.Net Application support analyst

Technical Product Support Specialist

Role Overview

As a Technical Product Support Specialist, you will play a key role in enabling smooth product adoption and delivering a high-quality support experience for our customers. You will handle technical product queries, troubleshoot issues, and work closely with engineering, product, and customer success teams to resolve problems efficiently.

This role sits at the intersection of technology, customer experience, and process ownership and is ideal for someone who enjoys problem-solving, learning complex systems, and acting as the voice of the customer internally.

Key Responsibilities

• Serve as the first point of contact for customer product and technical queries via email, chat, and calls
• Troubleshoot common SaaS issues including login and access problems, feature usage questions, configuration errors, and basic integration challenges
• Manage support tickets end-to-end and ensure timely resolution in line with defined SLAs
• Escalate complex or recurring technical issues to engineering or product teams with clear documentation, logs, and reproduction steps
• Collaborate closely with Customer Success Managers to support customer onboarding, adoption, and ongoing usage
• Maintain and regularly update customer-facing documentation, FAQs, help articles, and knowledge base content
• Gather customer feedback, identify recurring issues or gaps, and share actionable insights with product and engineering teams
• Ensure a consistent, reliable, and high-quality support experience for mid-market and enterprise customers

Skills and Qualifications

• Bachelor’s degree in a technical or engineering-related field such as Computer Science, IT, or Engineering
• 2–3 years of experience in SaaS product support, technical support, or application support roles
• Strong analytical and troubleshooting skills with a structured problem-solving approach
• Ability to quickly understand product workflows and explain technical concepts in simple, customer-friendly language
• Hands-on experience with support or ticketing tools such as Zendesk, Freshdesk, Jira, or similar platforms
• Strong written and verbal communication skills with a customer-first mindset
• Familiarity with SaaS products, web applications, and basic system integrations

Ideal Candidate

• Has a strong technical mindset and enjoys understanding how products work in depth
• Is comfortable working with engineers and can clearly articulate issues, edge cases, and customer pain points
• Thrives in a fast-paced, evolving environment and can manage multiple tickets and priorities at once
• Is detail-oriented, process-driven, and takes ownership of issues until resolution
• Views support as an opportunity to improve both the product and the overall customer experience
• Is eager to grow into roles such as Customer Success, Solutions Engineering, or Product Operations

Nice to Have

• Exposure to AI, EdTech, or enterprise SaaS platforms
• Working knowledge of APIs, SSO, LMS, or CRM integrations
• Experience creating help guides, product walkthroughs, or customer training materials

Why Join Us

• Opportunity to work in a fast-growing AI SaaS company transforming enterprise learning
• Direct exposure to enterprise customers and real-world SaaS adoption challenges
• Collaborative culture with clear growth paths into Customer Success, Solutions Engineering, or Product Management
• Chance to contribute to innovative, AI-driven products shaping the future of corporate learning

🚀 We're Hiring: Golang Developer

Thinqor Solutions is looking for an experienced Golang Developer to join our team in Bangalore. If you have years of experience and love building scalable backend systems, we want to hear from you!

Location: Bangalore

Core Skills: Go, Kafka, REST Web Services

Databases: Postgres & Couchbase (NoSQL)

DevOps: Docker, Kubernetes, Jenkins, & ELK Stack

Tools: Git & RestAssured

How to Apply:

If you're ready for your next challenge, please send your resume to:

Job Title: UAE Career Programme Counsellor – Working Professionals (Ed Tech)

Location: Bangalore (Onsite)

Work Model: On-site – 6 Days Working

Working Days: Monday to Saturday OR Sunday to Friday (as decided by Hiring Manager)

Industry: Ed Tech / Professional Training / Corporate Education

Experience: 1-3 years

About Us – Learners Point

Learners Point is a leading global EdTech and corporate training organization, headquartered in the UAE, with a strong footprint across the Middle East (UAE, Saudi Arabia, Qatar, Oman) and expanding operations in India and international markets.

We specialise in professional certifications, corporate upskilling programs, and career transformation solutions for working professionals and enterprises. With 500+ enterprise clients and 100,000+ learners globally, Learners Point is a trusted name in career development and professional education.

