Senior AI/ ML Developer

Process Executive:

Domain: ITES/BPO, KPO

Designation: Process Executive - Voice

Educational Background: Minimum Technical Graduate (Btech, Bsc IT,- BSC Com Sci, MCA, Etc.)

PE Experience: 0M to 6M experience in Digital Marketing / Certification in DM along with good

communication skills

Shifts: Rotational/ Flexibility to work in night shift

Work location: Gurgaon - permanent work from office

Shift: 24*7

Travel: Not required

Certification: Required if Fresher

• Excellent communication skills (written and verbal)

• Ability to communicate correctly and clearly with all customers

• Excellent documentation skills

• Good comprehension skills ability to clearly understand and state the issues customers present

• Ability to concentrate follow customers issues without distraction to resolution

• Good composition skills ability to compose a grammatically correct, concise, and accurate written

response

• Work successfully in a team environment as well as independently

• Ability to use a desktop computer system

• Familiarity with Windows, Microsoft Office & Browsing Internet resources

• Excellent typing skills

• Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced

environment

• Demonstrates ownership to resolve challenging customer issues, escalating when necessary

• Flexible with the working schedule; may be expected to work weekends, holidays and events

• Ability to work overtime as required by business

• Ability to approach problems logically and rationally

• Action oriented and self-disciplined

• Organized and detail-oriented

• Resolving Technical complex queries,

• escalation channel to drive solution of B2B queries,

• detect and track App defects and inconsistencies,

• drive continuous improvement through root cause identification and defect elimination

Job Description – SYSTEMS ENGINEER Role Description

This is a full-time on-site role for an Information Technology Systems Engineer in Dubai.

The systems engineer will be responsible for network & server implementation, administration,

engineering, security, troubleshooting, managing and executing Annual Maintenance Contracts (AMC) & Managed Services, and overall IT services support to ensure seamless operations.

Job Responsibilities:

1. Provide prompt and satisfactory client service on System Integration assignments of IT installation and services by:

a. Performing periodic and routine onsite and offline maintenance of equipment and software as per client requirement and company Service Level Agreement (SLA).

b. Prediction of client requirements based on assignment for planned and unplanned service activities.

c. Prioritize client requirements and achieve prompt response based on criticality and urgency.

d. Ensuring monthly health check-up report as per SLA each of the assigned customers.

e. Ensure business continuity with zero downtime.

2. Independently handles complex tasks and oversees full AMC contracts.

3. Maintain 100% SLA compliance (response time, resolution time, documentation).

4. Perform preventive and corrective maintenance on IT hardware, software, networks and security through remote and onsite technical support

5. Provide remote and onsite technical support to clients and ensure timely resolution of issues and maintain client satisfaction.

6. Maintain documentation of client infrastructure, asset logs, ticket logs, SLA performance reports and service reports. Submit monthly AMC performance reports (downtime, costs, client satisfaction).

7. Collaborate with the sales team to identify potential upselling opportunities within existing AMC clients.

8. Resolve escalated complaints related to AMC services.

9. Engage in completing training and holding certifications pertinent to IT technologies and practices.

10. Engage in Pre-sales activities:

a. Conduct site assessments, technical evaluations, and feasibility studies to support solution design.

b. Deliver product and solution presentations to clients, demonstrating technical capabilities and value proposition.

13. Liaise with client departments and customers and keep a fruitful relationship.

14. Control usage of maintenance tools, stores and equipment.

15. Monitor and control maintenance costs for assigned tasks.

16. Adhere to health and safety policies and procedures of client and company.

17. Obtain and upgrade required competency training and certification from vendors and relevant institutes for maintaining and enhancing the technical competency of the employee.

18. Keep abreast of the developments and research in the chosen domain of ICT and in-turn disseminate and train internal resources.

Qualifications:

 Troubleshooting and Information Technology expertise.

 Server Administration, M365, and Cyber security skills.

 Experience with Server management, backup and storage solutions.

 Strong problem-solving and analytical skills.

 Experience with Server infrastructure, Firewall Implementations, network infrastructure and systems.

 Experience with ticketing systems, remote monitoring tools and remote desktop applications.

 Certifications such as Cisco CCNA/MCSE.

 Bachelor’s degree in computer science, Information Technology, or related field.

 Excellent communication and teamwork abilities.

 Ability to adapt to changing technology trends and advancements.

Other Details:

 Immediate joiners preferred

Job Title: QC Analyst – Animation Team (Mid-Level)

Location: Bangalore (On-site)

Experience: 2–4 Years (Mid-Level)

Employment Type: Full-Time

Joining: Immediate

About Squadra Media:

Squadra Media is a fast-growing creative and tech agency working with global brands to deliver bold, engaging, and user-centric digital experiences. We specialize in animation, motion graphics, content creation, and digital solutions. As we scale our animation team, we are looking for a Mid-Level QC Analyst to ensure the quality, consistency, and accuracy of our animation projects.

Key Responsibilities:

• Review animation projects to ensure technical and creative quality standards are met.
• Check for consistency in style, colors, timing, and overall visual fidelity.
• Identify errors, missing frames, or rendering issues and coordinate with the production team for corrections.
• Maintain QC checklists and documentation for all animation projects.
• Ensure final deliverables meet client requirements and internal standards.
• Support continuous improvement initiatives for QC processes.

