Sales Manager

Education : ·  Bachelor's degree in Engineering (Electrical, Mechanical, Industrial).

Add. Qualifications :

·  Master's degree in Business Administration (MBA), Operations Management, or Quality Management preferred.

·  Certifications in Lean Six Sigma (Green Belt or Black Belt), PMP (Project Management Professional), or other recognized process improvement methodologies are highly desirable.

·  Certifications in Quality Management Systems (e.g., ISO 9001 Lead Auditor) or Information Security Management Systems (e.g., ISO 27001 Lead Implementer/Auditor) are a strong plus.

·  Relevant certifications in data center operations (e.g., CDCP, CDCS, DCOS) are beneficial.

Overall Experience:

·  15-20 years of extensive experience in operations management, process improvement, quality assurance, and compliance roles.

·  Minimum 5-7 years in a leadership or managerial role, demonstrating strong capabilities in driving operational excellence initiatives and managing compliance frameworks.

·  Proven track record of implementing continuous improvement methodologies and achieving measurable results in complex operational environments.

DC Specific Exp :

• Minimum 5-7 years of direct experience in leading or significantly contributing to operational excellence initiatives within the Data Center industry (hyperscale, colocation, or large enterprise data centers) in India.
• Demonstrated experience in applying and optimizing operational processes specific to data center infrastructure (e.g., power distribution, cooling systems, physical security, IT systems, BMS & allied systems).
• Proven experience in managing and successfully navigating compliance audits (e.g., ISO 27001, SOC 2, PCI DSS physical security aspects, Uptime Institute/ TIA-942 standards) within a data center context.
• Hands-on experience in leading critical incident management and Root Cause Analysis (RCA) processes for major outages or operational failures in a 24x7 mission-critical data center environment.
• Track record of driving measurable performance improvements related to data center uptime, energy efficiency (PUE reduction), and overall operational reliability.

Role Purpose:

The Operations Excellence & Compliance will be a pivotal leader responsible for driving continuous improvement, establishing best-in-class operational processes, and ensuring comprehensive compliance across all data center operations. This role focuses on optimizing efficiency, enhancing reliability, and standardizing operational practices to achieve peak performance and meet stringent Customer quality standards. The incumbent will champion a culture of excellence, data-driven decision-making, and robust governance within the Operations department, reporting directly to the Director - Operations Engineering.

Key Responsibilities:

Operational Process Design & Optimization:

• Lead the design, documentation, and continuous optimization of all critical operational processes across data center sites (e.g., MOPs, SOPs for maintenance, incident response, change management, capacity management).
• Implement and champion Lean Six Sigma methodologies or other continuous improvement frameworks to identify inefficiencies, reduce waste, and enhance operational workflows.
• Conduct regular process audits and performance reviews to ensure adherence to established procedures and identify areas for improvement.
• Drive initiatives to standardize operational practices across multiple data center campuses, ensuring consistency and best practice adoption.
• Collaborate with Engineering, IT Operations, and other departments to ensure seamless integration of processes and cross-functional efficiency.

Performance Monitoring & Analytics:

• Develop and implement comprehensive operational performance metrics and KPIs (e.g., Uptime, MTTR, MTBF, PUE, incident rates) for all data center operations.
• Establish and manage data collection, analysis, and reporting frameworks to provide insightful dashboards and performance trends to management.
• Lead Root Cause Analysis (RCA) and corrective/preventive action (CAPA) processes for significant operational incidents, ensuring lessons learned are integrated into processes.
• Utilize data analytics to identify operational bottlenecks, predict potential failures, and recommend proactive solutions to enhance reliability and efficiency.
• Facilitate regular operational review meetings to discuss performance, compliance status, and improvement initiatives.

