Sales Manager

Role Overview:

Challenge convention and work on cutting edge technology that is transforming the way our customers manage their physical, virtual and cloud computing environments. Virtual Instruments seeks highly talented people to join our growing team, where your contributions will impact the development and delivery of our product roadmap. Our award-winning Virtana Platform provides the only real-time, system-wide, enterprise scale solution for providing visibility into performance, health and utilization metrics, translating into improved performance and availability while lowering the total cost of the infrastructure supporting mission-critical applications.

We are seeking an individual with knowledge in Systems Management and/or Systems Monitoring Software and/or Performance Management Software and Solutions with insight into integrated infrastructure platforms like Cisco UCS, infrastructure providers like Nutanix, VMware, EMC & NetApp and public cloud platforms like Google Cloud and AWS to expand the depth and breadth of Virtana Products.

Work Location: Pune/ Chennai

Job Type: Hybrid

Role Responsibilities:

• The engineer will be primarily responsible for design and development of software solutions for the Virtana Platform
• Partner and work closely with team leads, architects and engineering managers to design and implement new integrations and solutions for the Virtana Platform.
• Communicate effectively with people having differing levels of technical knowledge.
• Work closely with Quality Assurance and DevOps teams assisting with functional and system testing design and deployment
• Provide customers with complex application support, problem diagnosis and problem resolution

Required Qualifications:

• Minimum of 4+ years of experience in a Web Application centric Client Server Application development environment focused on Systems Management, Systems Monitoring and Performance Management Software.
• Able to understand and comprehend integrated infrastructure platforms and experience working with one or more data collection technologies like SNMP, REST, OTEL, WMI, WBEM.
• Minimum of 4 years of development experience with one of these high level languages like Python, Java, GO is required.
• Bachelor's (B.E, B.Tech) or Master's degree (M.E, M.Tech. MCA) in computer science, Computer Engineering or equivalent
•  2 years of development experience in public cloud environment using Kubernetes etc (Google Cloud and/or AWS)

Desired Qualifications:

• Prior experience with other virtualization platforms like OpenShift is a plus
• Prior experience as a contributor to engineering and integration efforts with strong attention to detail and exposure to Open-Source software is a plus
• Demonstrated ability as a strong technical engineer who can design and code with strong communication skills
• Firsthand development experience with the development of Systems, Network and performance Management Software and/or Solutions is a plus
• Ability to use a variety of debugging tools, simulators and test harnesses is a plus

About Virtana:

Virtana delivers the industry's only broadest and deepest Observability Platform that allows organizations to monitor infrastructure, de-risk cloud migrations, and reduce cloud costs by 25% or more.

Over 200 Global 2000 enterprise customers, such as AstraZeneca, Dell, Salesforce, Geico, Costco, Nasdaq, and Boeing, have valued Virtana's software solutions for over a decade.

Our modular platform for hybrid IT digital operations includes Infrastructure Performance Monitoring and Management (IPM), Artificial Intelligence for IT Operations (AIOps), Cloud Cost Management (Fin Ops), and Workload Placement Readiness Solutions. Virtana is simplifying the complexity of hybrid IT environments with a single cloud-agnostic platform across all the categories listed above. The $30BIT Operations Management (ITOM) Software market is ripe for disruption, and Virtana is uniquely positioned for success.

Job Title: Customer Support Executive

Location: HSR, Bangalore

Work Mode: In-office (6 days a week)

Shift: Rotational Shifts Week-off: Rotational

About the Role:

We are looking for a proactive and empathetic Customer Support Executive to join our team. You will be the first point of contact for our customers, ensuring prompt, professional, and effective resolution to their queries, complaints, and requests across multiple channels.

Key Responsibilities

● Handle inbound and outbound customer calls, emails, and chat queries.

● Provide accurate information about products/services and resolve issues within defined SLAs.

● Escalate unresolved issues to the appropriate department and follow up until closure.

● Maintain detailed records of customer interactions in the CRM system.

● Coordinate with cross-functional teams to ensure seamless customer experience.

● Meet daily/weekly performance

Job Title: Java Spring Boot Engineer

📍 Location: Bangalore

🧾 Experience: 3–4 Years

📝 Employment Type: Contract (1 Year + Extendable)

Required Skills & Qualifications:

• Strong expertise in Java, Spring Boot, and backend development.
• Hands-on experience with PHP.
• Good understanding of data structures and algorithms.
• Experience with GraphQL and RESTful APIs.
• Proficiency in working with SQL & NoSQL databases.
• Experience using Git for version control.
• Familiarity with CI/CD pipelines, Docker, Kubernetes, and cloud platforms (AWS, Azure).
• Exposure to monitoring and logging tools like Grafana, New Relic, and Splunk.
• Strong problem-solving skills and ability to work in a collaborative team environment.

Planning, scheduling & coordinating appointments & meetings, providing

reminders, maintaining & updating diary of daily commitments & weekly

calendar on a proactive basis.

 Interacting with & rendering assistance to select HNI & VIP customers,

coordinating certain critical Outdoor Catering & Party Orders, VIP

reservations, etc.

 Receiving calls, taking messages, screening & prioritizing calls & mails.

 Taking down dictations & appropriately drafting data points &

correspondences, proactively responding to queries received through

calls/mails based on feedback & preferences conveyed by the Managing

Director.

 Preparing, editing & compiling agendas, minutes, correspondences &

presentations.

 Organizing & maintaining files, documents as well as other office records,

both offline & online, preserving & safeguarding confidential data &

documents in an efficient manner.

 Making travel arrangements (ticketing, hotel reservations, etc.) on behalf of

the Managing Director & other senior executives, coordinating with outstation

visitors & proactively looking after their boarding & lodging arrangements,

based on preferences conveyed by the Managing Director.

