Sales Executive

Answering customer queries

● Maintaining and analyze the customer database

● Tracking all the complaints,feedback, requirements

raised by customers and prepare reports

● Planning and delivering CRM strategies across the

organization with a view to retaining existing

customers, increasing brand loyalty and expanding the

company brand.

● Deciding on a final CRM structure and architecture

that will work seamlessly across the business and

capture crucial information along the sales funnel.

● Making sure the customer database is correctly

segmented for targeted marketing activities.

● Collaborating with other departments ensures the

CRM strategy works well for every aspect of the

business.

● Development of testing strategies to guarantee the

most efficient approach for the organization and its

customers.

● Handle all CRM platforms - Call and chat

● Running customer loyalty programs for repeat

customers

About us:

HappyFox is a software-as-a-service (SaaS) support platform. We offer an enterprise-grade help desk ticketing system and intuitively designed live chat software.

We serve over 12,000 companies in 70+ countries. HappyFox is used by companies that span across education, media, e-commerce, retail, information technology, manufacturing, non-profit, government and many other verticals that have an internal or external support function.

To know more, Visit! - https://www.happyfox.com/

Responsibilities:

• Perform manual and automated application penetration tests and provide suggestions to harden our products
• Participate regularly in the development and release process to identify and report security vulnerabilities in the code being shipped
• Conduct regular audits on all Features/APIs of the product and reports vulnerabilities to the development team
• Keep up with industry trends in the security space
• Triage inbound vulnerability reports with an appropriate level of urgency and track them until they are resolved by Engineering teams
• Should be able to understand different elements of our NodeJS, Python and similar stacks and provide guidance on secure software development practices to the team
• Scale our application security engineering team

Requirements:

• Strong verbal and written communication skills
• Has worked on Web Application Security Testing for a reasonably complex application. The mobile experience is a plus
• Good knowledge of secure software development guidelines from authoritative bodies like NIST, OWASP, SANS
• Hands-on experience in performing manual/automated security assessments with open-source/commercial security tools

1. Follow the sales process of pre-sales, client servicing, and post sales.
2. Fulfilling all the targets set by the company on a monthly and quarterly basis.
3. Making presentations and pitching to the corporate and individual clients.
4. Attending client meetings with the senior team and follow up for the same.
5. Customer relationship management with new and old clients.
6. Proactively engage in the sales cycle from cold calling to follow ups
7. Bifurcation of leads and updating  the sales funnel on regular intervals
8. Identify issues and opportunities for us to develop new business or cross-sell

1. Prepare and deliver appropriate presentations on products and services.
2. Participate on behalf of the company in exhibitions or conferences.
3. Proven experience as a Sales Executive or relevant role.
4. Proven interaction with architect preferred, not required

Must have:

1. Proficiency in English.
2. Excellent knowledge of MS Office.
3. Thorough understanding of marketing techniques.
4. Fast learner and passion for sales.
5. Self-motivated with a results-driven approach.
6. Aptitude in delivering attractive presentations.
7. Bachelor's degree.

Responsibilities :

• Provide Support Services to our Gold & Enterprise customers using our flagship product suits. This may include assistance provided during the engineering and operations of distributed systems as well as responses for mission-critical systems and production customers.
• Lead end-to-end delivery and customer success of next-generation features related to scalability, reliability, robustness, usability, security, and performance of the product
• Lead and mentor others about concurrency, parallelization to deliver scalability, performance, and resource optimization in a multithreaded and distributed environment
• Demonstrate the ability to actively listen to customers and show empathy to the customer’s business impact when they experience issues with our products

Requires Skills :

• 10+ years of Experience with a highly scalable, distributed, multi-node environment (100+ nodes)
• Hadoop operation including Zookeeper, HDFS, YARN, Hive, and related components like the Hive metastore, Cloudera Manager/Ambari, etc
• Authentication and security configuration and tuning (KNOX, LDAP, Kerberos, SSL/TLS, second priority: SSO/OAuth/OIDC, Ranger/Sentry)
• Java troubleshooting, e.g., collection and evaluation of jstacks, heap dumps
• Linux, NFS, Windows, including application installation, scripting, basic command line
• Docker and Kubernetes configuration and troubleshooting, including Helm charts, storage options, logging, and basic kubectl CLI
• Experience working with scripting languages (Bash, PowerShell, Python)
• Working knowledge of application, server, and network security management concepts
• Familiarity with virtual machine technologies
• Knowledge of databases like MySQL and PostgreSQL,
• Certification on any of the leading Cloud providers (AWS, Azure, GCP ) and/or Kubernetes is a big plus

• Proficient in algorithms and data structures.
• Having strong experience in designing data intensive and scalable systems.
• Comfortable with microservices based architecture.
• Knowledge of software engineering processes and unit testing.
• Past experience of mentoring a team of at least two people.
• Prior experience with both relational and non-relational databases.
• Prior experience with caching.
• Ability to debug and hotfix a problem with production in a swift amount of time.
• Communication skills.

• Manage sales operations in assigned district to achieve revenue goals.
• Supervise sales team members; the BSMs, on daily basis and provide guidance whenever needed.
• Identify skill gaps and conduct trainings to sales team.
• Work with team to implement new sales techniques to obtain profits.
• Assist in employee recruitment, promotion, retention and termination activities.
• Conduct employee performance evaluation and provide feedback for improvements.
• Contact potential customers and identify new business opportunities.
• Stay abreast with customer needs, market trends and competitors.
• Maintain clear and complete sales reports for management review.
• Build strong relationships with customers for business growth.
• Analyze sales performances and recommend improvements.
• Ensure that sales team follows company policies and procedures at all times.
• Develop promotional programs to increase sales and revenue.
• Plan and coordinate sales activities for assigned projects.