Compliance & Governance Management:

• Ensure strict compliance with all relevant industry standards, certifications, and regulatory requirements applicable to data center operations (e.g., ISO 27001, SOC 2 Type 2, PCI DSS Physical Security, Uptime Institute/ TIA-942 standards).
• Develop, implement, and maintain a robust compliance framework and audit program for operational processes.
• Coordinate and facilitate internal and external audits (e.g., ISO, SOC, customer audits) related to operational processes, providing necessary documentation and support.
• Oversee the development and implementation of corrective action plans stemming from audit findings or compliance gaps.
• Conduct regular compliance training and awareness programs for operations personnel to foster a culture of adherence and accountability.

Key Deliverables:

Optimized & Standardized Processes:

• Comprehensive and up-to-date SOPs/MOPs/EOPs for all critical data center operational activities.
• Demonstrable reduction in operational inefficiencies and waste through process improvements.
• High level of process adherence across all data center sites.

Enhanced Operational Performance:

• Accurate and insightful operational performance dashboards and reports for key metrics.
• Measurable improvements in key operational KPIs (e.g., reduced MTTR, increased MTBF, optimized PUE).
• Effective Root Cause Analysis and CAPA implementation leading to reduced recurrence of incidents.

Robust Compliance Posture:

• Successful completion of all relevant operational certifications and audits with minimal non-conformities.
• Zero non-compliance penalties or significant regulatory breaches related to operations.
• A strong culture of compliance embedded within the operational teams.

Required Skills & Competencies:

Operations Excellence & Quality Management:

• Deep expertise in process analysis, design, and optimization methodologies (e.g., Lean, Six Sigma).
• Strong understanding of Quality Management Systems (QMS) and their application in operations.
• Proficiency in performance measurement, KPI development, and data analytics tools.
• Experience with Root Cause Analysis (RCA) frameworks (e.g., 5 Whys, Fishbone) and corrective/preventive actions (CAPA).

Data Center Operations & Compliance Knowledge:

• Solid understanding of data center critical infrastructure and IT operations from a process perspective.
• In-depth knowledge of industry standards and certifications relevant to data centers (e.g., Uptime Institute Tier, ISO 27001, SOC 2).
• Familiarity with relevant regulatory requirements (e.g., safety, environmental) applicable to data centers in India.
• Experience in audit management and responding to audit findings.

Leadership, Communication & Influence:

• Proven ability to lead cross-functional teams and influence stakeholders at all levels to adopt new processes and standards.
• Excellent written and verbal communication skills for documenting processes, preparing reports, and conducting training.
• Strong analytical and problem-solving skills with a meticulous attention to detail.
• Ability to drive change management effectively in a complex operational environment.

Internal and External Stakeholders

• Internal Stakeholders:
• Director - Operations Engineering (Direct Manager): For strategic alignment, performance review, and technical validation of operational processes.
• VP - Operations: For overall operational strategy, governance, and high-level performance reporting.
• DGM - Operations IT: For ensuring IT operational processes align with excellence and compliance standards.
• Campus Operations Teams: For process implementation, adherence, and feedback.
• Project Management & Engineering Teams: For integrating operational excellence into new builds and upgrades.
• Quality & Risk Management Teams: For enterprise-wide quality and risk alignment.
• Legal & Compliance Teams: For ensuring adherence to regulatory frameworks.
• Sales & Solutions Teams: For understanding customer audit requirements and demonstrating operational capabilities.
• External Stakeholders:
• Certification Bodies (e.g., ISO, Uptime Institute): For audits and maintenance of certifications.
• External Auditors (e.g., for SOC 2, PCI DSS): For independent verification of compliance.
• Customers: For demonstrating operational reliability, security, and quality during audits or due diligence.
• Regulatory Authorities: For compliance inspections related to safety and environment.
• Consultants: For specialized advice on process improvement or compliance matters.