Role Overview

We are hiring UAE Career Programme Counsellors to counsel working professionals interested in career advancement, professional certifications, and international career growth opportunities.

This role involves handling high-quality inbound leads (generated by marketing), delivering consultative career counselling, and driving enrollments through ethical and solution-driven guidance.

The ideal candidate should have excellent communication skills, strong counselling expertise, high empathy, and a consultative selling mindset.

Key Responsibilities

1. Career Counselling & Student Engagement

• Provide in-depth career counselling to working professionals for UAE-focused certification and professional programs.
• Understand career goals, current profiles, experience levels, and aspirations.
• Recommend right-fit programs aligned with professional growth and international career objectives.
•  

2. Lead Handling & Conversion (Inbound Leads)

• Handle high-quality leads generated by marketing campaigns (No cold calling).
• Conduct structured counselling sessions via phone, video calls, and in-person meetings.
• Maintain high lead-to-enrollment conversion ratios.

3. Communication & Relationship Building

• Build strong rapport and trust with working professionals.
• Demonstrate exceptional communication, listening, and persuasion skills.
• Deliver professional presentations and career guidance sessions.

4. Program Explanation & Guidance

• Explain program features, curriculum, benefits, certification value, and career outcomes.
• Clearly articulate ROI, international recognition, and career progression benefits.
• Address queries, objections, and concerns professionally and empathetically.

5. Process Management & Follow-ups

• Ensure timely follow-ups, documentation, enrollment processing, and on boarding coordination.
• Maintain accurate CRM updates and lead tracking.

Key Skills & Competencies

• Strong Career Counselling & Student Engagement Skills
• Excellent Communication & Interpersonal Skills
• High empathy, listening, and consultative approach
• Target-driven mindset with ethical counselling standards
• CRM & Lead Management Tools exposure

Preferred Candidate Profile

• 2 – 6 years of experience as a Career Counsellor / Academic Counsellor / Programme Counsellor / Education Consultant / Inside Sales (Ed Tech).
• Experience in counselling working professionals preferred.
• Exposure to international programs / UAE market / professional certifications is a strong advantage.
• Strong English communication skills (verbal & written).

Work Conditions

• Work Location: Bangalore (Onsite)
• Work Days: 6 Days (Monday–Saturday OR Sunday–Friday) Decided by Hiring Manager
• Shift Timings: As per UAE market working hours (day shift )

Compensation & Benefits

• Attractive Fixed Salary + Performance Incentives
• Career growth in a global EdTech organisation
• International exposure to UAE & Middle East professional education markets

      Interview Process :

  1 . Virtual Discussion

  2  Face-to-face discussions ( Assignment round )

 3  HR Discussion

Thanks & Regards

HR Team

Learners Point Academy

About Company

Our client is an Indian D2C brand in Fashion & Accessories.

Roles & responsibilities:

• Developing the HR agenda.

• Overseeing recruitment efforts. Provides guidance and input on business unit restructures, workforce planning and succession planning.

• Developing HR strategies, policies, and practices. Provides HR policy guidance and interpretation.

• Taking charge of the entire change management process and optimizing it.

• Employer branding - focus on bringing corporate culture to life to attract and retain top talent.

• Identifies training needs for business units and individual executive coaching needs.

• Participates in evaluation and monitoring of training programs to ensure success. Follows up to ensure training objectives are met.

• Provides day-to-day performance management guidance to line management (e.g., coaching, counseling, career development, disciplinary actions).

• Works closely with management and employees to improve work relationships, build morale, and increase productivity and retention.

• Structuring compensation and benefit packages.

• Managing staff wellness initiatives.

Requirements:

• Excellent verbal and written communication skills.

• Excellent interpersonal and customer service skills.

• Excellent organizational skills and attention to detail.

• Ability to comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances, and policies.

• Ability to acquire a thorough understanding of the organization's hierarchy, jobs, qualifications, compensation practices, and the administrative practices related to those factors.

• Excellent time management skills with a proven ability to meet deadlines.

• Strong analytical and problem-solving skills.

• Proficient with Microsoft Office Suite or related software.

