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Customer Operational Account Management:
The Customer Success Manager (CSM) will focus on establishing and maintaining positive client relationships from an operational and strategic perspective. The incumbent will utilize client relationship management skills to maintain and renew existing contracts, as well as to obtain additional revenue within the assigned account workload.
Take ownership of customers’ operational needs and steward throughout the organization as required.
Identifying and recommending resolutions to all Customers’ issues enabling the Customer to place 100% of Customer business on the Company’s products and Services.
On-going support for advanced or escalated questions/issues/problems.
Continuously seek opportunities to increase customer satisfaction and deepen client relationships, revenue, profitability, and loyalty.
Act as a product expert and assist clients in achieving maximum ROI through consultation, training, and analysis for the Company’s customers including but not limited to: Being a Subject Matter Expert on assigned products and services. Post-training assessment review and recommendations. Communication of all system enhancements. Prepare clients for upcoming releases and ensure they are current on available functionality and how it can meet their needs. Adherence to Internal and Industry Risk and Compliance rules and responsibilities. Responsible for assuring the Company’s compliance with its obligations under the Partner Agreement and the Service Level Agreement as it relates to his/her customers. Maintain an understanding of the market and industry dynamics, including applicable regulations.
Technical Skills Required – Mandatory:
- Cloud Technologies – AWS OR Bigdata (Basic Level)
- Python (Highly Experience Level)
- Databases – SQL (Highly Experience Level)
- Operating Systems – Unix (Highly Experience Level)
Strong knowledge in writing complex SQL queries and Knowledge of Performance Tuning
Excellent working knowledge of production support role and Strong debug/troubleshooting skills
Provide 24×7 operational support to all production practices on holidays and weekends.
Hands-on experience in production support for data engineering processes, root cause analysis, and identifying opportunities to improve existing processes.
Roles and Responsibilities:
Set up and optimize the existing integration, monitoring and alerting processes.
Working knowledge of ETL/ELT in Hadoop, Spark and MPP databases is required.
Effectively collaborate with the partners (SMEs, DBA, and Business users) to ensure the reliability of the Data systems.
Responsibilities:
- Write clear marketing copy to promote our products/services
- Prepare well-structured drafts using Content Management Systems Proof read and edit blog posts before publication
- Submit work to editors for input and approval
- Coordinate with marketing and design teams to illustrate articles Conduct simple keyword research and use SEO guidelines to increase web traffic
- Promote content on social media
- Identify customers needs and gaps in our content and recommend new topics
- Ensure all-around consistency (style, fonts, images and tone)
- Update website content as needed
We are looking for a smart, collaborative, hard-working Senior Frontend Developer to be part of a team building an amazing multimodal transport experience. You are an accomplished, hands-on engineer. Your mission is to serve as a key UI developer on your squad and expertly craft frontend mobile and web applications. You work closely with Product and Design teams to drive and refine specifications. You develop strategies and design specifications to improve the performance and reliability of our mobile & web applications as we rapidly scale our product and organization.
Who you are
- Love for coding : An engineer who is a fanatic about writing beautiful and scalable code, in short, a code -artist.
- Dynamic Should be comfortable in dealing with lots of moving pieces. Have exquisite attention to detail, and are comfortable learning new technologies and systems.
- Analytical mindset: Strong analytical and troubleshooting skills from requirements, design to code & validation. Should be resourceful, innovative and inventive.
- Team player Knack for influencing without being authoritative. Pitch in wherever the team needs help, from writing blog posts to supporting customers.
- Accountability High sense of ownership for your code and relentlessness to deliver projects with high business impact.
Key Qualifications
- Bachelor of Engineering/Bachelor of Technology in Computer Science or related field.
- 6+ years of relevant work experience in mobile and/or web application development.
- Minimum 2+ years of leading feature teams through all stages of development.
- Experience with mobile application development in Android and iOS.
Responsibilities
- Build pixel-perfect, buttery smooth mobile applications on Android & iOS integrating with native APIs and cloud services.
