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Salesforce ServiceMax Administrator
Salesforce ServiceMax Administrator
Ekloud INC's logo

Salesforce ServiceMax Administrator

Karan Prajapati's profile picture
Posted by Karan Prajapati
6 - 10 yrs
₹12L - ₹18L / yr
Remote only
Skills
Salesforce ServiceMax
ServiceMax 101
ServiceMax 201
Service Cloud

Job Title: Salesforce ServiceMax Administrator

Experience: 6+ Years

Location: Remote


Responsibilities

  • Maintain strict change management controls within Salesforce platforms, following structured development practices (Dev, Test, Approval, Production).
  • Coordinate with the Salesforce Lead to design, implement changes, and support the Salesforce platform across Sales, Marketing, and Service functions.
  • Assist in solution design and implementation of Salesforce configurations based on business requirements.
  • Support Salesforce security, governance, and data integrity across the platform.
  • Document “as-built” configurations to maintain a comprehensive configuration portfolio.
  • Provide end-user production support by resolving business and customer issues while ensuring data accuracy across the system.
  • Manage data quality and perform data cleansing activities to ensure integrity within the Salesforce ServiceMax platform.
  • Partner with business stakeholders to proactively identify, design, and implement improvements, automations, enhancements, and system customizations to address critical business needs.
  • Stay current with Salesforce releases, new features, and best practices, assessing their organizational impact.
  • Understand and manage data flows and integrations between Salesforce and other enterprise applications.
  • Perform day-to-day Salesforce administration tasks including:

Ø User and license management

Ø Roles, profiles, and permission sets

Ø Workflows and process automation (Process Builder and Flows)

  • Provide technical recommendations to address specific business challenges.
  • Create and customize objects, fields, page layouts, dashboards, and reports to improve automation and user experience.
  • Develop reports and dashboards to support end-user analysis and decision-making.
  • Deliver user training and support adoption of Salesforce and ServiceMax applications.


Required Qualifications

  • Salesforce Administrator Certification required.
  • ServiceMax 101 and ServiceMax 201 certifications required.
  • 6+ years of experience as a Salesforce ServiceMax Administrator with strong knowledge of Salesforce best practices.
  • Hands-on experience with Salesforce ServiceMax and Service Cloud.
  • Experience leading or participating in full-cycle ServiceMax implementations.
  • Proven experience designing and implementing solutions within ServiceMax and Salesforce.
  • Experience with Salesforce Analytics configuration.
  • Strong hands-on experience with Salesforce Flow configuration.
  • Experience managing data integrations between enterprise applications (e.g., SAP).


Preferred Qualifications

  • Experience with JIRA Projects and Service Management systems.
  • Proven experience implementing ServiceMax solutions such as:

Ø Depot Repair

Ø Factory Repair processes

Hands-on experience building:

Ø Service Flow Managers (SFMs)

Ø Inventory Management

Ø Preventative Maintenance

Ø Work Execution

Experience with:

Ø Contracts

Ø Warranties

Ø Entitlements Management

Read more
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Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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About Ekloud INC

Founded :
2022
Type :
Services
Size :
20-100
Stage :
Profitable

About

N/A

Company social profiles

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Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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