.Net Application support analyst

Review Criteria:

Mandatory:

• Strong Associate Manager – Customer Success, Account management Profile
• Must have 4+ years of overall experience with aleast 2+ Years in Customer Success role.
• Must have experience managing clients in the outside India market (Preferrably US/America clients)
• Must have cross-functional experience working closely with Sales, Product, and Ad Operations teams for campaign execution, performance optimization, and client delivery.
• Must have strong technical understanding of digital advertising / programmatic platforms/software products
• B2B SaaS (AdTech experience is highly preferred)
• Candidate must have no frequent job hops and a minimum of 1+ year in the current organization.

Preferred:

• B.E/B.Tech (IT/CSE/ECE) with MBA preferred
• Exposure to pre-sales activities, including product demos, onboarding, and performance review presentations.
• Experience in analyzing data-driven advertising performance metrics and building optimization strategies.

Role & Responsibilities:

As an Associate Manager - Customer Success, you are someone who comes with2-3 years of Account Management/Business Development/ problem solving / hustlingexperience ina highgrowthinternet startup/ technologycompany. As a technically savvy and results-driven Customer Success Manager, your primary focus will be driving revenue growth, reducing churn, enhancing product value, and supporting pre-sales activities. The ideal candidate should possess excellent relationship-building skills, a strong technical background, and a drive for achieving results.

• Serve as the primary point of contact and trusted advisor for assigned clients, ensuring exceptional customer service and satisfaction.
• Proactively engage with clients to understand their business objectives, monetization goals, and challenges, and provide strategic recommendations to achieve optimal results.
• Collaborate closely with internal teams, including Sales, Product, and Operations, to coordinate seamless onboarding, implementation, and ongoing support for clients.
• Conduct regular performance reviews and analysis of client monetization stack, identifying areas for improvement and developing optimization strategies.
• Monitor key performance metrics and provide timely reports and insights to clients, highlighting advertising performance, trends, and opportunities for growth.
• Deliver product demos and educate clients on best practices, new features, and industry trends to maximize their utilization and success with our platform solutions.
• Resolve client inquiries, concerns, and issues promptly and effectively, escalating to the appropriate teams when necessary.
• Support pre-sales activities, including conducting product demonstrations, presenting technical information, and addressing client inquiries and concerns.
• Stay up to date with industry trends, competitive landscape, and emerging technologies in the ad tech space to provide valuable insights and recommendations to clients.

Ideal Candidate:

• 2-5 years of experience inthe internet/technologyindustry (mandatory)
• B.E / B.Tech(IT / CSE / ECE) along with an MBA degree (highly preferred)
• Excellent relationship-building skills with the ability to establish trust, foster positive business relationships and credibility with clients.
• Strong technical background with a solid understanding of software products and the ability to quickly grasp new technologies.
• Accountability and personal organisation are essential
• Experience in managing a diverse group and training each according to company standards
• Strong problem-solving and analytical skills with a focus on results and driving revenue growth.
• Outstanding communication and presentation skills, with the ability to convey complex concepts in a clear and concise manner.
• Self-motivated and proactive mindset with the ability to work independently and as part of a team.
• Experience in the tech industry or a related field is highly desirable.

Perks, Benefits and Work Culture:

• Flexible work hours and leaves
• Salary advance
• Maternity/Paternity leave benefits & adoption assistance
• Butler & Concierge services
• Team Off-sites & Celebrations

Beyond Work:

• Insurance benefits for you and family
• Interest-free loans
• Gift vouchers for special moments
• Fully-equipped Gym
• Education Sponsorship Programs

Roles & Responsibilities :

- Apply User-Centric Design Principles : Create multimedia assets that are visually engaging, easy to navigate, and optimized for the learner's experience.

- Incorporate Web Content Accessibility Guidelines (WCAG) : Produce multimedia content with an awareness of WCAG and basic digital accessibility considerations.

- Contribute to Immersive Design & Gamification Augmented Reality (AR), Virtual Reality (VR) & Gamification : Design and create assets that can be utilized for interactive experiences, including those for AR and VR applications, and incorporate game mechanics and gamification elements as directed.