- Design, develop, test, deploy, maintain, and improve mobile application(s).
- Manage individual project priorities, deadlines, and deliverables.
- Build products that can scale for users around the world while meeting & exceeding quality & performance goals.
- Maintain strong service catalog and up to date technical documentation.
- Establish logging, monitoring, analytics and telemetry frameworks for the team.
- Establish & Enforce strong DevOps principles across all stages of development.
- Liaise with Product development team to plan new features.
- Research and suggest new mobile products, applications and protocols.
- Stay up-to-date with new technology trends.
Requirements
- Strong computer system analysis and design skills in current methodologies and patterns including vanilla JavaScript (and TypeScript or ClojureScript) language and its nuances, including ES6+ syntax with experience on ReactJS, Redux, React Native, Webpack, and similar library/tools.
- Development experience on native and/or cross platform mobile application development for Android & iOS using Xamarin, Cordova or similar frameworks.
- Familiarity with native build tools, like XCode, Gradle (Android Studio, IntelliJ)
- Understanding of REST APIs, the document request model, and offline storage and experience with automated testing suites, like (Jest or Mocha)
- Experienced with web standards and protocols such as HTTP, REST, DNS, TCP/IP, and socket APIs in general.
- Familiar with web security, accessibility and internationalization.
- Experience with agile/scrum methodologies to iterate quickly on product changes, developing user stories and working through backlogs. Familiarity in using tools such as JIRA, Confluence, Git, bitbucket etc.
- Demonstrable portfolio of released applications on the App store or the Android market.
- Experience with Geo-location APIs and Google maps APIs and asset tracking is a plus.
- Previous experience in developing mobility or transportation solutions is a plus.
Benefits
- Be part of an organisation in hyper-growth mode with plenty of opportunity for personal development
- Flexible and inspiring workplace with a team of competent, motivated and fun co-workers
- Autonomy and ownership of the work you do with flexible hours
- Opportunity to make an impact by being part of a movement that will revolutionise transportation in APAC cities
- Annual Team retreats in Bali and other popular beach destinations
- Private Health Insurance
- Performance Bonus
Desired skills:
- Bachelor’s degree or equivalent combination of education and experience in Computer Science.
- Ability to establish priorities, goals/objectives and timelines.
- Possess strong planning and time management skills.
- Demonstrated ability to delegate and oversee assignments to ensure successful and timely completion as well as to obtain the cooperation of others within and outside the unit. Works in a collaborative manner to achieve results.
- Ability to effectively present technical topics to internal groups with potentially varied levels of technical sophistication. Strong communicator with excellent ability to work in a team environment.
Preferred Experience:
- 2-3 years of industry experience in software development.
- Experience working with medical data
- Experience and familiarity working in development teams and team-based development practices including scrum/agile, code review, etc.
- Knowledge and experience working with NoSQL databases such as MongoDB, CouchDB, Raven DB, etc.
- Knowledge of RDBMS concepts and experience with Microsoft SQL Server, MySQL, etc.
- Knowledge and experience working with Node.js and related frameworks such as Express.js.
- Knowledge and experience working with web application frameworks such as Angular, AngularJS, or React and related frameworks such as Ionic.
- Familiarity with FHIR APIs and experience working with REST APIs.
- Experience working on full-stack projects.
- Familiarity with CI/CD pipelines
Bimaplan is looking for full stack engineers with significant experience in the
Javascript stack (Node.js and React). You'll work directly with the CTO, and
have the opportunity to build large scale applications from scratch. This is an
incredible opportunity to make a meaningful impact on the lives of millions of
underserved Indians.
Responsibilities
Own and deliver end-to-end design, development, and testing of features
and services.
Write client and server-side code for web-based applications, create fast,
easy-to-use, high volume production applications, and develop prototypes.
Contribute to all aspects of an agile software development lifecycle
including design, architecture, development, documentation, testing and
operations.
Continuously evolve development practices and operational maturity
through structured root cause analysis and monitoring.
