.Net Application support analyst

Role Overview

At The Sleep Company, innovation doesn’t stop at comfort — it extends to how customers discover, buy, and experience our products across every touchpoint.

As Director – Product, you will lead the complete consumer journey — from discovery to post-delivery — building frictionless, insight-led experiences that drive growth, efficiency, and customer delight.

You’ll head a multidisciplinary team spanning Product Management, UI/UX, and Analytics, acting as the strategic bridge between business, technology, and operations to deliver end-to-end impact across the ecosystem.

Key Responsibilities

1. Pre-Purchase (Discovery, Engagement & Consideration)

• Lead the digital product roadmap for website and app — including PLP, PDP, configurators, and lead journeys.
• Drive experimentation frameworks such as A/B testing, personalization, and funnel optimization.
• Build analytics models to identify high-intent user segments and optimize engagement and conversion depth.

2. Purchase (Conversion & Checkout)

• Own the end-to-end conversion experience across cart, checkout, and payment flows.
• Collaborate with Pricing, Payments, and Inventory teams to maximize order success and reduce drop-offs.
• Integrate omnichannel purchase journeys — online, in-store, and quick commerce — ensuring consistency and reliability.
• Govern pricing logic, delivery promise visibility, and PDP accuracy to strengthen customer trust.

3. Post-Purchase (Delivery, CRM & Logistics Experience)

• Delivery Experience:
• Build and optimize post-purchase flows — including order tracking, shipment visibility, and proactive notifications.
• Integrate with 3PLs, warehouse systems, and customer-facing delivery tracking tools for promise-to-delivery accuracy.
• Define and monitor SLA adherence, OTIF performance, and exception management systems.
• CRM & Service Systems:
• Partner with Leadsquared/CRM teams to enhance service workflows, escalation journeys, and ticket analytics.
• Enable a unified customer view across purchase, delivery, and service touchpoints.
• Leverage analytics to improve NPS, first-time resolution, and service turnaround.
• Returns, Replacement & Warranty:
• Streamline digital flows for returns, repairs, and warranty claims through robust reverse logistics.
• Build insight dashboards for product quality, defect tracking, and RCA feedback loops with manufacturing and operations.
• Experience Analytics:
• Develop real-time visibility on post-purchase KPIs such as delivery timeliness, customer satisfaction, and repeat intent.
• Create a closed feedback loop between Product, CX, and SCM teams to continuously enhance customer experience.

Analytics & Insights Leadership

• Establish a central analytics charter connecting marketing, product, and supply chain data.
• Build predictive models for demand, delivery lead-time, and defect reduction.
• Develop self-serve dashboards and KPI frameworks for leadership visibility.
• Drive a culture of experimentation, data literacy, and evidence-based decision-making across teams.

Team & Collaboration

• Lead a cross-functional team of Product Managers, UX Designers, and Data Analysts.
• Partner closely with Growth, CX, Tech, and SCM leaders to align priorities and deliver measurable outcomes.
• Run agile sprints with clear business objectives, defined deliverables, and strong governance.

Ideal Candidate

• 10–14 years of experience in Product, Analytics, or CX leadership roles within e-commerce, logistics, or consumer tech.
• Proven experience in building and scaling delivery-tech or post-purchase systems (order tracking, CRM, 3PL integration).
• Strong proficiency in analytics and visualization tools — GA4, Mixpanel, SQL, Tableau, Looker, etc.
• Strategic thinker with an operational mindset and a strong bias for execution.
• Exceptional stakeholder management, communication, and leadership skills.

Job Description – Business Development Executive (BDE) – Sales Location: Delhi NCR (Travel Required)

Experience: 2–4 Years

Qualification: MBA preferred

Role & Responsibilities: • Drive sales and business development activities across Delhi NCR. • Generate leads, manage client acquisition, and convert opportunities into business. • Take complete accountability for end-to-end sales cycle, including lead generation, follow-ups, closures, and payment recovery. • Build and maintain strong client relationships. • Achieve sales targets and contribute to business growth. • Travel within Delhi NCR for client meetings and business development activities.

Requirements: • 2–4 years of experience in sales/business development. • Strong communication and negotiation skills. • Willingness to travel extensively across Delhi NCR. • Should take ownership and responsibility for sales targets and collections/recovery. • MBA preferred. • Self-driven, proactive, and result-oriented candidate.

* Good knowledge of Node.js/ NextJS, Express.js, React and MongoDB

* Need a clear understanding of JavaScript and Typescript.

* Excellent grasp of data structures and designing and developing REST APIs.

* Good skills of either RDBMS (e.g. MySQL or PostgreSQL) or NoSQL (MongoDB or equivalent).

* Must have at least 3 years’ experience in MERN Stack development.

* Experience in developing responsive web applications.

* Good communication skills.

* Sound understanding of Agile and Scrum methodologies and ability to participate in local and remote Sprints.

* Good grasp of UI / UX concepts.

