Sales Manager ( Solar)

Customer Success Specialist

Why Reelo

In today’s customer centric world, it’s important for every business to market like the best brands in the world. As competition for customers’ attention increases, it has never been more important for small and mid-market F&B and retail businesses to have 360° view of the people that keep them in business. But collecting, understanding and taking action on customer data is riddled with market, resource, and technology challenges. Solving these challenges is why we get up in the morning.

Reelo is the new-age customer marketing platform for restaurant & retail businesses to grow their revenue, get more customers and build a stronger brand, in an incredibly simple manner.

We understand that it's easier than ever to start a restaurant & retail business, it’s harder than ever to grow it. Specifically, most of these businesses have two challenges with growth:

1. Getting people to make their first purchase.

2. Getting those people to come back and buy again (and again and again).

These businesses and their teams already have 1,000 things to do — wrestling with overly complicated marketing tools doesn’t need to get added to the list.

Our SaaS platform makes it fast & easy for businesses to understand more about their customers and continously engage with them in a smart & automated way - making them look like a professional without the effort.

There is a massive opportunity in front of us. We’re building a business that is big, meaningful, and lasting. For that, we’re building a strong, diverse team of curious, creative people who want to find purpose in their work and support each other in the process. If that sounds like you, we’d love to hear from you.

👉🏻 Read more on https://www.reelo.io

About the opportunity

As Reelo grows, we're looking for a passionate Customer Success Specialist to join our team for the next phase of growth. The Customer Success Specialist is responsible for the success of our customers by providing them with the resources and support they need to get the most out of our product. This includes onboarding new customers who have upgraded to a paid plan, providing training and support, and working with customers to identify and solve problems. The ideal candidate will have a strong understanding of SaaS products and services, as well as the ability to build and maintain relationships with customers.

This is a Work from Office role in Ahmedabad, Gujarat

What will you do?

• Responsible for driving revenue of existing accounts by ensuring renewals and upselling existing accounts
• Proactively reaching out to customers to ensure they are getting success using Reelo.
• Respond professionally to incoming inquiries from your customers.
• Being the one responsible, to ensure that your customers have a great experience with the product -a crucial part of the role is ensuring we make the product as easy to use, reliable, bug-free, and fast as possible.
• Becoming an encyclopedia of knowledge about how Reelo works and what it is capable of.
• Build sustainable relationships and trust with customers through open and interactive communication and anticipating their needs better.
• Working directly with product teams to identify current issues and, synthesizing the diverse feedback you hear from our customers, offer informed opinions on potential solutions.

What you need?

• Past experience in account management/client services roles across
• A strong problem solving mindset and work actively towards unblocking barriers that hinder the experience of the customer
• Excellent verbal, written communication, and presentation skills.
• Ability to respectfully handle complaints/ escalations
• A very consultative approach and passion for speaking to customers everyday
• Passion for technology and keeping up with latest trends
• Great attention to details
• Being tactful and providing best practices to customers to ensure they are seeing success using Reelo
• Organizational skills and experience improving processes
• The ability to explain complex topics in easy to understand and concise language
• Demonstrated drive to exceed performance expectations and ability to work with change.

Remember that there’s no such thing as the perfect candidate or background, which is what makes us unique and successful!

Roles and Responsibilities;-

• Include managing Java/Java EE application development while providing expertise in the full software development lifecycle, from concept and design to testing.
• Designing, developing and delivering high-volume, low-latency applications for mission-critical systems

Framework required – spring boot, Hibernate
Skills - Should have knowledge of JPA, js, Ajax

• Developing and maintaining all server-side network components.
• Ensuring optimal performance of the central database and responsiveness to front-end requests.
• Collaborating with front-end developers on the integration of elements.
• Designing customer-facing UI and back-end services for various business processes.
• Developing high-performance applications by writing testable, reusable, and efficient code.
• Implementing effective security protocols, data protection measures, and storage solutions.
• Running diagnostic tests, repairing defects, and providing technical support.
• Documenting Node.js processes, including database schemas, as well as preparing reports.
• Recommending and implementing improvements to processes and technologies.
• Keeping informed of advancements in the field of Node.js development.

Node.js Developer Requirements:

• Bachelor's degree in computer science, information science, or similar.
• At least two years' experience as a Node.js developer.
• Extensive knowledge of JavaScript, web stacks, libraries, and frameworks.

