Human Resources (HR) Generalist

Any Specific criteria to look for in a candidate:

Work on brands as the face of the agency and contribute to the creation of digital experiences. Manage work efficiently, generate ideas collaboratively with the team, and have a passion for top-notch quality.

The Account Manager will work across multiple teams to drive engagement and ROI-led growth for the clients.

Job Description:

 - Creating a positive onboarding experience for new clients.

• - Manage daily activities and tasks for clients
• - Regularly interacting with clients through telephone calls, email communications, or face-to-face meetings.
• - Responding to clients' requests as they arise in real time
• - Maintaining an accurate record of all necessary documents pertaining to the brand.
• - Coordinate with various internal teams to deliver Creative, Data Analytics, Tech, As and Operational Services
• - Develop a relationship with clients and manage their expectations (Kudos if you can balance the two together!)
• - Upsell! Always be on a lookout to identify opportunities and convert them to grow revenue
• - Ensure that projects/scope is completed on time 
• - Coach and support team members to help them meet departmental goals
• - Take responsibility for the quality of work, the accuracy of brief and the team’s output
• - Maintain weekly, fortnightly and monthly reports 
• - Meeting clients to discuss digital marketing strategy and report on progress
• - Keep ahead of industry’s developments and apply best practices to areas of improvement
• - Maintain an orderly workflow according to priorities
• 
  

BECOME A PEOPLE’S PERSON!

• - Exhibit strong leadership skills and motivate-inspire your team members
• - Stick to the client’s brief and the agreed process to deliver effectively
• - Utilize your team’s productivity keeping the Scope Of Work and allocated budget
• - Be all ears to everyone around and mentor yourself  to get the best performance possible
• 
  

IMPROVE THE PROCESS!

• Relentlessly work on improving the internal processes while solving problems along the way
• 
  

COMMUNICATE AND COLLABORATE!

• - Manage all business communications
• - Become a link for the internal team and make sure the process is consistently followed
• - Thrive on collaboration to create killer work
• 
  

SKILLS WE DESIRE

• - Develop and maintain existing client relationships.
• - Excellent organizational and time management skills.
• - Strong digital marketing ecosystem understanding
• - Strong analytical and problem-solving skills.
• - Effective communication skills.
• - A+ presentation skills
• - Natural attention to detail
• - Foresight

Responsibilities:

• Manage each project's scope and timeline
• Coordinate sprints, retrospective meetings and daily stand-ups across teams
• Coach team members in Agile frameworks
• Facilitate internal communication and effective collaboration
• Be the point of contact for external communications (e. g. from customers or stakeholders)
• Work with product owners to handle backlogs and new requests
• Resolve conflicts and remove obstacles that occur
• Help teams implement changes effectively
• Ensure deliverables are up to quality standards at the end of each sprint
• Guide development teams to higher scrum maturity
• Help build a productive environment where team members own' the product and enjoy working on it
• High level understanding of various tech stacks, basics of API and microservices

Requirements:

• Leadership, Decision-Making skills.
• Responsibility.
• Effective communication.
• Attention to Detail.
• Task Delegation.
• Comfortable with participatory management.

Our Client  is a leading SaaS platform used by about 100,000 users across 25 countries to grow their businesses.

Our Client differentiates itself by focusing on high-velocity, high-volume sales businesses, and helping the sales force in those businesses to close deals faster. Clearly – scale, performance are the key drivers for us given that our users need to work in large, high-volume, fast-paced environment.

World’s largest edutech and financial services organizations use our product to drive their sales execution.

ROLE

With the recent Series B raise of $32 million, we are all geared up to scale our business globally. Naturally, the engineering team needs to rapidly improve the product, work on scale and performance, and build new features and products to capture new markets.

We are seeking seasoned leaders to grow our engineering teams, scale our development & release processes, and create world class products.

The role will involve building high-performance software engineering teams and delivering world-class software

Presenting plans, updates and risks to all stakeholders is a critical part of the role. 

Leaders must be hands-on when it comes to addressing customer issues, code quality, RCA / issue prevention and managing risks.

Requirements

• 10+ years of experience in building software products and SaaS applications
• Highly energetic leader with experience of building high-performance engineering teams and delivering great software
• Exposure to managing scale and huge growth in software usage
• Worked with product design teams, customers and other stakeholders to create a well-defined product roadmap and deliver per plan
• Highly customer-focused with the ability to manage fast-paced release environment
• Strong knowledge of AWS from architecture and costs perspective.
• Exceptionally well-organized individual with great listening, communication and presentation skills

Experience- .NET, AWS

• Experience in Microsoft ASP, C#, SQL server, and github.
• Experience with software design and development in a test-driven environment.
• Experience with databases.
• Ability to learn new languages and technologies.
• Good communication skills.