Sales Executive

We are seeking enthusiastic individuals to join our team as Customer Care Executives for both Voice and Sales processes. As a Customer Care Executive, you will be responsible for addressing customer inquiries, resolving issues, and promoting our products/services to potential customers.

**Qualifications:**

- Minimum educational qualification: 12th pass.

- Age between 18 to 30 years.

- Excellent communication skills in English and Hindi

- Ability to handle customer queries and provide appropriate solutions.

- Prior experience in customer service or sales is preferred but not mandatory.

**Responsibilities:**

- Handle inbound/outbound calls professionally and provide information about products/services.

- Identify customer needs, clarify information, and close sales.

- Maintain a high level of customer satisfaction through effective problem-solving.

- Achieve sales targets and goals as set by the company.

**Salary and Benefits:**

- Starting salary of INR 18,000 per month.

- Performance-based incentives and bonuses.

- Comprehensive training and career development opportunities.

Join us and embark on a rewarding career in customer care and sales. Apply now to be part of our dynamic team!

Immediate Joiners Preferred. Notice Period - Immediate to 30 Days

Interested candidates are requested to email their resumes with the subject line "Application for [Job Title]".

Only applications received via email will be reviewed. Applications through other channels will not be considered.

Overview

Adesso India specialises in optimization of core business processes for organizations. Our focus is on providing state-of-the-art solutions that streamline operations and elevate productivity to new heights.

Comprised of a team of industry experts and experienced technology professionals, we ensure that our software development and implementations are reliable, robust, and seamlessly integrated with the latest technologies. By leveraging our extensive knowledge and skills, we empower businesses to achieve their objectives efficiently and effectively.

Job Description

We are looking for a skilled and experienced Senior Frontend Developer specializing in frontend development to join our team. In this role, you will be responsible for designing and implementing user interfaces that enhance our customer experience. Your contributions will play a critical role in driving the success of our projects by creating dynamic, intuitive, and responsive web applications.

Responsibilities:

Develop, maintain, and enhance web applications using front end tools to create seamless, user-friendly experiences.

Collaborate with cross-functional teams, including UX/UI designers, product managers, and backend developers, to deliver high-quality products.

Write clean, maintainable, and scalable code while adhering to best practices in frontend development.

Perform code reviews, optimize application performance, and debug issues for a smooth user experience.

Stay updated on the latest frontend features and web development trends to bring innovative ideas to the team.

Skills & Requirements

Angular 18+, TypeScript, Async Programming (e.g. Observables, Promises, RxJS, Signals), State management (e.g. ngRx, ngXs), Component libraries (e.g Angular CDK, PrimeNG), React.JS, State management (e.g. Redux), Component libraries, NextJS, Vue JS , TypeScript, State management (e.g. VueX, Redux), Component libraries (e.g Vuetify), NuxtJs, APIs (e.g. REST, RESTful API), Async Programming (e.g. Observables, Promises), Lazy Loading, Unit testing (e.g Jest), Integration testing / E2E testing (e.g Cypress), Linting (e.g. ESLint, Prettier, SonarLint), Build Tools (e.g. npm, webpack), Dev Tools (e.g. Git, Atlassian Jira, Atlassian Confluence), Single-Sign-On (e.g. OAuth2, Open ID Connect, JWT, SAML), Progressive Web Apps / pwa, Other APIs (e.g. GraphQL, WebSocket, Server-Sent-Events / SSE, gRPC), Containerisation (e.g. Docker, Kubernetes / K18n), CI/CD (e.g. Gitlab, GitHub, Jenkins, Bamboo, Azure DevOps), Cloud experience (e.g. AWS, Azure, GCP).

• Conduct user research, including user interviews, surveys, and usability testing, to understand user needs and behaviors.
• Analyze user data and feedback to identify pain points and opportunities for improvement.
• Create user personas, user flows, and journey maps to visualize the user experience.

Interaction Design (UX):

• Develop wireframes, prototypes, and interactive mockups to illustrate design concepts.
• Design intuitive and user-friendly navigation and information architecture.
• Ensure consistency and accessibility across all platforms and devices.
• Conduct usability testing and iterate on designs based on feedback.

Visual Design (UI):

• Create visually appealing and consistent user interfaces that align with brand guidelines.
• Design high-fidelity mockups and UI components.
• Develop and maintain design systems and style guides.
• Work closely with developers to ensure proper implementation of designs.

Roles and Responsibilities

1.    Manage client relationships, and facilitators relationship at MHFAI for training and post-training support.

2.    Ideate, design, and implement program that focused on post-training support for mental health first-aiders.

3.    Leverage the new products of MHFAI to the clients that ensures implementation of mental health by building tools and guidelines (for organized groups).

