Sales Executive

Role Description

This is a full-time on-site role for an Intern Lead Generation at First Connect Worldwide LLC located in Noida. The Intern Lead Generation will be responsible for generating new leads, conducting market research, and communicating effectively to drive sales growth.

Qualifications

• New Leads and Lead Generation skills
• Market Research and Communication skills
• Fluent English speaking
• Strong analytical and problem-solving skills
• Ability to work collaboratively in a team environment
• Proficiency in MS Office.
• Prior internship in lead generation is a plus
• Bachelor's degree in Marketing, Business, or a related field

JOB DESCRIPTION:

You will work as an Associate Product Manager to help develop a product and create an amazing learning experience that directly impacts the lives of millions of Learners across the country.

WHO ARE WE LOOKING FOR?

• Logical bend of mind. Incessant problem solver; the tougher the problem gets, the more fun they have
• Strong product intuition and analytical thinking(Metrics oriented)
• Bias toward data-driven decision-making, combined with solid business judgment
• Has the ability to operate in a very fast-paced, constantly changing and evolving environment
• Strong customer obsession and empathy
• Ability to prioritize work and understand the trade-offs
• Execution focused - ability to infuse execution, milestone focused
• Above all, the candidate must have an outstanding work ethic, should be results-driven and have a strong passion to contribute to the company's vision and mission

ROLES & RESPONSIBILITIES:

• You’ll need to find ways to automate and productize solutions around course experience to improve efficiency
• Identify problems along the learner journey to understand and develop solutions to learner’s pain points
• Gather insights from across teams within the org and conduct external research and usability studies to understand how customers are interacting with the product and develop enhancements based on the results/analysis
• Continuously improve existing products and features to drive higher engagement, retention and customer delight(NPS)
• On an average day you’d be breaking down user problems, creating roadmaps, prioritizing with the team, running daily stand-ups, looking at customer issues, interacting with customers and collaborating with engineers, designers, operations, support team to help create value

WHY NxtWave:

• Get a front-row seat to a high-growth, fast-paced startup
• Accelerated learning curve
• Impact millions of lives and develop role models in every nook and corner of the country
• Work with the founding team of NxtWave who are on a mission to transform India
• High transparency in decision-making
• Market Competitive salary

Roles and Responsibilities

As an Escalation Associate, you will be at the front of handling and resolving customer complaints and Grievances from various touchpoints (Not Limited to Complaints, Social Media Escalations, Consumer Forum complaints, etc.). You will work with other departments and ensure closure and recovering a customer’s experience.

• Tracking all Customer complaints/escalations in real-time.
• Acknowledge all customer complaints, connect with customers (Over emails as well as on calls), understand the problem clearly, and assure a timely resolution.
• Coordinate and follow up internally for an end-to-end closure on each complaint handled.
• Proactively escalate cases that are about to breach standard TAT.
• Work on RCAs (Root Cause Analysis), of complaints, handled, to facilitate process improvement internally.
• Liaison with team members and team leads on a regular basis.
• Publish MIS on Escalation Cases and follow up steps to be shared with Team Leaders for Agent coaching and improvement.
• Adhere to compliance policies.

Required Skills & Experience

• A strong Customer-centric approach.
• Can work under pressure and handle difficult conversations.
• Can understand problems clearly.
• Ownership and solution-oriented approaches should understand and deliver end-to-end resolutions.
• A team player can coordinate and liaise with internal and other departments seamlessly.
• Fluent in written and conversational English. Regional Language Hindi, Kannada, Tamil, Telugu is a strong plus.
• Academic Qualifications- Bachelor’s Degree preferred or equivalent experience considered.
• 1 -2-year experience in customer service (or related fields), fresher’s can be considered who matches above criteria.

Preferred Skills

• Background in customer service, escalations/complaints handling, social media handling.
• Experience in email handling, inbound calls.

• To creat exclusive distributor or distribution outlets.
• To supervising the sales growth of your team members to obtain profits.
• To build relationships with customer needs,market trends and competitors.

Recko Inc. is looking for a QA engineer to join our kick-ass engineering team. We are looking for smart, dynamic individuals to inspect and report on the quality of products through the entire production cycle.

About Recko:

Recko was founded in 2017 to organise the world’s transactional information and provide intelligent applications to finance and product teams to make sense of the vast amount of data available. With the proliferation of digital transactions over the past two decades, Enterprises, Banks and Financial institutions are finding it difficult to keep a track on the money flowing across their systems. With the Recko Platform, businesses can build, integrate and adapt innovative and complex financial use cases within the organization and  across external payment ecosystems with agility, confidence and at scale.  . Today, customer-obsessed brands such as Deliveroo, Meesho, Grofers, Dunzo, Acommerce, etc use Recko so their finance teams can optimize resources with automation and prioritize growth over repetitive and time-consuming tasks around day-to-day operations. 

Recko is a Series A funded startup, backed by marquee investors like Vertex Ventures, Prime Venture Partners and Locus Ventures. Traditionally enterprise software is always built around functionality. We believe software is an extension of one’s capability, and it should be delightful and fun to use.

Working at Recko:

We believe that great companies are built by amazing people. At Recko, We are a group of young Engineers, Product Managers, Analysts and Business folks who are on a mission to bring consumer tech DNA to enterprise fintech applications. The current team at Recko is 60+ members strong with stellar experience across fintech, e-commerce, digital domains at companies like Flipkart, PhonePe, Ola Money, Belong, Razorpay, Grofers, Jio, Oracle etc. We are growing aggressively across verticals.

About the Role:

What are we looking for:

1. Strong understanding of Software Testing methodologies and Test design with Saas apps
2. 2+ years of experience in Manual  testing on Web using Postman, Jira or similar tools
3. Excellent communication and documentation skills with a strong attention to detail
4. Good understanding of Python / JavaScript and  Linux commands, SQL Databases
5. Good to have: Knowledge of performance and security testing, understanding of Jenkins, Kibana, Git, JMeter and hands-on experience with JUnit, Mocha (JavaScript), Any JavaScript e2e testing framework
6. Ability to interact with folks internally and externally to gather insights and handle multiple activities at once
7. Ability to think strategically and implement with excellence
8. A growth mindset and passionate about building things from the ground up, and most importantly, you should be fun to work with

As a test engineer at Recko, you will:

1. Test and prove that the software meets major architectural requirements while ensuring  the quality of the system as a whole 
2. Prove for scalability and performance of a software while running quality controls on components and final products
3. Develop and automate tests for software validation
4. Detect, investigate and troubleshoot bug and production issues
5. Analyze current technologies used within the company and develop steps and processes to improve testing procedures
6. Assist other department engineers in creating practical demonstrations of proposed solutions and demonstrating them to other members of the team
7. Gather product requirements (e.g. functionalities, speed, safety standards), 
8. Develop test plan, test scenarios and test cases and analyze the test results, detect issues and track root causes
9. Document technical issues and solutions as well as prepare file defect reports and report test progress

We are hiring for Angular Developer. Opportunity to make a difference, chance to work on cutting edge technology, flexible work hours, rewarding career, work from home option.

1. Minimum experience of 1 year and maximum 3 years in Angular 5+ version
2. Preference- If the candidate is full stack developer and has an additional skill
3. Position opened for immediate joiners (Maximum within 15 days of offer)