SEO Specialist

About FloBiz

Website : https : //flobiz.in/

FloBiz is India's first neobusiness platform, revolutionizing the way Small and

Medium-sized Enterprises (SMEs) operate in India. Our mission is to digitize 65 million

MSMEs in the country, and we are well on our way to achieving this goal. Our flagship

product, myBillBook, has already empowered over 10 million businesses across 2000+

towns with its billing, accounting, inventory management, and payment collection

solutions. With over $25 billion in annual transactions, we are proud to be a rapidly

growing tech startup serving the needs of SMBs in India.

Our Flagship product : MyBillBook

myBillBook is India's leading GST billing & accounting software with mobile, web app & native desktop offerings and runs on Android as well as iOS. myBillBook has been designed to aid SMB owners to conduct their operations from anywhere and anytime and provides a secure platform for business owners to record transactions & track business performance on the go. It is an ideal software for GST registered businesses where invoicing is one of the core business activities. Also, businesses looking to digitise their operations to understand their financial position better can use this software. It helps them create bills (GST & non-GST), record purchases & expenses, manage inventory and track payables/receivables directly from their mobile phones or computers. Also, the app generates 25 critical business reports that help business owners make effective business decisions. myBillBook is currently available in English, Hindi, Gujarati & Tamil.

Currently, the app has been downloaded by over 6.5M SMBs across the country with over 10x growth in user base in the last 12 months alone. Even with such pace of adoption of the product, myBillBook continues to be the highest rated application in its category on Google Play Store.

Key Responsibilities :

• Design, develop, maintain and optimise complex, scalable and distributed systems capable of handling large-scale datasets and high-throughput workloads.

• Optimise performance, reliability and availability across the whole system.

• Write clean, efficient, and maintainable code in multiple programming languages as needed.

• Contribute to architectural decisions and help improve engineering best practices.

• Work with a builder mindset, contribute and collaborate across cross-functional teams, to unblock and accelerate delivery. No role silos.

• Actively mentor juniors through code reviews, design discussions and pairing.

• Leverage LLM-assisted tools (Claude, Cursor, LLM-powered code review and testing) to accelerate development velocity and improve code quality.

• Build and evolve the platform to be LLM-ready - design APIs, data pipelines and system interfaces that enable seamless LLM integration and automation.

Required Qualifications :

• 3-5 years of experience in back-end software development focusing on large-scale distributed systems.

• BE/B.Tech in Computer Science or a related technical field (or equivalent practical experience).

• Strong software development skills in one or more languages such as Java / Ruby on Rails / Python.

• Working experience with SQL and NoSQL databases (e.g. PostgreSQL, MongoDB) with ability to design effective schema and perform various optimisations for large-scale data.

• Deep understanding of system design principles and best practices for building scalable and resilient systems with microservices.

• Excellent problem-solving with experience in incident management, monitoring, alerting, and root cause analysis.

• Experience with event-driven architectures (Kafka, SQS, RabbitMQ, or similar).

• Experience in building intelligent AI agents and systems powered by Large Language Models.

• Hands-on experience with cloud platforms like AWS or Google Cloud Platform.

• Deep understanding of software development best practices, patterns and code reviews.

• Effective communication skills to coordinate with cross-functional teams during large-scale projects.

Perks @ Benefits :

• Competitive salary with performance-linked rewards and recognitions.

• An extensive medical insurance that looks out for our employees & their dependants. Well love you and take care of you, our promise

• Flobiz Academy : Helps you in terms of Learning and enhancing your skills

• A reward system that celebrates hard work and milestones and Performances throughout the year.

• A cool work-from-home setup that makes you feel right at home. An environment so comfortable that you won't miss your home.

Location : Remote (WFH) 5 days working

Head – Sales / Business Development

Objectives of this role

• Represent the company effectively with comprehensive knowledge of our offerings

• Research consumer needs and identify how our solutions address them

• Hire, train, motivate, and advise a team of sales representatives

• Achieve company objectives by planning thoroughly, setting sales goals, analyzing performance data, and making forecasts

• Develop skills continuously for hiring, training, and leading team members, and ensure that they're using effective sales tactics to meet revenue objectives

• Generate leads, and establish and nurture client relationships

Responsibilities

• Create and execute a strategic sales plan that expands our customer base and extends the company's global reach

• Meet with potential clients and grow long-lasting relationships that address their needs

• Recruit sales representatives, set objectives, train and coach them, and monitor their performance 

• Identify knowledge gaps within the team and develop plans for filling them

• Ensure that company quotas are met by holding daily check-ins with sales team to set objectives and monitor progress