* Should have experience in using Git and VSCode.

* Knowledge of AWS, Azure, CI / CD, Gitflow, shell scripting will be considered positively.

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Job description

Company Description

Honeycomb Creative Support is an integrated marketing communication agency, with

nearly 14 years of experience marketing in diverse sectors such as lifestyles, IT,

pharmaceuticals, healthcare, education, manufacturing, and automotive. The firm

provides creative design and marketing services to local and international clients

using creative vision, information analysis, strategic thinking, and execution to sell

ideas and unique products to the target audience. Honeycomb provides services such

as Web Design & Development, Graphic Design, Corporate and Product Video

Production, Digital Marketing, Branding, Fine-Art Printing and On-site Creative

Studio at Client Location.

Role Description

If you are looking for an exciting opportunity to work with an established marketing

communications agency, you have come to the right place. We are looking for a full-

time On-Site Back End developer Laravel | Exp: 2 to 3 Years | 3 - 5 LPA, based in

Greater Bengaluru Area. As a Back End Engineer at Honeycomb Creative Support,

you will be a part of our development team, responsible for building server

applications and APIs.

Qualifications

• PHP and PHP Frameworks

• Laravel and CodeIgniter must

• Good Knowledge in any MVC Frameworks.

• Basic knowledge of AWS

• MySQL

• Basic knowledge in Node.js

• Experience with building RESTful APIs and API development

• Knowledge of GIT-based source control

• Understanding of how to test and debug web applications

• Understanding of modern PHP development practices, design patterns, and SOLID principles

• Bachelor's or Master's degree in Computer Science or equivalent

• Good problem-solving skills and attention to detail.

Experience: 6 to 10 Years

Must have:

• Experience in leading teams and handling communication among engineers and product managers,and have worked with mobile teams and product teams.
• Experience working on RFC documentation.
• Experience in architecting the software, estimating tasks, breaking down into subtasks, prioritizing tasks as per need, and timely delivery.

Responsibilities:

• Designing and developing mobile-first applications.
• Creating and maintaining clean and clear front-end code and backend APIs for our web and mobile applications.
• Automation and Deployments of builds - Frontend and Backend.
• Application Performance And Error Monitoring and Automation
• Maintaining excellent test coverage for our code base.
• Follow best practices while reviewing pull requests
• Working with our shared services and field teams to identify application bottlenecks and make relevant architectural decisions.
• Working with our front-end application developers to optimize performance across our system.
• Designing administrative tools for our shared services and business development teams
• Constantly optimizing our code bases with an eye for modularity and legibility.
• Writing documentation for our external and internal APIs.

Requirements:

• Strong understanding of RESTful JSON web API design principles.
• Demonstrable experience with NodeJS, Express. JS, PostgreSQL, MongoDB
• Familiarity with popular NodeJS packages (e. g. express, socket-io).
• Must have experience with test driven development(TDD).
• Experience in JavaScript development.
• Experience in backend web development.
• Containerisation experience working with Docker/ Kubernetes/ Docker Swarm
• Familiarity with multiple additional programming languages/stacks.
• Experience with NoSQL databases, ideally MongoDB.
• Experience with RDBMS databases like MySQL/PostgreSQL.
• An excellent understanding of distributed systems and their tradeoffs.
• Excellent documentation skills.
• Ability to clearly articulate technical problems, design and implementation choices to a broad range of stakeholders (e. g. sales team, users, security experts).
• Experience working with web sockets.
• Familiarity with the AWS stack.
• Experience in application security testing.
• Familiarity with client-side JavaScript frameworks and best practices.
• Familiarity with CI/CD Pipeline.
• Contributions to open source communities.

Perks and Benefits

• Work from anywhere
• Competitive salary and bonus program
• Annual company retreats to fantastic places
• Unlimited Vacation Policy
• Great healthcare coverage
• Professional development allowance
• Internet Allowance
• Customised CMMversary rewards on your 1,3,5,7 and 10-year work anniversaries
• Career Enablement – We meld your upskilling initiatives with organization’s strategic planning
• Take your Birthday Off

• Strong proficiency with JavaScript 
• Knowledge of Node.js and frameworks available for it 
• A good understanding of the nature of asynchronous programming, its challenges, and workarounds
• Good understanding of server-side templating languages 
• Good understanding of server-side CSS preprocessors 
• Basic understanding of front-end technologies, such as HTML5, and CSS3
• Understanding of accessibility and security compliance 
• Experience in user authentication and authorization between multiple systems, servers, and environments
• Proficiency in API integrations
• Understanding of fundamental design and architecture principles to scale an application
• Understanding differences between multiple delivery platforms, such as mobile vs. desktop, and optimizing output to match the specific platform
• Creating database schemas that represent and support business processes
• Implementing automated testing platforms and unit tests
• Proficient understanding of code versioning tools, such as Git
• A degree in any discipline
• Good communication and team skills
• Ability to listen to the requirements of team members and clients and translate them into great solutions