- Task Performance & Self-Management : Manage individual tasks and timelines effectively, monitor personal progress against design goals, and contribute to overall program/project performance.

- Design Execution for Learning : Create engaging multimedia assets (e.g., static graphics, simple animations, video edits, presentations, interactive elements) based on provided storyboards, content, and design specifications for learning artefacts.

- Application of Design Principles : Apply a solid understanding of design principles, visual communication, typography, color theory, imagery & iconography, and layout & composition to all design outputs within learning artefacts.

- Software Proficiency : Utilize industry-standard design software effectively to produce high-quality multimedia content for digital learning.

- Content Integration for Learning : Work with provided content to ensure visual assets are integrated seamlessly and effectively support learning objectives within learning artefacts.

- Team Collaboration : Collaborate effectively with Learning Architects, ISDs, SME, and other team members to understand program/project requirements and incorporate feedback.

- Communication : Clearly communicate design ideas and progress to team members. Actively listen and incorporate constructive feedback on learning artifacts.

- Quality Adherence : Ensure all design outputs for learning content adhere to established brand guidelines and project quality standards.

- Customer Service Orientation : Strive to understand the needs of internal "customers" (Learning Architects, ISDs, SMEs) and deliver design solutions for learning artifacts that exceed expectations.

- Self-Management : Manage individual tasks and timelines to contribute to program/project delivery and monitor personal progress against design goals.

Qualifications :

- Bachelor's degree in Graphic Design, Multimedia Design, Visual Arts, or a related field.

- 3 - 4 years of professional experience in multimedia design with a strong portfolio, preferably with some exposure to learning or educational content.

- Proficiency in key Adobe Creative Suite applications (e.g., Photoshop, Illustrator, After Effects, Premiere Pro) relevant to multimedia and learning production.

- Solid understanding of visual communication principles and best practices for digital learning.

- Ability to translate concepts into visually appealing and functional designs, particularly for learning artifacts.

- Good communication and interpersonal skills.

- Awareness of WCAG and basic digital accessibility considerations.

- Familiarity with creating assets for interactive experiences, including those for AR/VR applications, and an understanding of game mechanics and gamification elements.

- Ability to take constructive feedback and iterate on designs.

- Understanding of AGILE methodologies and experience working within a learning, educational technology, or complex content delivery environment.

 • Gather and evaluate user requirements in collaboration with product managers and engineers • Illustrate design ideas using storyboards, process flows and sitemaps • Design graphic user interface elements, like menus, tabs and widgets • Build page navigation buttons and search fields • Develop UI mock-ups and prototypes that clearly illustrate how sites function and look like • Create original graphic designs (e.g. images, sketches and tables) • Prepare and present rough drafts to internal teams and key stakeholders • Identify and troubleshoot UX problems (e.g. responsiveness) • Conduct layout adjustments based on user feedback • Adhere to style standards on fonts, colors, and images Requirements: • Proven work experience as a UI/UX Designer or similar role • Portfolio of design projects • Knowledge of wireframe tools (e.g., Figma, Wireframe.cc, or InVision) • Up-to-date knowledge of design software like Adobe Illustrator and Photoshop • Team spirit; strong communication skills to collaborate with various stakeholders • Good time-management skills What We Offer: • An opportunity to work in a rapidly growing company with potential for personal and professional growth. • A collaborative and inclusive culture that values each employee’s contribution towards our goals. • Competitive compensation package including attractive bonus structures and benefits 

Strategy Development:

• Develop and implement a comprehensive social media strategy that aligns with our marketing goals.
• Identify target audiences and tailor content to specific platforms and demographics.
• Stay up-to-date on social media trends, best practices, and emerging technologies.

Content Creation and Curation:

• Create engaging and visually appealing content, including text, images, and videos.
• Develop a content calendar and ensure consistent posting across all platforms.
• Curate relevant content from external sources to share with our audience.
• Ensure all content aligns with brand voice and standards.

Community Management:

• Monitor and respond to comments, messages, and mentions across all social media channels.
• Build and foster relationships with our online community.
• Engage with influencers and other relevant accounts.
• Handle online reputation.

