Sales Manager

About Us:

We are a technology-driven financial services firm specializing in providing high-performance trading platforms and broking

solutions. Our products serve top brokers and trading institutions across the capital markets. With innovation at our core,

we build scalable and secure systems that keep the financial markets running smoothly. For more details, pls visit:

https://tradelab.in/

Role Summary:

We are seeking experienced Application Support Engineers to join our client-facing support team. The ideal candidate will

be the first point of contact for client issues, ensuring timely resolution, clear communication, and high customer satisfaction

in a fast-paced trading environment.

Key Responsibilities:

• Act as the primary contact for clients reporting issues related to trading applications and platforms.

• Log, track, and monitor issues using internal tools and ensure resolution within defined TAT (Turnaround Time).

• Liaise with development, QA, infrastructure, and other internal teams to drive issue resolution.

• Provide clear and timely updates to clients and stakeholders regarding issue status and resolution.

• Maintain comprehensive logs of incidents, escalations, and fixes for future reference and audits.

• Offer appropriate and effective resolutions for client queries on functionality, performance, and usage.

• Communicate proactively with clients about upcoming product features, enhancements, or changes.

• Build and maintain strong relationships with clients through regular, value-added interactions.

• Collaborate in conducting UAT, release validations, and production deployment verifications.

• Assist in root cause analysis and post-incident reviews to prevent recurrences.

Required Skills & Qualifications:

• Bachelor's degree in Computer Science, IT, or related field.

• 2+ years in Application/Technical Support, preferably in the broking/trading domain.

• Sound understanding of capital markets – Equity, F&O, Currency, Commodities.

• Strong technical troubleshooting skills – Linux/Unix, SQL, log analysis.

• Familiarity with trading systems, RMS, OMS, APIs (REST/FIX), and order lifecycle.

• Excellent communication and interpersonal skills for effective client interaction.

• Ability to work under pressure during trading hours and manage multiple priorities.

• Customer-centric mindset with a focus on relationship building and problem-solving.

Nice to Have:

• Exposure to broking platforms like NOW, NEST, ODIN, or custom-built trading tools.

• Experience interacting with exchanges (NSE, BSE, MCX) or clearing corporations.• Knowledge of scripting (Shell/Python) and basic networking is a plus.

• Familiarity with cloud environments (AWS/Azure) and monitoring tools.

Why Join Us?

• Be part of a team supporting mission-critical systems in real-time.

• Work in a high-energy, tech-driven environment.

• Opportunities to grow into domain/tech leadership roles.

• Competitive salary and benefits, health coverage, and employee wellness programs.

Requirement

Position : Sr React Js Developer
Location : Bangalore
Experience :  MIN 4  years
Mandatory skills :
Reactjs, Javascript, Redux
NP : Immediate to 15 days
Ctc : As per company norms

Snr Web developer (New)

Knowledge in react JS, Javascript, HTML, CSS

Understanding of advanced hooks, redux, saga concepts, context API

Advanced understanding of ES6, ES7 JS, advanced javascript and typescript features

Understanding of coding practices, best practices, architecture

Understanding of advanced concepts in reactJS like observables, interceptors, code splitting, performance enhancement and SEO

Regards
sunitha,
HR Executive

• Financial Management - Planned hours, Actuals, ETC, EAC, overall cost, revenue, budget, and management of financial variance, & create SOW’s
• Risk Management - Managing and ensuring that all potentials risks/issues are properly communicated to all stakeholders with correct owners for the same identified and/or putting in a resolution plan in the form of risk register.
• Schedule Management - Ensure all project milestones, deliverables, Go-lives, deployment dates etc. are met and in case of any variance, keeping all the stakeholders informed with relevant reasons.
• Status Update - Status reports to clients using project management tools like Jira, SF, Microsoft office suite with all the details based on status from resources. Reports to KPi management showing the health of each projects.
• Process: Setup the stand operating processes that ensure the project teams are process oriented, and provide documentation to the clients.
• Others - Resourcing, maintaining overall project status, resolving project management related issues that may arise, performance approval, aligning projects to company objectives.

• Bachelor’s in computer science
• Excellent writing and speaking skills.
• Quick learner and interest to learn new skills.
• US healthcare IT experience
• PMP/Scrum master Certification.

• Java or any other object-oriented programming language.
• Restful webservices.
• SQL/NOSQL databases.

• Jira
• Salesforce
• Confluence/SharePoint
• Slack or any other project communication tools.
• Timesheets (like Clarizen)

• Agile/Kanban development

• JavaScript
• HTML5
• CSS
• HL7/FHIR certifications
• AWS/Azure/GCP

• Health Insurance
• Employee reward programs
• Employee Skill development programs

Desired Candidate Profile

• CA inter or CA final is preferred
• Work experience as an Accountant
• Must have strong knowledge and experience in Tally
• Must be willing to work from office and for 6-days a week
• Must have advanced MS Excel skills including Vlookups and pivot tables
• Strong attention to detail and good analytical skills
• Responding to internal and external inquiries on-time as communicated by the management
• Assisting in financial Audit and auditing vendors
• Identifying and communicating opportunities for improvement in-terms of methods and practices followed
• Communicating any technical issues related to accounting    

We are dedicated to supporting the Business Central product and have a very experienced team of expert consultants in the field, all with about 10 or more years of experience. 

• 5+ years' Dynamics NAV development experience and at least 2 years in AL development.
• Experience working with NAV versions 2017, 2018, and D365 Business Central
• Developing complex customisations, data migration, plugins, and integration to external systems
• Debugging and troubleshoot issues related to NAV/BC code
• Power Platform (PowerApps, Power BI, and Power Automate)
• SQL and .NET, SSRS, AL Programming and integrations
• Experience in report layout developments
• Experience with Web APIs including SOAP, Rest OData, etc.
• Experience in NAV upgrades
• Previous experience working with geographically diverse teams.

The candidate should be self-motivated and customer-focused with excellent English communication skills, both written and verbal. Attention to detail is important in the role. We are looking for someone with a positive attitude, a self-starter, skilled at implementing solutions, and experience at support.