Sales Manager

🚀 We're Hiring: Graphic/Motion Designer

📍 Location: Gurugram (Onsite, 5 Days working)

🏢 Industry: SaaS

💰 Budget: Up to 7.5 LPA

Requirements:

✔️ 1+ year experience as UI/Graphics/Motion Designer

✔️ Strong portfolio with UI flows, animations & videos

✔️ Tools:

• Figma (mandatory)

• Adobe XD & Illustrator

• After Effects – vector animations

• Framer (preferred)

Roles and Responsibilities: 

▪ Data Pipeline Development: Build, deploy, and maintain efficient ETL/ELT pipelines using Azure 

Data Factory, Data Factory & Azure Synapse Analytics. 

▪ We are only looking for senior candidates with over 5 yrs of relevant exp with ample client 

facing exp.

· Finance/Insurance experience is also a must. 

▪ Data Modelling & Warehousing: Design and optimize data models, warehouses, and lakes for 

structured/unstructured data. 

▪ SQL & Query Optimization: Write complex SQL queries, optimize performance, and manage 

databases. · Python Automation: Develop scripts for data processing, automation, and 

integration using Python (Pandas, NumPy). 

Technical Skills: 

▪ Cloud Technologies: Azure Synapse Analytics, Azure Fabric, Azure Databricks and AWS(good to 

have) 

▪ Knowledge of Python, Pyspark, SQL, ETL concepts 

▪ Good understanding of Insurance Operations and KPI reporting is an advantage. 

Job Title: Customer Support Manager

Timings- 10AM- 7PM (Monday to Friday)

About Our Client:

Our client is a dynamic startup dedicated to providing homemade solutions for hair and scalp care. Their product range includes 13-Herb Hair Oil, nourishing shampoos, scalp scrubs, and eco-friendly Neem combs. They believe in the power of traditional remedies and natural ingredients to promote healthy hair and scalp. As a growing company, they are passionate about delivering exceptional customer experiences and building lasting relationships with our customers.

Job Summary:

They are seeking a highly motivated and experienced Customer Support Manager to join their dynamic team. The ideal candidate will have a proven track record in managing customer support teams, developing strategies to enhance customer satisfaction, and driving operational excellence. As the Customer Support Manager, you will play a pivotal role in ensuring that their customers receive outstanding support and that their experiences are consistently positive.

Key Responsibilities:

• Team Leadership: Lead, mentor, and manage the customer support team to deliver exceptional service. Conduct regular training sessions and performance reviews to ensure team members meet and exceed company standards.
• Customer Experience: Develop and implement strategies to improve customer satisfaction and retention. Address and resolve complex customer issues and complaints promptly and effectively.
• Process Improvement: Identify areas for improvement in customer support processes and procedures. Implement changes to streamline operations and enhance efficiency.
• Metrics and Reporting: Monitor and analyze key performance indicators (KPIs) related to customer support. Prepare and present regular reports to senior management, highlighting trends, challenges, and opportunities.
• Cross-Functional Collaboration: Work closely with other departments, including marketing, product development, and sales, to address customer feedback and drive improvements in products and services.
• Technology Utilization: Utilize and manage customer support tools and technologies to optimize support operations. Stay current with industry trends and best practices to integrate relevant technologies.
• Customer Feedback: Collect and analyze customer feedback to gain insights into customer needs and expectations. Use this feedback to drive improvements in the customer support experience.

Requirements:

1. Minimum 1 year of experience in a customer support role.

2.Strong leadership and team management skills, with the ability to handle challenging situations with professionalism and empathy.

3. Strong problem-solving abilities and attention to detail.

4. Familiarity with customer service software and tools.

5.Passionate about working in a startup environment and contributing to the company’s growth.

6.Ability to multitask and manage time effectively.

