Sales Lead

We are looking for an experienced Application Support Engineer with strong expertise in Linux/Unix, Networking, Routing, Load Balancing, and Production Support. The ideal candidate should have hands-on experience troubleshooting application and infrastructure issues using enterprise monitoring and observability tools such as Splunk, Grafana, and AppDynamics.

Key Responsibilities

• Provide L2/L3 production support for enterprise applications and infrastructure.
• Troubleshoot application, Linux/Unix, network, routing, and connectivity-related issues.
• Monitor application and infrastructure health using Splunk, Grafana, and AppDynamics.
• Analyze alerts, logs, performance metrics, and system behavior to identify issues.
• Troubleshoot routing, load balancing, connectivity, and network-related problems.
• Perform incident investigation, troubleshooting, and root cause analysis.
• Coordinate with Network, Infrastructure, Application, and other technical teams for issue resolution.
• Handle production incidents and ensure timely resolution within defined SLAs.
• Participate in problem management and identify recurring issues.
• Perform application health checks and proactively identify potential failures.
• Maintain troubleshooting guides, runbooks, and operational documentation.
• Support planned changes, deployments, and maintenance activities.

Must-Have Skills

Application Support

Linux / Unix

Networking

Routing

Load Balancing

Splunk

Grafana

AppDynamics

Production Support

Incident Management

Troubleshooting

Required Skills & Tools

• 4–6 years of experience in Application / Production Support.
• Strong hands-on experience with Linux/Unix administration and troubleshooting.
• Good understanding of TCP/IP, networking, routing, and connectivity concepts.
• Practical experience troubleshooting load balancing issues.
• Hands-on experience with monitoring and observability tools such as Splunk, Grafana, or AppDynamics.
• Strong log analysis and troubleshooting skills.
• Experience handling production incidents and working within SLA-driven environments.
• Strong communication and coordination skills.

Preferred Experience

• Exposure to ITIL processes including Incident, Problem, and Change Management.
• Experience with scripting/automation using Shell or Python.
• Exposure to cloud environments is an added advantage.
• Experience supporting enterprise-scale applications and infrastructure.

Key Competencies

• Strong analytical and troubleshooting skills.
• Ability to work under pressure during critical production incidents.
• Strong ownership and accountability.
• Excellent communication and stakeholder management.
• Ability to work collaboratively with global technical teams.

Qualifications

Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related discipline.

Key Responsibilities:

• Perform RCA of reported issues.

• Support frontend teams on technical issues.

• Coordinate with developers for fixes.

• Track and monitor issue resolution.

• Troubleshoot API and database issues.

• Escalate critical issues when required.

• Ensure timely issue closure.

• Update support teams on new features. 

• Analytical & Problem Solving skills

Role & Responsibilities

work with peers in Product, QA, and other Engineering departments;

coach and mentor team members;

cautiously drive adoption of new technologies and processes;

preserve our engineering values of quality, scalability, and maintainability;

“see around corners” — identify blind spots and prioritize work across teams;

work with international teams to ensure successful product development and delivery; and

own the overall architecture and systems engineering for your products.

Role Overview

We are looking for a proactive and detail-oriented finance professional to support end-to-end financial operations — from accounting and compliance to MIS reporting and international payments. The role involves ensuring accuracy, timeliness, and compliance in all financial processes, while enabling business teams with data-driven insights and efficient execution.

Key Responsibilities

1. Accounting & Bookkeeping

• Manage daily accounting operations including journal entries, expense tracking, vendor payments, and reconciliations.
• Ensure accurate books of accounts in Tally/Zoho Books or similar systems.

2. Financial Reporting & MIS

• Prepare monthly and quarterly MIS reports, cash flow statements, P&L summaries, and management dashboards.
• Assist leadership with budget tracking, variance analysis, and cost control insights.

3. Vendor, Client & Overseas Payments Management

• Handle invoicing, receivables tracking, and payment follow-ups with domestic and international clients.
• Process vendor payments, reimbursements, and manage overseas transfers in line with FEMA and RBI norms.
• Maintain up-to-date documentation for all foreign remittance and forex-related transactions.

4. Compliance: Taxation, GST, PF & Statutory

• Ensure accurate calculation, filing, and reconciliation for GST, TDS, and Income Tax.
• Handle PF, ESIC, and other statutory compliances for payroll.
• Coordinate with CA partners and consultants for timely returns and assessments.

5. Audit, Documentation & Record Management

• Prepare audit schedules, support statutory and internal audits, and ensure proper documentation.
• Maintain digital and physical records for all financial and compliance documents.

6. Budgeting, Forecasting & Financial Planning Support

• Assist in annual budgeting and rolling forecasts.
• Monitor actuals vs. planned spend, highlight deviations, and support cost optimization initiatives.