• Manage the month-end and year-end close processes

Required skills and qualifications

• 8-10 years of experience in managing sales in a corporate setting

• MBA (Sales) 

• Proven record of success with the entire sales process, from planning to closing and overachieving sales targets

• Excellent communication, interpersonal, and organizational skills

• Superb leadership ability

• Ability to travel at least 20% of the time

Preferred skills and qualifications

• Motivational speaking experience

• Proven success rate at levels above sales quota

IndiaMART is India's largest online B2B marketplace, connecting buyers with sellers. Over last 25 years, we have been continuously evolving our platform using sophisticated business-enablement technologies to make doing business easy. Our credo, 'Bada Aasaan Hai,' appropriately depicts our approach. With 76 million product offerings and 6.7 million responsive supplier base, we provides ease and convenience to our 138 million buyers. Our IPO was a thumping success in 2019, reaffirming the trust of our users and investors alike. 

What the Role involves :

 Position holder will be an individual contributor

 Build and manage productive, professional relationships with clients using telephonic and/or video conversations

 Ensure clients are using and deriving benefit from IndiaMART

 Ensure products/services in client’s e-catalog are accurately defined  Maximize revenue by upselling other services and achieve fortnightly, monthly client retention and revenue targets

 Systematic follow-up and time-bound closures

 Prompt resolution of complaints

 Daily 10-15 meaningful telephone/video calls with clients

• Experience working on React Native.
• Design and build applications for the iOS platform.
• Ensure the performance, quality, and responsiveness of applications.
• Collaborate with a team to define, design, and ship new features.
• Identify and correct bottlenecks and fix bugs.
• Help maintain code quality, organization, and automatization.
• Responsible for building native applications that can run on multiple platforms such as Android or iOS.
• Experience in handling a team. 
• Experience in flutter.

Role & Responsibilities

• The successful candidate will be experienced in leading and developing a support team within a product support environment
• This position will oversee the teams active case workload and provide guidance where required with a focus on a high-quality world-class customer experience.
• Oversees top tier customer critical account technical support situations to insure all elements of technical support are progressing to issue resolution. Initiates and facilitates the discussion with customer and respective resolution stakeholders during critical issues. Ensures timely, professional and effective communication with the customer and internal groups from both the technical and management perspectives
• Assists with the maintenance of and compliance with department policies and procedures
• Identifies team and individual training needs and assist in driving the delivery of these training initiatives
• Mentors and coaches Technical Support Engineers, soft skills, case management, technical skills, etc.
• Participates and leads hiring to get the best available talent

Qualification (Knowledge & Skills)

• 6-8 years of Experience in Production Support. Preferably in the BFSI domain.
• Experience of leading L1 & L2 support resources
• Demonstrated ability to develop strong relationships with multiple levels of customer with the ability to obtain a working knowledge in support of their business objectives in relation to the delivery of secure applications and data
• Prior experience working for a global IT vendor in a similar role
• Ability to facilitate and manage cross-team collaboration to solve customer issues working with teams in person and virtually
• Experience serving as a customer advocate able to understand and articulate the needs of the client and deliver on those needs
• Ability to keep calm and cool during critical situations and skilled in handling high profile situations with ease
• Must be motivated by challenges, results driven, and able to recommend multiple solutions for a problem
• Strong negotiation and difficult conversation skills for leading critical discussions and setting customer expectations
• Experience creating concise reports for customers, following customer situations/incidents (Incident reports and RCA)
• Proven ability to prioritize workload
• Ability to share constructive feedback; be able to adapt to and embrace change

Requirements

• Three years bachelor regular degree
• Must have a minimum of 6 years of experience in a technical support environment with 1 - 2 years of people management experience
• Understanding of SLA definitions and tracking.
• Understanding of Support metrics
• Excellent in Customer communication and has a natural flavour for Customer Service
• Good people management skills.
• Good understanding of computer systems, mobile devices, and other tech products
• Hands on experience on On-premise & Cloud deployments
• RHEL/CentOS and Debian/Ubuntu
• NodeJS (PM2 is a plus)
• MongoDB and Oracle , RabbitMQ
• Strong understanding of Networking and TCP/UDP protocols
• AWS (Covers S3)
• Excellent problem-solving and communication skills
• Ability to provide step-by-step technical help, both written and verbal
• Ability to diagnose and troubleshoot basic technical issues
• Bachelor’s degree in Information Technology, Computer Science or relevant field
• Startup experience is a plus