
Job Title: Salesforce ServiceMax Administrator
Experience: 6+ Years
Location: Remote
Responsibilities
- Maintain strict change management controls within Salesforce platforms, following structured development practices (Dev, Test, Approval, Production).
- Coordinate with the Salesforce Lead to design, implement changes, and support the Salesforce platform across Sales, Marketing, and Service functions.
- Assist in solution design and implementation of Salesforce configurations based on business requirements.
- Support Salesforce security, governance, and data integrity across the platform.
- Document “as-built” configurations to maintain a comprehensive configuration portfolio.
- Provide end-user production support by resolving business and customer issues while ensuring data accuracy across the system.
- Manage data quality and perform data cleansing activities to ensure integrity within the Salesforce ServiceMax platform.
- Partner with business stakeholders to proactively identify, design, and implement improvements, automations, enhancements, and system customizations to address critical business needs.
- Stay current with Salesforce releases, new features, and best practices, assessing their organizational impact.
- Understand and manage data flows and integrations between Salesforce and other enterprise applications.
- Perform day-to-day Salesforce administration tasks including:
Ø User and license management
Ø Roles, profiles, and permission sets
Ø Workflows and process automation (Process Builder and Flows)
- Provide technical recommendations to address specific business challenges.
- Create and customize objects, fields, page layouts, dashboards, and reports to improve automation and user experience.
- Develop reports and dashboards to support end-user analysis and decision-making.
- Deliver user training and support adoption of Salesforce and ServiceMax applications.
Required Qualifications
- Salesforce Administrator Certification required.
- ServiceMax 101 and ServiceMax 201 certifications required.
- 6+ years of experience as a Salesforce ServiceMax Administrator with strong knowledge of Salesforce best practices.
- Hands-on experience with Salesforce ServiceMax and Service Cloud.
- Experience leading or participating in full-cycle ServiceMax implementations.
- Proven experience designing and implementing solutions within ServiceMax and Salesforce.
- Experience with Salesforce Analytics configuration.
- Strong hands-on experience with Salesforce Flow configuration.
- Experience managing data integrations between enterprise applications (e.g., SAP).
Preferred Qualifications
- Experience with JIRA Projects and Service Management systems.
- Proven experience implementing ServiceMax solutions such as:
Ø Depot Repair
Ø Factory Repair processes
Hands-on experience building:
Ø Service Flow Managers (SFMs)
Ø Inventory Management
Ø Preventative Maintenance
Ø Work Execution
Experience with:
Ø Contracts
Ø Warranties
Ø Entitlements Management

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