4.    Oversee and facilitate MHFAI instructors for training and upskilling.

5.    Monitor and coordinate the MHFAI Awards program with all the stakeholders involved.

6.    Draft and initiate scientific research, and create tools required at workplace to measure mental health.

7.    Plan and manage webinars, events and activities to promote the idea of mental health at workplaces and educational institutions.

8.    Draft, design, manage and implement guidelines / resources with focus on mental health for the benefit of organized groups.

9.    Keep up-to-date with the latest trends and best practices in Learning and Development and / or mental health, and incorporate them into our training programs.

10. Manage the Learning and Development budget, ensuring that resources are allocated effectively and efficiently.

11. Provide support in other operational functions of MHFA as needed.

Requirements:

·      10-15 years in clinical work and / or mental health training

·      Qualification: Education in Mental Health

·      Experience in Clinical Practice / Research

·      Exposure to mental health training and created content or training on Mental Health for Adult

·      Experience of having previously worked in organized group is desirable

Job description

Motion Graphic Artist with experience to develop our company's overall layout and production design. Motion Graphic Artist: Photoshop / After Effects / Illustrator. Take the design brief to record requirements and needs. Think creatively and develop innovative design concepts and graphics.

Required Candidate profile

Adobe After Effects, Making Explanatory Videos, Promotional Videos.

Knowledge of After Effects

Expertise in all forms of animation and design, especially for brands and branded content.

Must be able to work with a wide range of mixed media, stop motion, 2D

Design and animation aesthetic

Eagerness to learn and improve software skills.

 An inquisitive attitude and explorative approach to work.

Your key responsibilities

• Create and maintain optimal data pipeline architecture. Should have experience in building batch/real-time ETL Data Pipelines. Build the infrastructure required for optimal extraction, transformation, and loading of data from a wide variety of data sources
• The individual will be responsible for solution design, integration, data sourcing, transformation, database design and implementation of complex data warehousing solutions.
• Responsible for development, support, maintenance, and implementation of a complex project module
• Provide expertise in area and advanced knowledge of applications programming and ensure application design adheres to the overall architecture blueprint
• Utilize advanced knowledge of system flow and develop standards for coding, testing, debugging, and implementation
• Resolve variety of high impact problems/projects through in-depth evaluation of complex business processes, system processes, and industry standards
• Continually improve ongoing reporting and analysis processes, automating or simplifying self-service support.
• complete reporting solutions.
• Preparation of HLD about architecture of the application and high level design.
• Preparation of LLD about job design, job description and in detail information of the jobs.
• Preparation of Unit Test cases and execution of the same.
• Provide technical guidance and mentoring to application development teams throughout all the phases of the software development life cycle

Skills and attributes for success

• Strong experience in SQL. Proficient in writing performant SQL working with large data volumes. Proficiency in writing and debugging complex SQLs.
• Strong experience in database system Microsoft Azure. Experienced in Azure Data Factory.
• Strong in Data Warehousing concepts. Experience with large-scale data warehousing architecture and data modelling.

• Should have enough experience to work on Power Shell Scripting

• Able to guide the team through the development, testing and implementation stages and review the completed work effectively
• Able to make quick decisions and solve technical problems to provide an efficient environment for project implementation
• Primary owner of delivery, timelines. Review code was written by other engineers.
• Maintain highest levels of development practices including technical design, solution development, systems configuration, test documentation/execution, issue identification and resolution, writing clean, modular and self-sustaining code, with repeatable quality and predictability
• Must have understanding of business intelligence development in the IT industry
• Outstanding written and verbal communication skills
• Should be adept in SDLC process - requirement analysis, time estimation, design, development, testing and maintenance
• Hands-on experience in installing, configuring, operating, and monitoring CI/CD pipeline tools
• Should be able to orchestrate and automate pipeline
• Good to have : Knowledge of distributed systems such as Hadoop, Hive, Spark

To qualify for the role, you must have

• Bachelor's Degree in Computer Science, Economics, Engineering, IT, Mathematics, or related field preferred
• More than 6 years of experience in ETL development projects
• Proven experience in delivering effective technical ETL strategies
• Microsoft Azure project experience
• Technologies: ETL- ADF, SQL, Azure components (must-have), Python (nice to have)

Ideally, you’ll also have

Requirement :- Java Tech Lead (with knowledge of Angular)

• 5+ years of experience into Java 6/7/8, J2EE, EJB, Servlets, JSP, JDBC, LOG4J, JSON, XML
• 3+ years of experience in Spring Boot, Sprint Rest, Spring MVC.
• 5+ years of experience in REST, Micro service Development
• Knowledge of Design Patterns (Good to Have).
• Proven Experience in building complex web systems that have been successfully delivered to customers
• Experience in writing SQL-queries and knowledge of PL/SQL
• Experience in working with databases Oracle 10g, 11g, Postgres, Cassandra etc
• Exposure/Experience in working/setting up CI and CD environments (DevOps).
• Knowledge of development lifecycle, standards, approaches, utilities and environment: shells, version control systems, IDEs, project assembling tools;

Responsibilities:

•Participate in requirement, design, implementation, testing and support of custom banking solutions, which include features enhancements, new functionalities, and back-end systems integration.

