Sales Manager

We are looking for an experienced DB2 developer/DBA who has worked in a critical application

with large sized Database. The role requires the candidate to understand the landscape of the

application and the data including its topology across the Online Data store and the Data

Warehousing counter parts. The challenges we strive to solve include scalability/performance

related to dealing with very large data sets and multiple data sources.

The role involves collaborating with global team members and provides a unique opportunity to

network with a diverse group of people.

The candidate who fills this role of a Database developer in our team will be involved in building

and creating solutions from the requirements stage through deployment. A successful candidate

is self-motivated, innovative, thinks outside the box, has excellent communication skills and can

work with clients and stakeholders from both the business and technology with

ease.

Required Skills:

Expertise in writing complex data retrieval queries, stored procs and performance tuning

Experience in migrating large scale database from Sybase to a new tech stack

Expertise in relational DB: Sybase, AZURE SQL Server, DB2 and nosgl databases

Strong knowledge in Linux Shell Scripting

Working knowledge of Python programming

Working knowledge of Informatica

Good knowledge of Autosys or any such scheduling tool

Detail oriented, ability to turn deliverables around quickly with high degree of accuracy Strong

analytical skills, ability to interpret business requirements and produce functional and technical

design documents

Good time management skills - ability to prioritize and multi-task, handling multiple efforts at

once

Strong desire to understand and learn domain.

Desired Skills:

Experience in Sybase, AZURE SQL Server, DB2

Experience in migrating relational database to modern tech stack

Experience in a financial services/banking industry

• Proven experience in any high-level programming languages like Java (Preferably)
• Strong knowledge of data structure, algorithms and coding
• Experience with any Messaging technologies like Kafka or Rab-bitMQ, etc.
• Proven experience in database technologies like NoSQL
• Hands-on experience with Spring, Spring Security, Spring boot, and Hibernate framework.
• Working knowledge of developing Restful Micro services.
• Strong analytical, problem-solving skills.
• Attend team meetings to discuss projects, brainstorm ideas, and put forward solutions to any issues.
• Ability to understand the Platform/domain of the business in detail & Ability to multi-task.
• Good communication and organizational skill

Requirement Analysis

• Programming/Software Development
• Developer Testing
• Code Review
• Client Handling

• Strong Systems Experience- Linux, networking, cloud, APIs
• Scripting language Programming - Shell, Python
• Strong Debugging Capability
• AWS Platform -IAM, Network,EC2, Lambda, S3, CloudWatch
• Knowledge on Terraform, Packer, Ansible, Jenkins
• Observability - Prometheus, InfluxDB, Dynatrace,
• Grafana, Splunk • DevSecOps-CI/CD - Jenkins
• Microservices
• Security & Access Management
• Container Orchestration a plus - Kubernetes, Docker etc.
• Big Data Platforms knowledge EMR, Databricks. Cloudera a plus

About

Company is a platform of digital first health clinics owned and operated under one house, with each of them working together toward one mission: To help Indians lead a more fulfilling life surrounded by wellness and grace.

The business is creating a family of purposeful health platforms with personalized solutions for a particular problem in a niche segment. Each platform provides the essentials to enable an individual segment of people to lead a graceful life full of purpose and well being. You can check out the digital health clinic for men at manmatters.com and the digital health clinic for women at bebodywise.com

Role

As the lead for the frontend development team at this , you will be the sole owner of the entire FE development cycle for our consumer-facing web products in ReactJS. Also, you will be responsible for shaping up the entire system for scale and collaborating intensively with the backend and design teams to create the best consumer experiences. You would also need to control the mobile app development lifecycle on ReactNative.

Responsibilities

• Overlook development of all user-facing products in React
• Build reusable components and front-end libraries for future use
• Translate designs and wireframes into high quality code
• Optimize components for maximum performance across a vast array of web-capable devices and browsers
• Focus on code maintainability and performance of application
• Provide technical advice and assists in solving programming problems
• Use Server Side Rendering when applicable
• Enhance SEO, Analytics and overall frontend architecture for better performance

Requirements

• 4+ years of experience building frontend for consumer facing products
• 2+ years on ReactJS for consumer facing products
• 1+ years of Team Lead/Management experience
• Thorough understanding of architecting the frontend system with Server Side Rendering
• Good foundation in design and a knack for designing interactions and elegant interfaces
• Understands app development cycle
• Experience with NodeJS for Server Side Rendering/coordinating with the backend team for API requirements
• Must come up with caching solutions where required to speed up the website load speed and improve customer experience

We are a London, UK based FinTech startup with a subsidiary in India. Hop is working towards building the next generation digital banking platform for seamless and economical currency exchange, with technology at the crux of it. In a technology driven era, many financial services platforms still lack the customer experience and are cumbersome to use. Hop aims at building a ‘state of the art’ tech-centric, customer focused solution.

moneyHOP is India’s first cross-border neo-bank providing millennials the ability to ‘Send’ & ‘Spend’ conveniently and economically across the globe using HOPRemit (An online remittance portal) and HOP app + Card (A multi-currency bank account).

This position is a crucially important position in the firm and the person hired will have the liberty to drive the product and provide direction in line with business needs.

Website: https://moneyhop.co/">https://moneyhop.co/

About Individual

The Customer Service Representative attracts potential customers by answering product and service questions; suggesting information about other products and services. Process orders, prepare correspondences and fulfill customer needs to ensure customer satisfaction.

Requires a high school diploma or equivalent and 0-3 years of experience in the field or in a related area. Has knowledge of commonly-used concepts, practices and procedures within a particular field. Rely on instructions and pre-established guidelines to perform the functions of the job. The target is to ensure excellent service standards and maintain high customer satisfaction.

General Skills

• Proven customer support experience

• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiar with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize and manage time effectively
• High school diploma or equivalent; college degree preferred

• Open and maintain customer accounts by recording account information
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• Maintain financial accounts by processing customer adjustments
• Recommend potential products or services to management by collecting customer information and analyzing customer needs
• Prepare product or service reports by collecting and analyzing customer information
• Contribute to team effort by accomplishing related results as needed
• Manage large amounts of incoming calls

• Generate sales leads
• Identify and assess customers' needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/team sales targets and call handling quotas
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Resolve customer complaints via phone, email, mail or social media
• Use telephones to reach out to customers and verify account information
• Greet customers warmly and ascertain problem or reason for calling
• Assist with placement of orders, refunds, or exchanges
• Advise on company information
• Take payment information and other pertinent information such as addresses and phone numbers
• Place or cancel orders
• Suggest solutions when a product malfunctions
• Attempt to persuade customer to reconsider cancellation
• Inform customer of deals and promotions
• Sell products and services
• Utilize computer technology to handle high call volumes
• Work with customer service manager to ensure proper customer service is being delivered
• Close out or open call records
• Compile reports on overall customer satisfaction
• Handle changes in policies or renewals