Sales Manager

 Experience in Core Java, Spring Boot. 

• Experience in microservices. 

• Extensive experience in developing enterprise-scale systems for global organization. Should possess good architectural knowledge and be aware of enterprise application design patterns. 

• Should be able to analyze, design, develop and test complex, low-latency client-facing applications. 

• Good development experience with RDBMS in SQL Server, Postgres, Oracle or DB2 

• Good knowledge of multi-threading 

• Basic working knowledge of Unix/Linux 

• Excellent problem solving and coding skills in Java 

• Strong interpersonal, communication and analytical skills. 

• Should be able to express their design ideas and thoughts

🌐 Job Opening: Cloud and Observability Engineer

📍 Location: Work From Office – Gurgaon (Sector 43)

🕒 Experience: 2+ Years

💼 Employment Type: Full-Time

Role Overview:

As a Cloud and Observability Engineer, you will play a critical role in helping customers transition and optimize their monitoring and observability infrastructure. You'll be responsible for building high-quality extension packages for alerts, dashboards, and parsing rules using the organization Platform. Your work will directly impact the reliability, scalability, and efficiency of monitoring across cloud-native environments.

This is a work-from-office role requiring collaboration with global customers and internal stakeholders.

Key Responsibilities:

• Extension Delivery:
• Develop, enhance, and maintain extension packages for alerts, dashboards, and parsing rules to improve monitoring experience.
• Conduct in-depth research to create world-class observability solutions (e.g., for cloud-native and container technologies).
• Customer & Internal Support:
• Act as a technical advisor to both internal teams and external clients.
• Respond to queries, resolve issues, and incorporate feedback related to deployed extensions.
• Observability Solutions:
• Design and implement optimized monitoring architectures.
• Migrate and package dashboards, alerts, and rules based on customer environments.
• Automation & Deployment:
• Use CI/CD tools and version control systems to package and deploy monitoring components.
• Continuously improve deployment workflows.
• Collaboration & Enablement:
• Work closely with DevOps, engineering, and customer success teams to gather requirements and deliver solutions.
• Deliver technical documentation and training for customers.

Requirements:

• Professional Experience:
• Minimum 2 years in Systems Engineering or similar roles.
• Focus on monitoring, observability, and alerting tools.
• Cloud & Container Tech:
• Hands-on experience with AWS, Azure, or GCP.
• Experience with Kubernetes, EKS, GKE, or AKS.
• Cloud DevOps certifications (preferred).
• Observability Tools:
• Practical experience with at least two observability platforms (e.g., Prometheus, Grafana, Datadog, etc.).
• Strong understanding of alerting, dashboards, and infrastructure monitoring.
• Scripting & Automation:
• Familiarity with CI/CD, deployment pipelines, and version control.
• Experience in packaging and managing observability assets.
• Technical Skills:
• Working knowledge of PromQL, Grafana, and related query languages.
• Willingness to learn Dataprime and Lucene syntax.
• Soft Skills:
• Excellent problem-solving and debugging abilities.
• Strong verbal and written communication in English.
• Ability to work across US and European time zones as needed.

Why Join Us?

• Opportunity to work on cutting-edge observability platforms.
• Collaborate with global teams and top-tier clients.
• Shape the future of cloud monitoring and performance optimization.
• Growth-oriented, learning-focused environment.

About Infinx

A unique player in the U.S. revenue cycle market, Infinx combines the best of AI software with qualified domain experts in human intelligence (HI)to deliver a robust, end-to-end solution to our customers. Established in 2011, Infinx has grown rapidly to serve more than 100 customers, including some of the largest hospitals, radiology and imaging centers, and diagnostic labs in the United States. Our offices in Mumbai and Bangalore build the products that serve these customers.

Roles & Responsibilities

Who are we looking for?

We are looking for a technical product manager who can get to the heart of a problem quickly and solve it. If you love to work in a start-up-like and high-performance environment, drive great things, and be great in the process; if you love the amalgamation of Analytics, Machine Learning, and Technology to build world-class software products and solutions; Infinx is the place for you.

As an integral member of the Product team at Infinx, you will be bestowed with the responsibility to ensure product line success. In this role, you will work with the Product Team to shape the direction of Infinx’s Revenue Cycle and Patient Access products that establishes us as a SaaS leader in a highly competitive and rapidly changing healthcare market. Apply your expertise to build products for healthcare providers so that they focus more time on doing what they do best: provide patient care.

How will you lead?

• Liaise with the Product Leadership to prioritize initiatives for scrum teams; define outcomes for sprints and releases
• Work closely with the product engineering team to drive product requirements and ensure the timely release of products and solutions, managing the complete life cycle of products/modules you are responsible for
• Build, groom, and prioritize the backlog based on KPI/data-driven decision-making; value data over opinions
• Drive product releases against committed features and functionalities through feature prioritization and trade-off decision-making with product engineering
• Act like an owner for the success of your product and ensure that product decisions are based on strong logical rigor and in-depth analysis
• Monitor industry trends and evangelize new offerings and solutions with the leadership team; combine tactical roadmaps and requirements with strategic goals
• Collaborate cross-functionally with developers, account leads, operations, and customer success to coordinate releases and deliver high market-acceptance products

What’s our ideal candidate?