•Define and manage resource plan together with the Project Manager aligning to the project schedule.

•Plan and drive the project's technical execution to achieve the committed scope and timeline.

•Monitor and report technical execution progress as well as all technical issues, risk or mitigation plan in a timely manner.

•Ability to coordinate multi-teams (e.g. customers, internal functional and technical SMEs), to understand business requirements, technical design and preparing of technical specifications.

•Assist in estimation of efforts and timescales for tasks delegated to the team.

•Contribute to design/code reviews for quality assurance and conformance to Company standards / guidelines.

•Hands-on participate in development and bugs fixing.

•Commit to continuous improvement and refinement of delivery.

•Strong technical knowledge and skills, consistently provide technical guidance and develop team members.

•Responsible for forward resource management, team building and staff career growth.

Requirements:

•Degree in Computer Sciences / Software Engineering / Information Technology.

•At least 5 years of working experience in Java EE development (preferably in the financial industry).

•Individual that is optimistic, proactive, good initiative, passionate, strives to achieve more as a team, and is able to motivate others.

•Understand design documentation standards such as Unified Modelling Language.

•Experience in various Java EE frameworks and design patterns. Preferably on Micro services architecture.

•Exposure in Java MVC frameworks such as Spring Boot.

Job Description - 

Student Success Manager - (1-3 Years)

Or 

Sales Interns - (0-1 years)

About EduRev

EduRev is building the Netflix for Education with a layer of social networking. We aim to make the process of education and learning so effortless and engaging that you don’t feel the need to go to a school or coaching center anymore. EduRev essentially stands for Education Revolution and we are looking to achieve nothing less.

EduRev has over 9 million students and adds around 10 new users each minute. We are backed by Y Combinator, Artiman Ventures, and prolific angel investors like Anand Chandrashekaran (Ex-Director at Facebook Messenger, Ex-CPO at Airtel & Snapdeal), Martin Basiri (CEO, Apply Board), to name a few.

We have won the Best App award (for learning) by Google, the Startup of the Year Award by TieCon, and the mBillionth Award for Learning & Education in South Asia by the Bill and Melinda Gates Foundation. 

Our Journey and the plan ahead

We started our entrepreneurial journey 🚀right after college to solve two critical problems in the education system:

• Even though each child is unique, there is no personalisation in the way we are taught 👩🏻‍💻
• The average teacher-student ratio in India is ~ 1:50, which creates a high dependency on good teachers
• A product designed with a student-first approach

Since our inception we have 👇🏻:

• Managed to create a product that our users have loved: In the NPS survey, 87% of activated users are selecting 9 or 10 out of 10.
• Sold 70k+ subscriptions organically across 30 countries including India
• Collectively solved more than 2Mn doubts organically (our user to answer metric is 10x that of Quora)

We are looking for young and smart sales enthusiasts who will become the face of EduRev and communicate with our end users.

About the role

As a Student Success Manager, you will be an individual contributor assisting EduRev’s sales and growth efforts by contributing to new customer acquisition and retaining existing customers by constantly supporting them. Your responsibilities will include (but are not limited to):

• Understanding the product and the target market audience. Become a product evangelist first.
• Handle the problems faced by users in real-time
• Ensuring that EduRev offers customer experience to all its users across multiple platforms.
• Communicate with users on a regular basis to understand how we can improve the product further and understand the problems faced by users.
• Run experiments to understand the processes which get the maximum conversion & ROI.
• Making outbound calls to potential users, understanding the context of a student's preparation, assessing his/her learning patterns and pitching relevant products and making a sale.
• Building an empathetic relationship with the students and understanding their motivation levers and genuinely guide them in taking the right decision.
• Increase the brand awareness among users through direct interaction with the users & their parents.

Desired Candidate profile:

• You are genuinely excited to help students and ready to put yourself in the students’ shoes and advocate for them when necessary.
• You have experience in using CRM tools from the scratch and have an understanding of how to utilize them for conversion improvement.
• You have proven inside sales experience for a B2C product preferably in an EdTech company.
• You are the one who can communicate EduRev's vision to retain the users, increase their experience and loyalty and acquire new learners on the platform.
• You have strong interpersonal skills and experience in dialling dozens of calls per day.
• You are already a star performer and have the fire to achieve your weekly and monthly targets.