
Job Title: Salesforce ServiceMax Administrator
Experience: 6+ Years
Location: Remote
Responsibilities
- Maintain strict change management controls within Salesforce platforms, following structured development practices (Dev, Test, Approval, Production).
- Coordinate with the Salesforce Lead to design, implement changes, and support the Salesforce platform across Sales, Marketing, and Service functions.
- Assist in solution design and implementation of Salesforce configurations based on business requirements.
- Support Salesforce security, governance, and data integrity across the platform.
- Document “as-built” configurations to maintain a comprehensive configuration portfolio.
- Provide end-user production support by resolving business and customer issues while ensuring data accuracy across the system.
- Manage data quality and perform data cleansing activities to ensure integrity within the Salesforce ServiceMax platform.
- Partner with business stakeholders to proactively identify, design, and implement improvements, automations, enhancements, and system customizations to address critical business needs.
- Stay current with Salesforce releases, new features, and best practices, assessing their organizational impact.
- Understand and manage data flows and integrations between Salesforce and other enterprise applications.
- Perform day-to-day Salesforce administration tasks including:
Ø User and license management
Ø Roles, profiles, and permission sets
Ø Workflows and process automation (Process Builder and Flows)
- Provide technical recommendations to address specific business challenges.
- Create and customize objects, fields, page layouts, dashboards, and reports to improve automation and user experience.
- Develop reports and dashboards to support end-user analysis and decision-making.
- Deliver user training and support adoption of Salesforce and ServiceMax applications.
Required Qualifications
- Salesforce Administrator Certification required.
- ServiceMax 101 and ServiceMax 201 certifications required.
- 6+ years of experience as a Salesforce ServiceMax Administrator with strong knowledge of Salesforce best practices.
- Hands-on experience with Salesforce ServiceMax and Service Cloud.
- Experience leading or participating in full-cycle ServiceMax implementations.
- Proven experience designing and implementing solutions within ServiceMax and Salesforce.
- Experience with Salesforce Analytics configuration.
- Strong hands-on experience with Salesforce Flow configuration.
- Experience managing data integrations between enterprise applications (e.g., SAP).
Preferred Qualifications
- Experience with JIRA Projects and Service Management systems.
- Proven experience implementing ServiceMax solutions such as:
Ø Depot Repair
Ø Factory Repair processes
Hands-on experience building:
Ø Service Flow Managers (SFMs)
Ø Inventory Management
Ø Preventative Maintenance
Ø Work Execution
Experience with:
Ø Contracts
Ø Warranties
Ø Entitlements Management

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respective teams. We are a rapidly growing & constantly improving organization. We seek very high
levels of ownership in all individuals, especially roles like this – ownership of systems in your team and
their impact on the entire Flipkart eco-system. Going beyond your role & contributing to make the
organization & business better is an expectation. Actively participate in development along with
team members for as much as 75% of their time, creating modules & systems that can then be treated
as a working reflection of the best practices.
• Participating in code reviews, design reviews, architecture discussions.
• Being responsible for Scaling, Performance & Quality for the team.
• Setting up best practices to help the team achieve the above and constantly thinking about improving
the technology use are your responsibilities. Driving the adoption of these best practices around coding,
design, quality, performance in your team.
• Experiment with new & relevant technologies and tools, and drive adoption while measuring yourself
on the impact you are able to create.
• Implementation of long term technology vision for your team.
• Responsible for the architecture of your product; ensuring it is aligned to the requirements and the
charter.
• Active participant in technology forums & represent Flipkart in external forums.
• Creating architectures & designs for new solutions around existing and new problem spaces at
Flipkart.
• Drive technology & tool choices for your team & be responsible for them.