Key Performance Indicators (KPIs):

The performance of the Ops Excellence & Compliance will be measured against a comprehensive set of KPIs, including but not limited to:

• Process Effectiveness & Efficiency KPIs:
• Process Adherence Rate: Percentage of operational tasks executed as per documented SOPs/MOPs.
• Process Cycle Time Reduction: Measurable reduction in time taken for key operational processes (e.g., incident resolution, change implementation).
• Internal Audit Findings (Process Gaps): Reduction in the number and severity of findings related to process non-adherence.
• Automation Implementation Rate: Percentage of identified manual processes automated.
• Operational Performance Improvement KPIs:
• Improvement in MTTR / MTBF: Measurable reduction in Mean Time To Repair and increase in Mean Time Between Failures.
• PUE Optimization: Contribution to the reduction of Power Usage Effectiveness.
• Incident Recurrence Rate: Reduction in the recurrence of critical operational incidents.
• KPI Achievement for Operations Teams: Contribution to the overall achievement of operational KPIs.

• Compliance & Governance KPIs:
• Audit Success Rate: Successful completion of all internal and external operational compliance audits (e.g., ISO, SOC, customer audits) with zero critical findings.
• Compliance with Regulations: Absence of penalties or non-compliance issues from regulatory bodies.
• Documentation Completeness & Accuracy: Up-to-date and accurate status of all operational process documents (SOPs, MOPs).
• Training & Awareness Metrics: Participation and effectiveness of compliance training programs.

About the company

KPMG International Limited, commonly known as KPMG, is one of the largest professional services networks in the world, recognized as one of the "Big Four" accounting firms alongside Deloitte, PricewaterhouseCoopers (PwC), and Ernst & Young (EY). KPMG provides a comprehensive range of professional services primarily focused on three core areas: Audit and Assurance, Tax Services, and Advisory Services. Their Audit and Assurance services include financial statement audits, regulatory audits, and other assurance services. The Tax Services cover various aspects such as corporate tax, indirect tax, international tax, and transfer pricing. Meanwhile, their Advisory Services encompass management consulting, risk consulting, deal advisory, and other related services.

Form link for quicker response: https://forms.gle/wMwDjBVREW3w1kU46

Job Description

Education Qualification: Bachelor's degree in HR, business administration, or another related field

Experience: 4-6 years

Location:  Pan India with potential requirement to travel to the middle east

Employment Type:  contract for 6-12 months (Hybrid)

Responsibilities:

HR :

1. Recruitment & Onboarding: Manage the hiring process, including posting jobs, screening candidates, conducting interviews, and onboarding new employees.
2. Employee Relations: Address employee concerns, resolve conflicts, and promote a positive work environment.
3. Training & Development: Organize training programs to enhance employee skills and ensure compliance with industry regulations.
4. Performance Management: Implement performance appraisal systems, set employee goals, and provide feedback.
5. HR Policies: Develop and enforce company policies related to working conditions, employee benefits, and code of conduct.

Payroll : 

1. Salary Processing: Calculate and process employee salaries, including deductions, bonuses, and allowances, ensuring timely payment.
2. Compliance: Ensure payroll practices comply with local labor laws and tax regulations.
3. Record Maintenance: Maintain accurate payroll records, including timesheets, leave balances, and employee benefits.
4. Tax & Social Security: Deduct and submit employee taxes and social security contributions as required by law.

Role & Responsibilities:

• Owning offline/retail P&L
• Identifying potential locations for expansion following the company’s expansion strategy
• Liaising with various agencies in the space search
• Carrying out a detailed feasibility study on chosen locations
• Negotiation with the malls/agencies and finalization of related documents & pricing.
• Creating & implementing the organization chart for the offline/retail function
• Collaboration with the Marketing team and VM for In-store marketing/promotions and for external ATL/BTL activities
• Generates ideas about future retail activities to ensure a cutting-edge strategy; maintains up-to-date knowledge of the marketplace, competitors, and trends
• Takes a lead role in building a strong sales management culture with the operations team; spends time coaching store managers, identifying skills and opportunities for development; provides advice and guidance on Store manager issues when needed.
• Maintains and constantly develops innovative and cost-effective stock generation; monitors stock weekly to achieve bottom-line sales budget against monthly targets
• Implementation of ERP and other Technology resources for effective Business Decision Making

