Senior AI/ ML Developer

Role Overview

As a Technical Product Support Specialist, you will play a key role in enabling smooth product adoption and delivering a high-quality support experience for our customers. You will handle technical product queries, troubleshoot issues, and work closely with engineering, product, and customer success teams to resolve problems efficiently.

This role sits at the intersection of technology, customer experience, and process ownership and is ideal for someone who enjoys problem-solving, learning complex systems, and acting as the voice of the customer internally.

Key Responsibilities

• Serve as the first point of contact for customer product and technical queries via email, chat, and calls
• Troubleshoot common SaaS issues including login and access problems, feature usage questions, configuration errors, and basic integration challenges
• Manage support tickets end-to-end and ensure timely resolution in line with defined SLAs
• Escalate complex or recurring technical issues to engineering or product teams with clear documentation, logs, and reproduction steps
• Collaborate closely with Customer Success Managers to support customer onboarding, adoption, and ongoing usage
• Maintain and regularly update customer-facing documentation, FAQs, help articles, and knowledge base content
• Gather customer feedback, identify recurring issues or gaps, and share actionable insights with product and engineering teams
• Ensure a consistent, reliable, and high-quality support experience for mid-market and enterprise customers

Skills and Qualifications

• Bachelor’s degree in a technical or engineering-related field such as Computer Science, IT, or Engineering
• 2–3 years of experience in SaaS product support, technical support, or application support roles
• Strong analytical and troubleshooting skills with a structured problem-solving approach
• Ability to quickly understand product workflows and explain technical concepts in simple, customer-friendly language
• Hands-on experience with support or ticketing tools such as Zendesk, Freshdesk, Jira, or similar platforms
• Strong written and verbal communication skills with a customer-first mindset
• Familiarity with SaaS products, web applications, and basic system integrations

Ideal Candidate

• Has a strong technical mindset and enjoys understanding how products work in depth
• Is comfortable working with engineers and can clearly articulate issues, edge cases, and customer pain points
• Thrives in a fast-paced, evolving environment and can manage multiple tickets and priorities at once
• Is detail-oriented, process-driven, and takes ownership of issues until resolution
• Views support as an opportunity to improve both the product and the overall customer experience
• Is eager to grow into roles such as Customer Success, Solutions Engineering, or Product Operations

Nice to Have

• Exposure to AI, EdTech, or enterprise SaaS platforms
• Working knowledge of APIs, SSO, LMS, or CRM integrations
• Experience creating help guides, product walkthroughs, or customer training materials

Why Join Us

• Opportunity to work in a fast-growing AI SaaS company transforming enterprise learning
• Direct exposure to enterprise customers and real-world SaaS adoption challenges
• Collaborative culture with clear growth paths into Customer Success, Solutions Engineering, or Product Management
• Chance to contribute to innovative, AI-driven products shaping the future of corporate learning

Preparing Business Case for new projects in alignment with BU Head and Business

Solutioning Team.

 Developing the commercial strategy and the commercial direction of projects

 Monitoring the progress of projects

 Review use cases and other technical documents to ensure business requirements are

adequately reflected in planning documents.

 Develop MIS aligned to critical performance metrics identified.

 Oversee the AOP exercise of the Region/ BU and monitor actual vs. AOP

 Works closely within the unit and with business partners to identify and maximize

opportunities and to improve products and services.

 Assist Regional Head in developing tactical and strategic products, services and/or

programs to support the region’s goals.

Experience & attributes

 5-7 years’ experience in business analysis and project management with multinational

corporations or Big 4 accounting firms. Experience in Market Intelligence, Competitive

and Corporate Intelligence preferred.

 Prior experience in telecom sector most preferred.

 Strong Financial modelling skills with ability to analyse and assess the financial viability

of long-term projects using financial metrics.

 Possess excellent problem-solving abilities, ability to develop and analysis business

plans.

 Knowledge and understanding of project management principles, practices, process and

techniques including the ability to gather clear business requirements.

 Proven experience working with MS Office suite and developing and maintaining various

analyses and reporting tools.

Introduction

Designation- VP – Business Development.

The role will have an overall revenue target and may require moderate travel.

We are looking for a VP – Business Development to identify and develop business, sales, and growth strategies for the company’s products and services working from India. 

In addition, you will be expected to manage a team of BDMs and provide monthly , quarterly and yearly targets in line with the company's vision and goals.

Roles and Responsibilities

• Serve as the highest level of guidance for all Sales & Marketing activities and outcomes.
• Lead a team of business development managers (and their direct reports) and digital marketing exec’s.
• Outline and approve marketing collateral (including strategic direction of social and web presence) to ensure it is aligned with organizational vision and goals.
• Develop sales strategies, go-to-market strategies, sales plans and strategies to achieve goals.
• Defining and managing Sales budgets.
• Define KPIs and CSFs for the Sales & Marketing teams.
• Analyze and monitor the market and industry trends and bring thought leadership through strategic positioning.
• Outline and Manage the digital marketing activities and ensure they are targeted towards the ideal customer profile.
• Manage the lead generation activities.
• Identify potential clients/brands to offer them our services.
• Outline, Define and Manage marketing campaigns.
• Create sales pitches about Hiringhood and effectively present them to prospective clients.
• Maintain excellent customer and account relations and expand outreach to other potential areas in the client's organization.
• Come up with plans to increase revenue and surpass monthly targets.
• Collaborate with senior management and other marketing teams to align our internal goals with new and existing partner relationships.
• Identify, participate & lead conferences specific to Hiringhood’s Vision & Goals.
• Represent Hiringhood in various forms of Media

