UI/UX Designer

The role reports to the Head of Customer Support, and the position holder is part of the Product Team.

Main objectives of the role

·    Focus on customer satisfaction with the product and provide the first-line support.

Specialisation

·    Customer Support

·    SaaS

·    FMCG/CPG

Key processes in the role

·    Build extensive knowledge of our SAAS product platform and support our customers in using it.

·    Supporting end customers with complex questions.

·    Providing extended and elaborated answers on business & “how to” questions from customers.

·    Participating in ongoing education for Customer Support Managers.

·    Collaborate and communicate with the Development teams, Product Support and Customers

Requirements

·    Bachelor’s degree in business, IT, Engineering or Economics.

·    4-8 years of experience in a similar role in the IT Industry.

·    Solid knowledge of SaaS (Software as a Service).

·    Multitasking is your second nature, and you have a proactive + Customer First mindset.

·    3+ years of experience providing support for ERP systems, preferably SAP.

·    Familiarity with ERP/SAP integration processes and data migration.

·    Understanding of ERP/SAP functionalities, modules and data structures.

·    Understanding of technicalities like Integrations (API’s, ETL, ELT), analysing logs, identifying errors in logs, etc.

·    Experience in looking into code, changing configuration, and analysing if it's a development bug or a product bug.

·    Profound understanding of the support processes.

·    Should know where to route tickets further and know how to manage customer escalations.

·    Outstanding customer service skills.

·    Knowledge of Fast-Moving Consumer Goods (FMCG)/ Consumer Packaged Goods (CPG) industry/domain is preferable.

Excellent verbal and written communication skills in the English language

Skills & Qualifications 

●Should have experience of Angular 13 

●Should have 1 year of experience in NodeJS and RESTFUL API Development. 

●Strong knowledge of Front-End web development in Advance JavaScript (ES6, ES7, 

ES8, ES9), OOPS Concept PLUS exceptional debug skills 

●Experience in Unit test development (Test Driven Development – TDD) 

●Experience building progressive responsive web applications. 

●Experience in the concepts of code repositories (Preference GIT) and be able to commit 

code 

●A team player with good communication skills 

●Analytical thinking and problem-solving capability 

●Good to have - Continuous Integration (CI) tools like Jenkins. 

●Any experience on AWS will be a plus 

What are we looking for 

●5+ years of experience  in HTML5, CSS,Bootstrap,JavaScript,Tailwind,Angular (12.0 or higher), TypeScript and related technologies  

Educational Qualifications 

Bachelor's degree or equivalent experience in Computer Science or related field. 

Job Profile – Wordpress Developer:

• Develop web sites, web apps, e-commerce Portals based on WordPress
• Use themes & readymade plugins to build websites in the CMS
• Develop or customize plugins/ themes if required.
• Work on Front-end (HTML/CSS/JavaScript) and backend code (PHP) if required.

Location : Green Park, Adjacent to Green Park Metro St. on Yellow line . (Remote working Available)

Vacancy : 1

Full time Job. Alternate Saturdays are OFF

Candidate Profile:

Qualification : 15Years of education

Experience : 2-4 Years

Experience at working both independently and in a team-oriented, collaborative environment is essential.

• Excellent Knowledge of building WordPress websites & e-commerce portals using WooCommerce
• Must have Experience setting up high quality e-commerce stores with WooCommerce.
• Experience working with Elementor and/or Divi theme builders
• Proficient in front-end & backend programming skills HTML/CSS, AJAX, XML, JavaScript, PHP
• Strong debugging skills with ability to read and modify existing code
• Knowledge of responsive designs
• Knowledge of performance optimization & basic understanding of designing search engine friendly websites.
• Keen eye for design and aesthetics.
• Solution Oriented & Logical analytics skills
• Decent English communication skills (Should be able to convert requirements to working solutions. Interacting on skype/ email with national & international clients)

Good to Have

• Knowledge of Photoshop or Other tools for basic Image editing (resize, crop, optimize for web etc).
• Knowledge of Joomla and/or Drupal
• Working with Linux command shell/windows Servers/Cpanel for Hosting websites.

Job Summary
We are urgently looking for an Angular Developer with 2-3 Years of experience in Angular5 and above. We are looking for a hands-on person who could design and code a system. The person should have demonstrable experience in a minimum of 3 projects of a duration of 6-12 months (or more). The project should be a full web app (please provide us with the links).

Essential Responsibilities:

· Strong understanding of overall web design including basic usability, accessibility, industry standards, architecture, and navigation

· Experience with general user experience concepts and ability to design highly effective user interfaces

· Implement the frontend components and architecture for new features

· Work with backend engineers to specify the APIs that will power these features.

· Architect efficient and reusable front-end systems that drive complex web applications

· Build reusable code and libraries for future use to ensure the technical feasibility of UI/UX designs Optimize application for maximum speed and scalability

· Strong knowledge of frontend optimization, performance techniques, and security design

Required skills:

· Angular (5-12 version)

· Angular: -Rxjs, NGRX, Storybook

· Must know how to create reusable components

· Flexbox/Grid layout experience

· Typescript fundamentals

· JavaScript fundamentals

· Data structures expertise

· HTML/CSS

· ES6

· SCSS

• Proven hands-on Software Development experience
• Proven working experience in Java development
• Hands on experience in designing and developing applications using Java EE platforms
• Object Oriented analysis and design using common design patterns.

Primary Responsibilities

• Design, architect and develop advanced software solutions in a cross functional Agile team supporting multiple projects and initiatives
• Collaborate with product owners and/or the business on requirements definition, development of functional specifications, and design
• Collaborate on or lead development of technical design and specifications as required
• Code, test and document new applications as well as changes to existing system functionality and ensure successful completion
• Take on leadership roles as needed

Skills & Requirements

• Bachelor’s Degree required, preferably in Computer Science or related field
• 3+ years of software development experience using GoLang/Java programming language
• Experience with cloud technologies (AWS/Azure/GCP/Pivotal Cloud Foundry/any private cloud) and containerization is required
• Experience with a micro-services architecture is a plus
• Excellent communication, collaboration, reporting, analytical and problem solving skills
• Experience with PostgreSQL or other Relational Databases
• Test-driven development mindset and a focus on quality, scalability and performance
• Strong programming fundamentals and ability to produce high quality code
• Solid understanding of Agile (SCRUM) Development Process required