Expected skill sets:

• Experience of 12 -14 years with established brand(s) in the Lifestyle Retail category.
• Critical experience in Sales and/or Retail Operations is a must
• Should have worked across the key retail formats viz EBO, LFS, and MBO.
• Experienced in managing relationships at a senior level and managing a diverse (in terms of skill base and experience) team of people.
• Must be able to demonstrate the ability to c
• ontribute and successfully deliver against a business strategy.
• Excellent communication skills - verbal, written to include report writing and group presentations
• Commercially sound with a good understanding of profit and loss accounting and the influence of operating factors e.g. volume v price
• Excellent organization skills, able to prioritize
• A collaborative team player concerned with the team's success as well as individual performance

Why join us?

We are a young and dynamic team, so you will get to make a significant impact, learn a lot, and have fun in the process. We are building our team as well, so this is a great opportunity to quickly climb up the ladder and become among the top D2C experts in India.

We are a funded, capital-efficient business, with best-in-class D2C founders as our investors. We are rapidly growing, so you get to be a part of the hyper-growth phase and quickly grow with us.

Job Details:

• Work timings: Mon to Sat, Work from Office role
• Office location: Mumbai
• CTC: As per market standard
• Reporting: To founder

Summary
• The project lead is a core member of the agile teams implementing EdTech solutions. These EdTech solutions, ranging across Learning Platforms, Assessment systems, Simulation Training, and Interactive content, are to be fit-for-purpose, efficient, and of high quality.
• The responsibility of the project lead is to guide the overall implementation of the solutions created by the Zeus Learning team and address day-to-day issues related to the client’s business processes

The essence of Role – key accountabilities
• Take charge of the project and help it succeed
• Work with cross-functional teams to create a shared vision
• Coordinate all activities to run the project
• Build product roadmaps, run agile ceremonies and manage stakeholder expectations
• Educate teams about software development processes.
• Be the interaction point between Zeus Learning teams and the client and set correct expectations
• Ensure the product shapes up as envisioned

Requirements
• Should have a history of managing large projects.
• Good understanding of agile software development processes.
• Should be able to run teams and keep people motivated throughout the project.
• Have great negotiation skills

Job Description: Web Developer 

About the company

Design Qandy is a luxury home décor brand. It’s nothing less than a revolution in home décor industry- where technology enables world class home interior design.

What would you be required to do?

• Develop new user-facing features
• Build reusable code and libraries for future use
• Ensure the technical feasibility of UI/UX designs
• Optimize application for maximum speed and scalability
• Assure that all user input is validated before submitting to back-end
• Collaborate with other team members and stakeholders
• Ensure the code is SEO friendly
• Website and software application designing, building, or maintaining.
• All code should work cross platform and Responsive.
• Full-stack developers and can do both front-end and back-end development.
• Using scripting or authoring languages, management tools, content creation tools, applications, and digital media.
• Conferring with teams to resolve conflicts, prioritize needs, develop content criteria, or choose solutions.
• Directing or performing Website updates.
• Developing or validating test routines and schedules to ensure that test cases mimic external interfaces and address all browser and device types.
• Editing, writing, or designing Website content, and directing team members who produce content.
• Maintaining an understanding of the latest Web applications and programming practices through education, study, and participation in conferences, workshops, and groups.
• Back up files from Web sites to local directories for recovery.
• Identifying problems uncovered by customer feedback and testing and correcting or referring problems to appropriate personnel for correction.
• Evaluating code to ensure it meets industry standards, is valid, is properly structured, and is compatible with browsers, devices, or operating systems.
• Determining user needs by analysing technical requirements.

What skills we are looking for?

