Salesforce Developer with Ncino

Role – Senior Developer (Back End)

Location - Bangalore

Experience 5+ Years

Responsibilities

• Responsible for design & developing products involving Java, JEE, Springboot.
• Object-oriented analysis and design using common design patterns.
• Deep insight of Java and JEE internals such as memory management, transaction management, etc.
• Design and develop features and modules for mission-critical applications.
• Contribute in all phases of the development lifecycle.
• Ensure designs are in compliance with specifications.
• Prepare and produce releases of software components.
• Mentoring and guiding the team members.
• An ability to perform well in a fast-paced environment and bring in optimal flow for rapidly changing design/ technology.
• Implementation of API.

Requirements

• 5+ years of experience in strong core java & J2EE skill
•  5+ years of experience in Spring Boot.
• 5+ years of experience in Spring and REST/SOAP services
• Strong knowledge in Java web application design and development
• Strong knowledge of Spring frameworks (Spring Boot, Spring integration, Spring Security, etc.), JPA, RESTful APIs
• Experience with design and development of highly available, distributed and scalable transactional enterprise systems
• Results oriented and focused on meeting deliverable timelines.
• A team player with excellent communication skills.

• Digital Marketing (preferably SEO – keyword research, on-page and off-page optimization, local business listing optimization and web analytics reporting) required; B2B experience an advantage
• University graduate
• Solid knowledge on SEO and Web Analytic Tools (preferably GA4, SEMrush, Google Keyword Planner, Search Console etc)
• Background in Paid Search (PPC) or Paid Social is an advantage
• IT literate with extensive experience in internet.
• Must know the modern techniques of content marketing.
• Proficient in creating and presenting comprehensive SEO reports that highlight key performance metrics, trends, and actionable insights.
• Good Communication Skills

Added Advantage

• Ability to leverage AI-powered SEO tools and platforms for keyword analysis, content optimization, and predictive analytics.
• Have experience of using generative AI tools.

JD:

• Demonstrable hands-on experience working with Azure technologies.
• Extensive experience with Azure DevOps and pipelines.
• Experience working with Jira and Github.
• Experience of Infrastructure as Code using Terraform to model cloud infrastructure.
• Practical experience of engineering best practices with continuous improvement.

Required

• HashiCorp Certified: Terraform Associate
• Microsoft Certified: Azure Fundamentals

Desirable

Microsoft Certified: Azure Administrator Associate

Location- Remote

Job Type: Full time on contract

Job Title: Onboarding Specialist

Location: India – Noida, Bengaluru, Remote

Shift: Global (Territory Specific)

Job Function: Customer Experience

Employment Type: Full Time

Company:

SaaS Labs, founded in 2016, is a fast-growing company in the software as a service “SaaS” space focusing on the cloud contact centre space. The cloud contact centre space is a fast-growing market with an addressable opportunity of $24B globally and is expected to witness explosive growth in the next few years. The company was founded by Gaurav Sharma, who is a third-time entrepreneur, having successfully sold both his previous companies (in 2012 and 2016). With a current employee strength of 75, SaaS Labs expects to double it by the end of 2021. Bootstrapped since inception, the firm recently closed a large venture capital round from two large global funds The firm has two core products for now - justcall.io (https://justcall.io/) and helpwise.io (https://helpwise.io/) and the vision is to build a portfolio of contact centre offerings and not just restrict to these products only.

About the Role

As an Onboarding Specialist, you will become a product expert and ensure that customers achieve their desired outcomes quickly and efficiently drive value throughout the onboarding experience. You will set up customers for immediate success by facilitating the implementation process, and educate them on the product, help solve their technical concerns and ensure smooth adoption of the product and services. As an onboarding specialist, you act as a customer's trusted advisor and have the potential to influence their future journey with SaaS Labs products.

Responsibilities

• Develop a comprehensive understanding of the customer needs, including business objectives and challenges.
• Record the use cases, customer requirements and customization requests
• Develop success plans for the customer to quickly achieve their desired outcomes
• Train customers on the product features and educate how they help achieve the desired objectives
• Drive the implementation of product for all the new customers to ensure they achieve their first aha moment quickly
• Develop and educate the customer on the best practices
• Collaborate with sales, product, engineering and success teams to ensure the customer requirements are met
• Engage the right stakeholders and establish strong relationships with new and existing customers and leverage feedback for continuous improvement of the process
• Take ownership of the onboarding the customer, identify and target ‘at risk’ customers and take appropriate steps to engage with them proactively, understand the concerns and drive resolution
• Ensure a successful warm handover of the customer post the onboarding cycle to the customer success team without letting the baton to drop.

Qualifications

• Has 2-4 years of experience in a high touch, low touch or tech touch customer onboarding in a B2B SaaS or Tech Product based company
• Should have worked with the C-level and senior executives
• Should be open to aligning with US / EU / AUS time zones
• Has exceptional ability to communicate and foster positive business relationships
• Showcases exemplary written and verbal communication skills to work along with global customers
• Has strong problem solving and analytical skills
• Has worked with global customers, and across different segments in the past
• Exhibit a true passion for customers and for customer success
• Preferred experience of working with at least one Customer Success tool like Gainsight, Totango, ChurnZero, or similar.

• Looking for 0-30 Days and Immediate joiners
• Minimum total experience should be 7 Years
• Overall with 4+ years experience in HTML, CSS and JavaScript and OOJS
• 2+ years' experience working with any JavaScript framework/library, preferably ReactJS or VueJS
• In-depth understanding of JavaScript, HTML5, CSS3 (pre-processors LESS/SASS) and relevant concepts.
• Proficiency with browser based debugging.
• Understanding of progressive web apps.
• Experience with a testing framework (Jest/Mocha).
• Experience using Git

Marketing Manager:

Profile: The primary role of marketing manager is to attract, retain and grow revenue from a company's targeted customers - across markets. The person is expected to have a proven track record with a minimum 7  years of experience.  In carrying out this role, you must support revenue with lead generation and other quantifiable marketing activities.  

Roles and Responsibilities: 

• Develops and implements strategic marketing plans (International & Domestic) for the company.
• QualifiedRevenue generating Leads through various marketing activities:
  • Digital marketing campaigns.
  • Social media.
  • SEO and superior web presence.
• Prior experience of marketing for IT/ITES businessis a must.
• Messaging, communication to be crystalized and executed in helping generate revenue.
• Build content around the product / service to be pushed across channels.
• Manage the team to perform accurate data generation for digital marketing activities for its target markets / companies.
• Team Management. Finding ways for team to achieve success – recruit, train, mentor and evaluate team members.

Location: Noida