Job Summary:

The ATS Senior Executive will be responsible for managing the Applicant Tracking System (ATS) used by the company to source, screen, and hire candidates. They will work closely with recruiters, hiring managers, Delivery Heads and other stakeholders to ensure the ATS is optimized to meet the company's hiring needs, and that all users of the system are trained on its features and functionality. The ATS Senior Executive will also be responsible for data analysis and reporting to ensure the recruitment process is efficient and effective.

Key Responsibilities:

·       Manage the company's Applicant Tracking System (ATS)- JobDiva and Labor Edge to ensure they are optimized for recruitment needs.

·       Work closely with recruiters, hiring managers, and other stakeholders to ensure the ATS is meeting their needs and providing the necessary support.

·       Analyze recruitment data to identify areas for improvement in the recruitment process and provide recommendations to stakeholders.

·       Train recruiters, hiring managers, and other stakeholders on the use of the ATS, ensuring they understand its features and functionality.

·       Maintain accurate and up-to-date data in the ATS, ensuring it is properly organized and easily accessible.

·       Develop and implement recruitment metrics to track and measure the effectiveness of the recruitment process.

·       Provide support to recruiters and hiring managers in the use of the ATS, answering questions and providing guidance as needed.

·       Participate in the evaluation and selection of new ATS software, as necessary.

·       Ensure compliance with legal and regulatory requirements related to recruitment and the use of the ATS.

Essential Requirements:

·       Master’s degree in Business Administration, Operations and Human Resources, Statistics or a related field.

·       1+ years of experience in managing an Applicant Tracking System (ATS)- specifically JobDiva including Coddlers, VMS & MSPs Sync, and other peripherals integration in the corporate environment.

·       Working knowledge of ATS- Labor Edge will be an advantage.

·       Experience working in recruitment operations.

·       Strong understanding of recruitment processes and best practices.

·       Excellent communication skills, both verbal and written.

·       Strong analytical skills with the ability to analyze data, identify trends and develop its BI reports.

·       Ability to work independently and as part of a team.

·       Proficient in MS Office Suite.

·       Knowledge of recruitment-related laws and regulations.

The ATS Senior Executive is a critical role within the recruitment process and requires a highly organized and detail-oriented individual who can work collaboratively with various stakeholders to ensure the ATS is operating effectively and efficiently.

 Skills and Qualifications:

1. A Master’s degree in computer application or B. tech is required.
2. Strong organizational and project management skills.
3. Required minimum 3 years of experience.
4. Knowledge of C#, ASP.NET, MVC, SQL Server, MYSQL, NOSQL, Oracle, MongoDB, HTML, CSS and Javascript
5. Familiarity with JavaScript frameworks such as Angular JS, React, and Amber. 
6. Experience developing web applications using .NET Framework 4.5.
7. Design building and maintaining efficient and reusable C# code using design patterns.
8. Knowledge of Agile methodology/ Kanban concepts is a plus.
9. Contribute to the Agile software development process including: design, programming, testing, documentation, quality assurance and implementation.
10. High proficiency in English (Written and oral) is mandatory.

Please find below the required skill set

Skillsets:

• Strong Experience in Ruby on Rails
• Solid understanding of Ruby principles and core concepts.
• Good understanding of Object Oriented Concepts and principles.
• Understanding of RESTful/ SOAP APIs.
• Good understanding of front-end technologies including HTML5, CSS3, JavaScript, jQuery, ReactJS and Bootstrap framework.
• Knowledge/ Experience in SQL and PL/SQL programming.
• Excellent communication Skill.

Role – SDET

Experience – 4+ years

Location - Bengaluru

Key Skills - API test automation, Java, Rest Assured

• Minimum 3+ years of API test automation experience

• Strong Programming experience on Java using OOPs, collections, exception handling, and strong debugging skills

• Strong testing and test design skills like scenario identification, test case identification, defect identification with a focus on test coverage

• Strong experience in testing of API / webservices

• Excellent experience and skill in the development of API test automation suites using Rest Assured

• Good experience of working on Jenkins and other CI-CD tools

• Knowledge of Dockers

• Strong knowledge of SQL and experience in database testing is desirable

• Good communication skills (verbal and written) is a must

• Write, test, debug and ship code and gather feedback on the scale, performance, security to incorporate back into the platform. 

• Work with the founders to identify complex technical problems and solve them. 
• Work with the product design and client experience development team to support 

them with scalable services 

• Feed into the overall mission and vision of the eParchi’s platform over the period of the coming months and years. 

• An ability to perform well in a fast-paced environment 
• Excellent analytical and multitasking skills.