• Good communication skill to communicate with stakeholders, project managers, quality assurance teams, Regularly and other developers regarding progress on the long-term technology roadmap
• Curious and progressive mind to Create and maintain workflows with teams to provide visibility and to ensure workload balance for consistent visual designs
• Good technical knowledge to Produce quality code, raising the bar for the whole team on quality and speed
• Through analytical skills to Recommend system solutions by comparing advantages and disadvantages of custom development and purchase alternatives

Who qualifies?

• Proficient understanding of web markup, Top-notch programming skills and in-depth knowledge of modern HTML5/CSS/JavaScript/XML/Json/APIs
• Basic understanding of server-side CSS pre-processing platforms, such as LESS and SASS
• Proficient understanding of client-side scripting and JavaScript frameworks, including jQuery
• Proficient understanding of Angular and React to develop applications.
• A solid understanding of how web applications work including security, session management, and best development practices.
• Adequate knowledge of relational database systems, Object Oriented Programming and web application development.
• Hands-on experience with network diagnostics, network analytics tools. For light weight and fast serve web pages.
• Aggressive problem diagnosis and creative problem-solving skills
• Strong organizational skills to juggle multiple tasks within the constraints of timelines and budgets with business acumen
• Ability to work and thrive in a fast-paced environment, learn rapidly and master diverse web technologies and techniques.
• Basic knowledge of Search Engine Optimization process.
• Solid knowledge and experience in programming applications.
• Excellent in Front-end web apps and code debugging
• Good Knowledge of node.js, express.js, Agular & React.
• Experience of WordPress websites development.
• Basic Knowledge of Ember.js & Backbone.js
• Proficient understanding mongodb& other no sql databases
• Good understanding of asynchronous request handling, partial page updates, and AJAX
• Basic knowledge of image authoring tools, to be able to crop, resize, or perform small adjustments on an image. Familiarity with tools such as Gimp, Photoshop, Illustrator and CorelDRAW is a plus.
• Proficient understanding of cross-browser compatibility issues and ways to work around them.
• Understanding of code versioning technologies (Git, Mercurial, SVN) is required
• Good understanding of SEO principles and ensuring that application will adhere to them.
• A strong attention to detail and a creative mindset.
• Computer science degree or equivalent experience
• Experience leading a team
• 2+ Years’ experience in back-end development.

Regards
Team Merito

Experience:
Min 3 year experience

• Participate with the senior developer in the entire application lifecycle, designing, coding, testing, debugging to deployment.
• Implementing designs and coordinating the frontend development and required backend for it.
• Work on back-end development tasks and designing the architecture for the same.
• Efficient usage of database technologies such as MySQL, MongoDB, ElasticSearch, Redis etc. as part of the dev work.
• Perform research and find opportunities to utilise web development best practices, form guidelines to improve system productivity, and work on scaling and monitoring.
• Work with cross-functional teams to maintain and make sure the product should be scalable, maintainable and secure.
• Coordinate with multiple junior team members for the development of the tasks & projects.

• Bachelor's degree in Computer Science or related field.
• 3+ years of experience working as a Full-stack developer or Backend but knows Frontend technology.
• Proficiency in Javascript Frameworks like React and thorough knowledge in CSS skills is an added advantage.
• Built an application from scratch earlier.
• Strong fundamental knowledge of any backend language such as Python, Java etc.
• Experience with Backend Web development.
• Strong computer science fundamentals.
• The ability to own end to end responsibility - right from the requirement to release.
• Willingness and enthusiasm drive to learn new technologies.
• The ability to pick the right tools for the job.
• Desire and ability to play different roles as necessary.

• Developing user interface components and implementing them following well-known React.js workflow.
• Architect the application out in clean MVC kind of architectures in ReactNative for Android/iOS app development.
• Developing APIs with MVC frameworks in Java / Python.
• Designing and building REST APIs.
• Building on and maintaining services on cloud platforms.
• Build reusable code and libraries for future use.

• Self-motivated, team player, action-and-results oriented.
• Well organised, good communication and reporting skills.
• Ability to successfully work under tight project deadlines.