The Social Media & Digital Marketing Intern is responsible for assisting the Digital Marketing Manager in implementing Tessacts overall communications and marketing plan -- focusing specifically on digital communications -- to build awareness about Tessact within the community, and  increase its visibility on social media platforms (mainly linkedIn)

1. Community management: designing social media campaigns, creating social media contents, answering to customer’s comments or questions (Facebook, Twitter, LinkedIn, Instagram…).
2. Managing the company’s official website.
3. Writing contents for the company’s blog or website.
4. Creating contents for mail diffusion (newsletter…) or online diffusion.
5. Follow-up and improvement of SEO.
6. Helping the marketing team to follow-up and improve the digital marketing strategy

1. Ability to take initiative, employ good judgment, and manage projects from beginning to end 
2.  Excellent writing, editing, and proofreading skills 
3.  Exceptional ability to manage details 
4.  Ability to multitask in a fast-paced environment 
5.  Ability to meet deadlines and to anticipate next steps or needs
6.  Work effectively both independently and as part of a team 
7.  Be available for at least 20 hours a week 
8.  A bachelor’s degree (or currently enrolled student) in the liberal arts or equivalent work experience 
9.  Understands and can utilize emerging platforms, digital media, and web/social media management and measurement tools (e.g. HootSuite, Google Analytics) 
10.  Adobe Creative Suite experience a plus
11.  Strong working knowledge of email marketing applications (e.g. Constant Contact)

We’re looking for people to join our cause – to simplify the visual web with really smart but simple visual tools. A technology startup founded by IITians and   backed by some of the most reputable media companies as customers, we offer a rare opportunity to join a thriving, fast-paced, multi-cultural environment and be part of a truly exciting journey. You will be at the forefront of innovation, joining the only Artificial Intelligence startup in India that has successfully deployed several CV/ML solutions for several large media companies and now focusing on solving problems of the global market.

Tessact is an Artificial Intelligence (AI) and data analytics startup, founded by IIT Bombay alumni, that helps in transforming businesses using powerful video recognition technologies built on most advanced machine learning systems. The company redefines the way contextual insights are to be used for media production, digital advertising, consumer experience creation and news analytics

• Elicits, analyzes, specifies, and validates the business needs of stakeholders, be they customers or end-users.

• Proven experience with writing business documents such as proposals, Statement of work, and technical requirements analysis, elicitation, modeling, verification, and methodology development
• Demonstrated project management skills and project management software skills, including planning, organizing, and managing resources

• Collaborates with the client, Tech Head(s), and Dev Team to determine project scope, vision, challenges, risks, and assumptions
• Clearly identify and periodically document project stakeholders and establish customer groups, as well as their characteristics.
• Conducts interviews to gather customer requirements via workshops, questionnaires, surveys, site visits, workflow storyboards, use cases, scenarios, and other methods.
• Identifies and establishes scope and parameters of requirements analysis on a project-by-project basis to define project impact, outcome criteria, and metrics.
• Works with stakeholders and the project teams to prioritize collected requirements using Agile methodologies.
• Researches, reviews, and analyzes the effectiveness and efficiency of existing requirements-gathering processes and develop strategies for enhancing or further leveraging these processes.
• Analyzes and verifies requirements for completeness, consistency, comprehensibility, feasibility, and conformity to standards.
• Translates conceptual customer requirements into functional requirements in a clear manner that is comprehensible to developers/project team.
• Creates process models, specifications, diagrams, and charts to provide direction to developers and/or the project team.
• Develops and conducts peer reviews of the business requirements to ensure that requirement specifications are accurately interpreted.
• Assists with the interpretation of customer requirements into feasible options, and communicating these back to the business stakeholders.
• Manages and tracks the status of requirements throughout the project lifecycle; enforce and redefine as necessary.
• Communicates changes, enhancements, and modifications of business requirements — verbally or through written documentation — to project managers, sponsors, and other stakeholders so that issues and solutions are understood.
• Getting project sign off from stakeholders upon completion of a phase/project

• Ensure adherence towards PMO and CMMI processes
• Helps PMO in process enhancement, roll-out, tracking, and reporting
• Demonstrated project management skills and project management software skills, including planning, organizing, and managing resources

• Provides guidance and/or instruction to junior staff members.

This is FTE Position

Client: Anblicks

Need Immediate joiners (1 week is fine)

Position : Backend Developer(NodeJs ,MongoDB & AWS)

Experience : 3-6 Years

Location : Ahmedabad / Hyderabad

• API Development 3 + years
• Node.JS (3 Years minimum)
• JavaScript
• AWS Lambda
• AWS API Gateway
• AWS Cognito
• MongoDB
• Front-end  React (Plus as primary need is for API Development)
• Data Modelling Knowledge
• Need to provide sample code

Strong Hands-on experience in React using API development and Mongo DB is mandatory.