Salesforce QA Automation Tester

Position : .NET Architect (Blazor)

Experience : 7+ Years

Location : Pan India

Notice Period : Immediate Joiners / Currently Serving Notice

Key Responsibilities :

• Design, develop, and maintain enterprise-grade Blazor applications.
• Strong expertise in .NET Core and advanced C# (OOPs, LINQ, Lambda, Expressions).
• Experience with Azure PaaS services (App Services, Azure Functions, Logic Apps, Cosmos DB/SQL Azure).
• Ensure scalable and maintainable architecture across the application lifecycle.

Requirements :

• Proven experience as a .NET Architect with strong hands-on in Blazor.
• Deep understanding of modern web development and cloud-native applications on Azure.

International Sales Manager (Service Sales)

Location: Indore, India

Experience: 5+ years in international B2B service sales

Industry: IT Services

Key Responsibilities:

• Generate leads and build a strong pipeline of potential US clients for service-based offerings
• Conduct outbound calls, emails, and LinkedIn outreach to identify business opportunities
• Present services and solutions effectively to key decision-makers
• Understand client needs and propose customized service solutions

Key Responsibilities:

• Generate leads and build a strong pipeline of potential US clients for service-based offerings
• Conduct outbound calls, emails, and LinkedIn outreach to identify business opportunities

Roles and Responsibilities: -

Identify and develop new business opportunities among brands and corporates - Build and maintain strong relationships with key clients, by assisting and providing suitable solutions - Generate revenue by meeting or exceeding sales targets through effective sales techniques - Collaborate with internal teams to ensure the smooth delivery of services and customer satisfaction - Prepare sales presentations, proposals, and contracts for potential clients - Participate in networking events and industry conferences to expand business connections - Provide regular reports on sales activities, pipelines, and forecasts - Contribute to the development of marketing strategies and initiatives to attract new clients - Maintain a high level of product knowledge and continuously update knowledge about the company's offerings - Provide after-sales services to key clients to build rapport.

Qualifications: - Minimum of 2 to 5 years of experience in business development or sales, preferably in a B2B environment - Proven track record in achieving sales targets and driving revenue growth - Strong negotiation and communication skills with the ability to build rapport with clients - Experience in membership sales and managing key accounts is highly desirable - Knowledge of the barter industry or experience with barter trade is a plus - Ability to work independently, take initiative, and drive results - Proficiency in Microsoft Office Suite - Willingness to travel for client meetings and industry events as required 

If anyone interested then apply through link:- https://tiny.cc/NGtalent 

Opportunity

As a Technical Support Specialist, you will provide the highest level of support to every customer, through every interaction. You will work closely with other teams (onboarding, customer success, and engineering) to ensure that customer accounts have the technical support necessary to be set up for success. You will manage and troubleshoot third-party integrations, build and use technology resources for the Customer Experience and Solutions team, and act as an escalation point for the rest of the team.

We’re looking for someone who is highly-motivated and detail-oriented. You’re also passionate about people as much as you are about getting your work done. You have a natural fluidity and thoughtfulness to your written and verbal communication with customers. On top of that, you’re incredibly organized, handling multiple responsibilities at the same time without letting a single ball drop. 

Our perfect team member has a customer-first attitude with a strong sense of empathy. More importantly, you have a natural curiosity and aptitude for technology and can quickly learn how to use new tools.

Past experience in technical customer support (email, phone, chat or live) is definitely a plus. If this sounds like you, we’d love to hear from you!

Responsibilities

• You will be the face of QDC, handling inbound interactions through (chat, email, phone and remote session)
• Learn to triage incoming customer inquiries and the process of escalating them by working with various team members to resolve and close tickets in pre-defined SLA.
• Reproduce customer issues and log tickets to be solved by the engineering team.
• Guide users on product features and train them to use it effectively.
• Build and maintain the resources required for technical support. (Walkthrough, set up guides, help tutorials, emails, and video tutorials)
• Take handover from the onboarding team by understanding customers' persona, their pain points, and expectation. 
• Rigorously measure support SLA & metrics and improve it continuously.
• Maintain regular communications with customers about new feature developments and enhancements to the product. 
• Consistently gain product knowledge and work towards improvements on internal processes by identifying the existing bottlenecks.

What you can expect in the next 12 months

Within 1 month

• You should have acquired a good knowledge of the laundry domain, QDC product, and process that we follow.
• Have a one-one chat with every member of the Quick Dry Cleaning team so you get to know everyone well and understand each other.
• You should have gone through at least 3 onboarding and sales experience in the buddy system.
• You should have spent a day at the laundry store to get live hands-on experience.
• You should be able to configure SMS API’s for national and international clients.
• Learn how to access and use all internal tools, including Google Apps, Zoho Desk, JIRA, Sales-IQ, CRM and reverse-shadow in each tool. 
• Shadow other Customer Support Representatives (CSRs) handling inbound interactions, gaining an understanding of common customer inquiries as well as our processes for resolution; demonstrate understanding by completing simple tickets with a CSR shadowing you. 

