEnd experience; have built applications in either: React, Vue, Angular, or Svelte
• Startup experience, preferably a tech startup
• Open Source contributor
• You have experience with other programming languages -- e.g. Python, Ruby, PHP, Go, C, etc.
• Passionate about/experienced with open source and developer tools
• You have a bachelor's degree in Computer Science, Engineering or related field, or equivalent training, fellowship, or work experience

Benefits

• Feel good factor / impact driven work- Be part of the journey that is creating an impact in people’s lives after retirement. The work we do has a direct impact on the size of someone’s retirement pot
• Ownership driven work- you own problems within the organisation and not an implementer of someone else’s idea. You have the ability to design solutions and work with multiple stakeholders to implement them
• Job stability- ClearGlass is very well funded by top tier VCs and can provide job stability in the COVID world
• Stock Options- we would love every employee of ClearGlass to have stock options
• Top-of-the-line gear- to help you be super-productive while working. No one likes a slow laptop
• Flexible work environment- we are working from home currently but will slowly move to a hybrid set-up; we offer support (incl. financial) to set-up your home office