Must-Have Skills

• 10+ years of experience in B2B Sales.
• Should have extensive knowledge in recruitment lifecycle sales and client acquisition.
• Need experience in technology sales, staffing, consulting services, a strong background in business development, and customer relationships.
• Need experience closing new business deals by coordinating requirements; developing and negotiating contracts; integrating contract requirements with business operations.
• Be a strong leader and have an acumen to communicate with senior management.
• Should have strong communication skills, articulation, and presentation skills
• Conflict resolution and ability to take ownership and motivate a team.
• A go-getter, who is hungry to be a part of the fabulous growth story
• Open to work in a start-up. Experience in sales, marketing and relationship building. Excellent communication, Presentation and interpersonal skills.
• Ability to analyze and interpret sales data and market trends. Ability to work independently and as a team player in a fast-paced environment.
• Willingness to travel as needed.
• Stakeholder management skills.
• Prefer candidates with MBA, MCA or relevant education in technology, marketing or sales.

About Hiringhood

Hiringhood is a technology platform that offers marketplaces to employers,

recruiters, jobseekers and third parties to increase the acceleration, precision &

scale of the recruitment process while decreasing the cost & time. Hiringhood aims

to build a cosmos of these marketplaces across India and the world serving various

industries & domains.

Hiringhood has built the world best and only premium bounty-hunting &

crowdsourcing recruitment marketplace.

Location

Hiringhood, founded on 14th November 2020, is located in T-HUB 2.0 which is the

largest incubation center and Innovation campus in Asia, a Hyderabad-based

start-up ecosystem enabler. T-Hub facilitates collaborations between Startups, Angel

Investors, Venture Capital Firms, Corporates, Governments, and Academia.

Why Join Hiringhood?

Be part of an award winning startup which believes in the entrepreneurial

acumen of every employee.

Hiringhood offers access to a great startup environment at T-Hub you will get

access to over 250+ startups, their founders and teams, the scope to learn is

infinite.

Hiringhood also offers great networking opportunities through T-Hub events.

We are looking for a Backend Developer responsible for managing the interchange of data between the server and the users. Your primary focus will be the development of all server-side logic, ensuring high performance and responsiveness to requests from the front-end. You will also be responsible for integrating the front-end elements built by your co-workers into the application; therefore, a basic understanding of front-end technologies is necessary as well.

• Writing reusable, testable, and efficient code
• Design and implementation of low-latency, high-availability, and performant applications
• Implementation of security and data protection strategies like circuit breaker, rate limiting.
• Integration of data storage solutions like OLTP(RDS, Postgres), OLAP(Redshift) and Cache(redis, memcache) servers with applications.
• End to end responsibility from development to production.
• Ability to work in odd hours in-case of emergencies.
• Well aware of server-less, containers and microservices technologies(like Lambda, Fargate, ECS, EKS).

• Experience 1.5+ yrs in the Software Industry.
• Mastery in Python with knowledge of at least one Python web framework (such as Django, Flask) with amazing debugging skills.
• Familiarity with some ORM (Object Relational Mapper) and caching libraries
• Understanding of the threading limitations of Python, and multi-process architecture
• Good understanding of server-side templating languages such as Jinja 2, Mako
• Basic understanding of front-end technologies, such as Jquery, JavaScript, HTML5, and CSS3
• Understanding of accessibility and security compliance
• Knowledge of user authentication and authorization between multiple systems, servers, and environments
• Understanding of fundamental design principles behind a scalable application
• Familiarity with event-driven programming in Python
• Understanding of the differences between multiple delivery platforms, such as mobile vs desktop, and optimizing output to match the specific platform
• Able to create extendible database schemas that represent and support business processes
• Strong unit test and debugging skills
• Proficient understanding of code versioning tools such as Git or SVN
• Make sure to mention other frameworks, libraries, or any other technology related to your development stack

Who are we?

We are a venture capital-backed software development company headquartered in Canada. We develop in-house products to disrupt one industry at a time and partner as a technology service provider to selected startups.

Who are you?

Experience in writing applications using Nodejs including Express or similar.
Must be good in MySQL or one of the databases such as Mongo.
Proficient in Javascript and good experience and knowledge of open source tools, frameworks, broader cutting-edge technologies around server-side development.
Excellent data structure, algorithm, and problem-solving skills.
Created and consumed various APIs in the past.
Should be an active contributor to developer communities like Stack Overflow, GitHub, Google Developer Groups (GDGs).
Customer-focused, react well to changes, work with teams, and able to multi-task.
Must be a proven performer and team player that enjoys challenging assignments in a high-energy, fast-growing, and start-up workplace.
Must be a self-starter who can work well with minimal guidance and in a fluid environment.

Some of the technologies we use are:
NodeJS
ExpressJS
Angular 9
AWS
Github
PSQL, MongoDB
Selenium