Within 3 months

• Independently handle hardware integration and support. 
• Become QDC expert through training and customer interaction, building a solid understanding of each feature and best practices for how to use them; handle 80% of all inbound Technical Support interactions without assistance through resolution or escalation; be able to provide creative solutions to users.

Within 6 months

• Maintain a level of customer satisfaction (we measure through CSAT scores) equal to or greater than the overall team average; help maintain all service and support content including process documentation, videos, email macros, training manuals and help articles.

Within 12 months

• Help interview, onboard and train incoming team members.
• Proactively identify, pilot and implement ways to increase efficiency in Technical Support processes; assess results and refine.

What an ideal candidate looks like?

• At least 2+ years of work experience in a customer-facing role such as Customer Support, Account Management, Sales, Corporate Training, etc. 
• Strong problem-solving skills, technical and analytical aptitude with the ability to quickly learn and adopt technical products.
• Ability to understand a software product and its nuances very well.
• Experience managing customer interactions effectively.
• Previous B2B SaaS and enterprise software experience.
• Excellent written and verbal communication skills.
• Ready to work in US Shift in the future when required.

What are we looking for?

Attitude

Skills

• Empathy
• Positive Attitude
• Patience
• Organized
• Process Driven
• Coachable
• Metrics Driven
• Attentive and Listening Skills
• Ability to explain in uncomplicated/ simple language

About Quick Dry Cleaning

We are on a mission to make Dry Cleaners and Laundry business winning in the digital era.

We believe in 

• Helping traditional laundries to come at par with digital businesses: Traditional We help laundry businesses adopt modern technology and deliver the customer experience that today’s digital businesses like Swiggy, OLA and Flipkart are delivering. We feel successful when we hear stories like these.
• Building a large profitable business: We envision building a capital-efficient, large profitable business to achieve our mission of making laundry business win. This means less dependence on investors & more ownership with the team. We are one of the few profitable Indian SaaS startups building value SaaS
• Employee Wellness <> Customer Success: We give as much importance to each team member’s personal & professional success as much as we care about our customer's success. We believe it’s all about balance.

Our impact so far

• 3 Billion garments processed through QDC Dry Cleaning Cloud
• 47 countries
• 1000+ Paid subscribers
• 5000+ Users
• All this could be achieved with a nimble team of 20 from our single office in Noida

Why join QDC?

• Freedom & Responsibility: If you are a person who wants to take up challenging work & push your boundaries with no one monitoring you, then this is the right place for you. There are no hierarchies. No managers to please.
• Holistic Growth: Building a career doesn’t have to be at the cost of missing out on your personal front. We believe that professional success is worth it when the personal goals are nurtured with equal importance. We will support you all in on that journey of yours.
• Transparency: If you ever wanted to know what it’s like to be on an entrepreneurial journey, then working with QDC gives you that opportunity to experience it all first hand.
• Great Environment: We spend more time of our day at work than at home while awake, so it is important that we feel comfortable in our workplace. Our office space is fun and the team is funnier. We never miss out on any opportunity to have fun. We don’t experience Monday blues rather we have Monday excitement.

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Job description

Responsibilities:

Designing and developing user interfaces using C++.

Adapting interface for modern internet/web applications using the latest C/C++.

Having experinced in Linux.

Making complex technical and design decisions for C/C++ projects.

Development using C/C++ latest versions & Linux.

Participate in development from concept to execution to launch and ensure the application fully serves the needs of the end-user

Work with the team to gain an initial understanding of the desired solution, and iteratively

Develop documentation, provide technical assistance and support as required

Technical Key Skills:

A strong fundamental knowledge of C/C++ development

Extensive knowledge in Linux.

Thorough orientation towards Code reviews, Coding standards, Design Standards, and Code Documentation

Knowledge in design patterns

Should have worked on enterprise-class applications

Excellent team player and strong interpersonal communication skills.

Role and Responsibilities:

1. Designing and developing test automation scripts for a web application (Angular) using test automation guidelines.
2. Performance, Security, Penetration, Vulnerability testing.
3. Build tools and frameworks to aid continuous delivery, deployment, and debugging.
4. Supporting the development team and software engineers during the development and testing phase.
5. Prepare defect reports and report test progress.

Qualifications and Requirements:

1. Experience in Automation Testing with Cypress, JavaScript, Typescript, or similar end-to-end testing tools.
2. Experience with Regression, Smoke testing, API, and Backend testing.
3. Experience with non-functional testing, performance, vulnerability testing.
4. Excellent knowledge in testing skills (design test plan and test strategy, writing and executing test cases, opening bugs, verifying bugs, etc).
5. A team player, fast learner with good interpersonal, verbal, and written communication skills.