Manage individual project priorities, deadlines and deliverables.
24x7 support of your applications and/or services as and when required.
Qualifications
3 years of experience in developing end-to-end modern web applications
Proficient in software engineering best practices, algorithms, OOPS, design
patterns
Experience in designing and developing REST APIs
Experience in working with NodeJS, ReactJs, and AWS/Firebase
Demonstrated ability to share knowledge via formal mentoring, reviewing
code, reviewing and contributing to system design
Bachelor's degree in Computer Science or equivalent required
Benefits
Be a part of a well-funded, high growth insurtech startup
Opportunity to create large scale impact
Competitive market salary
ESOPs and wealth creation opportunity
Flexible and fun work environment
About Us
Bimaplan is an affordable insurance platform for the next billion Indians. Our vision is to provide financial security to 150 million underserved Indian households through affordable life and health insurance. Increasing mobile penetration and evolution of digital infrastructure in India has now made it possible to reach this vulnerable population. We work with insurers to co- create affordable insurance plans and distribute through a vernacular app and a flexible referral network.
Bimaplan is founded by Vikul Goyal, and backed by Y Combinator. Vikul has extensive experience as a start-up founder and early stage investor in India. His previous start-up, Carcrew, was recently acquired by TVS. Vikul has an MBA from Harvard Business School, and a B.Tech. in Mechanical Engineering from IIT Guwahati. Our CTO, Chandan Mittal, is a Computer Science graduate from IIIT, and comes with five years of experience building scalable products at Amazon, Sharechat, and Udaan.
We are backed by some of the best global early-stage technology investors, prolific fintech founders, and experienced insurance industry veterans.
Job Position: JAVA Software Engineer
Job Location: Bangalore
Experience: 2 to 12 years
Job Responsibilities:
• Responsible for developing Web Applications using J2EE components.
• Responsible for developing standalone applications using Core Java and JDBC.
Desired Qualification: BE / B.Tech / MCA / MSc in Computer Science or IT
Added advantage: Sun Certified Java Programmer (SCJP), Sun Certified Web Component Developer (SCWCD) certification
Desired Skills:
- Strong skills in JAVA programming languages and focus specially on the following areas Servlets, JSP, Web Services, Struts framework, JDBC/JPA/mybatis (ibatis)/Hibernate, Threads, Collections and Design Patterns.
- Strong skills in web technologies HTML 4/5, JQuery, AJAX, Java Script and CSS.
- Thorough understanding of Object Orientation.
- Above average skills in SQL with familiarity in any of the standard RDBMS – MySQL, MSSQL or Oracle.
- Must have good written and oral communication in English language.
- Must be completely hands-on and an individual contributor and a self-starter; must be able to complete assignments (suitable to his/her experience) with minimal assistance.
- Very good at Analytical and Logical skills.
- Solid understanding of the web development lifecycle.
- Ability to learn quickly and deliver software on time.
Senior Fullstack Developer (MERN Stack) having min 4 years of relevant experience with hands-on experience in handling all aspects of Product Management internal and external facing Product development. Work with Founders to set a product vision and strategy that delivers unique value based on customer needs and expectation. Work closely with development and program management to deliver products and features.
Key Responsibilities
- Demonstrated experience managing the full product development life cycle, including product conceptualization, prototyping, and development
- Software development experience to not just be able to solve stuff on your own but also to better communicate / manage and colloborate between team
- Hands on leader who's comfortable coding, providing code reviews, and leading complex architectural design discussions in team setting. Can set coding standards, ensure quality.
- Team leading experience
- Technical Expertise in AWS deployment
- Very deep capabilities to architect enterprise class applications on the cloud with web/mobile front ends. Microservices Architecture. Cross-platform integrations.
Stack base:
UI - Tailwind, styled components, react (familiar in Functional components and hooks) and react router
State management - Redux and redux saga,
Backend - Express and node,
Database - Redis and MongoDB with mongoose ODM