 Undertaking primary as well as secondary research & accordingly, developing

briefs, reports & presentations as per pre-determined timelines.

 Proactively observing & recording various discussions/conversations

undertaken by the Managing Director from time to time & accordingly, framing

action plans.

 Managing communication pertaining to projects, new launches as well as

other such expansion & diversification undertakings that directly come under

the purview of the Managing Director.

 Imparting induction & training to select employees hired for functions that are

directly or indirectly associated to those of the Managing Director’s office.

 Coordinating with outstations suppliers & vendors (China, Italy, etc.)

quotations, purchase orders, purchase/ delivery payments.

 Responding to various inquiries - internal as well as external, acting as a

point of contact between the Managing Director & other employees, tracking

the work plan allocated to certain employees by the Managing Director &

monitoring timelines with regard to the same.

 Organizing & maintaining files, documents as well as other office records,

both offline & online, preserving & safeguarding confidential data &

documents in an efficient manner.

 Negotiating with various suppliers, vendors & contractors, receiving

competitive quotations, making comparisons, making purchases of materials

& supplies based on feedback received from the Managing Director.

 Spearheading all coordination pertaining to maintenance, upkeep & repair of

corporate as well as outlet & store infrastructure (on a case to case basis), as

per directions & preferences issued by the Managing Director from time to

time.

 Undertaking primary as well as secondary research & accordingly, developing

briefs, reports & presentations as per pre-determined timelines.

 Proactively observing & recording various discussions/conversations

undertaken by the Managing Director from time to time & accordingly, framing

action plans.

Note: It’s Special Requirement for EA a part from Corporate Office Policy.

 EA has to work for 09 hours in a day according to the assigned shift.

 C/off will be availed in case EA has worked on his/her week off for the said

week. It should avail within thirty days and it should not be clubbed with

weekly off.

 EA will get only one weekly off once in a week, it may be any one day in a

week (Monday to Sunday).

 Management has reserved all the rights to take decision time to time if

required.

Company Description

Rawmart is a premier provider specializing in end-to-end solutions for manufacturers and SMEs. By participating in every aspect of the manufacturing cycle, Rawmart facilitates smart and cost-effective raw material procurement, offers a seamless supply chain experience, and implements advanced manufacturing technology and quality controls. Our mission is to develop and partner with SMEs across various product verticals throughout the country, guided by our core principles: Involve, Solve, and Evolve.

Role Description

This is a full-time, on-site role located in Pune for an HR Recruiter Intern. The HR Recruiter Intern will assist in sourcing, screening, and interviewing candidates for various positions within Rawmart. Responsibilities include drafting and posting job posts, coordinating interviews, and maintaining candidate databases. The intern will also assist with onboarding new recruits and supporting other HR functions as needed.

Qualifications

• Strong communication and interpersonal skills
• Experience and proficiency in sourcing and screening candidates
• Familiarity with HR best practices.
• Ability to manage multiple tasks and deadlines efficiently
• Detail-oriented and highly organized
• Bachelor's degree in Human Resources, Business Administration, or a related field
• Previous internship experience in HR is a plus

Job Summary

We are looking for an Android Developer who possesses a passion for pushing mobile technologies to the limits. This Android app developer will work with our team of talented engineers to design and build the next generation of our mobile applications. Your primary focus will be the development of Android applications and their integration with back-end services.

Responsibilities

• Conceptualizing and formulating apps that are suitable for use on all types of Android devices.
• Implementing measures to safeguard users' data.
• Ensuring that the construction and presentation of your apps are congruent with the company's standards.
• Proofreading your code and correcting mistakes before each app is released.
• Collaborating with UI and UX Designers, as well as Software Testers, to ensure that each app is presentable and in perfect working order.
• Liaising with the marketing department to ensure consistency in our company's 'voice' across the board.
• Monitoring app reviews to detect areas for improvement.
• Creating app updates, including bug fixes and additional features, for release

Requirements

• min. 3+ years of experience as an android developer
• Proficiency in Java, Kotlin, or C++.
• Ability to use the Android Studio, including the Android SDK, with ease.
• Prior experience as an android developer will be advantageous.
• Excellent coding and proofreading skills.
• Top-notch teamwork and communication skills.
• Ability to manage your workload with minimal supervision.
• Unwavering curiosity.

Benefits

• Opportunity to work with early stage start up and grab a front row seat in core engineering team
• ESOPs available

In-depth knowledge in Healthcare and BPaaS domain, Good understanding in Delivery Excellence Framework, Expertise in business and IT processes, platforms, operations, controls and dependencies Secondary Skills: Intermediate to Expert proficiency in conducting audits & assessments in BPaaS domain areas, Proficiency in building, monitoring and testing controls for BPaaS

• Provide facilitation to ensure noiseless delivery and enable best practices adoption & evangelization through appropriate processes and platforms
• Solution consultant for projects to adopt right tools and measure to ensure product & service quality in the appropriate service lines
• Ensure effective governance of projects and deliverables
• Proactive risk management and mitigation, build known risks database to identify and mitigate risks proactively and establish oversight to monitor quality, targets and spending on implementation plan
• Enabling and co-working with the accounts / projects in compliance of regulatory requirements, other certification requirements of the Organization and the Customers for BPaaS domain. Support closure of external/internal audit findings, RCA/CAPA/FMEA for escalations
• Establish Integrated Risk and Delivery Governance models, and oversight to monitor quality, targets, overrun and penalty
• Build process mapping for BPaaS describing the high level activities across Product Service Lines establish ETVX, role definition, gating criteria, SLAs, OLAs and RACI
• Design and ensure operational and compliance controls are implemented, tested and monitored
• Build core competency to carry out DEx BPaaS audits and assessments