Senior ICM Consultant - Varicent,SAP Commissions/Callidus, Xactly,
at Performio
The Opportunity:
Working within the Professional Services team as Senior Implementation Consultant you will be responsible for ensuring our customers are implemented efficiently and effectively. You will partner with our customers to take them on a journey from understanding their incentive compensation needs, through design and building within the product, testing and training, to the customer using Performio to pay their commissions. You will be able to work independently as well as part of small project teams to create and implement solutions for existing and new customers alike.
About Performio:
We are a small, but mighty company offering incentive compensation management software (ICM) that regularly beats the legacy incumbents in our industry. How? Our people and our product.
Our people are highly-motivated and engaged professionals with a clear set of values and behaviors. We prove these values matter to us by living them each day. This makes Performio both a great place to work and a great company to do business with.
But a great team alone is not sufficient to win. We also have a great product that balances the flexibility that large companies need in a sales commission solution with the great user experience buyers have come to expect from modern software. We are the only company in our industry that can make this claim and the market has responded favorably. We have a global customer base across Australia, Asia, Europe, and the US in 25+ industries that includes many well-known companies like News Corp, Johnson & Johnson and Vodafone.
What will you be doing:
- ● Effectively organize, lead and facilitate discussions with Customers and internal Stakeholders
- ● Elicit detailed requirements from Customers around their sales comp plans, data, and processes
- ● Deliver thorough, well-documented, detailed system design that ties back to Customer specific requirements
- ● Implement system designs in our SaaS ICM Software product: Setup data intake from the Customer, data integration / enrichment / transformation, buildout the compensation plans in the software tool, configure reporting & analytics according to customer requirements gleaned in the discovery process
- ● Conduct thorough functional testing to ensure a high-quality solution is delivered to customers
- ● Evaluate discrepancies in data and accurately identify root causes for any errors
- ● Lead the Customer Testing Support & System Handover activities, working closely with Customer Admins
- ● Train & support Customer Admins on the Performio product and the Customer’s specific implementation
- ● Be actively involved and support Customers through the system go-live process
- ● Support existing Customers by investigating and resolving issues
- ● Provide detailed and accurate estimates for potential Customer Projects & Change
- Requests
- ● Participate in activities, and provide feedback on internal processes and the standard
- solution
- ● Document best practices, define/develop reusable components; and advocate
- leverage/reuse of these to improve the Delivery Efficiencies for Performio & the Time to
- Value for Customers
- ● Participate in activities, and provide Customer focused feedback on improving and
- stabilizing the product
- ● Track work on projects using our PS automation software
- What we’re looking for:
- ● 5+ Years of relevant working experience in professional services on implementation of ICM solutions using products like SAP Commissions/Callidus, Xactly, Varicent etc.
- ● Proficient in working with large datasets using Excel, Relational Database Tables, SQL, ETL or similar type of tools
- ● Good understanding of Incentive Compensation Management concepts
- ● Willing to take on ambiguous & complex challenges and solve them
- ● Loves and is good at multitasking and juggling multiple workstreams
- ● Effective and confident in communication - ability to interface with senior employees at
- our Customers
- ● Ability to lead projects / initiatives, coach & guide junior consultants to help them be
- successful in their roles
- ● Highly detail oriented - takes great notes, can document complex solutions in detail
- ● Some understanding of accounting, finance, and/or sales comp concepts
- ● Positive Attitude - optimistic, cares deeply about Company and Customers
- ● High Emotional IQ - shows empathy, listens when appropriate, creates healthy
- conversation, dynamic, humble / no ego
- ● Resourceful - has a "I'll figure it out" attitude if something they need doesn't exist
- ● Smart and curious to learn
- ● Programming experience using Python will be a plus
- Why us:
- We’re fast-growing, but still small enough for everyone to make a big impact (and have face time with the CEO). We have genuine care for our customers and the passion to transform our product into one where experience and ease of use is a true differentiator. Led by a
strong set of company values, we play to win and are incentivized to do so through our employee equity plan.
We’ve adapted well to the work from home lifestyle, and take advantage of flexible working arrangements.
Our values speak strongly to who we really are. They mean a lot to us, and we use them every day to make decisions, and of course to hire great people!
- ● Play to win - we focus on results, have a bias to action and finish what we start
- ● Paint a clear picture - we’re clear, concise and communicate appropriately
- ● Be curious - we surface alternative solutions and consistently expand our knowledge
- ● Work as one - we all pitch in but also hold each other to account
- ● Do the right thing - we put what’s right for our customers over our own ego
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