• A self-starter who thinks creatively and laterally to create a product that is central to the success of the business
• 3-5 years of product management experience; development experience is a plus
• Familiar with the agile development framework and SDLC; experience with JIRA or other development tracking tools is a plus
• Experience in Analytics and Data-driven decision-making and tools is highly desirable
• Basic exposure to key technologies/products like SQL, Python, AWS, etc. is desirable
• Experience with SaaS/ PaaS products, ETL technologies or data warehouses is a plus
• Exposure to US Healthcare/ Health IT environment is a plus
• Work experience in a startup would be a plus
• Ability to work across geographies and time zones
• Creative, resourceful, detail-oriented, highly organized, and hands-on Strong problem-solving and analytical skills
• Comfortable with a fast-paced, always-on, highly ambiguous environment

General Description:

Owns all technical aspects of software development for assigned applications.

Participates in the design and development of systems & application programs.

Functions as Senior member of an agile team and helps drive consistent development practices – tools, common components, and documentation.

Required Skills:

In depth experience configuring and administering EKS clusters in AWS.

In depth experience in configuring **DataDog** in AWS environments especially in **EKS**

In depth understanding of OpenTelemetry and configuration of **OpenTelemetry Collectors**

In depth knowledge of observability concepts and strong troubleshooting experience.

Experience in implementing comprehensive monitoring and logging solutions in AWS using **CloudWatch**.

Experience in **Terraform** and Infrastructure as code.

Experience in **Helm**

Strong scripting skills in Shell and/or python.

Experience with large-scale distributed systems and architecture knowledge (Linux/UNIX and Windows operating systems, networking, storage) in a cloud computing or traditional IT infrastructure environment.

Must have a good understanding of cloud concepts (Storage /compute/network).

Experience in Collaborating with several cross functional teams to architect observability pipelines for various GCP services like GKE, cloud run Big Query etc.

Experience with Git and GitHub.

Proficient in developing and maintaining technical documentation, ADRs, and runbooks.

SALES REPRESENTATIVE | VOICE PROCESS | USA

Job Description:

• Communicate with US customers via email, chat, and phone.
• Quickly search for customer requirements in the live inventory.
• Assist customers in placing orders and process sales over the phone.
• Negotiate with customers & achieve assigned sales targets.
• Provide order updates, and collect feedback.
• Typing Speed: Minimum 25-30 WPM

Candidate Requirements:

• International accent or experience in international voice processes
• Strong multi-tasking skills and a willingness to learn
• Previous experience in sales and negotiation skills
• Proven ability to meet targets

Details:

• Shift: Night Shift (8 PM to 5 AM or 9 PM to 6 AM)
• Working Days: Monday to Friday (5 days)
• Work Mode: On-site at Madhapur Work from Office
• Joining: Immediate joiners preferred
•  Experience 0-3 years in the International voice process only
•  Salary 2-6 LPA & other incentives

1. Proven experience as a Tele Caller or similar sales/customer service role

2. Excellent communication and interpersonal skills

3. Ability to remain calm and professional under pressure

4. Strong sales and negotiation skills

5. Ability to work well in a team

6. Knowledge of Loan Products

7. Keep accurate records of customer interactions and transactions

8. Follow up with customers to ensure customer satisfaction and secure sales

'As a Telecaller, you are responsible for handling sales over the phone entirely. You are also responsible for solving questions in regard to the product or service provided by the company. In addition to this, you should collect desired information from the clients and maintain healthy relations with them.

We are looking for a experienced engineer with superb technical skills. You will primarily be responsible for architecting and building large scale systems that delivers AI and Analytical solutions to our customers. The right candidate will enthusiastically take ownership in developing and managing a continuously improving, robust, scalable software solutions. The successful candidate will be curious, creative, ambitious, self motivated, flexible, and have a bias towards taking action. As part of the early engineering team, you will have a chance to make a measurable impact as well as having a significant amount of responsibility.

Although your primary responsibilities will be around back-end work, we prize individuals who are willing to step in and contribute to other areas including automation, tooling, and management applications. Experience with or desire to learn Machine Learning a plus.

Responsibilities:

·       Analyze, design and support implementation of business specific Pega solutions and/or framework

·       Responsible for implementing technical solutions on Pega 8.x

·       Ability to create reusable components that can be leveraged across the enterprise for providing top-notch user experience

·       Ability to translate complex business requirement into functional technical requirements using Pega Systems Smart BPM methodology and DCO tools

·       Good hands on implementing PEGA integration services using REST, SOAP, Email etc. Good understanding of PEGA case management features

·       Design and implement product features in collaboration with business and IT stakeholders

·       Design reusable components, frameworks and libraries

·       Ability to interact with business analysts and business team members to refine requirements, Use Cases

·       Perform all phases of software engineering including requirements analysis, application design, code development and testing

·       Work very closely with architecture groups and drive solutions

·       Participate in an Agile / Scrum methodology to deliver high-quality software releases

·       Design and develop innovative solutions to meet the needs of the business

·       Review code and provide feedback relative to best practices and improving performance

·       Troubleshoot production support issues post-deployment and come up with solutions as required

·       Mentor and guide other software/Pega engineers within the team

·       Experience with troubleshooting Production log files and performance issues

·       Responsible for unit testing more complex individual and team deliverables based on established test plans

·       Responsible for ensuring an efficient integration of programming deliverables timely builds and overall code quality

·       Contributes to the delivery of new applications and to the maintenance and enhancement of existing applications with shared responsibility for the technical issues

Experience and Qualifications:

·       Bachelor’s Degree in computer science, or Information Systems or Engineering is required, else in lieu, a demonstrated equivalence in work experience is mandatory.

·       Pega Systems Certified Senior System Architect (CSSA)

·       5+ Years of Experience on Pega PRPC (8.x/7.x versions) and Frame worked Case Management

·       In-Depth knowledge of Pega Upgrades, Integration, Performance Management and all Pega relevant Tools

·       Ability to negotiate and allocate resources appropriately for development and implementation

·       Excellent written, communication and presentation skills