7. Process, Systems & Governance

• Drive improvements in financial workflows, approvals, and reporting systems.
• Support automation tools for expense management, invoicing, and financial control.

Qualifications & Skills

• B.Com / M.Com / MBA (Finance) or equivalent qualification.
• 3–6 years of experience in finance, accounting, and compliance management.
• Strong understanding of GST, TDS, PF, and statutory tax frameworks.
• Experience handling international payments and foreign remittances.
• Proficiency in Zoho Books and Excel.
• High attention to detail, ownership mindset, and ability to work under tight timelines.
• Prior experience in a startup, SaaS, or B2B tech environment is a strong plus.

What We Offer

• Opportunity to work closely with founders and leadership on strategic finance planning.
• Exposure to international operations, automation, and cross-functional projects.
• A fast-paced, learning-driven environment with room for career growth.

We at ZOOP. ONE are looking for a technically savvy Key Account Manager who possesses a strong drive for results. Duties of Key Account Manager will include a broad range of tasks such as maintaining ongoing customer relationships and networking, implementing success programs, contributing to sales, on boarding and training clients, and minimizing churn. You should also be able to provide insights on client-to-business interactions, improve customer experience through product support, and handle customer complaints and requests. You should be able to contribute to creating and maintaining good customer relationships and ensuring smooth on boarding.

This role demands hybrid WFO(2 days a week)

Responsibilities:

• Develop and manage client portfolios.
• Sustain business growth and profitability by maximizing value.
• Analyze customer data to improve customer experience.
• Hold product demonstrations for customers.
• Improve on boarding processes.
• Mediate between clients and the organization.
• Handle and resolve customer requests and complaints.
• Minimize customer churn.
• Improve customer NPS ration.
• Aid in product design and product development.
• Operate as the lead point of contact for all matters specific to our customers.
• Support and coordinate with the tech team to ensure seamless delivery to clients.
• Collect feedback and survey on customer satisfaction.
• Become SPOC for allocated customer.
• Prepare and share weekly and monthly reports with the reporting manager on customer performance.
• Own the product knowledge base.
• Map the customer journey and identify improvements at every stage.
• Maintain healthy customer engagement levels by identifying low utilization and providing solutions to further drive customer success.
• Develop a trusted advisor relationship with key customer stakeholders.
• Be the product champion, interpret customer insights to drive change in product and act as a voice of the customer to the Product team.
• Manage the Customer Success strategy for tracking and reporting on client health and reducing Customer Churn.
• Create and perform Monthly/Quarterly Business Reviews for ensuring customer retention and expansion - effectively delivering results to key stakeholders.
• Raise open issues with cross-functional teams and take ownership of resolving the issues in a timely manner.
• Constantly work towards providing innovative strategies for delivering customer delight.
• Engage with clients to understand the nuances of their work processes and the resulting needs and pain points.

Requirements:

• MS-Excel professional.
• API Functional Knowledge.
• Self-driven and proactive nature.
• Excellent communication and interpersonal skills.
• Experience in SAAS based product, CRM, or ERP.
• Knowledge of customer success processes.
• Experience in document creation.
• Patient and active listener.
• Passion for service.
• Have a high proficiency in Microsoft Office (Excel, Word, PowerPoint).
• Must-Have: Highly organized and able to multitask.

Good to Have:

• You should be passionate about engaging customers and expanding their use cases through our product.
• You have strong problem-solving skills and are great at finding creative solutions and workarounds when needed.
• You have good data analysis and data-driven decision-making skills.
• Strong project management skills.
• 2+ years proven track record in Customer Success, Relationship Manager, Key Account Management, and any of similar domains.
• Strong Technical Background Preferred.

Job description:  

• Create product design on Salesforce.com platform using Classic Salesforce and Salesforce Lightning.
• Good knowledge of Salesforce Lightning Framework.
• Build-in Salesforce plug-ins and connectors.
• Build/Enable complex customizations of the CRM application and Deployment in Salesforce ecosystem.
• Build the code according to the Technical Specifications, Detailed Design, Maintainability, and Coding and Efficiency standards.
• Must have Good Knowledge of Apex Triggers, Batch Classes and Schedulers.
• Must have Experience in Mentoring the People in Team.
• Integration using REST and SOAP.
• Experience in Salesforce Community cloud will be preferred.
• Experience in any Deployment Tool will be preferred.
• Client Communication capabilities will be appreciated

Candidate Profile:

• 2+ years minimum of relevant Salesforce development experience.
• At least one Salesforce certification in these areas - Architect / App Builder / Platform Developer.
• Should have good communication skills
• Should be B.E/B.Tech.
• Must be a Team Player.
• Should have leadership quality to manage a team, if required.