Requirements:

• 2–4 years of experience in animation QC, post-production, or a similar role.
• Strong understanding of animation principles, motion graphics, and post-production pipelines.
• Proficiency in tools like Adobe After Effects, Premiere Pro, Photoshop, or other relevant software.
• Keen attention to detail with a strong visual eye for quality.
• Ability to work under tight deadlines in a fast-paced environment.
• Good communication skills for reporting issues clearly and collaborating with the team.

What We Offer:

• Opportunity to work on diverse animation projects for global clients.
• Collaborative, creative, and high-growth work culture.
• Professional development and growth opportunities within the animation and production domain.
• Immediate joining opportunity for the right candidate.

1. Vendor Outreach: Initiate outbound calls to vendors, introducing the e-commerce platform, and establishing or maintaining relationships.
2. Order Confirmation: Communicate with vendors to confirm orders, ensuring accurate product details, quantities, and delivery timelines.
3. Issue Resolution: Address and resolve any issues related to orders, payments, or product discrepancies by liaising between vendors and internal teams.
4. Feedback Collection: Gather feedback from vendors regarding their experiences with the e-commerce platform, identifying areas for improvement.
5. Contractual Agreements: Communicate and ensure vendors adhere to contractual agreements, including pricing, terms, and conditions.
6. Inventory Management: Coordinate with vendors to manage and update inventory information, ensuring product availability and accuracy on the platform.
7. New Vendor Onboarding: Assist in the onboarding process for new vendors, providing necessary information and documentation requirements.
8. Payment Follow-Up: Follow up on payment-related issues, ensuring timely and accurate processing of vendor payments.
9. Performance Tracking: Monitor vendor performance metrics, identifying trends and areas for improvement, and providing feedback to vendors.
10. Market Intelligence: Gather information on industry trends, competitor activities, and market conditions to provide insights for vendor management strategy.

Requirements:

1. Communication Skills: Excellent verbal communication skills, with the ability to convey information clearly and professionally.
2. Relationship Building: Strong interpersonal skills to build and maintain positive relationships with vendors.
3. Problem-Solving: Ability to identify and solve problems efficiently, especially in the context of order discrepancies or vendor-related issues.
4. Detail-Oriented: Attention to detail is crucial, particularly when confirming orders, managing inventory, and reviewing contractual agreements.
5. Negotiation Skills: Basic negotiation skills to ensure mutually beneficial terms with vendors.
6. Time Management: Efficiently manage time to handle multiple vendor interactions and tasks simultaneously.
7. Tech-Savvy: Comfortable using e-commerce platforms, CRM systems, and other tools relevant to vendor management.

Job description:

• Min 1 Year Experience in Google Ads & Facebook ads Manager
• Social Posting Topic & Content Creation
• Competitor Research Detailed Skill
• Latest SEO Knowledge
• Sound Knowledge of Graphic design tools
• Basic Knowledge of video editing tools

• Must have at least 1 years experience in front-end development.
• Knowledge of Javascript /React Native / Redux .
• Loves writing code, actively experimenting along with learning new things.
• Passionate about Frontend Development and continually follow the platform & innovations.
• Have an eye for good UI/UX -Proficient with algorithms and data structures. -Keen on problem solving and able to perform in a start-up culture with challenging deadlines

Key Responsibilities & Requirements

You should primarily be a backend developer or full stack developer, very good at code reviews and code optimization. Our products depend on processing large amounts of data and having fast response times is absolutely essential.

You will have the opportunity to

• Take responsibility of building systems for scale
• Manage our backend systems and database optimizations
• Assist in key decisions and design architecture that drives development across products
• Define processes and help with efficient functioning of the team
• Work with cross-functional teams to ensure the products are scalable, maintainable and secure

What we expect from you:

• We work on Ruby on Rails but you can have 2+ years of experience as backend developer in any language
• Have a solid grasp of OOP, databases and automated testing methodologies.
• Know how to manage sprint and ensure tasks are completed within the timeline
• Design and implementation of low-latency, high-availability, and performant applications
• Strong understanding of SQL databases
• Proficient knowledge of various authentication methods like JWT, OAuth etc..
• Perform peer code reviews and Code audit - Analyze existing code and remediate performance issues within existing applications

Having seen over 10x growth in 2021 alone, we are expanding our scope of products to cater to the fast growing creator economy and help creators monetize in ways beyond influencer marketing. We are also looking at tremendous growth in the next few years, standing at the verge of building something huge!

Come join our team of developers if a fast learning environment in a high growth industry excites you.

About Winkl

Please check out our product before applying to this position -
* Website - https://winkl.co
* Team - https://winkl.co/about
* Android App - https://play.google.com/store/apps/details?id=co.winkl.app&;amp;hl=en
* iOS App - https://www.winkl.co/app

Winkl is a technology company that is changing how influencer marketing is done. From a manual process earlier to an automated and data-driven process with Winkl. More on this here.

Leveraging data & technology helps Winkl scale influencer marketing to a level that wasn't possible earlier. This has helped Winkl power influencer campaigns for top brands in India like Flipkart, Amazon etc.

Culture & Expectations

* At Winkl, no one tells you what to do. We don't micromanage. We don't spoon feed. As long as you're willing to learn new things, are proactive, initiate activities on your own, make mistakes and learn from them, take responsibility, stick to your word of getting things done, we think you'd be a great fit at Winkl.
* On a day to day basis, you'll get to be an important part of a high growth startup as it scales.
* You'll receive all possible support from your team at Winkl to help you succeed. 
* Being highly accountable is a non-negotiable requirement