Sales Manager

Job Title: Sr. DevOps Engineer

Experience Required: 2 to 4 years in DevOps or related fields

Employment Type: Full-time

About the Role:

We are seeking a highly skilled and experienced Lead DevOps Engineer. This role will focus on driving the design, implementation, and optimization of our CI/CD pipelines, cloud infrastructure, and operational processes. As a Lead DevOps Engineer, you will play a pivotal role in enhancing the scalability, reliability, and security of our systems while mentoring a team of DevOps engineers to achieve operational excellence.

Key Responsibilities:

Infrastructure Management: Architect, deploy, and maintain scalable, secure, and resilient cloud infrastructure (e.g., AWS, Azure, or GCP).

CI/CD Pipelines: Design and optimize CI/CD pipelines, to improve development velocity and deployment quality.

Automation: Automate repetitive tasks and workflows, such as provisioning cloud resources, configuring servers, managing deployments, and implementing infrastructure as code (IaC) using tools like Terraform, CloudFormation, or Ansible.

Monitoring & Logging: Implement robust monitoring, alerting, and logging systems for enterprise and cloud-native environments using tools like Prometheus, Grafana, ELK Stack, NewRelic or Datadog.

Security: Ensure the infrastructure adheres to security best practices, including vulnerability assessments and incident response processes.

Collaboration: Work closely with development, QA, and IT teams to align DevOps strategies with project goals.

Mentorship: Lead, mentor, and train a team of DevOps engineers to foster growth and technical expertise.

Incident Management: Oversee production system reliability, including root cause analysis and performance tuning.

Required Skills & Qualifications:

Technical Expertise:

Strong proficiency in cloud platforms like AWS, Azure, or GCP.

Advanced knowledge of containerization technologies (e.g., Docker, Kubernetes).

Expertise in IaC tools such as Terraform, CloudFormation, or Pulumi.

Hands-on experience with CI/CD tools, particularly Bitbucket Pipelines, Jenkins, GitLab CI/CD, Github Actions or CircleCI.

Proficiency in scripting languages (e.g., Python, Bash, PowerShell).

Soft Skills:

Excellent communication and leadership skills.

Strong analytical and problem-solving abilities.

Proven ability to manage and lead a team effectively.

Experience:

4 years + of experience in DevOps or Site Reliability Engineering (SRE).

4+ years + in a leadership or team lead role, with proven experience managing distributed teams, mentoring team members, and driving cross-functional collaboration.

Strong understanding of microservices, APIs, and serverless architectures.

Nice to Have:

Certifications like AWS Certified Solutions Architect, Kubernetes Administrator, or similar.

Experience with GitOps tools such as ArgoCD or Flux.

Knowledge of compliance standards (e.g., GDPR, SOC 2, ISO 27001).

Perks & Benefits:

Competitive salary and performance bonuses.

Comprehensive health insurance for you and your family.

Professional development opportunities and certifications, including sponsored certifications and access to training programs to help you grow your skills and expertise.

Flexible working hours and remote work options.

Collaborative and inclusive work culture.

Join us to build and scale world-class systems that empower innovation and deliver exceptional user experiences.

You can directly contact us: Nine three one six one two zero one three two

-Design and maintain efficient database solutions using RDBMS.

-Write complex SQL queries for data extraction and manipulation.

-Implement and optimize AWS services for scalable application deployment.

-Develop server-side logic using PHP and integrate front-end elements with JavaScript.

-Collaborate with teams to design, develop, and deploy web applications.

Job Title: IAC SRE Engineer

Location: Pune, Mumbai, Bangalore

Experience Required: 4 Years

Role Overview:

We are looking for experienced IAC Engineers with a strong background in Akamai, Data Structures & Algorithms (DSA), Java, and DevSecOps. The ideal candidate should have hands-on development experience, be proficient in writing Infrastructure as Code using Terraform, and demonstrate strong problem-solving skills.

Core Skills:

• Akamai – Strong experience in CDN, caching, and performance optimization.
• Data Structures & Algorithms (DSA) – Strong problem-solving and coding abilities.
• Java – Solid programming background and experience in development.
• DevSecOps – Understanding of integrating security in CI/CD pipelines and infrastructure.

Good to Have:

• WAF (Web Application Firewall) – Knowledge of WAF is a plus, though not mandatory.

Additional Skills:

• Experience with SRE (Site Reliability Engineering) practices is beneficial.
• Strong hands-on with Terraform for managing cloud infrastructure.

Xoxoday is looking for an AVP of Empuls product. Empuls is an employee engagement SaaS platform focussed on USA & EMEA markets. The Empuls product is going through a 10X to 100X growth journey and we are looking for a seasoned product professional who has experience of taking products from 10X to 100X growth journeys. This role ll report to the CTO of the Empuls product. 

As an AVP Product you will be responsible for the product roadmap, product metrics, feature details, designs and GTM, . This includes defining and prioritizing product roadmap, listening to customers, creating business requirements, driving functional requirements, driving this through development teams, and getting the go-to-market for various product features.