Education and Experience:

• 3-5 years of relevant experience working with a Start-up

• Working knowledge of multiple human resource disciplines, including compensation practices, organizational diagnosis, employee and union relations, diversity, performance management

• Bachelor's degree preferred.

Job Description

Location – Bangalore

Experience – 6+ yrs

Hiring Test Automation Architects to build the world's leading and most comprehensive open-source test automation platform. 

In this role, you will work primarily with our global customers as their test automation architect, recommending and creating custom test automation solutions and integrations with other tools to help them build fully automated DevOps pipelines. You’ll also help us build capabilities in our platform that are missing from currently-available tools in the market. Internally, you will work with Solutions Engineering and Product teams to bring your unique customer insights to product roadmap discussions.   

Job functions

• Understanding customers’ test automation requirements and designing solutions for them
• Enhancing the test automation capabilities of our platform by building solutions for unique and some of the most common, complex test scenarios using Java, Selenium, Appium, etc.
• Actively evaluating testing tools in the market to identify feature gaps that can be addressed by the Platform.
• Designing and implementing test automation capabilities.
• Helping our Solutions Engineering team build add-ons for unique automation requirements.
• Brainstorming with the Product and Solutions Engineering teams to come up with new features for the product roadmap.
• Helping potential customers understand the difference between Testsigma and other test automation tools during POCs.
• Building with the community by discussing and validating potential new features with the community on Discord and other public channels.

Job requirements

• Excellent programming skills in Java, Python, Ruby, Javascript (node.js), etc.
• Experience designing and developing test frameworks using popular tools like Selenium, Appium, etc.
• Experience working with Selenium, Appium, Cucumber/Gherkin, web-service automation tools like Rest Assured, and few other popular automation tools/frameworks.
• Firsthand experience working with CI/CD tools like Git, Jenkins, etc.
• Knowledge of integrating test automation frameworks with Bug Reporting tools, Project Management tools, CI/CD tools, Communication tools, Test Data Management tools, etc.
• Experience working with at least two scriptless/codeless/low-code/no-code test automation tools.
• Understanding of various test automation methodologies at all levels (unit testing, functional testing, component testing, integration testing, system testing, etc.).
• Ability to work collaboratively in fast-paced environments.
• Strong written, verbal, presentation, and interpersonal skills.
• Experience in contributing to open-source projects is a plus.

NW JD Network Lead designs, plans and develops Enterprise network device configurations, End Point connectivity and Network security participating in service flow discussions and deployment architecture. Establishes monitoring, maintenance procedures, support, and optimization of all network hardware, software, and communication links. This position will be working on an engineering and project team providing solutions and new implementations. Design cost-effective data communications solutions to meet new and evolving requirements Plan and execute the installation of new networking components to fulfil business requirements Support the design and analysis of network improvements and enhancements. Provide analysis to support performance tuning and capacity planning Provide troubleshooting and problem solving support for network issues. Monitor system hardware and software and manage system performance Determine capacity and performance planning goals. Maintain documentation of network configuration and records relating to network hardware and software Manage projects directly related to the area of assigned responsibility and other general network projects. Serve as technical consultant on new request from client. Technical expertise to other network engineers and IT department team members. Efficiently manages work across multiple networks and related systems. Preferred Skills: Certifications Industry Certification: CCNP or CCIE Expert knowledge of Network Systems and emerging technologies, experience on projects around Cloud and SAAS platforms. Advancing knowledge in other areas of Infrastructure Design and Management Advanced Knowledge of support and administration of Network Management tools Experience supporting MDM, Firewalls, Load Balancers, Riverbed WAN Optimizers & Infoblox technology.

Desired Skills: CCNP/CCIE, Strong Routing & Switching background (8 years+ experience) Strong Understanding of L2/L3 switching and MPLS (WAN) technologies Experience with Firewalls & Load Balancer technologies Experience with Forescout NAC & Infoblox Experience with Network monitoring tools (PRTG) Experience with optimization appliances Experience with scripting and automation. Product knowledge on Citrix, CheckPoint. Exposure to SSL, direct TLS and Mutual TLS