Senior Manager / Head of Sales (US Staffing)

About UpSolve

We built and deliver complex AI solutions which help drive business decisions faster and more accurately. We are a typical AI company and have a range of solutions developed on Video, Image and Text.

What you will do

• Stay informed on new technologies and implement cautiously
• Maintain necessary documentation for the project
• Fix the issues reported by application users
• Plan, build, and design solutions with a mental note of future requirements
• Coordinate with the development team to manage fixes, code changes, and merging

Location: Mumbai

Working Mode: Remote

What are we looking for

• Bachelor's or Master's degree in Computer Science, Software Engineering, or a related field.
• Minimum 2 years of professional experience in software development, with a focus on machine learning and full stack development.
• Strong proficiency in Python programming language and its machine learning libraries such as TensorFlow, PyTorch, or scikit-learn.
• Experience in developing and deploying machine learning models in production environments.
• Proficiency in web development technologies including HTML, CSS, JavaScript, and front-end frameworks such as React, Angular, or Vue.js.
• Experience in designing and developing RESTful APIs and backend services using frameworks like Flask or Django.
• Knowledge of databases and SQL for data storage and retrieval.
• Familiarity with version control systems such as Git.
• Strong problem-solving and analytical skills.
• Excellent communication and collaboration abilities.
• Ability to work effectively in a fast-paced and dynamic team environment.
• Good to have Cloud Exposure

Experienced- 3 Months experienced in any international outbound sales process.

Salary - 18k - 22k +Incentives

Timings - 10pm- 8am (Night shift) [ON-SITE]

Job descriptions

Handle about 15 - 30 inbound calls in a day, to assist US based clients in our travel process.

Responsibility

• Handle day to day inbound calls from US based clients.
• Assist clients in their train or flight ticket booking process.
• Advise and help client to choose cheapest mode of commutation.
• Resolve all queries of client related to travel journey.
• Provide each details of clients booking at their mail.

Perks

• Lucrative incentives upto 50k - 80k
• 24 paid leaves in a year
• 6days week offs in a months
• Leave on birthday (double payment if choose to work on birthday)
• Encashment of pending leaves at end of the year
• 15 comp offs

Eligibility

• Minimum 12th pass
• Great proficiency over English communication (Mandatory)
• Minimum 3 months of experience in any international sales outbound process

Roles & Responsibilities:

• Make outbound customer calls to promote and sell a product.

• Meeting Daily Target of GMV, calls & Conversion.

• High drive - to take ownership and get it done

• Handling Customer queries over the call.

• Contributes to team effort by accomplishing related results as needed.

Eligibility:

• Any Graduate.

• Minimum 1 year of experience in sales.

• Excellent communication, interpersonal and presentation skills.

• Basic Knowledge of MS Excel/MS Word.

• Rotational off.

• Should be flexible for 6 days working as per the process requirement.

As an account executive at Prompts Daily, you will be at the forefront of our sponsorship sales efforts. Here are our core values. Your responsibilities will include:

• Email communication: Build rapport with our current clients and create sponsorship packages for them in our newsletter. Here’s our sponsorship page.
• Prospecting New Sponsors: Identify and engage potential sponsors for our newsletter through various channels, inbound, and outbound (cold outreach, warm intros etc.)
• Closing and Processing Sponsors: Take charge of the entire sales cycle - from prospecting potential sponsors to closing deals and facilitating the processing of sponsorships, ensuring a seamless collaboration with sponsors.
• Content Collaboration: Collaborate with the content team to integrate sponsorships seamlessly, ensuring a win-win for both sponsors and our audience.
• Sales Strategy Development: Develop and refine sales strategies based on market trends and feedback, continuously improving our sales approach.

Qualifications

• Experience in Ad Sales: Preferably 2+ years of experience in ad sales, preferably in the newsletter or media industry. Bonus points if you've closed $1M+ deals before (combined) and ideally $50k+ deals (singular). Not required!
• Proactive Approach: A proactive approach to identifying and pursuing potential sponsors, with a knack for opening doors and establishing relationships.
• Excellent Communication Skills: Strong verbal and written communication skills, with the ability to present sponsorship packages compellingly.
• Team Collaboration: Experience working in collaborative environments, partnering with cross-functional teams to achieve business goals.
• Tech Stack: familiarity with CRMs, Airtable, Superhuman (for email and follow ups)

• Collaborate with team members to develop high quality software.
• Develop intuitive software that meets and exceeds the needs of the company.
• Professionally maintain all software and create updates regularly to address customer and company concerns.
• Analyze and test programs and products before formal launch. Troubleshoot coding problems quickly and efficiently.
• Designing, developing, and testing UI for mobile and web applications. Build reusable code and libraries for future use.
• Accurately translate user and business needs into functional frontend code

NO NIGHT SHIFTS FOR GIRLS

SALARY - 10K-15K

Hindi - Preferred

Job description

Roles and Responsibilities

• Conduct business conferences by mediating the call, identify and assess the customer needs to achieve satisfaction
• Provide accurate, valid and complete information when requested by using the right methods/tools on the software interface.
• Resolve conference related issues by clarifying the customer complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem and expediting correction or adjustment.
• Effectively manage large amounts of incoming calls and resolve help requests and build sustainable relationship through interactive communication
• Schedule conferences, maintain records and process emails adhering to communication procedures, guidelines and policies
• Go the extra mile to query resolution, request completion and process closure
• Productive contribution to team effort by accomplishing the results as needed

Desired Candidate Profile

• 0 - 1 years in customer care background
• Must be fluent in Hindi & English. Multilingual will be added advantage
• Telephone etiquette, ability to comprehend and effective listening skills
• Focus on quality control measures and processes
• Problem Solving Acumen and conflict resolution skills
• Multi-tasking ability with a keen sense of detail

• Hands-on experience in Laravel

• Write, test, debug and ship code and gather feedback on the scale, performance, security to incorporate back into the platform. 

• Work with the founders to identify complex technical problems and solve them. 
• Work with the product design and client experience development team to support 

them with scalable services 

• Feed into the overall mission and vision of the eParchi’s platform over the period of the coming months and years. 

• An ability to perform well in a fast-paced environment 
• Excellent analytical and multitasking skills.