To read more about the kind of qualities we are looking for in this role, please check this link -https://a16z.com/2012/06/15/good-product-managerbad-product-manager/"> https://a16z.com/2012/06/15/good-product-managerbad-product-manager/

• Develop business cases for each product feature to demonstrate feasibility including target pricing and margin, addressable and realizable market, SWOT analysis, RICE metrics and go to market. 
• Solve customer problems and build functional, technical, and design specifications for the solution.
• Map the user journey for various customer profiles - simplify and bring more structure and clarity to problem statements which translate into product solutions. 
• Have strong systems thinking - understanding the impact of process/technology decisions and trade-offs in order to achieve the best possible outcomes to solve the problem.
• Holistic approach covering all aspects including edge cases and future possibilities.
• Abreast with the latest Innovations happening in the Employee Experience, Employee Benefits & Workplace culture domain. Experience in the HR Tech industry will be important in this role. 
• Help define the value proposition of the product for the sales team and work closely with the sales-marketing team for GTM and SaaS revenues.

• An enthusiastic individual with 8+ years of product management function in a product or SaaS company.
• Have experience in leading product management of fast-growing products (or) major modules of fast large products (or) been an entrepreneur in the past.
• Strong desire to disrupt, re-invent, and optimize existing processes to build next-generation Enterprise solutions.
• We'll look forward to the technical skills required for a product role along with the soft skills required to manage multiple stakeholder roles.
• Candidates should have strong experience in problem solving, UI/UX, analytics, team management, customer success & sales enablement. 
• Candidates from HR Tech, rewards, and employee benefits experience will be preferred.
• Candidates from IIM, IIT, NIT, BITS, NSIT, and other premier engineering colleges will be preferred.
• Experience in managing onboarding, customer success, and support functions preferred.

Challenging opportunity, tough problems, and a very good growth path. An excellent opportunity to work with a team of highly talented young professionals. We also offer a competitive salary and a whole load of benefits to make your stay enjoyable with Xoxoday.

You will closely work with technology, design, sales and customer care teams. You will report to the CTO of Empuls. You will provide constant updates to the stakeholders of the product.

Xoxoday is a rapidly growing fintech SaaS firm that propels business growth while focusing on human motivation. Backed by Giift and Apis Partners Growth Fund, Xoxoday offers a suite of three products - Plum, Empuls, and Compass. Xoxoday works with more than 3500 clients across 10+ countries and over 2.5 million users. Headquartered in Bengaluru, Xoxoday is a 400+ strong team with four global offices in Bangalore, San Francisco, Dublin, Singapore, Dubai.

We look forward to connecting with you. Once we review your resume, the next step will be a discovery call followed by detailed interview rounds. There will be three rounds of interviews. We will prefer candidates who are located in Bangalore and ready to work in hybrid work arrangements (partly in office, partly WFH). 

To prepare placement students with the technical knowledge, skills, and confidence required to succeed in campus recruitment drives, technical interviews, and entry-level job roles in the industry.

Role & Responsibilities

• The successful candidate will be experienced in leading and developing a support team within a product support environment
• This position will oversee the teams active case workload and provide guidance where required with a focus on a high-quality world-class customer experience.
• Oversees top tier customer critical account technical support situations to insure all elements of technical support are progressing to issue resolution. Initiates and facilitates the discussion with customer and respective resolution stakeholders during critical issues. Ensures timely, professional and effective communication with the customer and internal groups from both the technical and management perspectives
• Assists with the maintenance of and compliance with department policies and procedures
• Identifies team and individual training needs and assist in driving the delivery of these training initiatives
• Mentors and coaches Technical Support Engineers, soft skills, case management, technical skills, etc.
• Participates and leads hiring to get the best available talent

Qualification (Knowledge & Skills)

• 6-8 years of Experience in Production Support. Preferably in the BFSI domain.
• Experience of leading L1 & L2 support resources
• Demonstrated ability to develop strong relationships with multiple levels of customer with the ability to obtain a working knowledge in support of their business objectives in relation to the delivery of secure applications and data
• Prior experience working for a global IT vendor in a similar role
• Ability to facilitate and manage cross-team collaboration to solve customer issues working with teams in person and virtually
• Experience serving as a customer advocate able to understand and articulate the needs of the client and deliver on those needs
• Ability to keep calm and cool during critical situations and skilled in handling high profile situations with ease
• Must be motivated by challenges, results driven, and able to recommend multiple solutions for a problem
• Strong negotiation and difficult conversation skills for leading critical discussions and setting customer expectations
• Experience creating concise reports for customers, following customer situations/incidents (Incident reports and RCA)
• Proven ability to prioritize workload
• Ability to share constructive feedback; be able to adapt to and embrace change

Requirements

• Three years bachelor regular degree
• Must have a minimum of 6 years of experience in a technical support environment with 1 - 2 years of people management experience
• Understanding of SLA definitions and tracking.
• Understanding of Support metrics
• Excellent in Customer communication and has a natural flavour for Customer Service
• Good people management skills.
• Good understanding of computer systems, mobile devices, and other tech products
• Hands on experience on On-premise & Cloud deployments
• RHEL/CentOS and Debian/Ubuntu
• NodeJS (PM2 is a plus)
• MongoDB and Oracle , RabbitMQ
• Strong understanding of Networking and TCP/UDP protocols
• AWS (Covers S3)
• Excellent problem-solving and communication skills
• Ability to provide step-by-step technical help, both written and verbal
• Ability to diagnose and troubleshoot basic technical issues
• Bachelor’s degree in Information Technology, Computer Science or relevant field
• Startup experience is a plus