Analytics and Reporting:

• Track and analyze social media metrics to measure the effectiveness of campaigns.
• Generate regular reports on social media performance and provide insights for optimization.   
• Use social listening tools to monitor brand mentions and industry trends.

Campaign Management:

• Plan and execute social media campaigns to promote products, services, and events.
• Manage social media advertising budgets and optimize campaigns for maximum ROI.
• Collaborate with marketing and other teams to ensure campaign alignment.

Experience: 10 to 13 Yrs

Job Location: Bangalore (Open for WFO / WFH)

Shift Time: 3 PM to 12 AM (Should be comfortable to extend if required)

Notice Period: Immediate to 30 Days

Skills:

Strong Functional skills in Oracle Apps (R12) working on Accounts Receivables (Mandate), Service Contracts (Mandate), Sub-Ledger Accounting, and General Ledger (Mandate), Need excellent communication skills.

Job Description:

• Strong Functional skills on Oracle Apps (R12) working on Accounts Receivables, Service Contracts, Sub-Ledger Accounting, General Ledger 
• Technical experience working on SQL queries.
• This is an individual contributor role
• Good Functional Understanding of these modules.
• Ability to work in cross-functional teams 
• Ability to work in Onsite-Offshore model
• Excellent Communication skills to liaison with Business users as required
• Experience working with both Inbound and Outbound integrations.

• Partnering with internal business owners (product, marketing, edit, etc.) to understand needs and develop custom analysis to optimize for user engagement and retention
• Good understanding of the underlying business and workings of cross functional teams for successful execution
• Design and develop analyses based on business requirement needs and challenges.
• Leveraging statistical analysis on consumer research and data mining projects, including segmentation, clustering, factor analysis, multivariate regression, predictive modeling, etc.
• Providing statistical analysis on custom research projects and consult on A/B testing and other statistical analysis as needed. Other reports and custom analysis as required.
• Identify and use appropriate investigative and analytical technologies to interpret and verify results.
• Apply and learn a wide variety of tools and languages to achieve results
• Use best practices to develop statistical and/ or machine learning techniques to build models that address business needs.

• 2 - 4 years  of relevant experience in Data science.
• Preferred education: Bachelor's degree in a technical field or equivalent experience.
• Experience in advanced analytics, model building, statistical modeling, optimization, and machine learning algorithms.
• Machine Learning Algorithms: Crystal clear understanding, coding, implementation, error analysis, model tuning knowledge on Linear Regression, Logistic Regression, SVM, shallow Neural Networks, clustering, Decision Trees, Random forest, XGBoost, Recommender Systems, ARIMA and Anomaly Detection. Feature selection, hyper parameters tuning, model selection and error analysis, boosting and ensemble methods.
• Strong with programming languages like Python and data processing using SQL or equivalent and ability to experiment with newer open source tools.
• Experience in normalizing data to ensure it is homogeneous and consistently formatted to enable sorting, query and analysis.
• Experience designing, developing, implementing and maintaining a database and programs to manage data analysis efforts.
• Experience with big data and cloud computing viz. Spark, Hadoop (MapReduce, PIG, HIVE).
• Experience in risk and credit score domains preferred.

• Advising and selling term and health insurance to interested customers by understanding the customer’s needs in particular and their ability to pay.

• Analyzing and understand customer’s current insurance policies and suggest them with best available plans.

• Keep a track and check on the ongoing transactions with the customers.

• Solving day-to-day issues of customers with respect to their policies to maintain a strong and healthy relationship with them.

• To generate the desire for our product in the Customer’s mind by making them understand the value proposition.

• Successfully create, develop and retain relationships with customers through understanding their needs and explaining the benefits of the policies.
• Doing proper follow-up with the prospective customers and simultaneously converting them into sales.

• RM’s should generate a good pipeline for themselves over a period of time so that it helps them in achieving their daily targets.

• Reaching out to maximum prospective customers from the base assigned and explaining them the insurance plans by providing them with proper presentation on call and simultaneously generating sales and achieving their daily numbers.

• To constantly upgrade with changes, to ensure you provide the most up-to-date product information to the customers.